We need more people like you in this industry that we can trust, thank you for your efforts.
@TorqueKMA
Жыл бұрын
Sad that I have to cycle through tech tubers like used socks. Once higher level monetization comes into play, it's time to move on.
@MrN-StoryHub
Жыл бұрын
The OP makes a good point. We do need more people who have the engineering know-how, and can callout the BS when it’s warranted.
@Mormielo
Жыл бұрын
And cats! Don't forget about the cat.
@Gr1mPenguin
Жыл бұрын
@@MrN-StoryHub Chumean, all we need is AMDUnboxed
@SrSamuerto
Жыл бұрын
Yeah, I really used to like Gamer Nexus a lot, because they used to talk about performance and just that, but now it's 70% sarcasm, 15% sponsors and maybe 15% of actual content.
@bendydave
Жыл бұрын
Top fella, no click bait and very professional breakdown of the card with no over the top ranting and raving like other channels on youtube. Keep up the excellent work
@DrRodion
Жыл бұрын
I think clickbait has got to be scummiest human invention since internet advertising
@mirzaaljic
Жыл бұрын
"very professional breakdown of the card" made me laugh. Nice pun
@capifeed712
Жыл бұрын
"very professional breakdown of the card with no over the top ranting and raving like other channels on youtube" 👍👍👍👍👍
@MonstaBeats
Жыл бұрын
totally agree, the others are just influence-rs
@bassyey
Жыл бұрын
And a cat.
@heslo8767
Жыл бұрын
Great video and you're 100% right. If they know what batch is the issue they should be contacting the relevant parties to let consumers know. My wife knows nothing about PC hardware and when I was explaining the situation even she said "well why aren't they contacting customers directly instead of waiting for them to reach out to AMD" I think it's because it's not contained to just one batch and they're not quite sure how big or small an issue it is in terms of units affected
@der8auer-en
Жыл бұрын
Thanks :)
@2810Mad
Жыл бұрын
Exactly, if they knew which cards are affected they would go the route of contacting the people that bought them. Just how car manufacturers do it. If your car has a defect, you get a letter from the manufacturer directly or the authorities telling you to bring the car to the shop.
@woopsserg
Жыл бұрын
I doubt they are 100% certain about exactly which batches were affected and to what extent, especially this early. Issuing a recall while still investigating a non safety issue is not a smart move either. Not to say you cannot issue a recall by just saying it. A lot of preparation is needed.
@flimermithrandir
Жыл бұрын
Its more cost effective to do it that Way. Not the nice Way but for them its better. At least they think. I am with you and it should be recalled. But yeah…
@heslo8767
Жыл бұрын
@@flimermithrandir Of course it's better for AMD. But the average consumer has no idea about GPU-Z or how to identify this is even an issue for them. They'll just think the card has poor performance when in reality it's just getting throttled really heavily
@iamdarkyoshi
Жыл бұрын
As a person who does component level electronics repair for a daily job... I can smell that blowup through the video. An autopsy would be interesting.
@Revan_7even
Жыл бұрын
As my instrumentation teacher would say, he let all the magic smoke out!
@pirojfmifhghek566
Жыл бұрын
As a person who does companion-level hair grooming for a daily habit... that kitty he has on the table is just so full of static electricity. Has anyone else noticed how that hair just keeps getting puffed up higher and higher throughout the video? That cat's capacitance could fry a threadripper. God dang.
@RanjakarPatel
Жыл бұрын
please my dear i want xplanation four you. this no xplosions. no possibility four smell and no xcelent graphics processing unit pcbee componentry making four this issue. mayb four you compilcation but every body my country understand four this. if u wanting four me make teach i ready four xplanation your ears. please dear i no u try your best four your branes. but i proud four u if you make improve. thank you my dear
@alsteooaai
Жыл бұрын
hello, do you think it is a problem of the single model, or of the whole new architecture? and then it will also extend for lower end models (if it's an architecture problem)
@sclpl90
2 ай бұрын
@@alsteooaai i have same problem at rx 6600 xt (110 C hotspot)
@charlesballiet7074
Жыл бұрын
amd is clearly downplaying it so as to avoid an expensive product wide recall
@pedro.alcatra
Жыл бұрын
The product is not tha expensive for them. The just use a high margin
@zwenkwiel816
Жыл бұрын
@@pedro.alcatra recalling and having to deal with all the defective products is expensive though. First they'd need to contact everyone affected, refund or replace all of them and then deal with all the defective cards somehow... Like they'd probably be better of never launching the thing in the first place...
@stevenwest1494
Жыл бұрын
That's because they've done an Apple, and dictated what we want from them instead of listening to us. I mean the claims of efficiency over the competition for both their CPU's and GPU's are all bogus and inflated by 10%. AMD stock will slump hardcore from this generations failures
@saputrasaputra3347
Жыл бұрын
recalling is worse than unlaunching
@SourBogBubble
Жыл бұрын
Why would you product wide when serial numbers lead to batches, especially if using more than one subcontractor on the chamber? Which is a guess.
@willie9899
Жыл бұрын
Nice to see a well-grounded KZitemr following up on this. It's not about lashing out at AMD, nor should we take their word on it. DerBauer is perfectly stanced on this with some very good points. Thank you
@zybch
Жыл бұрын
But the assertion was made that AMD wasn't contacting the distributors. Something that he has no idea if they are or aren't. Thats pretty irresponsible 'reporting' IMO.
@gustavo_vanni
Жыл бұрын
I agree with you 100%, Roman. If AMD wants to take market share from team green, they have to do better in all fronts, including customer support. The problem is, I guess, that an RMA in a highly anticipated product would hit their stock price harder than simply ask their customer to check and contact them if anything is wrong. Always remember this, guys, big companies prioritizes their stock holders first and foremost, customers come last, if that... despite been the ones who made them a great company to start with. Hi from Brasil! EDIT: 9:23 - whoa!! I can smell it burning from here!
@ChrisM541
Жыл бұрын
"The problem is, I guess, that an RMA in a highly anticipated product would hit their stock price harder than simply ask their customer to check and contact them if anything is wrong." --> THIS!!! Note, however, that EVERY company would do (and many have done in the past) the same thing. It would be good if AMD put out a general notification instructing users on how to check if they have one of these defective products - that would be VERY simple to do !! They could even get the customer emails from every seller and email directly.
@bluej511
Жыл бұрын
ive had 2 5800x go back for RMA, they paid for everything, i told em to send me back an x3d instead and they agreed. They paid for shipping back and shipping to them. Zero complaints here.
@gustavo_vanni
Жыл бұрын
@@ChrisM541 Yes, they have ways to contact everyone who bought their cards instead of issuing a public RMA. I don't know why they chose to passively wait for their customer to contact them, it doesn't make sense to be honest.
@ChrisM541
Жыл бұрын
@@gustavo_vanni It does make sense from a business (share price) perspective, unfortunately, but only if they are certain that this issue doesn't affect the majority of cards already sold in that 1st drop released, or that 'not too many' affected cards were produced/sold. It's all risk management.
@Worms_Pro
Жыл бұрын
@@bluej511 Free upgrade?
@-opus
Жыл бұрын
13:20 Agreed, if AMD are able to track these cards, the right thing to do is to recall the bad ones. Sold from their own site so... no excuses.
@stephanc7192
Жыл бұрын
Lots of respect for your approach!
@ko7305
Жыл бұрын
kina virus released to fk up the elections...millions dead, billion+ with heart issues...evil know no bounds...Godless people will always create hell !!!
@squidikka
Жыл бұрын
They're downplaying the issue (which is huge) as much as possible, RMT any affected units, and quietly phase out the issue. They'll likely do anything to avoid a mass recall.
@Resist_JWO_1984
Жыл бұрын
I think so, too. Companies always lies.
@ktpt3732
Жыл бұрын
When car have recall they only replaced said piece not the whole car. Likewise GPU.
