I sacked one last week as he wouldn’t let we come and visit unless he was in As a result he cancelled me two weeks running so I sacked him I love sacking crap clients simply because it’s so easy to replace them with better ones We have to do what’s best for our business we don’t need bad clients Great vid Brad
@Grasscutplus
2 ай бұрын
Yeah mate I’ve gotten rid of a few of those myself in the past mate! You gotta do what’s best for business mate! Thanks for watching bud!
@Barbara-yj5tl
2 ай бұрын
@THETATOOGARDENER83 unless I already knew you I wouldn’t let you visit either if I wasn’t there!
@THETATTOOGARDENER83
2 ай бұрын
@@Barbara-yj5tl we had been a few times before the client had met us and seen our work for weeks that’s why it’s just weird I could understand if it was a first visit but not when you’ve been working for them for months it’s just crap i don’t tolerate you can’t run a business like that you have to be ruthless which is why I’m were I am today If I sack off bad clients I replace them very quickly
@Liverpool1ne
2 ай бұрын
Mate I feel like you crossed a line 6-8 mins in from what you would do as a person with experience in the trade and recommending what anyone else should do in that same situation. You may not want to help a little old lady with a broken wrist for a month but others will gladly take the work and money so please don’t make out like it’s a waste of time. A decorator wouldn’t come round and say I can’t be arsed if it’s one room or if you don’t want me back next month for the next job. You have full autonomy in your own business and are doing really well but sometimes people genuinely just need a bit of help and it’s wrong to dismiss them in my view. Meant constructively 😁
@Grasscutplus
2 ай бұрын
I mean that’s your opinion mate at the end of the day and I respect it, but what you have to bear in mind is like I said in this video this video isn’t gonna be for everyone this is just for me personally! In terms of the broken wrist lady I have a very full customer base atm and for me that work isn’t for me. But for some else I totally agree with you it could be! You will either wanna do the work or you don’t haha and I don’t so that’s just what it is mate! But thanks for watching mate!
@Imthekingofdogshite
2 ай бұрын
@@GrasscutplusI have to say the fact the woman was upfront with you and it worked out well location and slot time wise I can’t really see why you wouldn’t have taken the work on. Worst case she gets better in a month or two and you get paid for that period. Best case she’s happy for you to continue. I see no down sides to this situation. It appears from this video you just want easy jobs with zero hassle that pays the most. Although that’s a great position to be in I’d suggest you’re young in your career and circumstances can change. Maybe try and help an odd person out.
@adamslawnandgardencare9403
2 ай бұрын
Never had an hourly rate and never will. My price is per job no exceptions. I’ve never had a problem with doing ad hoc work for people who need grass cutting for a short period of time but it must be an agreed period. I’ve done some work in the past for estate agents/letting agents, not anymore I won’t work for firms that demand my attendance at the drop of a hat. My biggest no no is quoting sight unseen, fraught with danger and I’ll never do it and I recommend that no one does it. I have no problem doing the very occasional favour for a long standing elderly customer but no piss taking. My biggest recommendation for quoting is that you make sure that the customer and you knows exactly what you’re being paid to do. Dog shit is absolute deal breaker! I can live with a one off turd being missed once but that’s it, and I would mow round it. As a dog owner I’d be mortified if I put someone in that position. Great subject.
@Grasscutplus
2 ай бұрын
Couldn’t agree more with everything you said mate hah! Thanks for watching bud!
@neilhatton6018
2 ай бұрын
The “hourly rate” is a perpetual red flag the reddest of flags😂
@Grasscutplus
2 ай бұрын
Yep. Will never make money doing it mate! Thanks for watching!
