In their well-known red book, “Rotband”, entitled "8D - Problem Solving in 8 Disciplines," the German Association of the Automotive Industry sets forth the best-practice standard for addressing complex problems through multidisciplinary problem-solving. This approach, particularly used for handling complaints, involves proceeding through 8 disciplines and documenting each step accordingly:
• D1 - Form a problem solving team
• D2 - Problem description
• D3 - Containment action
• D4 - Root cause analysis
• D5 - Select any potential corrective actions
• D6 - Implement corrective actions
• D7 - Preventive actions to prevent recurrence of the problem
• D8 - Closure and recognition of team success
Burkhardt Prigge, consultant at Kepner-Tregoe and Market Leader for Germany, explains how Kepner-Tregoe processes, especially Problem Analysis, can help you identify the true cause of a problem within your 8D analyses.
What can you expect in this webinar?
• Insights into how Kepner-Tregoe processes assist in your 8D analyses
• Understanding the role of IS/IS-NOT in problem-solving
• Kepner-Tregoe Problem Analysis as a central tool in D4 (root cause analysis)
• The German Association of the Automotive Industry (VDA) recommends Kepner-Tregoe IS/IS-NOT for 8D analyses
German version of the webinar: • 8D Problemlösung - der...
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