10 phrases that repel customers
1. Let me say that I'm wasting your time.
If you do not offer anything of value, do not contact at all.
Otherwise, you do not take time, but try to help. The client should not think that you are distracting him or wasting his time.
2. I would like / I need / ...
People do not care about your desires and needs. Talk only about what the client wants or needs
3. You can trust me.
Why?
This phrase is used by most of those who sell very hard and often what you do not need.
4. To be honest ...
And before that, why did you lie?
5. Do you have money for this?
Of course, the question of money is important, but it is too early to raise it.
6. It's very simple (understand) ...
You may feel that the entire process of service / receipt of the product is very simple. But if the client does not understand him at once (and he does not have to), after this phrase, he will definitely feel stupid.
7. Jargon
Try not to use smart words that only apply to your area and are not often used in ordinary usage.
8. But that's not all ...
Such standard turns repel everyone who watched TV on the couch.
9. And what do you want?
If the customer is the first to get in touch, such a wording is "unsettled"
10. I recommend to you ... (or I would recommend it to you)
Causes negative thoughts: I myself know what I want.
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