Rusty would fight every single one. Don’t be a quitter, James. Your time is absolutely worth that .19 cents/hour “it’s the principle” cost.
@robotZER0
11 ай бұрын
Ban that buyer and let other stores that you associate with ban that buyer, too. 1 negative feedback is normal. But 9 negative feedback, after being reasonable and accommodating, is just straight up malicious.
@mb-pc3zn
11 ай бұрын
Whoever leaves a seller 9 negative feedbacks in one day they definitely are getting a kick out of it.
@gabrielesparza4
11 ай бұрын
I would personally fight it. That negative feedback wouldnt fly if ebay knew it was 2 seperate user ID accounts.
@aaronjohnson3463
11 ай бұрын
eBay is absolutely garbage on fixing any seller issues
@davido3701
11 ай бұрын
That’s wild. I’ve bought several items from you and surprise, I waited until the next day and got combined shipping just like it says. It’s amazing how easy it can be when buyers read the listings and do what they say 😂 Sorry you guys have to deal with that, some people won’t be happy no matter what you do.
@ajk1836
11 ай бұрын
Same I just wait and your super fair
@midtownphs
11 ай бұрын
Keep going don't let negative feed backs keep you down. Keep your head up and get conduct your business. Your great.
@jbhatts610
11 ай бұрын
Dude I’m a seller on eBay (with a track record since 1999 and 0 negatives) Those can easily get removed with a matter of mouse clicks and a simple, short explanation. Unfortunately this will happen on the rare occasion that unscrupulous buyers ask for things and when you don’t respond to extortion they use feedback as a weapon Request feedback removal (do not request it from that despicable customer) through eBay feedback Give explanation Furthermore- if this were me, I’d report buyer and simple reason buyer requested services not listed in the listing (combining shipping over multiple accounts is certainly that) You’ll be doing the honest selling community a favor
@Djsonley
11 ай бұрын
I've only today asked eBay to scrub 5 neutrals. First time doing it. Order was worth just 5 dollars and refunded the custiomer for said lost items right away... 😑 Thought about asking the customer but then why should I grovel to people who have low feedback and don't care about my business.
@laurencarson1570
11 ай бұрын
Have you tried combining shipping?
@FrapdoctorTV
11 ай бұрын
They should have to contact the user before being able to leave negative/neutral to try resolve the issue because I am sure issues could be easily resolved.
@Mrnibbles-nq2zn
11 ай бұрын
You are a trusted seller on eBay. This incident won't do anything to change that for return, or new customers. Keep up the good work👍
@MichaelSuperbacker
11 ай бұрын
Hello, I just found your EBay channel, and I found the negative 9 reviews from the 2 accounts, and they are lying!!! They are lying, they said seller promised refund but never came through. When clearly you did refund them. Isn’t that slander? eBay should remove those comments.
@zsflips3805
11 ай бұрын
It was a confusing situation since it was split between 2 usernames but wanted all order combined. In the end they were refunded $48 so they weren’t overcharged for that
@STUDY-i2o
11 ай бұрын
You said $100,000 a week, how do you make that?
@brucezelasko4612
11 ай бұрын
Don't worry about the negative feedback too much. I have gotten a lot of it too recently. Mostly for taking too long. I had a lot of orders though. People will still buy from you. Some people just aren't happy no matter what you do for them. One person asked for a refund. I gave it to him and he still left me negative feedback anyway.
@whodidit99
11 ай бұрын
9 from same buyers count as one.
@BrewCityTCG
11 ай бұрын
I do go right to the negative feedback, but that's because I want to see how valid it is. In the case of yours, I would simply dismiss it and it would not affect ordering. Some cases people will have a bunch of negative feedback that will say the cards were fake or arrived with damage, etc. etc. which is more concerning.
@Toronto_CardCollector
11 ай бұрын
Love your down to earth perspective!! Keep up the great work!
