The transformation of the service economy is accelerating dramatically. At the same time, current challenges such as climate change, energy scarcity, diversity and inclusion issues, as well as the difficulty of attracting people to service professions are adding to the already existing complexity.
The service economy is undergoing a major transformation driven by the digital revolution, leading to new forms of “phygital” (i.e., physical and digital) customer experience and integration of customers, partners, and service providers. For example, online service platforms enable a patient to have a consultation with a doctor.
RESER 2023 explore the social and societal implications of this digital transformation and its impact on the service economy. In this vein, the Conference aims for exploring a wide range of topics, including the role of organizations in promoting equitable access to digital technologies, the impact of data analytics on service innovation and user behavior, the impact of AI-based self-learning systems on the service economy and society, and the importance of the human factor in digital transformation, including institutional factors such as trust, privacy, social inclusion, and ethics.
The Conference has been organised and held by HES-SO Valais-Wallis, in Sierre from the 7th to the 9th of December, 2023.
- 33rd RESER International Conference (2023) : reser.net/2023...
- HES-SO Valais-Wallis : www.hevs.ch/fr/
- News article about the event : www.hevs.ch/fr...
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