Hello,i have Audiostream in Rondo 2 and a samsung galayx a10. I tried several times to connect but always failed. Can i get some help?
@medel
Жыл бұрын
Hi there, thanks for your question. AudioStream is only compatible with a SONNET or SONNET 2 audio processor. To stream sound from your phone to your RONDO 2 audio processor, you can use a bluetooth neckloop, e.g. the Artone 3 MAX. You'll find more information about this on our website: www.medel.com/support/product-support/audio-processors/rondo2/connectivity/du_rondo2_connectivity
@abih1986
Жыл бұрын
Why is the bottom part of the processor so big? I'm not happy at all with connectivity being hampered by such ugly design.
@ramingo9534
5 ай бұрын
Hello, I have a Sonnet 2 device, and the Audiostream device as well. My Android phone is compatible with it. It worked great until some months ago, when it began to fail to connect via Bluetooth. Now, every now and then, it disconnect on its own and, lately, it fails to reconnect again. I dissociated the Audiostream from my phone and then I followed the instructions of this video. Firstly, it connected successfully, but now it is impossible for my phone to find the Audiostream device by using the Audio key 2 app. What's wrong with it? Lately, it suddenly drop the Bluetooth connection. Can you help me please? Any advices? Thanks.
@medel
4 ай бұрын
Hi there, thank you for your comment. Please ensure you have made the recently release firmware updates. You can learn more here: www.medel.com/support/product-support/accessories/audiostream/audiostream_firmware_updateandroid If you still experience issues, we would recommend getting in touch with your local MED-EL team so they can have a look at your device directly. www.medel.com/en Kind Regards
@haktanogutcu
2 жыл бұрын
Merhaba. Medel sonnet 2 kullanıyorum videoda gösterdiğiniz gibi defalarca denedim fakat bağlantı kuramıyorum. Uygulama cihazı bulamıyor. Lütfen bana yardımcı olur musunuz
@medel
2 жыл бұрын
Hi there, thanks for reaching out. Please contact your local MED-EL team via www.medel.com/clinic-finder as they are best equipped to help you. Kind regards, Gordana
@dominikabaranova8890
Ай бұрын
hello, please i need your help. i have samsung galaxy A32. it connected to me to the app, but in the settings it showed me that although I can connect to that bluetooth (it showed me bluetooth Medel Audiostream on settings), but when I press it, it doesn't work, it doesnt want to be connected through the settings
@medel
Ай бұрын
Hi Dominik, thanks for your comment. Sometimes switching between Wi-Fi and data connection (or viceversa), might help the pairing of AudioStream to your phone. Additionally, you can check out our troubleshooting page: www.medel.com/support/product-support/accessories/audiostream/frequently-asked-questions. We also suggest contacting the customer service of your local team directly so they can assist you personally and check your device. Kind Regards, Giulia
@maxineokeefe4351
2 ай бұрын
Hi there, i tried multiple times to configure my audiostreams but it wont connect no matter what i do. They arent connected to any other devices and my location services are on and yet it says no medel streaming devices found? What do i do?
@medel
2 ай бұрын
Hi there, thank you for reaching out with your question. First, we recommend checking that you are using a device compatible with your AudioStream(s). You can view a list of compatible devices here: www.medel.com/hearing-solutions/accessories/connectivity/audiostream#Compatibility If you are using a compatible device, we recommend ensuring that you have updated your AudioStream firmware. You can learn more about this here: www.medel.com/support/product-support/accessories/audiostream/audiostream_firmware_updateandroid Additionally, you can find a few other troubleshooting tips here: www.medel.com/support/product-support/accessories/audiostream/audiostream_pairing_android Lastly, if you are still experiencing this issue, please get in touch with your local MED-EL team so they can take a look at your case directly. You can get in touch here: www.medel.com/contact-med-el Kind Regards
@thados12
Жыл бұрын
Eu tentei com meu Motorola G50, e não tá dando 😢
@medel
Жыл бұрын
Hello Thadeu, thank you for your comment. The Motorola G50 is unfortunately not compatible with AudioStream. For a complete list of all compatible smartphones, please refer to the bottom of this page: www.medel.com/hearing-solutions/accessories/connectivity/audiostream.