@dillsimmons
11 ай бұрын
As someone who has been given 2 negatives out of 700 sales I gave up. It's just the way ebay is sadly. Also 6 different cases of fraud. Dealing with people on ebay can be tiring, exactly why Im now sending my cards to you.
@JoelSinn-sd5fn
11 ай бұрын
I did the same. I had a 100 feedback from around 2004 to 2016, then I had multiple negatives, for stupid stuff. The worst one was a guy from Australia that bought 3 sealed Super Nintendo games from me, and when the tracking stopped updating, he opened a case to get his money back, and then left negative feedback because he had to open the case because I told him to wait a week for the tracking to possibly update before I refunded him. As soon as he got his money, the tracking updated, and said that it had been sitting at his post office for pickup the entire time. I was out hundreds of dollars, and a given negative feedback when the guy probably knew the entire time that he could just wait to get his money back, then go pick the item up. I also had quite a few people buying videogames from me and then opening returns 30-60 days later, basically using my store as a free rental service.
@dillsimmons
11 ай бұрын
@@JoelSinn-sd5fn That's horrible.
@JoelSinn-sd5fn
11 ай бұрын
@@dillsimmons Yeah, I keep hoping a valid ebay competitor will pop up that has customer service that can understand American English and will support their sellers. Every negative feedback I got on ebay should have been easy to get removed, but trying to explain to someone in India that the Atari 2600 was released long before there were HDMI ports, and negative feedback because the Atari I sold didn't have one is just silly. Trying to get Support to look at messages from a customer that said he would leave a negative if I didn't give him a 50% refund, and they refuse to look at the message and remove the feedback. so many frustrations.
@Djsonley
11 ай бұрын
You refunded him the money. Any normal buyer would say good man thanks a lot and leave it at that. You did your best for the cumstoer end of the day and the eBay review system is broken as is the clunky system at times. Granted they do a lot right too.
@mynoteappps
11 ай бұрын
I hate eBay scumbag buyers
@michd5507
11 ай бұрын
Before i accept offers from ANYONE, i check the negatives they left for others... I've blocked MANY bad buyers for this reason. Some have a sea of red, its obvious they are problem buyers. The BS and chaos they cause just is not worth it.
@jbhatts610
11 ай бұрын
Can you please tell me how you do that? I thought eBay took that functionality away
@michd5507
11 ай бұрын
@@jbhatts610 I use desktop on the phone... it appears it's available only on desktop.
@ericenloe8967
11 ай бұрын
I think eBay should not let anyone leave bad feedback for a seller unless they have contacted them first about the problem to give the seller a chance to fix it first. Most buyers have no idea how the feedback system works and think they are leaving feedback to eBay only and not for everyone to see.
@Ruxin34
11 ай бұрын
I feel attacked 10:00
@FrugalRad
11 ай бұрын
haha, yep, I'm that newby with not even 100 sales on my eBay store yet. Got my first negative feedback from someone who had their box and item damaged in transit. Despite getting them a full refund and requesting for their negative feedback to be changed they've been completely unwilling to work with me. It is a bummer when that happens, but I don't think there's anything else I can do at this point other than try and avoid the issue recurring and move on.
@FauciGroyper
11 ай бұрын
Leave a business reply to the feedback explaining your side, "So sorry about the poor experience, since you purchased on diff accounts...blah blah" reasonable people viewing this will see it and understand.
@pokebb
11 ай бұрын
See folks, why deal with this yourself when you can make Z deal with it for you?
@xXxUrbanNinjaxXx
11 ай бұрын
Same thing happened to me. Ironically someone else did the same thing to them.
@nevergonnaletmewdown
11 ай бұрын
Are you absolutely sure buyers are allowed to leave multiple negative feedback for the same order? I had a buyer back in 2021 claim (wrongly) that some packs were fake. They left I think 5 negative feedback, one for each pack and when I called Ebay, they removed 4 and told me that buyers weren't allowed to leave multiples for one order.
