Charged batter for a super long time once i got it out of box. Scanned qr code successfully bit then 2 red lights turn on and it shuts down every time Super frustrating! PLEASE HELP for a fix..
@ArloSmartHome
Ай бұрын
Hi, thank you for reaching out. We're sorry to hear about your experience. We recommend trying these troubleshooting steps to help you with your Arlo camera: kb.arlo.com/000062338/ If the issue persists, please provide us a private message with the following information so we can assist you further on this concern: *Arlo Account Email address *Phone number and Time zone *Additional details (including Serial Number/Camera model of affected camera) For future reference or if you need immediate assistance, the best way to access Arlo Support Center is to navigate to Settings > Support within the Arlo app for available Support options. ^MM
@ginjack7
2 ай бұрын
Updating firmware is taking a long time, Blue light turned to red blinking and then went off. Does that mean it finished updating?
@ArloSmartHome
2 ай бұрын
Hi, thank you for reaching out. We recommend visiting this KB article to learn more about updating the firmware of your Arlo device: kb.arlo.com/4736/ If you need further assistance, please don't hesitate to reach out to our support. To navigate, login to your Arlo app > go to Settings > Support to see your available Support options. ^MM
@eldaordeus501
2 ай бұрын
The pro 5 is not showing as a option on the app I don't know because I'm in the bahamas but is not giving me an option at all
@jameka5463
18 күн бұрын
Same issue I had
@ArloSmartHome
17 күн бұрын
Hi, thanks for reaching out and we're sorry to hear about your experience. Please send us an e-mail at askarlo@arlo.com by including a screenshot of your concern, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding. ^MM
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