@markwells1973
2 жыл бұрын
i try it with my iphone 13 nothing work, it very dispointment
@medel
2 жыл бұрын
Hello Mark, thanks for your comment. We've already replied to your private message about this. Best regards, Verena
@joannaszypua7553
Жыл бұрын
Hello czy jest gdzies wersja po polsku?
@medel
Жыл бұрын
Hi Joanna, thanks for your comment. We recommend reaching out to your local MED-EL team as they are best provided to give you further information in the requested language. You can find their contact details here: ul. Mokra 7, Kajetany 05-830 Nadarzyn Poland Rafał Majewski Phone: +48 22 46 35 328 Mobile: +48 667 303 330 (tylko SMSy) Email: serwismedel@medincus.pl URL: www.medincus.pl You can also use the following contact form to get directly in contact with them: www.medel.com/contact-med-el Kind regards, Marina
@HobbesPC
2 жыл бұрын
Does it also connect to your PC via bluetooth for audio streaming?
@medel
Жыл бұрын
Hi there, thanks for your question. AudioStream connects to your phone or tablet. If you want to stream sound from your PC or any other external source, we recommend using AudioLink - this is an universal connectivity device. You can learn more about it on our website www.medel.com/hearing-solutions/accessories/connectivity/audiolink Kind regards,
@filipebecker7572
9 күн бұрын
Boa tarde, estou tentando conectar para ouvir musica um iphone 14 pro e RONDO3
@medel
9 күн бұрын
Hi there, thank you for your comment. If you are experiencing issues connecting your AudioStream Adapter for RONDO 3, please have a look at our troubleshooting page here: www.medel.com/support/product-support/accessories/audiostream-adapter/audiostreamadapter_pairing_ios Kind Regards
@zahrahabibi7697
2 жыл бұрын
Hello. I have a sonnet1. Can I use this option?
@medel
2 жыл бұрын
Hello Zahra, yes AudioStream work with all generations of SONNET, so also for your device. Here you can find more information about it: www.medel.com/hearing-solutions/accessories/connectivity/audiostream. Kind Regards, Giulia
@ykgam0782
2 жыл бұрын
Can I connect with my iPhone 13 mini phone?
@medel
2 жыл бұрын
Hello there, AudioStream is currently compatible only with the devices listed on our website: www.medel.com/hearing-solutions/accessories/connectivity/audiostream. Kind Regards, Giulia
@nuryandreavargasvargas9229
3 жыл бұрын
Es decir, según entiendo las instrucciones de la plataforma esta aplicación solo funciona en dispositivo de android 10?
@medel
3 жыл бұрын
Hello Nury, you can find more specific information about AudioStream's phone compatibility at the very bottom of this page: www.medel.com/latam/hearing-solutions/accessories/connectivity/audiostream. Kind Regards, Giulia
@adambrodak2343
3 жыл бұрын
Hello,i have Audiostream in Rondo 2 and a Xiaomi redmi note 8T. I tried several times to connect but always failed. Can i get some help?
@medel
3 жыл бұрын
Hi Adam, thanks for your comment. Could you please clarify which audio processor you are using? Since AudioStream is made for SONNET and SONNET 2, a connection with RONDO 2 would not be possible. If you are looking for more information about RONDO 2, please head over to the support pages on our website: www.medel.com/support/product-support/audio-processors/rondo2 For more information and support in your area you can also get in touch with your local MED-EL team. Find their contact details on www.medel.com/clinic-finder/ Kind regards, Verena
@adambrodak2343
3 жыл бұрын
@@medel hello, i am using Sonnet 2.