@josh19884
Ай бұрын
I have a neighbour and they had a gardener but the gardener wouldn’t do the back garden because they isn’t much grass because my neighbour have kids and they play football that’s why they have no grass and my neighbour had to let the gardener go because the gardener would do the front lawn and not the back garden and the gardener was charging my neighbour £20 just for the front garden and the back garden but the gardener wouldn’t touch the back garden and still change my neighbour £20 so my neighbour came around and asked me to do the front and back garden for the same price so every month I do the front and back garden and it’s cash in hands d the gardener only comes every two weeks
@Barbara-yj5tl
2 ай бұрын
You said that to take away the garden waste you charge £12 a bag, but others might charge 8,9 or 10 pounds. That example is what infuriates me when it comes to needing a quote from tradesmen. It’s like they just throw a figure out in the air if they think the customer looks the timid type or hasn’t got a clue about prices. A bit like you saying you can tell what each customer is going to be like..many are taken advantage of and it’s just wrong! I’m hoping you’re one of the good guys (thankfully some do exist) but sadly there’s far too many cowboys out there who couldn’t care less.
@Liverpool1ne
2 ай бұрын
I genuinely believe he is one of the good guys, however my concern is what customers may think if they see videos criticising certain types of people, charging day rates for a few hours work etc. I live in an area where most trades add a premium because they think we can afford it so they should charge it. We are putting a lot of trust in them inviting strangers into our homes. I feel we should be cut some slack as the vast majority of people are looking for a quality job for a fair price and don’t always know how best to achieve this.
@Grasscutplus
2 ай бұрын
Well like I said every gardener is going to be different hah! Depends on how much there waste charge is mate.
@Barbara-yj5tl
2 ай бұрын
@@Liverpool1ne I agree with you he does seem like a good bloke. It’s awful though how we the customer feel we can’t trust tradesmen. It’s because we hear so many horror stories we tar them all with the same brush.
@Tumblebumbleweed
2 ай бұрын
Quick question, you mentioned you message your customers on a Sunday for the following week, do you give them rough time slots or just a reminder of the day, if so how large a time slot do you give them? I currently message all customers the day before because I know if i didn't there would be some that would have "forgotten", unfotunately I'm too early in my business to be turning these customers away yet. Currently I give each customer a 2 hour slot as to when I will arrive, but wondering if I can get away with just a blank statement message stating "I'm coming AM/PM tomorrow, please ensure gardens are tidy etc"
@Grasscutplus
2 ай бұрын
Hiya mate thanks for the comment! No mate I never ever give time slots! Tbh that could be a red flag in its self mate tbh hah! But no I give them a day and that’s it! Never be limited to a time mate! Thanks for watching!
@monkeymandee5030
2 ай бұрын
On terms of taking green waste away I always do it cause as I am a small business I have a garden shredder and so I any waste I collect i simply grind it up and use as a fertiliser under my own hedges or in flower beds and vegetable garden
@Grasscutplus
2 ай бұрын
Yeah that’s for enough mate! Fair play! Thanks for watching bud!
@garryedwards8451
2 ай бұрын
Never quote from a photo on the phone, I guarantee the hedge will be different, the fence will be different, the tree will be different, the grass will be longer etc, etc. Garry Solihull
@EthanBlake-fh3mg
2 ай бұрын
Hi mate I would love it if you could make a video on marketing. That’s what we’re all looking how to do so we can go full time.
@Grasscutplus
2 ай бұрын
Hiya mate! Thanks for the comment bud! I will deffo make a video on this point! Thanks for watching!
@johnnystromberg
2 ай бұрын
Thanks for highlighting all my current customers 😂😂 I dream of the day i can afford to say no to someone! I would love to know a bit more about you sell yourself so well... Great vid cheers dude 😎
@Grasscutplus
2 ай бұрын
Hahaha oh mate that sucks Man! I hope you can sort em out bro! Thanks for watching mate!
@BambooLandscapes
2 ай бұрын
Great video mate and some cracking points in there! You will get it all the time in the trade! Some of them piss me right off bud😂 keep up the good work mate!
@Grasscutplus
2 ай бұрын
Cheers mate thanks for watching mate! Haha yeah you’ll always get those people mate!
@danielthompson4483
2 ай бұрын
Hi Brad, Looks like your very close to where I am being near sandhurst. I’m from Crowthorne and work is very high in demand in this area I noticed. I find hourly rates work well only if your charging 30,35 per hour, it is a good way to fill up a day and work further hours if you wish. That way it’s profitable. I have a mix of fixed for general maintenance work like mowing/hedges etc and hourly for horticultural gardening or weeding as you mentioned. I tend to ditch customers who are ‘hourly rate’ focused or are on the clock. I also would not look at the job if they request it by phone or email as that sums up a bad vibe for the customer. My gut feeling has been right so far !
