NOOVO, drive across the country in the lap of luxury ... or park in the parking lot of a Flying J ... in the lap of luxury, NOOVO, come get one😉 Y'all know this is the spirit of Mr. Lemon sabotaging this van out of jealousy, right? 😅 1983 John Carpenter movie Christine
@Vancaskeys
3 ай бұрын
You are not wrong...Mr. Lemon was worried his days are numbered and sabotaged the trip!!! 😂
@thegratefulEd
3 ай бұрын
Noovo stepped up- imagine if it had been Thor 😂
@Vancaskeys
3 ай бұрын
Haha! They did! Noovo Really impressed usIf it was Mr. Lemon we’d still be on the side of the road 😂 or maybe we’d leave Mr. Lemon on the side of the road LOL
@JoshuaMartian-go3tm
3 ай бұрын
Well, this is Noovo's premier van introduction. They better step up. 😁
@JohnSeitz
3 ай бұрын
This wasn’t an upfitted issue. If this was a standard person’s rig… it would have been towed to a RAM dealer for repairs.
@vh3531
3 ай бұрын
@JohnSeitz and would've taken a week for it to get fixed.
@JohnSeitz
3 ай бұрын
@@vh3531 correct. But I wouldn’t blame the MFG in this situation.
@conchscooter
3 ай бұрын
We had a fuel hose pop off our Promaster. The tow truck arrived in an hour, towed us back tonight campground, where our neighbor a mechanic, found the popped hose. All fixed in five minutes. In Ecuador South America. The tow was $150 and my wife cooked vegetables while we waited for the tow and our dog sunbathed. Best not to get stressed. You did great. Novo did great. The video is great.
@Vancaskeys
3 ай бұрын
This is awesome! Thank you for sharing! In Ecuador South America even? Wow we are jealous of your travels! Sounds amazing! Love that your issue got fixed so fast.
@sandraaudas9495
3 ай бұрын
Customer service is a lost art! Good job Noovo! And good choice on the hotel. Sleeping with no AC at that heat is awful.
@Vancaskeys
3 ай бұрын
Agree! They were awesome! 👏
@JustinOpinionChannel
Ай бұрын
Entertaining video, well produced. A few thoughts from watching: 1. That radiator hose should be braided stainless steel if it is located in such a high-risk spot to the belt; 2. It sucks being stranded - but some perspective - imagine a family with kids and a dog breaking down, in a car instead of a new camper van, and the gas station is one of those with just pumps and a bathroom that you have to ask for the key to... you were in the lap of luxury compared to that.; 3. It's a good reminder that we should all do our best to be prepared for the unexpected. This could have easily stranded you on the side of a highway many miles from anything. Carry extra water and maybe survival blankets that can protect against heat as well as cold, etc.; 4. You may have, but from the comment about being glad you were not towed overnight, it implies you didn't have a conversation with the on-duty manager of the store/station and explain your situation. Repeat the process with the oncoming one when shift changes.... chances are, they would try to accommodate as best they could.
@lorih4392
3 ай бұрын
I'm really loving these vans. Happy to be here. Has one. They make some really good videos living in their van. Noovo is definitely a contender for me.
@Vancaskeys
3 ай бұрын
Love this! This van was amazing. Best quality we’ve seen in a Class B van.
@David-pk6bn
3 ай бұрын
Second alternator belt? If so, had heard second alternator belt on promasters were too close to the coolant hose and could slice it.
@Vancaskeys
3 ай бұрын
Oh really. I’m not sure. That’s good to know.
@JohnSeitz
3 ай бұрын
That is 💯 correct! It’s why George of Humble Road - doesn’t recommend using a 2nd alternator as a generator. It’s extremely close to the hose. So technically this is a Novoo problem not a RAM issue.
@13redwoodlaneusa7
3 ай бұрын
What an adventure! We have driven that route through Nevada up to Zion National Park several times. Utah is a beautiful state. If you are a full time RVer, these types of things happen. We stayed in Cody Wyoming for a week waiting for parts to come in from Montana. Luckily we were 30 miles from Yellow Stone National Park. So we visited it everyday while we waited. I think you guessed handled this well. The key is staying calm and keeping your cool. ( it helps when you have a good service and a good hotel near by.
@miKey1201-kx7ow
3 ай бұрын
Relax make the best of it . truck stop has everything you need so big deal could be much worse .
