As a new homeowner in my forever home I was excited to finally get my own master closet.
The design session was quite useful and everyone at the company was very friendly and responsive. However, the installation was lacking and the closet itself was simply nowhere near worth the money. It didn't look good and it didn't function well. I ended up making the decision to uninstall it and donate it back to the company, and because I'm in my forever home it wasn't a particularly difficult decision either.
The initial installation was sloppy. Walls out of plumb, slanted and unevenly spaced drawers, drawers not closing properly, chips in the melamine, random gunk left behind, wobbly boards, huge gaps between the closet and the floor, etc. It looked and functioned worse than IKEA furniture.
Some follow-up work improved upon some of these issues, but if you have any eye for detail it was still obviously worse than IKEA furniture. Still large inconsistencies in the space between drawers, drawers still not lining up, huge gaps between the closet and the floors/walls that made the closet not even look like a built-in.
The company offered to install baseboards and backing to work around some of the visual problems caused by the gaps between the closet and the floors/walls. And I think with enough coaching they might've even been able to get close to IKEA furniture quality as far as spacing and lining up the drawers goes.
However, the most egregious problem and what led me to deciding to uninstall the closet was the drawers.
In addition to being installed sloppily, the drawers themselves were very poor quality. Extremely rough and unfinished-looking staple holes on the sides. Rough screw holes in the drawers chipping melamine. Messy looking side-mounted sliders rather than clean undermounted sliders. Sliders were not "soft close"--could not close softly and easily with a flick of the wrist like good IKEA drawers. Drawers would frequently get stuck towards the end of closing, but I was told this was normal and would improve over time(??). Drawers made a large booming noise in the middle of the opening motion--not acceptable at all for a bedroom environment.
The drawers were the most expensive part of the closet while simultaneously being the cheapest looking and worst performing.
I lost a lot of money on this purchase and it's by far the worst decision I've made as a new homeowner, but that doesn't necessarily mean you'll have a bad experience. I think the perfect customer for Closets by Design is someone in a newer home with level floors who has a lot of money but doesn't have an eye for detail or quality and is willing to wait a long time for their closet and can't be bothered to build IKEA furniture. If you're at all concerned about money you'd want to go with IKEA (much cheaper, performs better, convenient integrated lighting solutions, etc), and if you're wealthy and have good taste you'd want to go with an actual skilled carpenter instead of this precut stuff that gets shimmed into place with a less than DIY-level install. If you need lots of drawers absolutely avoid--you can do so so much better!
Негізгі бет A somewhat critical review of my new closet from Closets by Design - Cleveland
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