Update: Over the weekend my son turned the chair upside down and immediately found missing bolts that hold the base to the chair. Upon further investigation he found one missing bolt under the chair and it appears from the chair that the other bolt was never installed. He went to Lowes got bolts with locking nuts and the chair is working fine at this time. Ashley HomeStore could have saved me a lot of anxiety if only they had honored their warranty and have the tech that was already coming out to also look at the chair and install the bolts themselves. Now they have lost me and mine as a customer and we will bad mouth them at every chance. I got a google message from Ashley HomeStore on 3-5-20.
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