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Join the Amazon Connect specialist team for a virtual, business-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We’ll walk through leveraging Conversational AI with Amazon Connect, including value proposition, migration methodology, and show you how to get started creating natural, personalized customer experiences while removing complexity from IVR design.
In this one-hour workshop, you’ll learn how to:
• Deliver business value and improve the customer experience using Conversational AI
• Apply implementation and migration methodology for IVR and omnichannel Conversational AI
This is a business-focused session and is ideal for those looking to re-imagine your contact center’s self-service experience, delight customers, and deliver savings.
Featured Speakers
• Marcelo Silva, Product Manager - Amazon Lex
• Jim Kraeutler, Product Manager - Amazon Connect IVR
Негізгі бет Amazon Connect IVR and Conversational AI (business-focused)
Пікірлер: 3