@Vancaskeys
3 ай бұрын
Agree!!! 👍🏼
@crinagrewel6936
3 ай бұрын
who installed the UHG....this will help them redesign where they install the belt...common issue...belt rubs hose...both fail..
@John-ve6ms
21 күн бұрын
Per Paul Aubert at Noovo they do not utilize a second alternator. They rely on ACR charge from chassis alternator. This does eliminate the known problems, but ACR charging rates with larger lithium packs is simply not viable given long times required to charge the pack.
@michaelonstank142
3 ай бұрын
Now I am extra thankful our Pleasureway has an onboard generator for just such situations. Love your videos❣️
@Vancaskeys
3 ай бұрын
Thank you!
@susanlarson3583
2 ай бұрын
Me too! 24 Plateau TS - inverter failed - yay for the genny! & for PW customer service!
@supremlyfoxylass
3 ай бұрын
“ out in the middle of nowhere “ you’re in a air conditioned motel room not nowhere. Be grateful it didn’t happen out in “ nowhere” in the high heat with no help.
@luanashappyhome
3 ай бұрын
Bob is so calm. My hubby would be sooo stressed. Maybe Mr Lemon training prepared you for this moment 😂😅
@Vancaskeys
3 ай бұрын
😅 Yes Mr. Lemon did! And our trust in the Noovo Company. We felt like they would figure it out so we didn't need to worry.
@GinaDob70
3 ай бұрын
He’s under her spell which is crazy
@timmurr1672
3 ай бұрын
Noovo should let you guys use a van as an ambassador.
@Vancaskeys
3 ай бұрын
Now that would be awesome 😂
@SomeStrangemysterious
3 ай бұрын
You had a video opportunity you didn’t expect. The bright side.. when life gives you lemons, feed the algorithm!
@Vancaskeys
3 ай бұрын
Hahahaha! Definitely wasn’t expected. Would have preferred to be at the RV park but yes we made lemonade out of the situation 😊
@Gods4Horsemen
3 ай бұрын
Oh wow!!!! Sounds so much like my life. I actually contacted Noovoo after your first demo video on that van. But now second thoughts. Dang I really loved that van too. You know this shows you need generator back up. Noovoo was great support though.
@Vancaskeys
3 ай бұрын
Honestly for us this made Noovo a real choice for us. We have had issues with customer service with our current van and after getting to know them personally because of this small issue and see how they respond first hand we walked away more confident with the Noovo company. For us personally to go with a smaller company that builds quality vans and stands by their vans is what sets them apart of the competition. Hope this helps! Good luck in your journey of finding a van!
@PandaLAG
Ай бұрын
We've been researching & watching yt of course & I haven't found one RV that doesn't have issues sometime. The difference is how good is their customer service & how well they respond when there is an issue. For us, this sells us even more on Noovo (plus honestly, this is a chassis issue & all of them have issues of one kind or another occasionally).😉
@minicoachlifestyle
3 ай бұрын
I'm kind of thinking your way Hillary. Could it just be you and Bob with the bad luck. So far, your track record so far is Mr. Lemon and now the NOOVO, and don't forget the paddle boat 🤣at the Harvest Host that the steering Handle came off.
@Vancaskeys
3 ай бұрын
😂🤣😂🤣
@michelleconcannon7584
3 ай бұрын
The drive into Zion is magnificent isn't it? Glad they were able to fix it for you relatively quickly. The van is very nice.
@Vancaskeys
3 ай бұрын
So magnificent!!!!
@kimatlastlooks2915
3 ай бұрын
Y'all! That could have been so much worse. Glad that Noovo stepped up.
@Vancaskeys
3 ай бұрын
We totally agree!!!👍🏼
@GenealogyTV
3 ай бұрын
Yeah. I want one of those vans to do my YT show from the road. Glad you were not stuck in the gas station forever. noovo really stepped up.
@Vancaskeys
3 ай бұрын
They did! Wow you have a cool KZitem channel!
@GenealogyTV
3 ай бұрын
@@Vancaskeys Thanks!
@josephversace5895
3 ай бұрын
It's not you. It is workmanship.
@the4mfamily
3 ай бұрын
Despite the delay, this seems like a great trip! How else would you be able to "test" their customer service! I was wondering how the van drove vs Mr Lemon? Do you notice crosswinds more or headwinds with the taller roof? Does it get similar gas mileage? Thanks for the fun video!