@Arokhantos
Жыл бұрын
I honestly hope this explodes in their face like a bomb if they contineu to ignore it and not do right, they clearly messed something up badly something much worse then just the cooler, and everyone thinking its just the cooler lets them shove it under a rug, this issue should still be investigated cooler problem is only part of the problem, remember wrongly soldered caps that caused a lot of heat if soldered wrong and even exploded on Intel boards from Asus, something like this could be happening again as well i bet all that heat can overwhelm vaporchamber as well and cause some weird issues. Anyway just speculating.
@Tconl
Жыл бұрын
@@Resist_JWO_1984 Well they don't lie so much as they skew the words in a favorable or least negative way possible. It's called media training. He's prob obligated to say it the way he does.
@UncleKennysPlace
Жыл бұрын
@@ktpt3732 Probably quicker to replace the entire card, then fix and sell the returns at a discount.
@rslanna
Жыл бұрын
The solution to this kind of problem is simple: don't buy anything in the first week of release. companies are getting lazy, launch a new product and let the first customers test it for problems.
@hansmaulwurf8027
Жыл бұрын
And buy second hand on the scalper marked. Not very easy to choose.
@xthelord1668
Жыл бұрын
@@hansmaulwurf8027 actually very easy wait it out and don't buy from a scalper because scalpers are ones who got the earliest batches and with that will suffer from issues the most
@davidepannone6021
Жыл бұрын
Don't be an early adopter. Ez fix it for 90% of technology.
@thegreatotaku118
Жыл бұрын
@@davidepannone6021agreed, let tech tuber/whale do the testing and we can get the best product later.
@davidepannone6021
Жыл бұрын
@@thegreatotaku118 👍 100%
@DrivenKeys
Жыл бұрын
I agree with everything here. AMD seems to be scrambling to find out exactly what went wrong, while trying their best to appear they already know. I suspect that, after enough customers report the fault, AMD may be able to narrow down the affected units and reach out to everyone they can find. In the interim, AMD should send an email to every customer describing how to identify the problem. I'm sure some users aren't following the news as closely as your viewers.
@saibamoe
Жыл бұрын
Neah If they do this if any company does this and proactively investigates a product issue in such a manner, it would leave them extremely vulnerable to getting sued easily and lose more easily. They might even get forced by certain regulators to issue mass recalls etc. No company wants that the negative press, the loss of money to do the recalls etc
@mattgreenfield8038
Жыл бұрын
According to Scott Jerkelman.... I wouldn't believe a word that guy says. Remember, he was the guy that made fun of Nvidia 12vhpwr adapter. Turns out that the adapter had no issues at all other than users not plugging it in all the way. On the other hand, this vapor chamber issue is way more common and way more costly for AMD. What a nightmare. They don't even have cards to swap for customers that have been affected. What a scumbag move by AMD. That's called Karma, Scott. Cheers
@rustler08
Жыл бұрын
@@mattgreenfield8038 I think you're lacking a fundamental understanding of what occurred there: competing companies will poke at each other because as Wendy's Twitter going viral demonstrated, people enjoy some drama and sass. That move was one designed specifically for advertising and monetary gain. Further, there were absolutely issues with some of the cheaper adapters being made of inferior quality components, and the saga highlighted that before people bought cheapo ones trying to save a dollar. The wattage ratings on some of those wires weren't even sufficient for the current passing through them. I do recommend using a bit of critical analysis before name-calling, as that typically only highlights an issue with you when the folly in your argument is demonstrated. Cheers.
@aigarius
Жыл бұрын
AMD does not have email of every customer. What they do have and could do is update the AMD graphics driver to be able to detect this failure (and possibly others in the future) and notify the user about the problem and the solution.
@mattgreenfield8038
Жыл бұрын
@rustler08 you DO know that every Nvidia graphics card comes with an adapter, right? It's already been proven that it was an accidental user error. Either they didn't plug it in all the way or accidentally pulled it out while cable routing. I had the CableMod 12vhpwr cable before I bought my 4090 day 1 anyway. I didn't want wrestle with 4 8 pins coming into my case. 1 CableMod looks much cleaner. Gigabyte Gaming OC 1699$ US MSRP. This beast runs cool as a cucumber. Crushes every card that AMD is capable of making. No faulty vapor chamber. It came with an adapter. No user actually bought their own 12vhpwr adapter. I did see those cheap knockoff ones for sale. But every single card from Nvidia, or an AIB, comes with the same card. The warning was heard loud and clear. Make sure you plug it it all the way and you won't have a problem. And since then, the same adapters are being used and like magic, no more issues.... but this vapor chamber disaster...OMG. Cheers to Scott Jerkelman and the heaviest dose of Karma anyone has ever gotten. "Stay safe this holiday season". Hahahaha Cheers to you Scott
@LatvianVideo
Жыл бұрын
Damn, you got the 79000XTX
@thepatriot6966
Жыл бұрын
xD
@der8auer-en
Жыл бұрын
2053, vapor Chamber still not working. 🤣 Thanks and fixed
@shiboe
Жыл бұрын
As someone with a reference XTX experiencing the issue, thank you for finding and publishing this issue so quickly. It was a bad experience overall, and I have no doubt you’re videos are a big part of why I’m getting a refund right now, rather than stuck in RMA hell. Cheers ❤
@mattgreenfield8038
Жыл бұрын
Yea, I would definitely take the refund. Get a few extra bucks and just buy a 4090. No strings attached. No excuses. No compromises. Just the best of all time. AMD may not even match it with their next generation RDNA4. That's how good the 4090 is. It wins every benchmark. At every resolution. And what is it 600$ more? Well worth the extra change.
@mattgreenfield8038
Жыл бұрын
@PlaylistArchive I bought a 4090 because we have never had a graphics card lead by this much performance, over even its own 4080. 4080 and 7900XTX are a dead tie. Hardware Unboxed did a 50 game benchmark between 7900XTX and 4080. They have always been AMD biased. They still show 4080 winning 1440p by 1%. 7900XTX wins 4k by 1%. 4090 is 25 to 30% faster than both of those 2. The 7900XTX is barely 30% faster than a 6950XT. What a weak generation from AMD. Nvidia has never been this far ahead. Facts. Facts. Facts. Other than AMD being cheap, what's good about it? If your gonna spend over 1000$US just get a 4090. The King of Kings. The man among boys. The undisputed champion. The 4090.... best best best 👌 👍
@leod9968
Жыл бұрын
@@mattgreenfield8038 Your suggestion makes no sense. A defective piece of hardware is not only an AMD issue, you can buy an NVIDIA 4090 and still have issues. Also, in order to get a 4090, you'll almost have to double the investment, which is most of the time out of the question, especially taking into account that the 4090 was released previously and, if Shiboe didn't buy it in the first place, he probably won't be able to spend more money now that it was scalped and there are barely NVIDIA cards in stock at MSRP. The best way to deal with this issue is to get a refund and then buy an AIB partner 7900 XTX. The extra money won't be that much and performance will probably be better than the reference AMD model.
@leod9968
Жыл бұрын
@@mattgreenfield8038 Do you realize that you're comparing a 4090, which cost no less than $1850 (the cheapest ones that are listed, though not always in stock), with a $1000 card? That is 85% more money, not just an extra buck. Of course the 4090 will perform better (even if it's 30% better, it's a bad deal). The 4080 is also more expensive. The cheapest ones are currently listed at $1250, which is 25% more money and yet it performs worse in 4K than a 7900 XTX overall. The extra amount of memory will also make the AMD card age much, much better in the next few years, which adds to its value in the mid-to-long term.