@Grasscutplus
2 ай бұрын
@@danielthompson4483 that’s great mate glad it works for you! Thanks for watching the video
@davidirvine9246
2 ай бұрын
Rectory homes are awful they even pay there scaffold firms late
@Grasscutplus
2 ай бұрын
@@davidirvine9246 sure are hah! I saw some utter horror shows whilst working for them!
@robby8958
2 ай бұрын
Good video. Interesting points made. For individuals starting out, I think the hourly rate is beneficial in that you gain experience, knowledge, etc. But if you're any bit accomplished, you have to price per job. No question. I disagree when it comes to garden clean-up jobs. I happen to do a lot of them. I just charge extra so I make a good profit. I have regular clients anyway. The clear up jobs simply bring a decent boost in income.
@Grasscutplus
2 ай бұрын
Cheers mate! Thanks for watching bud!
@Jordan.E
2 ай бұрын
100% agree with all of those... One more id say is no gate access, i dont go through houses unless its a one-off clearance 😔
@Grasscutplus
2 ай бұрын
Cheers mate I really appreciate it mate! Yeah I’m with that mate as well bro!
@Jakemorn-cv889
2 ай бұрын
Which do you prefer? Do you prefer face to face or over the phone quotation? As I find myself wasting so much time going and seeing these jobs?
@Grasscutplus
2 ай бұрын
Ummmmm personally a mixture of both mate both deffo have there place mate! But most of the time it’s pictures. Thanks for watching!
@Leoslandscapes
2 ай бұрын
Would love a video on how you market yourself mate! I know you probs won’t go into to much detail but would be good! Keep up the good work!
@Grasscutplus
2 ай бұрын
Hiya mate! Have had another comment for this! So will deffo make a video on this thanks for watching mate!
@Grow_Up_Man55
2 ай бұрын
Agree with all of these. Once you’ve got an almost full quota of regular customers you can afford to be a lot more choosy, and also replace the least lucrative or irritating customer with new ones. I never speak to anyone in the first instance. I even have a voice message on my phone saying I never answer and I don’t listen to voice messages! 🤣 I push them towards email because I want customers who are professionals and therefore money rich and time poor. That’s just the start of my process but you get the idea of where it’s heading.
@Liverpool1ne
2 ай бұрын
Impersonal springs to mind. That’s coming from a professional who is not rich but could do with some help from time to time. I wouldn’t employ a builder, joiner, decorator without a conversation because at the same time you are deciding if it’s worth the hassle and how much you can charge, we are also sizing you up to work out if you will do a good job and charge a fair price. Cuts both ways.
@Grow_Up_Man55
2 ай бұрын
@@Liverpool1ne as I said, that’s just the start of my process. I go through a series of steps which filter out what I don’t want. The final stages involve the personal touch. I’m not advocating this for all. This has worked for me for the last 14 years.
@Grasscutplus
2 ай бұрын
Yeah get it mate tbh! I very really see my customers tbh! So yeah, thanks for watching mate!
@Stev631
2 ай бұрын
Good video mate! Some of those points I can’t stand them mate! You are bang on with the customer that waits till the end to come out lol! I hate that so much when you just wanna leave for the next job!
@Grasscutplus
2 ай бұрын
Cheers that for watching mate! Haha yeah I hated it mate! I don’t get it anymore but yeah haha
@terrylampard3892
2 ай бұрын
It’s good that you like to give back and are giving advice to new people who want to start their own business, you have learnt the hard way I expect, your a good guy buddy well done for the vlog 😘 roll on for the next one 😊
@stgr3577
2 ай бұрын
Dog 🐕 dirt my bug bare did on for a carers break recently lost count at 20 plus 💩 they will not be seeing me again 😮
@Grasscutplus
2 ай бұрын
Oh mate I can’t stand it! Thanks for watching mate!