@Vancaskeys
3 ай бұрын
It was a wonderful trip. Getting to experience first-hand their customer service was, in the end, a good thing. That's what we are looking for with our next van. We love Mr. Lemon, but customer service was our biggest issue. We drove in crazy wind on the way back to Vegas, and it handled just fine. It didn't feel any different than our current Ram Promaster. We thought it got a little better gas mileage. Maybe it's because it's a 2024 van chassis. We don't know. Thanks for watching and commenting!
@markgoldner3083
3 ай бұрын
Time to make lemonade from Mr Lemon! Can you say EKKO ( Bob know about this ).
@Vancaskeys
3 ай бұрын
😂😂😂
@lvpuppets
3 ай бұрын
Did you stop to get Bumbleberry Pie in Springdale?
@Vancaskeys
3 ай бұрын
No...sounds like we missed an opportunity! Bummer!
@annanoelle7083
3 ай бұрын
I can’t wait for the Bob and Hillary movie. I’ll get a big thing of popcorn. It’ll be great. Glad to see that you guys have a such an upbeat disposition you make me smile.
@Vancaskeys
3 ай бұрын
Haha! Love this!!! Movie coming soon 😂🍿
@barbhousley714
3 ай бұрын
Thinking about van traveling as a single senior. Rethinking emergency situations for sure. Thanks for sharing your adventures. It’s nice that you can depend on each other and learn
@Vancaskeys
3 ай бұрын
It's our pleasure! It's always good to have the phone numbers on hand for who to call if you have an issue. This van comes with a warranty, so any issues that arise will be fixed within the warranty period.
@toycarcollector
3 ай бұрын
This van is absolutely fantastic. For anyone who lives or travels where it is HOT they should have twice the batteries on board. Also never leave home without a full charge. On the bright side this problem made a very entertaining story. Your video work is top notch, where did you get these massive skills?
@Vancaskeys
3 ай бұрын
Yeah, we should not have left without a full charge, but we thought we were going straight to an RV Campsite, LOL. You live and learn 😂 It was a fun journey! Thanks for the love for the video :) Hillary edits all our videos.
@RedwoodsAndRain
3 ай бұрын
Umm…he’s French, so isn’t his name Antoine (An-twan)?
@Vancaskeys
3 ай бұрын
Oh no. Are we saying his name wrong?! I was worried about that! 😂
@AbbeyHowe
3 ай бұрын
This video gave me an intense desire to go be by a river asap 😂
@Vancaskeys
3 ай бұрын
Hahaha! 😂
@sparks701
3 ай бұрын
Maybe the problem isn’t Mr. Lemon after all! Kidding. Lol. You guys handle problems sooo well!
@Vancaskeys
3 ай бұрын
Hahahaha! It might be us 😂🍋
@slalomking
3 ай бұрын
In the Virgin River don’t get your head under water, it has the brain eating amebas in it.
@Vancaskeys
3 ай бұрын
😳😳😳
@TrishBenedict
3 ай бұрын
Indeed it does. I had forgotten about that. Yikes! We just went through there 2 months ago, but didn't stop at the river. I wonder if the Narrows in Zion is affected. That would be a drag - it was closed while we were there.
@Justme33177
3 ай бұрын
I thank you both for sharing your adventures! And I really appreciate how you are not giving Thor or Dodge a bad name! People really need to realize every single van company has gd and bad! With the vast majority being good! Look at the thousands on the road. I must say though most of the issues are withe the lithium only vehicles sorry!!! But just as they are new to the game there will be issues I imagine within 5-6 yrs they will be vastly improved. Patience people…..Kinks have to be worked out in Technology 🤓🤓🤓
@Vancaskeys
3 ай бұрын
Agree! This is perfectly said!
@celesteg-g2684
10 күн бұрын
I was so nervous watching your video that I was eating M & M’s by the handful! 😮
@dgpatter
3 ай бұрын
“There is no fault here.” Yes there is. It’s a RAM.
@Vancaskeys
3 ай бұрын
Our first Van was a Ram and we never had issues. We drive it to Cabo San Lucas and back. It’s so hard to know what the perfect brand would be.