@derekelliott6098
11 ай бұрын
When leaving FB for multiple items per the same buyer, with positive, the FB count will only go up by 1, even if 10 positive were left. If negative, each FB counts as 1, so -1 per negative FB left.
@AnthonyGiallourakis
11 ай бұрын
To borrow a phrase.... "Nobody cares." 😊
@zsflips3805
11 ай бұрын
True.
@ketchemallcards
11 ай бұрын
The worst part about it, is it stays on there for a year. I just got rid of all mine, and some jack rabbit had to give me one more because the ebay tracked envelope didn't make, and they had to get refunded. Pure pain
@jmavierpayne9726
11 ай бұрын
The first thing I always tell myself is: do I do a good job? if the answer is yes then I let it roll off my back The second thing I know from experience is that: poor economic situations create higher-than-usual negative feedback across-the-board Lastly I guess I'll add that I agree that the first thing I do is check for poor performance but technically I already know at that point whether I would possibly buy from this person or else I wouldn't be checking in the first place
@DS-qi2ii
11 ай бұрын
The negative feedback is extortion for refund. They intended on scamming from the beginning. Can't combine shipments placed from 2 different accounts. Would have been an easy refund from the automated system, if you played. Should have cancelled and blocked immediately. Greed blurs the obvious. You lost for being greedy.
@hobowithagun24
11 ай бұрын
I’ve gotten one like this removed! Just tell the agent you resolved the buyers issue and it will get removed
@maxinef6654
11 ай бұрын
Make sure you respond back to each one of their negative feedback.
@lindanavenue3042
11 ай бұрын
Could you have done the label on pirateship and inserted the tracking number?
@eunit599
11 ай бұрын
Salty boy. I buy a lot on ebay. Feedback does not matter at all, to me.
@brandeezyc
11 ай бұрын
I go to negative feedback to see how you are when something goes wrong. Most transactions go smoothly, therefore you will have a lot of positive feedback. But what happens when something goes wrong? Well when I look at your negative I can see that there will most likely be an issue with communication and Ebay will have to step in. Don't be disingenuous
@zsflips3805
11 ай бұрын
Once again, you prove the point. 20 negative and 10000+ positive, so must mean communication is bad since .2% say bad communication. It’s ok, that’s the way the human mind works
@BrewCityTCG
11 ай бұрын
Disliking this just to keep you in line.
@zsflips3805
11 ай бұрын
Thank you
@cptcaveman2336
11 ай бұрын
Thanks for this. I'm pretty new to the ebay game and just started shipping ese. Had some stuff marked unpaid postage, pretty concerned about some more. Haven't had any negative feedback yet but that monkey is on my back for sure
@pc31754
11 ай бұрын
Sounds like a pretty great investment, spending maybe $100 on items to leave negative reviews on a competing seller. No idea the politics of all that or whatever, but this whole story is ridiculous and I'd assume it happens more often than one may think
@jaredp653
11 ай бұрын
Occasionally punished
@wrestlingfigs3093
11 ай бұрын
Lol😂 that’s nuts.. I have 2 negatives one is my fault.. for sending wrong game.. the other is a scam saying I used some QR code for a security camera 😮 eBay doesn’t do crap 💩
@webrik33
11 ай бұрын
Do you not have combined shipping discounts set-up? Or flat shipping discounts? I understand the two different user id issues and would have pushed ebay for business on facebook hard about that.
@KetchumAllCollectibles
11 ай бұрын
5k views in a day too lol 🚀
@jasoncoomer1226
11 ай бұрын
Or the person had a vendetta against you already and used the feedback as a tool of punishment. *If all the items are cheap items I would feel suspect with it coming from one person using several accounts.*
@cryptopooper509
11 ай бұрын
Ebay maybe don't realize that negative feedback cost them $$ , enough negatives on Ebay will ruin their reputation as a good place to shop , So they lose $$ , who cares they are WOKE ,
@valthrudnir
11 ай бұрын
When considering a financial transaction, I often review negative and neutral feedback to understand how a seller handles any issues that arise. While I haven't examined your listings in detail, a recurring theme appears to be a perceived lack of communication. Based on the feedback, I'd recommend revising your combined shipping policies, as it seems to be a prevalent concern. If you find it challenging to keep up with correspondence, it might be worthwhile to consider hiring someone to manage communications. Otherwise, the trend of "negative feedback" might continue.