@dogmangreengrass736
2 ай бұрын
if your turning away one off jobs your restricting yourself . hedges are one off jobs . as long as its paying good money i dont see issue.
@kanhdahar2
2 ай бұрын
what do folks charge for getting rid of waste? say a ton bag for example? I usually charge £20
@Grasscutplus
2 ай бұрын
Hiya mate! Thanks for watching! Ummm I’m charging £12.75 per bag atm mate!
@jfiremasterb4205
26 күн бұрын
That's what I charge also, £20 per bag.
@neilhatton6018
2 ай бұрын
As you rightly say.. nothing is free.. they might not itemise it on the bill but it will be included in the overall price.. factored in.. (waste removing I mean) I’ll do that plenty of times.. say it’s a one off job.. they’ll still try it on with the old how much per hour.. I’ll reply no it’s a price, £300 inclusive of waste removed that type of thing.. then u normally get “that’s expensive” 😂
@Grasscutplus
2 ай бұрын
Yeah that’s a good way of doing it mate! Tbh I’ve bumped my price up cos there was dog mess in but they just think it’s my cut price hah! Thanks for watching mate!
@Mad_max489
2 ай бұрын
Cracking videos mate! Very helpful!
@Grasscutplus
2 ай бұрын
Cheers mate! Really appreciate it!
@Gardeningjourneys
2 ай бұрын
Agree with pretty much every point you mate bro! Hate time wasters as well mate! Keep up the good work!!
@Grasscutplus
2 ай бұрын
Really appreciate you watching mate! Yeah can’t stand them bud! Thanks for watching
@brianconnor1810
2 ай бұрын
Agree with everything pal. Can relate to it all👍🌲
@Grasscutplus
2 ай бұрын
Cheers mate! Thanks for watching bud!
@smartfactorgardenmaintenan4831
2 ай бұрын
Great vid. Makes me smile, as I’ve been there also
@Grasscutplus
2 ай бұрын
Think everyone will have mate haha! Thanks for watching!
@Steven-jn2cw
2 ай бұрын
Hello mate, what type of EGO mower do you have
@Grasscutplus
2 ай бұрын
I’m using the 19inch self propelled mate
@StephenCheeseGardenServices
2 ай бұрын
🤣Mr Cheese is watching passed the 30 sec markers 🤣🙏💚 OCD maniac's lol
@Grasscutplus
2 ай бұрын
Cheers for watching mate! Hah yeah!
@Matallica01
2 ай бұрын
Aka I've fallen out with my neighbour and you're likely to fall out with me shortly after 😂 Biggest one for me though is if they stop you coming when they're out or on holiday, cant run a business around other peoples schedules
@Grasscutplus
2 ай бұрын
Yeah mate! I feel that! Thanks for watching mate!
@ValleyGrassCutting
2 ай бұрын
Love the videos mate helping me a lot. I'm just starting , doing just grass cutting just now. But how important is adding other services like hedge trimming, power washing etc like you do? Limited experience is what's stopping me to be honest
@Grasscutplus
2 ай бұрын
Thanks man! Really appreciate you watching! Thanks man!
@Grasscutplus
2 ай бұрын
Ummmm very mate! It’s our bread and butter! You gotta add other services in there mate!
@ValleyGrassCutting
2 ай бұрын
@@Grasscutplus thanks for the reply. It's just I've had other gardeners saying it's not worth the hassle of maybe killing the hedge and stick to grass cutting but I like the diversity.
@ValleyGrassCutting
2 ай бұрын
@@Grasscutplus honestly your giving me so much help . Plus actual grass cutting time lapse videos so satisfying to watch 😄
Too many bosses.. like the neighbour thing.. my neighbour this and that, you can do theirs whilst you’re here.. the next one along also wants doing.. etc etc headache. Leave it. You want to report to ONE person, be paid by them, on time, without involving myriad other people
@Grasscutplus
2 ай бұрын
Yep totally agree mate! Thanks for watching the video! Means a lot!