@JohnSeitz
3 ай бұрын
Only issue with a ProMaster is its FWD. which is also a pro too ha. But seriously the anti RAM 🐏 thing is kinda annoying and old!
@garylgoldberg
3 ай бұрын
Any engine can have issues. You keep up on the maintenance, have a few essential spare parts, have a basic understanding of how it works (overheating can lead to head gasket issues, for instance, when it gets REALLY expensive to repair.) And then use it and roll with the flow.
@CJ30123
3 ай бұрын
False. Not this time. Theres a 2nd alternator on the van. This is a known clearance issue on Promasters with old design 2nd alternators.
@JohnSeitz
3 ай бұрын
@@CJ30123 which is a Novoo issue. For using that upfit. My assumption is this will occur again, especially if they over tighten the belt. Which is why I bet the belt started to frey.
@marydrueke6034
3 ай бұрын
how do you wear your hair down in 101 temp yikes
@Vancaskeys
3 ай бұрын
Great question 😅 I was so caught up in what was going on I didn’t even think to put it up.
@rtshort
3 ай бұрын
Wow, what a freak thing to happen. That would be my luck. Certainly, no fault of Noovo though.
@Vancaskeys
3 ай бұрын
And apparently, our luck, LOL...but really in the grand scheme of life not a big deal :)
@mexicalifishkeeper
3 ай бұрын
Hopefully, they can continue the customer service as they grow
@Vancaskeys
3 ай бұрын
It sets them apart.
@coachjdc
3 ай бұрын
Absolutely seems like a freak incident. Very glad to hear Noovo was so responsive!
@Vancaskeys
3 ай бұрын
Yep. We were so impressed with the service we received from Noovo. Haven’t had that kind of service before 😂
@RVision.VanGear
2 ай бұрын
Thank you for admitting it’s not the van. It’s not you either. Things just break. Thor or not.
@fasteddie51
3 ай бұрын
I have 1000 watts of solar, 600 amps of lithium batteries and a 3000 W inverter. It works the air conditioner fabulously well but if I don’t have sunshine, in just a couple of days outcomes Mr. Honda Generator 2200. My air conditioner has a soft start in 2200 Watts of Honda runs it fine. I’ve been RVing for 40 years and my best advise is have a back up for everything. That’s kinda hard in a B Van.
@goldie74
3 ай бұрын
I got back from Zion about 3 weeks ago in my van, what an amazing place!!!! Well worth your delay I hope🙏
@Vancaskeys
3 ай бұрын
Well worth it the delay! Sounds like we just missed you.
@michaelburt1946
3 ай бұрын
You just can’t put an upper end van build on a lower end chassis (Ram). It’s never going to work out. This should’ve been on a transit or a Mercedes-Benz chassis..
@ThroatPunchDn8r
3 ай бұрын
Just purchased my van Monday. I wish i would have seen this first 😩. Great video guys.
@markgoldner3083
3 ай бұрын
oops, just noticed your in the Noovo.
@Vancaskeys
3 ай бұрын
Yep!
@robsmith2647
3 ай бұрын
I'm a new subscriber although I've been watching for a while. Like the van tours and love the mishaps(or should I call them adventures?). Also love the positive attitudes and the video editing continues to improve. Hope your lil vaca finishined uneventfully. Cheers
@Vancaskeys
3 ай бұрын
Awww thank you for subscribing! Yes the rest of the trip was amazing! 😊
@anthonyb2334
3 ай бұрын
Things happen with RV’s. Things happen with vehicles. Seniors like me like to say it’s poor quality, poor workmanship, etc on the newer built products. Maybe there’s some of that, but in 50 years of driving I’ve had multiple new vehicles break down in the most unfortunate places. It happens, and your attitude is fantastic. Enjoy your ZION trip. 14 months ago we stayed at Zion Canyon campground in Springdale Utah, within walking distance to the park entrance and shuttles. One of the best weeks we had. Thanks for sharing your adventures
@Vancaskeys
3 ай бұрын
Thank you for your wisdom and insight. We totally agree! We have had new vehicles break down and it happens. Our Zion trip was amazing!
@camrodger8638
3 ай бұрын
4:31 “It’s a pretty impressive van”. Guys, you’re sitting, broke down on a hot sidewalk at a gas station in one of the hottest, most uncomfortable places on the face of the earth. You’ve just added a whole new dimension to the concept of “pretty impressive”. Clearly the problem is with the choice of chassis. Noovo definitely hit the ball out of the park in their handling of the issue. If there is a choice next time, perhaps consider a Mercedes chassis as a possible option. Thanks for another great video.