@mattgreenfield8038
Жыл бұрын
@Leo D I would definitely pick 4080 over the 7900XTX. Nvidia has better drivers, better software, less crashing, fewer black screens, and fewer headaches. And who cares about how much more Vram. 16gb is at least good enough for 2 more generations. Why would you even keep a card longer than 2 generations? I don't think you understand how much better the 4090 really is. We're talking nearly 30% better in 4k native. The 4090 is 70 to over 100% faster in 4k native with RT than 7900XTX. Look at Portal RTX. Assuming the 4080 is a tie with the 7900XTX across the board. The 4090 is basically a full generation ahead of both of those cards. We have never seen a card so dominant before. It's not just 30% faster than a 7900XTX. That 30% is GIGANTIC. We're talking about 30% faster than the 2nd best graphics cards ever made. The performance gap has never been this wide. Look at the charts. It's funny how far ahead the 4090 is. It looks like it's from the fkn future, bro. Yea, that's worth the extra money. Nvidia is selling over 160,000 4090s per month. Seems like everyone agrees with me. I don't blame Nvidia. They made the best graphics card of all time. I blame AMD for not being able to compete. Nvidia deserves to be able to have its cake and eat it, too. AMD is just lagging years behind now. It's sad, really. I want AMD to surprise us all and make a 5090 competitor, but it looks horrible for them right now. Jees. I'm gonna have to spend 2000$US or more for a 5090 at msrp. Unless AMD can just show some competence.
@TechArc_
Жыл бұрын
And AMD had the audacity to make fun of Nvidia for their power connector.
@STVGozando
Жыл бұрын
And rightfully so, now they both are looking like a clown, so no fan can feel superior. a balanced situation.
@eth_saver
Жыл бұрын
Yeah I find it very weird that they say its "small amount" of cards, yet the broken cards show everywhere over the world. Its not like there is one shipment to germany/usa that was screwed.
@-opus
Жыл бұрын
karma there, the gpu market is currently a circus though
@zwenkwiel816
Жыл бұрын
@@STVGozando not really. The power connector affected like 0.05% of all customers or something and it failing relied a lot on user error. (It's a stupid delicate design but most users plugged it in just fine) This AMD thing is just defective cards straight from the factory and seems to affect a lot more people (the power connector thing was really hard to reproduce in realistic conditions yet here youtubers already have multiple defective AMD gpu's bought from users out in the wild....
@zwenkwiel816
Жыл бұрын
@@indiesigi7807 yeah NVIDIA RULES, AMD DROOLS! XD (I really don't care I just like messing with the fanboys, Nvidia is better though:p)
@alessandromartorelli3929
Жыл бұрын
Simply one of the best, trusty and objective, hardware reviewers of KZitem. Keep up with the good work!
@nimbulan2020
Жыл бұрын
Thank you for calling AMD out on this. From the first statement they made, I can't believe people have been giving them a pass for placing the entire responsibility of determining which cards are affected on their customers. They NEED to tell people a range of affected serial numbers. Honestly the whole situation feels like they're just trying to minimize the number of cards that get returned and it leaves a bad taste in my mouth.
@morgan40654
Жыл бұрын
I have a speculative reason for not recalling the affected serial numbers, right now most main stream media isn't talking about the issue, the issue has mostly been covered by Igor, you, GN, and JayzTwoCents. That's not a super large part of the market, so likely AMD doesn't want the issue to extend into mainstream media and take the PR hit which isn't unreasonable as it's not a safety issue yet. Customers will either not care about the temperatures and performance or will contact AMD about the issue and get offered the RMA. As long as people are getting the RMA and not being told it's normal by support it's an acceptable (not great though) way of handling it.
@FuburLuck
Жыл бұрын
My speculation is that the subcontractor making the vapor chamber was doing it just like the heat pipe manufacturing in the Gamers Nexus factory tour of coolermaster, whom I'm guessing also made the vapor chamber in question. They were loading bins of heatpipes into multiple machines filling them with water. Look at the filling step in the video, you can see an identical machine doing the same process farther down the wall than the one he is focusing on. If one machine was miscalibrated, and they had, say 3 machines doing the job, then 33% of the vapor chambers from that production run will be bad. (25% for 4 machines, ertc.) They just might not be able to determine which individual chambers are part of that 33%.
@morgan40654
Жыл бұрын
@@FuburLuck I saw your comment on a different thread, I think this is most likely the case. Though it's likely the cards would come in a certain order if the machines are running at a constant rate the affected cards would be produced in a certain order. Considering filling the vapor chamber is near the end it's likely the part would be numbered with what production line it came from before there's a chance for them to get scrambled. It's likely the serial number would indicate which production line the vapor chamber came from or at least the cooler. So assuming it's a single digit that will between 1 and 4 for each production line and the busted machine is on production line 3 they could go to the corresponding digit of the serial number and recall all the ones with a 3 in that digit.
@FuburLuck
Жыл бұрын
@@morgan40654 Are you sure they HAVE serial numbers? I've never seen one on any vapor chamber or heatpipe (from other GPUs I've seen in personal teardowns).
@morgan40654
Жыл бұрын
@@FuburLuck Doesn't necessarily have to be on the vapor chamber itself, it would likely be included on the main cards serial number or the coolers serial number. They're quite long and they're able to fit a lot of information into them.
@Serachja
Жыл бұрын
thanks for your effort in finding the issue and now in responding to AMD and AMD customers. Hope this issue gets resolved sooner rather than later.
@piemngz
Жыл бұрын
My sapphire 7900xtx had the same problem, luckily with all the attention you guys brought I was able to test it and send it back for a refund. Cheers.
@deancameronkaiser
Жыл бұрын
Bro I would've done the same and taken my money somewhere else.
@DurzoBlunts
Жыл бұрын
Shame that even the likes of sapphire are being hit with this flaw. Proves it's not a cooling solution problem, no?
@piemngz
Жыл бұрын
@Josh Boucher the sapphire card I had was the same as amd reference card, only the reference cooling is affected I belive, I will buy another 7900xtx once the refund comes through, just not withthe reference cooling, many partners have the reference cooling on their cards, the cards basically look the same so its easy to spot them.
@SLAY3R8888
Жыл бұрын
@@piemngz I have a couple questions if you don't mind. Where did you buy the card and where did you return it for RMA? Also, were you hitting 110c on stock settings, or with +15%PL? I ask because I got a Sapphire Reference XTX on Newegg a couple days ago and I'm trying to decide what to do. My card doesn't always / usually hit 110c on stock settings, but if I do any power limit increase the junction temp eventually hits 110 and stays there. I just don't know if I'm actually eligible for RMA and if I should contact Newegg or Sapphire. I like the card and the temps are manageable with an undervolt and not going over +5% PL. But I'm definitely losing some performance and clock speeds due to the junction temps being too high.
@piemngz
Жыл бұрын
@@SLAY3R8888 Hi mate, I'm form UK, bought the card from Scan computers, I was still in the 14 days cool off period (you can return anything in those 14 days without giving a reason, I did however contact Scan , they knew about the issues with reference cooling, and would probably RMA it even after that 14 day time, thy even offered to test another card they had, and if it would be good with thermals, they would swap it out for me ..... but I did not want to chance it) As for my cards behaviour, it would not hit 110 degrees in something like fur mark and some other tests, but then I have tried running a static test in Cyberpunk 2077, everything on ultra + RT ultra, then I left V standing on the street in front of the first apartment, after 10 minutes or so, the card hits 110 degrees junction(no oc and stock power limit), then It started throttling the power down to 320 W , the core clocks went down also to around 2200 , the longer I left it the bigger the throttling became, it wasn't as bad as some peoples core clock of 1600, but I'm not going to pay £1150 for an overheating card, I'm now waiting for my refund, and I will either go for a 7900XTX red devil or ..... 4080 because the prices on both are mostly even, but I will get more RT performance etc. I would not risk another reference cooled card, as AMD said the fault lies in the quality of the liquid used in the vapor chamber, this means the if the card is reaching 110 degrees (mine was showing 111 in some seconds) the liquid might degrade over time and it might get even worse (not 100% on this though, because we don't really know what was used in the heat pipes), on top of that, its winter here, so ambient temperature is still fairly low, Imagine if its 30+ degrees Celsius in the summer. From what I saw, the unaffected cards, and the AIB cards never reach 110 degrees, not to mention throttle, so I personally would not want to keep one. Hope this helps. Good luck
@vaittusak
Жыл бұрын
That interactive furry frame is awesome.