@Lowtheo
11 ай бұрын
should be removed. when writing something in capslock it looses value instantly
@paulc180
11 ай бұрын
Just looked at your eBay and 20 negs mostly saying you dont respond to questions, so why don't you.
@zsflips3805
11 ай бұрын
20 negs, 10,000 positive, you’re proving my point with this comment
@bonafidehustler-entreprene8781
11 ай бұрын
Probably because he’s a volume seller. If he was answering questions all day, he wouldn’t be able to get any listings up or item shipped. As a volume seller the people who ask questions are usually trouble and end up leaving bad reviews or opening returns
@darkmage123345
11 ай бұрын
598
@jasone42683
11 ай бұрын
Keep phoning them. Be kind, and make yoir case again and again. Different reps will act differtly. Stay dilligent. You have like a 95% chance of winning this, unfortunately its just gonna waste some time.
@Alma-B
11 ай бұрын
good thing negs havent affected your metrics for years and buyers dgaf about negs anymore they just want cheap deals 🤣🤣
@yehankili
11 ай бұрын
Gotta love feedback systems that only punish you for having to deal with a-holes who can't read and be reasonable. Love groveling to pricks who leave unjustified negatives just to get it removed lol. haven't had it yet where 1 person left multiples, but that should just not be allowed ever lol. Haven't had any issues lately, but every 1 in 250~ sales you usually get 1
@theganglandlegacy
11 ай бұрын
No excuses....can't blame your shortcomings on eBay, you are in full control of your destiny on the platform....sounds like complaining to me. Just list 100 gold bars for $5 each to get you feedback leveled out again....get to work!!
@Mr.Green.Shoes.999
11 ай бұрын
Or buy 100 items from China from different sellers for 1-5 cents free shipping and get 100 positive feedback. SHHHHHH. Don't tell anyone 😧😧 Just think outside of the box there is a simple solution for most things if you have access to the internet. That somehow is the best kept secret in the country???
@MeshTheSnake
11 ай бұрын
If I see "A+ seller" on the positive feedback I'm definitely checking the negative feedback lol
@CardThrone
11 ай бұрын
I just got my first negative feedback of the year on ebay. I had tracking that showed delivered, from more than 1 month before he reached out, and buyer starts saying I never shipped. Tried to get ebay to remove it and they wouldn't 😵
@CardThrone
11 ай бұрын
Update: replied to the "How did we do" email, giving the customer service a 1 star rating and explaining the situation again, and this time it got removed 😑
@ajk1836
11 ай бұрын
How dare you not combine my shipping stuff instantly, you need to stop with that family that’s the problem lol jk
@cryptopooper509
11 ай бұрын
Ebay is gone Woke !!
@silverwolf6866
11 ай бұрын
I would be more concerned at your other negative feedback. Which you responded to. That would make me avoid buying anything with you. You stated; "We sent tracking. If it was lost in the mail, then buyer needs to open a return to get a full refund." If the tracking does not show it was delivered it is the SELLERS responsibility to fix this. The carrier is hired by you to perform a service, it has nothing to do with the buyer. The transaction is not complete by a seller until the item is delivered to the selected location. As a seller you should know this by now.
@zsflips3805
11 ай бұрын
I can’t see my response on mobile to who you are talking about but if it’s lost it is refunded 100% of the time, so buyer was covered thanks
@zachnels5512
11 ай бұрын
I've had the same thing happened and after I called and spoke to a supervisor at eBay they fixed everything for me and block the idiot who was using two different names to review bomb me!
@zachnels5512
11 ай бұрын
Please post the buyers names so we can block those sorry sacks from buying anything from me ever on eBay!
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