@Vancaskeys
3 ай бұрын
Haha...You're not wrong. But if Van life has taught us anything, it's that things happen outside our control, and we can react to them or see where the journey takes us. Thanks for watching!!
@Every_State_Park
3 ай бұрын
Did the van company hook up the water heater to the van's cooling system?
@jeepsandrvs
3 ай бұрын
I would have used Gorilla Tape as Temp Fix?? At least to run engine to charge batteries. Oh, saw more of the video and also see the belt issue. All is well. We stayed in the same RV Park last year in our van. Very nice. Safe Travels!!
@Vancaskeys
3 ай бұрын
Thank you! We totally want to go back to the RV park. It was wonderful!
@timwoody3835
3 ай бұрын
Not to be too negative, but I follow a few mechanics on KZitem and these types of problems are more frequent in the promaster vans with the 3.6 l engine. Also some others like the dodge/chrysler minivans.
@NealBritt
3 ай бұрын
Well that makes for an interesting video! 😂 I thought we had bad luck, but you all may top us! Glad you got to check the Plus out though. We loved our time with the Plus and Noovo filming!
@Vancaskeys
3 ай бұрын
Haha! It was a great time…and feel lucky that it all worked out.
@joecutro7318
3 ай бұрын
I think Mr. Lemon should be investigated on suspicion of foul play. Is there video? 😮😂 Seriously, an unfortunate situation, but very good demonstration of how Noovo responds to breakdowns. (We already knew how well you guys respond and respond and respond.) 😉
@Vancaskeys
3 ай бұрын
😂🤣😂 We were impressed with the fast response time from Noovo. And what we didn't say was having this happen on a Friday night in a small town made it so much more difficult for Noovo to find a Tech to come look at it. But they didn't give up...they called everyone in town. And Dylan was the tech that graciously said he would come look at it. And he was there in 30 minutes. It was not an easy feat. We were impressed all around with the experience.
@williampow69
3 ай бұрын
Few years My minivan had a coolant leak it I can smell it when I parked I checked all the those connections and for the hoses crack but couldn't any problems with the cooling system one night I was driving my family back home from my mom's house after dinner and I going uphill and my Van Temp gauge shows the engine is overheating I turn heater to Max and fan to high It was cold night so it's not too bad but when noodle reached the red zone I pulled over to the freeway shoulder turned off the engine but I can see the leak from the engine good thing I have AAA call they sent me a tow truck it got here fast but he can't take my whole family in the truck because I have young kids so I called my brother he came to pick us up It was a long drive for him but he picked up up drove US home and when tow truck arrives I had it to unload Van in the driveway It late and we were all tired so went to bed, next day I checked the Van again and discovered the top of the radiator had cracked but because the engine air intake hose on top it just happened covered the crai😢 so that's why I couldn't find the pro😢 I checked it on line and the parts were available at the local Auto parts store I bought it took the bad out put the new one in but I got stuck on the belt with the alternator It was too tight I can't get it loose and my brother came help me to get the alternator loose once we got it loose and put the belt on I put coolant in started the engine and it was working fine and I have no problem with the Van after that, it was a Mazda mpv Van and it the workhorse for the family took us everywhere and it has space for groceries 😅
@RedfishGB
Ай бұрын
The difference between ordeal and adventure is attitude! or latitude? 😂😂
@Gods4Horsemen
3 ай бұрын
How do you keep smiling
@Vancaskeys
3 ай бұрын
Because we have so much to be thankful for in the grand scheme of life. This was a small issue that showed us how this company handles things like this. We felt taken Care of from start to finish. ❤️
@ablokeandablue3125
3 ай бұрын
Perhaps you could call it it Bob and Hillary’s Misadventures 😜. Glad you are both ok 😊
@Vancaskeys
3 ай бұрын
😂🤣😂
@_LikeATumbleweed
3 ай бұрын
It's all part of the adventure I always say! Sorry you're having troubles, but it gave you good video content!!!