@der8auer-en
Жыл бұрын
😸
@KernelLeak
Жыл бұрын
"Furmark"
@reyo4129
Жыл бұрын
Great video!!! And a lot smoke and a lot information you bring up!!
@victorx4648
Жыл бұрын
Gamers Nexus spends months blowing up something. Roman does it on video from the first attempt. 🙂 It's like Steve GN: - We spent 2 months trying to burn this thing. No luck. No video content out of it on the main channel. Roman: - Hold my beer!
@CrimWorld9
Жыл бұрын
"HEADLINE! 'HOTSPOT VAPOR CHAMBER DRAMA NOW KILLS CARDS!' " - Exact quote from Derbauer
@3dge433
Жыл бұрын
I just hope Intel's 2nd gen GPUs give Nvidia and AMD a run for their money
@dropsey3007
Жыл бұрын
@n n could say the exact same thing about amd in general
@RobinEdvardsen
Жыл бұрын
Intel never meant to compete at the high end (yet). Maybe in the future but for now they are focused on budget cards.
@romxxii
Жыл бұрын
stop hoping for a megacorp to save you from the other megacorps. They're all megacorps.
@Yoshimatsu414
Жыл бұрын
🤣🤣🤣 Funny guy over here.
@Yoshimatsu414
Жыл бұрын
@@RobinEdvardsen No they definitely wanted to, they just didn't.
@puciohenzap891
Жыл бұрын
AMD is really shooting themselves not in the foot but in the head, this is not a batch problem but a design problem because 6900 reference did the same when you turned it around but now someone finally made enough of a stir for AMD to notice.
@9999titanium
Жыл бұрын
Yup. They've been saying 110c is normal since 5000 series
@Arokhantos
Жыл бұрын
Really guess i was lucky with mine then altho i only tested it for 1 month on reference cooler and i just ran the fan curve to 100% for a month before going watercooling, hotspot hit about 80c back then i believe 50c 60c i think on edge temp
@DarylDawkins
Жыл бұрын
I also dont think they knew about this beforehand. If they did and released it anyway and this happened there would be a head rolling ceremony.
@ABaumstumpf
Жыл бұрын
Yeah, but they SHOULD have known. Specially given that it affects cards that or mounted normally. Not much of a stretch to say that if they really didn't know anything then they also did not have any quality-control to make sure the cards actually can perform what they are specified to do.
@darkmann12
Жыл бұрын
There may well be a head rolling ceremony anyway - though tbh there is no such thing as bad publicity /shrug
@aditrex
Жыл бұрын
not amd fanboi but just sayng u have to be crazy out of ur mind to realise cards with defective coolers not a chance they knew it beforehand
@DarylDawkins
Жыл бұрын
@@ABaumstumpf I think we have to wait and see how widespread the issue really is to determine that. These guys have shareholders to answer to and if this is something that could have or should have been avoided and they end up recalling a ton of cards you will probably see people get shit canned over it.
@Wingnut353
Жыл бұрын
@@ABaumstumpf That is a difficult issue to QC cost effectively.... its literally cheaper for the customer for AMD to assume 99.99% of cards are AOK... and RMA the rest.
@IRQ1Conflict
Жыл бұрын
Your absolutely right. Every time I've had a recall on a vehicle the manufacturer would always contact us via email and snail mail to let us know so I could set up an appointment to have them fix the issue. Anything less than that shows a lack of care on their part. They really need to revamp their BS department aka marketing team.
@nerdstrangler4804
Жыл бұрын
To be fair, it is a car and you could die. Vehicle manufacturers don't aggressively contact their customers because they care about them. They are trying to absolve themselves of liability in any potential wrongful death lawsuits. If there is a known defect with the air conditioner or the stereo, or some aspect of the car's design that can't potentially kill you, they will probably never acknowledge it nor offer to repair it.
@Kojiro3210
Жыл бұрын
You guys say this but the reality is vehicles are tracked way more extensively than electronics. The only way an electronics vendor is going to know YOU bought their product, AMD from AMD's website included, is if you go and register your product. All kinds of PC part products have product registration from the vendor for that, and AMD has it for AMD Rewards. They aren't going to know you have whatever serial number until you do that. TL;DR AMD doesnt record what serial number went were. I'd love to know which PC vendor out there automatically does this.
@IRQ1Conflict
Жыл бұрын
Quite the opposite actually. One of the recalls was a faulty block heater. I received an email and a letter. Then the dealer called me to set up an appointment to have it replaced. GM.
@nerdstrangler4804
Жыл бұрын
@@IRQ1Conflict And what was the problem with the block heater? A potential short circuit was causing vehicles to catch on fire, right? So, like I said, a safety hazard.
@michaelthompson9798
Жыл бұрын
Der8auer smashing it again with another top video upload 💪🥰
@knockittogether-kit
Жыл бұрын
The problem we have here in Europe is that between the 7900 xt and xtx there is not 100 dollars difference. In fact it is actually 250 to 350 Euros difference. The price for the xtx on AMD today is 1.132,20 €. If you go on Ebay scalpers are already selling their cards. If you buy one and it is faulty you may not be covered by the warranty as it was sold by a private seller. Be careful people.
@karama300video
Жыл бұрын
It's really simple - don't buy from scalpers!
@DUKE_of_RAMBLE
Жыл бұрын
@@karama300video _[TL;DR - If no one buys from scalpers, they will cease to exist, and things return to normal!]_ Exactly! It really IS that simple, too! We're not talking life-or-death, mission critical hardware. It's a graphics card for your personal computer. At worst, yes, it impacts some, whose livelihood revolves around needing a capable GPU, but even then we encounter a good lesson to practice: if you're upgrading hardware and plan to sell what you've replaced, DON'T _IMMEDIATELY_ SELL IT! (keep it for at least a month) That way, if any issues come up, you'll easily be able to keep operating by using the old component(s). But I digress... What's even _better_ about not buying from scalpers, *_period,_* is the fact that _you no longer are validating their decisions to scalp!_ Again, it's *that* simple. They're taking advantage of you/us. This isn't a limited time only product, or something that's no longer in production, or a which has a multi-year waitlist to buy... so don't justify what they're doing. You take away their incentive ("easy money") and they'll stop doing it. That's just how it works, and is why this wasn't an issue in the PC industry prior to 2020. As for MSRP... Well, nVidia has suckled from Greed's Teet, and I'm not sure they'll allow this to return back to normal. It's one thing to simply _"stop buying from scalpers",_ but that's because it's a middle-man... We consumers become complete idiots when it's the manufacture's that price-gouge the fuck out of us, and all reason of logic goes out the window... _"I must own this no matter what, or I won't be cool/good/capable!"_ (aka "sheeple") - or - _"If they charge that much, it MUST be good!! Shutup and take my money!"_ (aka "fanboys") But, again, chances are we don't *need* the product, and can make do with what we have for a bit longer. _The exact same thing_ will happen as it does with scalpers, where a message gets delivered: consumers won't stand for unjustified prices. The problem will sort itself out. (this is called _"speaking with your wallet",_ since companies often don't give a shit about customer's opinions, but they *do* care deeply about money... take that away and they'll sing a new tune you like!) _[also, yes, AMD is playing the me-too game with pricing, which isn't acceptable behavior, but on the flip side... at least they're not at nV's 🦇💩🤪 pricing......... yet 😒]_
@sonicboy678
Жыл бұрын
Isn't that _with_ VAT? We have sales tax in the US, and while it varies by location, it nonetheless means actual prices are higher than the stated MSRPs. Where I am, the 7900 XTX would be about $1,087.67 for the reference design.
@Voyajer.
Жыл бұрын
@@sonicboy678 Everyone forgets the US doesn't put tax in the sales price.
@knockittogether-kit
Жыл бұрын
@@sonicboy678 Yes , that is with Vat ( MwSt) in Germany which is 19% at this present time.
@DiJAndy
Жыл бұрын
"testing" the card was extremly excite to watch! 9:22 Was the best part of entire video 😳 Good that it was captured by camera. Otherwise no one would belive it!
@DiJAndy
Жыл бұрын
After failure is it under RMA? Or just extremly expensive paper weight?
