Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases
Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!
Get your FREE Professional English Phrase Booster here: bit.ly/phrasebooster
Find out about my online Small Talk course: derekcallan.com/small-talk-fo...
If you like my short lessons for busy people and would like to support me, buy me a cup of coffee! Thanks! www.buymeacoffee.com/derekcallan
Chapters
0:00 Intro
0:26 Answering the call and greeting the customer
0:58 Dealing with negative responses
01:24 Transferring the call and putting the customer on hold
02:16 Asking for customer information
02:58 Asking for billing or credit card information
3:24 Checking other information
4:41 Apologising for order or product issues
06:03 Dealing with angry customers
07:05 When you need to follow up later
07:32 Closing the call
Find out more about me:
Website: derekcallan.com/
Visit me on Social Media:
Instagram: instagram.com/derekcallan...
Facebook: / derekcallan.english
Music credits:
Background music: Honey and Milk by The 126ersks! www.buymeacoffee.com/derekcallan
Негізгі бет 36 English Phrases For Professional Customer Service (FREE PDF Guide)
Пікірлер: 183