@Vancaskeys
3 ай бұрын
Yep!!! It’s all about the journey! We never would have known about the actual Noovo customer service had we not needed to us it. It’s all how you look at it. 😃
@mitsygaynor
3 ай бұрын
Thisnis not a new problem. Happens to vans with Under Hood generators (2nd alternator) belt needs to be adjusted away from coolant hose 🤷🏻 they know it's a problem, they should put a spacer before selling the vans.
@Vancaskeys
3 ай бұрын
Oh. I had no idea. Thanks for the info. 😃
@lyfandeth
3 ай бұрын
@@VancaskeysAlternators are like basketball or football. Very simple rules, but it pays to learn them.
@scottnordlund8683
3 ай бұрын
Bless both of you. It's always something, right? Love the content & your resiliency. Keep up the great work!!
@Vancaskeys
3 ай бұрын
Thanks Scott! 😃
@AndrewHammans
3 ай бұрын
You lost me at Promaster. No desire to buy anything with a promaster
@lizahermandez57
Ай бұрын
That experience makes Mr. Lemon look a whole lot better !
@CJ30123
3 ай бұрын
sounds like the van has a 2nd alternator("underhood generator"). This is a common issue with those and Promasters. I believe Nations Alternators has remedied this issue on newer models but maybe this company used something else. Note to anyone who finds themselves with a hose issue on the road....you dont need the factory part. You can find coolant hose like this at auto parts stores and simply cut it to size. Shocking that the tech didn't know that.
@stanmarcusgtv
3 ай бұрын
tall roof should drop mpg assume u r keeping track of that vis a vis mr lemon
@marsha-rf6nn
3 ай бұрын
Love how calm you both are ! Great video!
@Vancaskeys
3 ай бұрын
Thank you!! 😊
@Ryan.Hannah
3 ай бұрын
Might have been Chrysler quality or the installation/upgrade of the alternator, but thankfully a simple fix. Awesome van though, I hope you have a deposit down on one to replace Mr lemon. It's time... you guys deserve it!!
@thomasbristow6991
3 ай бұрын
Wife and I stayed at Virgin River Resort while our house was being built. Nice place. Nice to see you guys in our neighborhood.
@Vancaskeys
3 ай бұрын
Wonderful! We will be back!
@thomascrown4594
3 ай бұрын
Sorry to see they suffered you guys a little if the factory was only an hour away they should have brought you a other van a long time ago and you would have been on your way 🤦 that's what I would have told him
@Vancaskeys
3 ай бұрын
This is the only Noovo Plus Van available. It’s a prototype. They don’t start production until the fall. Thats why they couldn’t bring us another Van. lol! They only have one!
@user-dr2js7bv2i
3 ай бұрын
Noovo is smart to have you using and advertising this van. Its good for their business. I'm sure. Thats a nice campground there by the pretty river. Happy travels!❤❤
@Vancaskeys
3 ай бұрын
We were so happy to get to use it! We loved the campground and want to go back this fall.
@lisoliveira
3 ай бұрын
I'm so buying this van. Hopefully soon 😍
@Vancaskeys
3 ай бұрын
👏👏👏👏👏
@purposeful49418
3 ай бұрын
It seems hard to believe that the hose failure can't be attributed to the modifications under the hood. Were hoses moved or belts changed out as part of the under-the-hood modification perhaps by an after-market alternator install? Now, mind you, I have zero trust of any domestically made USA vehicle, but I'm wondering if a modification is the culprit.
@NoName-zq6ic
3 ай бұрын
Sounds like NOOVO does the upfit of the second alternator for charging the battery setup. I,d say they need to redesign the holding bracket for the Alt and pulley assy for more clearance.
@jean-claudebonillo1535
3 ай бұрын
Bonjour if it wasn't for bad luck there would be no luck at all. Merci for posting. Now to find the wine 🍷. Love you guys jc
@Vancaskeys
3 ай бұрын
Agree!!!! Yes 🍷 for the win!
@jean-claudebonillo1535
3 ай бұрын
Looks like a good Company to deal with. Keep the good work 👏
@jim-uu2db
3 ай бұрын
Mister leemon strikes again. Please get rid of it.
@barbaragrazerrobinson1207
3 ай бұрын
You two are troopers. Be nice if you could be ambassadors for them. Love to watch you in this van. I am loving the inside
@Vancaskeys
3 ай бұрын
Haha! They are seriously some of the nicest people we’ve met in the business. That would be cool if we could be!