@neilhatton6018
2 ай бұрын
You missed the new customer enquiry which starts with “Hello, I have a party on….” Problems..
@Grasscutplus
2 ай бұрын
Hahaha yep! That’s a good one! Thanks for watching mate!
@neilhatton6018
2 ай бұрын
@Grasscutplus You like the party one!! Have you had that before yourself? It always makes me laugh the "party" I think it's just a con..
@Grasscutplus
2 ай бұрын
@@neilhatton6018 yeah I get these pretty regularly!
@nickhopewell9241
2 ай бұрын
Great advice
@Grasscutplus
2 ай бұрын
Thanks for watching mate!
@paulpotter7312
2 ай бұрын
If they have no green bin then i dont do the job
@Grasscutplus
2 ай бұрын
Yeah I must admit I do love a green bin lol! Thanks for watching!
@neilhatton6018
2 ай бұрын
They’re only a good earned if they pay ON TIME. Otherwise they are a bad payer, doing lots of work free of charge
@Grasscutplus
2 ай бұрын
Yep! Totally agree mate! Thanks for watching!
@christinebagnall2446
2 ай бұрын
Make me laugh when you say I rock up 😂
@Grasscutplus
2 ай бұрын
Hahah lol! Appreciate you watching mate!
@dannewman3306
2 ай бұрын
Very good vid
@Grasscutplus
2 ай бұрын
Cheers mate! Thanks for watching!
@neilgreen9285
2 ай бұрын
Grab a feel lol i did laugh 😂
@Grasscutplus
2 ай бұрын
Hahah cheers mate! Thanks for watching bud!!
@kevinread1794
2 ай бұрын
You will never make money working on a hourly rate price per job
@tobymitchell4603
2 ай бұрын
Huh? I make more on hourly, charge £50 per hour you will make money
@Grasscutplus
2 ай бұрын
Nope! Not an all mate! Thanks for watching!
@Hi-Im-Becky
2 ай бұрын
There’s some irony for me watching this video as I myself find you a red flag. I am a huge supporter of Flawless Cleaning. He does loads of work of all sizes and never bad mouths his clients, makes them feel ashamed and takes great pride in all his work. I’ve watched 3 or 4 of your videos and found your work quite sloppy. You never take up and you blow all the garbage into the bush rather than pick it up. As for quoting just incorporate things into the cost and if people kick off they are the people you don’t want. As for the “cut my grass until my wrist is better” why can’t YOU set the boundary and say sure I will do it for 3 weeks and then stop. I am self employed too and would never speak so ill of my paying customers.
@Grasscutplus
2 ай бұрын
That’s just your opinion hah! I have a very big contact list and have a very happy customer base so like I said it’s just your opinion! Hah as for blowing things under the hedge I think you’ll find most do! The clippings just mulch down and in areas can act as a feed for the plants! So I mean everyone is different I always pick up the worst and then blow the rest! If that’s for you “sloppy work” then that’s fine hah! And like I said in the video this list isn’t going to be for everyone! I have a full customer base atm and not looking to take on just any work!! I only want the right work for me, so for me that work wasn’t going to cut it! I’m running a business not a help centre! There will be another company that will love her work! But it’s not for me! Thanks for the comment!
@MrLetExplore
2 ай бұрын
Chill out Becky. No one asked you.
@Liverpool1ne
2 ай бұрын
@@MrLetExplore it’s a comment section. No one has to ask and no one needs permission.
@Leoslandscapes
2 ай бұрын
What are you talking about! He’s the definition of profession! He always speak very highly of people! Look just cos he’s not running a day care Centre it’s a business! Can’t cater for everyone!
@Hi-Im-Becky
2 ай бұрын
@@MrLetExplore your response to me is an opinion, like my comment was. If the fella wants to ignore my comments then that is fine also. It was an observation that I’m sure many will agree with like I’m sure many will disagree with. If you out your work in the public eye it will be scrutinised. I personally don’t like the way he sits outside the properties and exposes certain info. Takes the time to fuzz out his number plate but shows door numbers and number plates of clients. Anyways I won’t be watching these anymore so he, my opinions are pointless I suppose.
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