Creating a guest satisfaction survey is a must in the hospitality industry! Have a look at our Hotel Management Training Course and get more tips: www.magnifyschool.com/all-cou...
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The satisfaction survey can provide you with a great amount of data that can be used to improve many areas of your hotel. Therefore, a satisfaction survey analysis will help your hotel maximize profit. Watch this video and learn more about why your hotel should invest in a guest satisfaction survey and the benefits of creating one.
In this magnifyschool.com video, we will be answering the following topics:
Positive points of why you should create customer satisfaction surveys
Customer satisfaction survey
Satisfaction survey
Customer satisfaction
Client satisfaction survey
Customer service
Hotel management
Hospitality management
Hospitality industry
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00:00 - Intro
00:26 - What is a Guest Satisfaction Survey?
01:16 - Why is it important to invest in a customer satisfaction survey at your hotel?
01:39 - Satisfaction survey analysis
02:06 - Satisfaction survey questions
02:35 - Why is customer satisfaction so important in the hospitality industry?
04:35 - Assure the service you offer matches your customers´ needs and expectations
04:52 - Identify the sources of satisfaction and dissatisfaction
05:13 - Anticipate expectations and market developments
05:38 - Follow customer satisfaction over time
06:04 - Permits you to stay in touch with your guests
06:28 - Inspire your team with a new guest-oriented approach
07:05 - Optimize decision making and create new ideas
07: 22 - Increase your sales revenue
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Magnifyschool.com is the largest community of teaching skills in hospitality for you to land a great job quickly in this industry. The hospitality industry offers many job opportunities every single day worldwide. It is important to be ready for the opportunities that arise! We are the #1 online resource for hospitality training in the world!
Our website: www.magnifyschool.com/ is the best place for learning skills that will help you obtain a job in hospitality! If you already have experience in this field, we will update your understanding of new practices and better prepare you for a new career.
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