@lynnknight2046
3 ай бұрын
The van is beautiful, I want to hear what you think of the bathroom.
@Vancaskeys
3 ай бұрын
Bathroom is great. For it being in a Van, it's a generous bathroom. We fit and felt comfortable.
@daydreamer0923
3 ай бұрын
Very glad things worked out for you guys. 👋😀🌈🎶
@Vancaskeys
3 ай бұрын
Thank you! 😊
@heatherangellight8558
3 ай бұрын
Not Noovo’s fault - it is a Ram issue we have seen many deal with right after getting their van!! Glad you got a cool hotel yo get out of the heat!!
@Vancaskeys
3 ай бұрын
Yeah! It all worked out! Thankful we had options.
@joniboulware1436
3 ай бұрын
Except going to Alaska, I never traveled in the summer. I always did the other 3 seasons because being hot is misery.
@Vancaskeys
3 ай бұрын
We want to do a huge Alaska Summer trip! Did you love it?
@joniboulware1436
Ай бұрын
@@Vancaskeys You will never forget Alaska. You can be very flexible. Lots of free camping.
@olebloom1641
3 ай бұрын
Great job on handling and coordinating the repairs. The hardest part is not to over react and just get through it until it's done. Van looks very comfortable. Proper shake down video.
@Vancaskeys
3 ай бұрын
Yes! 💯agree! Van was so comfortable. Which is hard to do.
@lindac446
25 күн бұрын
But what happens if you need basic parts while in Arizona or New Mexico or Texas, or Florida? Seriously, how does Noovo handle warranty repairs if their parts are so specialized. Not criticizing, just imagining how to not be in a grounded rv/van for weeks or months?
@celesteg-g2684
10 күн бұрын
Isn’t that a problem with Mercedes diesels? There aren’t a whole lot of dealerships/services available out west. You can’t just take them to any diesel mechanic to be worked on.
@Dana-.-
3 ай бұрын
Gorgeous van! I really like the fridge/freezer size!
@Vancaskeys
3 ай бұрын
It really is!
@Rjhaack
3 ай бұрын
It's got to be Bob that is the problem. 🤣 Hindsight is always 20/20. I bet next time you guys stop for groceries. Maybe you should rename channel the VanCrazeskeys. Maybe not my best idea.
@Vancaskeys
3 ай бұрын
😂😅😂😅😂
@SurferGirlHB_aloha
3 ай бұрын
You two are the cutest. Glad you got back on the road and safe! We actually own a ‘22 Thor Tranquility 19L and although we have had quite our share of issues - after much patience, we’re amazed that Thor actually resolved all of our issues! Your channel perhaps is motivating Thor to step it up. 🙏🏼 anyways - we enjoy your videos! God bless you both and your adventures!
@Vancaskeys
3 ай бұрын
Awww you’re so sweet! This is amazing news about your van! We are so happy for you!!!!
@martykong3592
3 ай бұрын
:) WOW! What an ADVENTURE for sure! Unfortunate that even the Dealer didn;t have the part / hose : ( ENJOY and ALL the BEST, WELL DONE! Cheers ! ! : )
@Vancaskeys
3 ай бұрын
Thanks, Marty!!! If we understood it correctly, because it's on the New Ram Promaster, the parts weren't as easy to get just yet.
@lyfandeth
3 ай бұрын
If "fixed" means a well intentioned tech just replaced the original gear, THE PROBLEM WILL HAPPEN AGAIN. You might want to make sure Noovo is aware of this. Also look for chafe, or black rubber dust, in that area when you stop for fuel. If the problem was just a failing belt can whack the hose, a thin stainless separator plate would be a good safety feauture.
@Vancaskeys
3 ай бұрын
That’s a good point! Will do! Thanks!
@GumboAndTheSandWitch
3 ай бұрын
Salon (the lounge area on a boat). Did y'all say that they had experience in boats on another video? Maybe it wasn't y'all but I remember someone saying that this company had designers that used to work in maritime careers.
@Vancaskeys
3 ай бұрын
Yes we did. Thanks for this!
@bjtravelersRV
3 ай бұрын
👍👍👍👍👍👍
@Vancaskeys
3 ай бұрын
👏👏👏
@rasmussenricharddee5336
3 ай бұрын
Your luck was actually pretty good, could have been in the middle of nowhere . Great attitude though S happens.