@der8auer-en
Жыл бұрын
Right now it's just a paper weight 😂
@DiJAndy
Жыл бұрын
@@der8auer-en I have MSI 970 Gaming X with fried VRAM. I dropped a screw when doing maintenance cleaning, which cause a short and some sparks came out. Someone told me it is repairable but costs of repair are way higher than buying used one and of course working fine. So currently is used as a trophy on book shelf in my gaming room. Looks cool between boxes of PC harware. Mostly Asus Strix stuff. Yours looks much cooler even if it's completly dead
@DiJAndy
Жыл бұрын
Sorry, 960 Gaming X. 970 Gaming x is working fine in my old PC for very old games before age of IPS panels
@blackjack6259
Жыл бұрын
As an electronics technician getting ready to perform a test like you did, as I was turning the system on I would have said “Smoke check”. Then after the result you got I would have said, “Smoke check good!” lol
@crabapple1974
Жыл бұрын
Really appreciate your professional approach. AMD should treat their customers professionally aswell and not rely on the cards failing for returning the faulty ones. That is as you say not very nice but also damages their brand so much more than a recall would do. If there was a recall customers understand that sometimes there are problems in production. If they cannot respect me as a customer when I buy a product for 1300 euros I will not buy from them again. A couple of years ago I got a notice from Apple that my IPhone was manufactured within a month where they had problems with the batteries failing excessively and I could just come to any Apple Store and replace it for free. Which I did. No big deal, I don’t think worse of Apple for that. But it seems both Nvidia and AMD have forgotten how to treat customers. I think a lot of us are on the brink of moving away from gaming due to all these scummy business tactics.
@Jack-cq9pv
Жыл бұрын
You know its bad when Apple treats their customers better than Nvidia/AMD.
@MrJethroB
Жыл бұрын
I completely abandoned AAA gaming a few years ago for these reasons + how scummy Ubi/Act/EA were behaving, the whole industry just feels like something best avoided. While I wasn't a generational upgrader I would buy fairly high end hardware. Now I just have a couple 5700XTs for VMs and a few indy games here and there, have saved thousands and don't miss any of it at all. When it stops being fun, stop playing.
@TechyBen
Жыл бұрын
They did replace my 5600x under warranty, but is was murder. It had a cold bug, that only (and always) crashed Chrome (on both Linux and Windows LOL!). So I could do anything except browse the internet on it. Sent it back to the store, they tested it hot running games and went "no fault no fix", so I had to send it all the way back to AMD and it took forever. They seemed to lose it (signed for arrived, but they never found the box lol), so just sent a replacement to me after their time limit on replies expired. Sad the store I got it from were too silly to do a cold boot/browser test. Cos every other chip in this PC worked (the replacement then my upgrade), so can't see it being user error my end (like bios or whatever).
@kendokaaa
Жыл бұрын
@@Gandalf721 As always, your statement highly depends on what you're looking for. You're not going to be playing a lot of demanding recent games even with settings turned down if you're looking to do 1440P high refresh rate or 4K. Sure some people don't care about resolution or refresh rate but many do
@MrJethroB
Жыл бұрын
@@Gandalf721 Was still a mid range card at the time compared to others, I do a lot of CAD/rendering hence VMs get their own card. But I guess I'm just silly... Point was I'm buying cards that will do for work with no consideration for extra gaming performance anymore.
@killer01ws6
Жыл бұрын
Roman, You, Steve and Jay along with a few others really do such a great job of holding companies no matter their size accountable, fairly that helps all of us consumers in the end. Great work.
@CESAR_H_ARIAS
Жыл бұрын
That interview... He was trying to do "damage control". The funny thing is that he was the one mocking the competition for the first drama
@DarkoP9.13
Жыл бұрын
Karma comes faster and faster in the end days
@d4rtarius
Жыл бұрын
I totally agree with you, AMD should call customers that are affected and recall the products. They should also contact manufacturers selling reference designs and do that same thing. I owned a Sapphire reference model which I changed for another one hoping I would get a good one and still the same thing happened. So I'll return the card and just wait for a NON-REFERENCE model, IF I CAN FIND ONE.
@signant
Жыл бұрын
I think the assumption that the supply chain being joined up enough that the AIB partners know the serial number of the vapour chamber and which card it was installed in is very optimistic. And also depending on the manufacturing process and the way "batches" work, if a single filling machine was defective but the batch has multiple machines in parallel then it could be multiple batches but only maybe 20% of them in a batch, therefore to recall by SN would be more costly and harmful that recall by defective performance
@JJFX-
Жыл бұрын
Well said, those were my exact thoughts at the time as well. IMO, there's 2 options available to them: 1- Recall the batches if it's that simple. 2- Release a simple tool to customers that runs a test then outputs a result confirming who's affected. The user should get easy instructions on how to proceed and/or an option to simply send a result back to AMD as proof, if needed. No affected user should be without a working card while they wait for a new one. They should be placed in a queue then shipped a replacement with a return label to ship the old card within 60 days or be charged a fair price. Yes a minority of people will try to abuse this system. That's why you sign contracts with manufacturer to ensure they stand behind a significant QC failure. Forcing users to jump through anymore hoops than this is just sweeping it under the rug and will make even more people reluctant to go Radeon at a time they should be winning back market share.
@1stGruhn
Жыл бұрын
I must say, just because you've identified the issue doesn't mean you know which batches were impacted. Perhaps the issue was a faulty water metering system during manufacturing that impacted cards randomly. Maybe they are hoping it is just a few dozen cards or maybe a few hundred. I suspect it is likely they don't know which serials are thus impacted. Still not good... I wonder if it is possible to have people start posting their serials to see if there are any similarities to the lines.
@der8auer-en
Жыл бұрын
In that case they should not say "one batch" 😁
@1stGruhn
Жыл бұрын
@@der8auer-en to be fair, a small batch doesn't entail one batch... but it can certainly be taken that way. I found your comment on the PCWorld video and if it is correct that there are already 100s in Germany alone, that really doesn't bode well: I wouldn't' call that a small batch... unless it is isolated to Germany (which certainly doesn't seem to be the case).
@FrankLeeMadeere
Жыл бұрын
@@der8auer-en If there are 10 benches in the factory that fill the water chamber and only 1 was defective, they might not be able to tie the exact serials to the faulty bench even though they know which batch and serials MAY be impacted. Of course, if this is the case they should just tell us!
@Incognito-gh5qi
Жыл бұрын
Man I just love how Der8aur give constructive criticism and does it while maintaining being friendly and respectful and keeping composure. Lots of respect for this, even me being the AMD fanboy I am, love this example of calling out inaccuracies but being respectful the whole time. Super cool and super hard to do. Cheers!
@justsomeperson5110
Жыл бұрын
I wish that I could give this video two thumbs up. Technical expertise AND ethics!
@Frej84
Жыл бұрын
Lots of products are sold without any serial number attached to the invoice. It's a common problem - I recently purchased an LG C2 + receiver. None of the them had any serial number on the invoice. It might be the same case here.
@Rmx2011
Жыл бұрын
Once again thank you for making these informative videos. I don't even own a 7000 series card but I still find this stuff very interesting.
@ut2k4wikichici
Жыл бұрын
I sold my 6900xt last year to buy one wish i didnt ill wait til q4 next year for a 8900xtxh
@deancameronkaiser
Жыл бұрын
Der8auer love your videos, very honest, informative and straight to the point. Thank you for opening my eyes to this issue as no other Tech KZitemrs I follow have even bothered to do so at all. I've watched all your videos covering the issues with the AMD cards and I'll be waiting for more.
@FlorinArjocu
Жыл бұрын
Love the stuff you do here, not many out there can.
@justinbouchard
Жыл бұрын
I think there is another scenario. They feel like a bigger percentage of customers will not even notice.
