Why videos for OPUS 1 and 2 not available on youtube
@medel
3 жыл бұрын
Hi Harsh, thanks for your question. OPUS 1 and OPUS 2 are not compatible with AudioKey, that's why there is no video about it on our channel. Kind regards, Barbara
@DanaAst
Жыл бұрын
My Rondo3 is turned on. My iPhone bluetooth is turned on. Audiokey2 application have Bluetooth permission turned on. Even the Audiolink is on... the application still cannot connect or find my device in either method, direct or with audiolink.
@medel
Жыл бұрын
Hello there, We recommend that you contact your local MED-EL team, as they can best assist you with this. You can find your local MED-EL team here: www.medel.com/clinic-finder/ Best regards, Alicia
@sdboy9800
9 ай бұрын
Can it work for rondo 2?
@medel
9 ай бұрын
Hi there, the AudioKey 2 app is not compatible with RONDO 2. You can use FineTuner as a remote control device instead. Kind Regards, Giulia
@muslimtm1
2 жыл бұрын
My Rondo 3 The Bluetooth there no i think its patched or bad work Please help me
@medel
2 жыл бұрын
Hi there, thanks for reaching out. Would you please send us your request with your name and phone number to socialmedia@medel.com? Kind regards, Gordana
@evangelinamoyano2739
Жыл бұрын
My daughter’s rondo 3 can’t pair with the audiolink2…. I’ve tried every option and still cannot pair…
@medel
Жыл бұрын
Hello there, thanks for reaching out. We recommend getting in touch with your local MED-EL team directly via www.medel.com/clinic-finder as they are best equipped to help on-site. Kind regards, Gordana
@Solu-nr7io
2 жыл бұрын
too bad it doesn't work for me either with the email and the register
@rosaferrighetto981
2 жыл бұрын
i can't do it i connect the app with audio stream and then it plays the music with the phone speakers instead of streaming it to my sonnet. very disappointing
@medel
2 жыл бұрын
Hi Rosa, we are sorry to hear that. You can check out our instructions also here: www.medel.com/support/product-support/accessories/audiostream/audiostream_pairing_ios. If you are then still experiencing issues we suggest asking your audiologist or write us an email at audiokey@medel.com. Kind Regards
@timwalsh2867
3 жыл бұрын
Not nearly as easy as it looks. An example of marketing, more than customer assistance.
@medel
3 жыл бұрын
Hi Tim, thanks for your feedback. We'll forward this to the responsible team so we can improve future Hands-On videos. If you experience issues using your AduioKey2 app we recommend to get in touch with your local MED-EL team or send us a short message via our website at www.medel.com/contact-med-el so we can help resolve this for you. Kind regards, Barbara
@uncleinnoMusiq184
11 ай бұрын
Your Devices should have direct connectivity to Blue tooth like other Brands otherwise you are likely to lose out on future patients
@medel
11 ай бұрын
Hi there, thank you for your feedback. It's been passed on to our product experts. Kind Regards
@juanscarlatta3431
2 жыл бұрын
no me sirvio
@gazizabaubekova2271
Ай бұрын
Менің баламының rondo 3 аппараты қосылмады, өкінішті
@medel
Ай бұрын
Hi there, thank you for your comment. If you are experiencing an issue with your child's audio processor, please get in touch with your local MED-EL team as they can assist you directly. You can get in touch with your local MED-EL team via this contact form: www.medel.com/contact-med-el Kind Regards
@michelealexander1457
Жыл бұрын
This doesn’t work😢
@medel
Жыл бұрын
Hello Michele, thank you for your comment. It's difficult for us to troubleshoot the issue, but firstly we recommend checking that your phone Blueetooth is disconnected from any other external devices. Besides that, we suggest contacting your local MED-EL office directly, as they will be able to assist you personally and advise you. Kind Regards
@elamela2922
6 ай бұрын
Wolałabym większe zdjęcia mowa niezbyt zrozumiała
@medel
6 ай бұрын
Hi there, thank you for your feedback, we'll take it into consideration for our next videos. Kind Regards, Giulia
@mr.pixeltvt_t1398
Жыл бұрын
No sirve
@medel
Жыл бұрын
Hi there, thanks for reaching out. How can we help you? Kind regards, Gordana
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