@Vancaskeys
3 ай бұрын
Our thoughts exactly!!! Things happen!
@Rashnak66
3 ай бұрын
My promaster Thor Tellaro '21 had a coolant leak at 20k miles. The heater hose was crimpled backwards over itself down near the second alternator- came that way from the factory. I think the factory (Thor) simply didn't care that when they installed the second alternator they had to install the heater hose bent backwards over itself. The leak was an easy fix by splicing in some new hose and a 90 degree bend plastic piece. $20 repair.... but now that second alternator has failed completely- coincidence?
@Vancaskeys
3 ай бұрын
Oh wow. Not ok. Sorry to hear this.
@karenkelly1451
3 ай бұрын
Major crisis is losing brakes going down a mountain going 70 and a big rig pulls out in front of me. Spent some time in Colorado the past week getting brakes and generator fixed. At least it wasn’t Nevada. That’s where the radio and phone usb quit. It’s the Class B family
@Vancaskeys
3 ай бұрын
Great perspective. You are 100% right. That is a major crisis. Sorry that happened to you. Glad to hear you got it fixed.
@lindadino9757
3 ай бұрын
I had this happen to me last year. I never know what might happen next , it’s always an adventure with my 2022 Thor Tellaro. My love hate relationship with my van continues.
@Vancaskeys
3 ай бұрын
Life is about the journey right! LOL. The nice thing is that had everything gone smoothly, we never would have really known how well they handled this kind of stuff.
@chadkoller7809
3 ай бұрын
Why didn’t they send someone from the factory to fix it when it happened?
@Vancaskeys
3 ай бұрын
Our guess is maybe they had to follow protocol and it’s under the ram warranty. Not sure they have technicians that work for them. I think they only work on the house part of the van.
@stuartstuart866
3 ай бұрын
I have read that other Promaster owners recommend carrying extra belts due to failures, maybe an extra hose would be a good idea too. How is the driving experience with the new chassis? Supposedly it has a better driving position and comfort. Can’t wait to get ours in about two weeks
@Vancaskeys
3 ай бұрын
Driving and comfort are better. Now, if you are tall, the seats do seem a little higher than in our current van, and so we had to try to figure that out. Congrats on your NEW VAN!
@bevbender3587
3 ай бұрын
Great video….. perseverance comes to mind! Sounds like Noovo will stand behind their customers even though it was a Ram issue. Enjoy the van and your travels.
@Vancaskeys
3 ай бұрын
Yep! They stand behind their vans. So refreshing to see and experience!
@judystreich7333
3 ай бұрын
Could 😅f been worse places to be stranded, like side of the road. Good luck guys.
@Vancaskeys
3 ай бұрын
Haha! We were so lucky! 😊
@hideawayhomesllc5103
3 ай бұрын
Ram Promaster...not a freak occurance. One of the least reliable van chassis. And, it's not a gas station, it's a "travel plaza"!
@Vancaskeys
3 ай бұрын
It was an amazing travel plaza! We were so lucky to be stuck at this one!
@CJ30123
3 ай бұрын
You can't call any of the 3 popular vans "reliable". Thats just reality. I love when people believe a Sprinter is reliable and then buy one and face the reality.
@hideawayhomesllc5103
3 ай бұрын
@@CJ30123 We have a 2006 T1N Sprinter chassis on our Winnebago View Class C. I wouldn't call it "reliable" either, although we do now have 120k on it, 70k by us. Turbo resonator, charge air cooler hose and added a second fan, but then that's been six years.
@erichrogers4856
3 ай бұрын
Love your guys attitude. Gotta role with it and not get to stressed out over stuff that’s outside of one’s control.
@Vancaskeys
3 ай бұрын
Thanks! Totally agree 👍🏼
@kirkreese9237
3 ай бұрын
The high roof van looks like a winner! If I was to get a van that would be hard to pass up.
@Vancaskeys
3 ай бұрын
Same! They have made us rethink what we would want in our next van.
@pinkywilliams7457
3 ай бұрын
You two are such troopers. I looovvveee your content ❤. I am a fan and new subscriber 😊
@Vancaskeys
3 ай бұрын
Awww thank you! Welcome!🤗
@EKKOdocker
3 ай бұрын
Love to meet you guys sometime, but no offense, don’t touch our van 😂! Always enjoy your adventures and way to go Noovo!
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