@dil6969
Жыл бұрын
Holy shit. When you powered that card on, the last thing I expected was lots of magic smoke. I'd honestly be surprised if the vapor chamber had anything to do with that kind of failure, as most cards these days have some kind of fail-safe throttling to protect them, even under extreme conditions. It's a shame watching AMD completely bork the resolution to this problem for their customers, which will only further push people into overpriced Nvidia purgatory. Both brands offerings are expensive, but people would rather pay more and have the card actually work.
@Hellraiser2956
Жыл бұрын
Props to Roman for doing a great job testing and handling this issue fairly!
@testtarget1030
Жыл бұрын
If AMD really knows the batches affected, a targeted recall is the only real solution for the situation. Otherwise, like you said they really don't know, and they didn't learn their lesson and are not being transparent about something yet again.
@gmofftarki
Жыл бұрын
Have you had the opportunity to test cards in an inverted horizontal position (fans pointed up, PCB on the bottom)? I realize that's not an orientation that you'd see on (almost?) any case/motherboard combination, but if the problem is the flow of fluid from the fans back to the coldplate after condensing, perhaps gravity assistance might reduce the issue (especially given what you saw in terms of the card temperatures not returning to normal when shifting the position after temperatures had begun to run away) and help diagnose the issue.
@notwhatitwasbefore
Жыл бұрын
Great video very fair and measured response to AMDs statement while still highlighting issues. great work. On a side note that is one of the best clips of a GPU failure I have seen, lucky/unlucky to capture that.
@joeyheyne3255
Жыл бұрын
Can confirm everything you have said, as I'm one of those "small percentage" buyers. As instructed, I called support. I called two different times and had two pleasant gentlemen take down my information and create a ticket (best part of this entire experience so far). While on the phone they told me that they don't actually have any cards to send RMA customers at this time and it could take a very open ended "two weeks or more" to receive a new one, not to mention they could not confirm nor deny that the new card wouldn't have the same issue. Sadly, all they can do over the phone is perform refunds, so it is usless to tell the customers expecting RMAs to phone in to support. If you want to RMA your card you HAVE to go through the website. I did just that and recieved a response the following day that was very much scripted and showed that the CSR did not read anything I wrote in the comment field they intend you to use to descirbe your issue/situation. At this point I'm annoyed and responded back informing them that they need to process my claim as an RMA as I have no intent to refund my card at this time. Not so proudly I must admit, I also informed them that I'm not super excited that I have spent over $1,000 to have an under performing jet engine (fan speeds nearing 3,000RPM constantly, causing me to HAVE to wear my headphones to hear anything in game) sitting two feet from me and that if they send me another card that is defective I wouldn't be supporting Team Red ever again. I digress; I have also provided pictures of my order confirmation, my card sitting in the box it was shipped in, the serial number and part number, and a screenshot of AMD Andrenalin software showing my statistics to prove I'm not trying to jump on the bandwagon to take advantage. Now, as I wouldn't have expected, I have heard nothing response after a few days and will likely have to call support again this week and inquire if anything is being done or if I have been ghosted and need to start over. I'll keep this updated if/when I know more. Thank you for your continued research into this topic and for keeping the conversation going so AMD gets the wheels in motion.
@Voids666
Жыл бұрын
Hope it works out mate, keep us in the loop. I'm in the same boat but have yet to receive a reply yet.
@allalphazerobeta8643
Жыл бұрын
It's possible AMD isn't 100% sure which cards are affected by serial number. The cards were put together by sub contractors, so things like repairs to the vapor chamber filler machine might not be documented well. So they might not know what cards to recall. It could even be a micro leak in the copper and thus they don't want to recall all the cards of the effected dates because they aren't all going to go bad. What I will say is if you have one of these AMD cards. Test it in the normal position in a couple of months if you're not using it in that pos.. (the fan down and the card sidways like a desktop tower. ) Why a couple months? Well, if it's micro leak it might be okay today. (Make sure the warranty doesn't expire first) and two they might figure out what serial numbers are effected in that time. (Saving you from testing the card.)
@Pillokun
Жыл бұрын
Yep, my first thought just after hearing about the high temps and throttling down a bit, -what if nvidia asked the heatsink manufacture (might be "coolermaster") to make a boooboo as a revenge for the AMD trying to pick on nvidia for the new power connector during the rdna3 launch. :P A jokingly thought but hey, who knows :D
@ThreeSixtyBaby
Жыл бұрын
Great video, Roman. When Scott says "small batches" I'm assuming it is a random event not necessarily tied to a serial number range. Otherwise, disclosing the impacted serial numbers would be a much better approach in so many ways.
@chrys9256
Жыл бұрын
3:50 "It could be that the card was defective anyway..." Isn't that worse though? It could point to the cards having more defects than just the vapor chamber. It's probably better for AMD if cards are dying just due to the defective vapor chamber, because they've at least identified the problem and it's not that hard to resolve, but if there's other issues that could result to cards going up in smoke, like you just experienced, that's a much bigger issue.
@DavAnderson
Жыл бұрын
Just FYI there are aways 1-3% defective products when it comes to electronics.
@chrys9256
Жыл бұрын
@@DavAnderson Yes, but there isn't always a 1-3% chance of a product becoming a fire hazard. If something simply doesn't work you RMA it and no harm no foul, but if it blows up it could cause all kinds of damage to the other components in your PC or even start a fire. So even a small percentage of failure is unacceptable for products that sell in the thousands. Obviously we shouldn't rush to judgment, I do hope this is an isolated incident and not indicative of a widespread failure in AMD's QA for these cards.
@xXDESTINYMBXx
Жыл бұрын
@@chrys9256 I can't see any fire in this video
@DavAnderson
Жыл бұрын
@xXDESTINYMBXx 1st off the card was producing smoke after it failed, but let us remember that after disenssembled, it was revealed to have been blown mosfet*** the cause of that is different then the vaper chamber. Let's remember that. I am not defending amd but the one-off situation regarding one or two cards regarding them dying off isn't great, but let's not hype it up until we get more information. The 110 c issue is horrible and needs to be resolved as soon as possible though.
@SascosCorner
Жыл бұрын
I'm currently "on hold" (AMD's words) for an RMA of my 7900 XTX as they don't have stock (Ireland/EU). I did have to email them asking for an update on the status of the RMA to get that nebulous info! No date or timeframe was provided
@der8auer-en
Жыл бұрын
Thanks for this info
@SascosCorner
Жыл бұрын
@@der8auer-en Thank you for putting these videos out, as soon as I mentioned your previous video to them on the first call it shortened the back and forth to them acknowledging they needed to replace it in the first place, "without officially commenting " on your video that is *chuckles*
@xXDESTINYMBXx
Жыл бұрын
They probably have stock, but it's not everywhere where people are with this issue.
@SascosCorner
Жыл бұрын
@@xXDESTINYMBXx True, I'm just saying what they told me, selfishly I don't really care what the excuse is more that I am still waiting on a replacement. Here is the direct quote from AMD Customer Care when I asked what was happening with the RMA process: "We have placed you on hold to receive a replacement and will notify you as soon as new stock becomes available. We are currently awaiting inventory, which is being expedited to our warehouses."
@xXDESTINYMBXx
Жыл бұрын
@@SascosCorner I hope you can get a replacement soon
@iankester-haney3315
Жыл бұрын
The real question is when did AMD find out about the defective batch of vapor chambers. It's possible they found out earlier but figured it was OK for most use cases. It's possible they don't track vapor chambers batch to card serial numbers (but unlikely). Their tepid response leaves much to be desired from a consumer standpoint. Theor only saving grace us that their competitors are so much worse at damage control.
@mesicek7
Жыл бұрын
They alreay had this issue with the 5700xt models back in 2019. GN did a video about it.
@AkitaMix
Жыл бұрын
@@mesicek7 and that makes them good at damage control--putting them under the rug for generations. Nvidia can't even do that lol
@mesicek7
Жыл бұрын
@@AkitaMix Is that supposed to make them better than Nvidia?
@4fiHysteria
Жыл бұрын
Thanks for another great video Roman, but where did you get that shirt?