@medel
3 жыл бұрын
Hi Adam, thanks for letting us know! If you want to use AudioStream with SONNET 2, you need to make sure that your smartphone is compatible with AudioStream. You can find a list of compatible devices at the bottom of this page: www.medel.com/hearing-solutions/accessories/connectivity/audiostream For more information and support in your area you can also get in touch with your local MED-EL team. Find their contact details on www.medel.com/clinic-finder/ Kind regards, Verena
@jeanettetemesvary2480
2 жыл бұрын
Hi, Just wondering if I could connect to any Bluetooth device using Audiostream with CI in one ear and a Phonak HA in the other, simultaneously?
@medel
2 жыл бұрын
Hi Jeanette, thanks for your question. At the end of this page, you can find a list of devices suitable for bimodal streaming. For more information on this, please contact your local MED-EL team via www.medel.com/clinic-finder Kind regards, Gordana
@jeanettetemesvary2480
2 жыл бұрын
@@medel where is the end of the page, I can't see it. Thanks.
@medel
2 жыл бұрын
Hi @@jeanettetemesvary2480 , this is the page: www.medel.com/hearing-solutions/accessories/connectivity/audiostream. At the bottom of it, you can find a list of compatible devices for bimodal streaming. We still suggest to ask directly your audiologist. Kind Regards
@jeanettetemesvary2480
2 жыл бұрын
@@medel Thanks for the help I can see it now.
@hearlifeTurkey
3 жыл бұрын
It looks great. Will you publish a fully compatible current phone model list?
@medel
3 жыл бұрын
Hi there, thanks for your comment! For the list of fully compatible phones please head over to our website. You can find the list at the bottom of this page: www.medel.com/hearing-solutions/accessories/connectivity/audiostream Kind regards, Verena
@michaelk7321
2 жыл бұрын
@@medel Hi, many of the phones on the list are a bit outdated.... Which characteristics are needed? Android 10 version? Blueooth version? Are these phones the only ones it is going to work with? Or is this just a list of supported phone that you've managed to test with? Thanks in advance! :)
@medel
2 жыл бұрын
@@michaelk7321 thanks for your comment and your questions. AudioStream can be used as a Made for iPhone (MFi) Hearing Device and supports the Audio Streaming for Hearing Aids (ASHA) technology. Here is what our product expert for AudioStream says: "ASHA needs at least Bluetooth 5.0 to work. However, this does not mean that every Bluetooth 5.0+ capable Bluetooth chip is capable of communicating with ASHA protocol. The protocol needs to be implemented in the BT chip by the chip manufacturer, and then needs to be activated by the necessary firmware in the specific phone model. This is why not every Android phone in the market has ASHA in it, therefore not every Android phone is working with AudioStream. Apple’s MFi protocol is more unified in their phone portfolio. That is why all their phones after iPhone 5 can work with AudioStream." The phones on the list here () are the only phones that we can confirm that AudioStream works with. However, the list is updated as soon as a new phone is tested with AudioStream and is compatible. Kind regards, Verena
@العراقي-ث7غ
2 жыл бұрын
كم السعر
@nouranabdallah3279
Жыл бұрын
Hello, I have SONNET and Android 9 in Huawei.. I tried to coonect then failed because this App want Android 10 and higher is required.. Can I konw how I connect it?
@medel
Жыл бұрын
Hi there, thank you for your question. AudioStream is only compatible with smartphones Android version 10 or later. If you can, please update your smartphone's system to a later version, only then you'll be able to connect it to AudioStream. Kind Regards, Giulia
@mohd4042
3 жыл бұрын
How much is the wire cost in doller ?
@medel
3 жыл бұрын
Hi there, please reach out to your local MED-EL representative via www.medel.com/contact-med-el as they have the latest updates on pricing and availability of AudioStream in your country. Kind regards, Barbara
@henriqueborges7157
2 жыл бұрын
Olá pq não colocam em português??
@medel
2 жыл бұрын
Hi Enrique, thank you for bringing this up to our attention. We're sorry about that. We'll inform our team so we can add Portuguese subtitles as soon as possible. In the meantime, you can check our our website for more information about AudioStream: www.medel.com/pt-br/hearing-solutions/accessories/connectivity/audiostream. Kind Regards, Giulia
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