@makana1358
Жыл бұрын
Nvidia: Burn the socket AMD: Burn the card
@albertwesker4266
Жыл бұрын
Intel: burn THE WHOLE PC
@erictsai1165
Жыл бұрын
My take in this issue is that AMD received a "golden sample" from cooler manufacturer. Later when it comes to gpu assembly, cooler manufacturer ships ones with reduced cost/lower quality/cutting corner. This is very common in automotive industry. Send the perfect sample to decision maker to win the contract, then send the garbage to the front line assembly
@SAFFY7411
Жыл бұрын
5:33 It's revenue over ethics here. AMD would be praised for recalling the faulty card batches, but because they have revenue in mind and want to cut costs on avoiding the recall, they've left the onus with the customer to investigate the problem knowing full well that the vast majority of casual/non-enthusiast users won't have a clue. Not a good move from AMD and thus deserves heavy criticism.
@VRFlightSimGuy
Жыл бұрын
This is a mess for AMD. Thankyou for highlighting the real issues here. Subbed.
@JoshVennix
Жыл бұрын
Extremely professional. Excellent content.
@alexbenh
Жыл бұрын
I really hope Nvidia doesn't do this, but dang, AMD roasts Nvidia for the power connector problem before it was determined it was user error, and now they are having thermal issues as well that Nvidia can roast them right back for this.
@akopowerletsplay3884
Жыл бұрын
du hast doch früher meine videos kommentiert oder ?
@OrcCorp
Жыл бұрын
Yea. Nvidia fracked up, and AMD is following them in to the pit. Gonna skip this gen altogether then 🤦🏻♂️ thanks for the video.
@shaneeslick
Жыл бұрын
G'day Roman, Shiek & Makita, Happy New Year 9:22 😲😭 Totally agree it should be AMD reaching out to customers to get this resolved, not waiting for the customer.
@tk72231968
Жыл бұрын
Excellent use of logic, great commentary. Well done!
@electricflyer81
Жыл бұрын
Great work Roman. You should be at a million subs with your reporting.
@TheTommylee691
Жыл бұрын
how to fry a card in 2 second AHAHAH 9:18
@ethanlanier4359
Жыл бұрын
Agreed, You show great wisdom in your discussions and content. You do not jump to conclusions and give all sides the benefit of the doubt. I agree that the more RMAs AMD gets in they can narrow down the effected batches. It is unfortunate that there is always that lag in companies doing their recalls. Yourself, Steve, Jayz, and Linus are all great for getting things out there for testing and working together and bring great info to our Gaming/PC Building community. Iam impressed with the care and wisdom you share. Thank You for being there for us der8auer!
@conza1989
Жыл бұрын
You know I was fairly impressed with the statement and still am that they largely 'said the right thing', but I'm glad you made this video to highlight they may not be 'doing the right thing' at least not full marks. Perhaps they aren't certain with the batches, that does mean full recall I suppose.
@riel0563
Жыл бұрын
They could probably want to collect as many cards from returns first before giving out serial numbers. If a batch is missed, it'll be another hell of even worse PR.
@der8auer-en
Жыл бұрын
From a PR standpoint they definitely said the right things. But not from the standpoint of people who paid 1300€
@TorqueKMA
Жыл бұрын
There is saying the right thing, and then there is backing it up. I have one of these GPUs and want AMD to succeed here... But their default response to date doesn't give me warm fuzzies. If my gpu we're to fail at this point I too would probably ask for refund and jump ship to NVidia
@markkoops2611
Жыл бұрын
My guess, it's a design flaw and they changed production of the cooler... The affected batches would therefore be all made before CES, but no chance they would want to say 🤷♂️
@molebdynum13
Жыл бұрын
Thank you for all your hard work. AMD has to do better. A recall of all units affected should be done.
@Mavendow
Жыл бұрын
It's likely only some of the cards _within_ a batch are missing the necessary liquid. If they order a recall on every card it means RMA costs for potentially thousands of properly manufactured cards. It's not a safety issue and as such they won't have a problem letting the user figure it out themselves. The fact they specifically mentioned it was not a safety issue is what makes me think this is the case. They wanted to clearly convey they did not need a safety-mandated recall program so they could allow users to deal with it themselves.
@HMClagi
Жыл бұрын
You do NOT like that smell?!?!?! Hahaha. I know it is poisonous, but my goodness, do I love that smell. Hehe. Brilliant video again, Dear Bauer. Great analysis on AMD's statements and well done on the "early drawing of conclusions".
@epmcgee
Жыл бұрын
I think his statement that they'd replace it right away may have been sincere but he may not have expected the amount of RMAs in that period of time. At least they offered the refund alternative.
@jimmydesouza4375
Жыл бұрын
"At least they offered the refund alternative." It should have prompted a recall though. What they're doing now is trying to minimize the impact on themselves by hoping a large segment of the consumer base with defective cards never realise it.
@daxecutioner24
Жыл бұрын
Don’t ever take a statement from a company head sincerely…He might not even be aware of all the details yet, but more focused on the actual event for their CPU.
@4gbmeans4gb61
Жыл бұрын
Lol? When this first happened amd said 110c is normal and won’t give Rma. Amd is a joke
@epicswag5509
Жыл бұрын
Always watch your videos. Very informative and extremely in depth. Please never stop!
@DeepThinker202
Жыл бұрын
I tried to order a 6700 xt and it didnt work well from first install. So i returned it got a plain 3070... Asus stable and works. Specifically installing drivers would not complete.
@SelecaoOfMidas
Жыл бұрын
Thanks for the follow-up video, especially with the magic smoke you experienced attempting to test the issue. We gotta be sure about what's going on before we just say what something is. No need to make yourself a target for a lawsuit without cause.
@mckidney1
Жыл бұрын
VRM efficiency is related to temperature, so while there is no proven causation, there are examples of correlation. My biggest problem with the issue is that customer support should not expect average customer to understand that GPU temperature does not only affect the GPU. People who have defective cards with thermal runaway should shutdown their computer until the problem is addressed and not rely on the product throttling. Customer support should not go the opposite way and promise users it will run fine.
@dazeen9591
Жыл бұрын
AHHAHHA that smoke and crackling right at the boot that was a DISASTER LOL
@GigAnonymous
Жыл бұрын
You're assuming AMD has records of which coolers (w/ serial) was put on which PCB (w/ another serial), then boxed (w/ yet another inventory number) and send to a distribution network (w/ a different inventory system), which sold them (w/ yet another order number) to customers. Now do that for every single part in the GPU. From my (albeit limited) professional opinion, part traceability is hard and above all EXPENSIVE. I'm sure the risk of batch batches was factored in and they concluded that waiting for RMAs (or issuing a mass recall by date range, in case of safety concerns) were the most cost-effective options.
@GigAnonymous
Жыл бұрын
@n n They might have some idea of when a batch of component was used (which is often enough in the industry), but full traceability? From a sub-constractor's serial on a sub-component to an international, private consumer? No, unlikely for something that isn't safety-critical. That's the kind of traceability you use on seatbelts and airbags, not GPUs vapor chambers.
@GarageSupra
Жыл бұрын
If car manufacturers legally have to do the same thing for defective cars with recalls, then tech companies should be held accountable too. Luckily here in Australia we have really awesome consumer laws that protect us from this kind of nonsense. So if any Australian buys this card from any distributor they can legally RMA it no questions asked by law for a full refund. Even if it is outside the manufactures warranty, it may then deemed by the Australian consumer commission that it should be covered up to a certain time period depending on the price of the product and what it's used for.
@Im_MarkS
Жыл бұрын
Thx Roman for yet again a interesting and clear analysis. It shows how little consumers really understand their pc.
@talictdf4757
Жыл бұрын
"Don't jump to conclusions" is a very good advice and not just for PC hardware.
@patrickbateman7444
Жыл бұрын
Agreeing with you Roman. What AMD is doing, is the absolute bare minimum. There is no proactive customer service what so ever. The strategy seems to be to downplay the quantity/issue, and maybe hope, that not every customer even realizes the problem.
@ryanspencer6778
Жыл бұрын
The exploding mosfet was probably unrelated, which doesn't exactly inspire confidence in the build quality of the board itself. Of course, this could happen to any GPU pcb, but a power delivery explosion on top of a defective cooler isn't a good look.
@cromefire_
Жыл бұрын
To be precise AMD said they know "which cards are good", but that doesn't mean that they know know which cards are defective. Very likely they know which batch(es) have affected cards in them, but I'm pretty sure that not every card in those batch(es) is defective, so a recall might be quite expensive and more wide ranging than needed. (Although of course if I was an affected customer it would be nice)
@WildRapier
Жыл бұрын
Great explanation why not to jump on the train so quickly, without proper troubleshooting. Non-smoke troubleshooting is always preferred though. Ha! Good video!
Жыл бұрын
If the card died due to vapor chamber - then placing that cooling solution on another card you would see how this particular cooler perfroms, as you have other reference design cards.
@ChrissyCode
9 ай бұрын
My Asrock Phantomg G 7900 XTX OC. also had thermal issues (got 60-70°C normal temps on 100-110°C hotspot, max ever spotted hotspot was 119°C) I sent it back and still wait if they can repair it or send me a replacement, but i hope it will be better..
@accurian148
Жыл бұрын
From what i can see AMD is cutting budget by quite a lot on 7000 series cards compared to 6000 series cards. First of is the noticable vram manufacturer they're using, instead of samsung as a default partner they're using skhynix with a questionable reputation especially on GDDR6 where some batch of them are tends to die easily. Second is the choice of power delivery, they're changing their card from the expensive infineon XDPE pwm controller and TDA series powerstages to the "cheaper" MPS parts. Third is the cooler, but it's not surprising early batch of some products no matter how good they are always have some defect on it and this can't be avoided unlike the 2 above is straight up cutting costs.
@teardowndan5364
Жыл бұрын
Knowing how to make sure a unit is good/bad (ex.: by weighing them) isn't the same as being able to narrow it down to a specific batch. Maybe it is 5% of vapor chambers across multiple batches that are affected and there is no specific serial number range for the defective ones.
@basshead.
Жыл бұрын
Stop shilling for AMD, bro.
@randomguy-
Жыл бұрын
That would make it an inherent weakness with either the prosess or the design and would be much worse, since it could happen to any card launched going forward.
@siete-g4971
Жыл бұрын
the guy from the spanish channel SfdxShow did a few videos repairing cards and other stuff, maybe if the smoking card is not working anymore you can contact the guy, it would be interesting to watch an autopsy and possible repair of that card
@nocturneuh
Жыл бұрын
Thank you De8auer, excellent analysis! 🙏 agree with your position, AMD could have handled this a lot better vs putting the responsibility on the customer who is out of pocket 1,300 euros to test a problematic product that AMD is already aware of. Wish there was a 💖button for your video, keep up the excellent work!
@lightward9487
Жыл бұрын
AMD no se puede manejar ni mejores y como puro CPU de intel es que controlar mucho asi y ese GPU de AMD esta descuidando sin sentidos
@ck17350
Жыл бұрын
I think that Roman, being both a reviewer and a business owner (Thermal Grizzly) he has a much better understanding of both sides of an issue like defective products. From the reviewer side, he'd like his company to have a fair chance to defend themselves and rectify a problem and from the company man perspective he wouldn't want reviewers sharing misleading or false information about his products which could cause unnecessary reputational damage. Our man here is wise enough to know he has no choice but to offer a balanced viewpoint since he's sitting right in the middle.
@gooberjones4194
Жыл бұрын
Thanks Der8auer for your work on this ! You would think AMD would pay someone like you to test these cards to find issues before they release them ! The way AMD handled this is unacceptable for me. Amd makes buying a overpriced 4080 seem reasonable.
@majdalgeith1996
Жыл бұрын
Jetzt schau ich das Video auf Englisch an 😂 Bester KZitemr in Deutschland
@EndymionRR
Жыл бұрын
As far as I remember, first reaction from AMD was that 110 °C for the RX 7900 XTX is normal.🤔
@NickFje
Жыл бұрын
Yes, they told me the same when I did buy my RX6900 XT it did reach 110C right out of the box which is really bad for a 280 watt card. I also had several crashes where the pc would shut off and the gpu fans would spin at 100% for some time before I could turn on my pc again. My RTX 4090 stays at roughly half of that temperature at 450 watts and it is almost identical in size and both versions are air cooled. The RTX 4090 was put in as a replacement for the RX 6900 XT so this is the cooling I got in the excact same setup
@KookyBone
Жыл бұрын
Not want to apologize for AMD, but i think even "der8auer" mentioned in another video - that "yes" short HOTSPOT temperatures of 110 degree can be normal for High-End cards... But if is stays that high and the GPUs are starting to throttle, than there is a problem. So maybe, they thought some users get hotspot temperature, BUT when the cards slow down to the speed of an RX 6950, THAN they of course should react. I think the problem is - They give their support some instructions, to answer questions and when they were asked about the 110 degree, they had this standard answer that everything is fine. At least now the support people should have the correct answers and handling guidelines
@bosstowndynamics5488
Жыл бұрын
@@NickFje Pull the other one, it has bells on. The 4090 is like twice as big as the larger 7900XTX, it's not "the same size" as the 6900XT. It also costs 4 times as much. A cooler design that large better damn well be able to handle 450 watts
@KernelLeak
Жыл бұрын
@n n Throttling is also exactly what one would expect to happen when, for instance, one of the fans on the card dies... but not really under normal operation.
@NickFje
Жыл бұрын
@@bosstowndynamics5488 This is the dimensions of the cards I had measured in cm: RTX 4090 Width 6.97 Depth 32.94 Height 14.16 RX6900 XT Width 5.5 Depth 32.4 Height 14.1 Not a big difference in size while it is cooling a card with 60% higher peak power draw and still is at half the temperature. RX7900 XTX is a failure when it comes to cooling just like the previous gen cards.
@flightsimdev9021
Жыл бұрын
Great video, you saved me over $1000 as I was about to buy this card next week. I would do this experiment, mill off a small amount from the top of the vapour chamber, in a vertical setup, just large enough to insert a needle with water in it, when it hits that 110º inject some water and watch if anything happens. If it drops, we'll then know 100% the problem. It would appear between AMD and the Nvidia release competition of their cards, standards have dropped to an all-time low, for this reason I have bought the ARC graphics card instead.
@khayman9574
Жыл бұрын
AMD's latest releases (Ryzen 7000 and RDNA3) and their awful marketing strategies are effectively f****** up everything good the company built in the previous 5 years. I don't even know what to say to that...
@deadtake2664
Жыл бұрын
What’s wrong with Zen 4?
@Bleckyyyy
Жыл бұрын
I dont know man... i own 6900xt and 5800x3d and i coudn't be happier. New products are always shady at best.
@bosstowndynamics5488
Жыл бұрын
@@deadtake2664 PC builders used to their hardware running at 60C are getting anxious about Zen 4 running at 95C even though laptop parts happily run way hotter and Zen 4 is made in the same fab likely with exactly the same process. They're then wrongly equating that with the parts being fundamentally flawed (there is a genuine, very minor flaw in that the heatspreader is unnecessarily thick which does slow cooling, but the CPUs will go out of their way to run as close to 95C as possible until they've exceeded their power budget by a very large margin, so it's not like this is damaging them, it's just slightly decreasing their max boost performance. Importantly it's only really stopping them from getting to 250W socket power when their specified TDP is much lower). Very different to an actually faulty part causing the silicon to hit 110C and throttle at *less* than its design power.
@khayman9574
Жыл бұрын
@@Bleckyyyy Exactly my point! Your set up is from the previous generation, very good previous gen at that.
@khayman9574
Жыл бұрын
@@deadtake2664 Its MSRP in general and the R5 7600x more specifically: Intel's i5 offering with the least amount of cores has 10 of them vs AMD's 6; in my mind the 7600x shouldn't even exist. My 2p. Oh, yeah, I almost forgot I would never run my system at 95C, still my opinion though.
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