Jessica, you can program from either ext 10 or 11. If you don't have either of them patched to someone's desk, then you'll have to plug a phone in at the phone system itself. Ext 10 or 11 will be the first two extensions ports on the center processor card.
@Recken1
9 жыл бұрын
Nice. I work on larger phone systems, but a few smaller offices have these and this is good info to work from. Thanks
@StunGunSuperstore
9 жыл бұрын
Our Avaya Partner system is currently programed to answer and give the caller prompts (for internet sales, press 1...for retail store, press 2, etc). We have now closed the retail store and moved the business home, and our staff members work from their home. Can you please tell us how to program the system to allow the callers to hear a greeting that we would record, then be transferred to extension 10? Thanks Scott! Your tutorial videos are very much appreciated.
@zachsirmons3476
7 жыл бұрын
Scott, how do I get the AVAYA partner system on ext 10 to display the extension name by the date and time?
@robertgorder1308
3 жыл бұрын
When I pick up the handset on an extension phone the intercom light comes on and beeps. It does not select an available line.
@sallydenmat1864
8 жыл бұрын
Hi Scott, I have a Avaya Patner 6d. My pager is not working. can you help with that?
@Dcthetruth85
6 жыл бұрын
What if I'm not hearing pages? Bit everyone else in the building can hear pages.
@DrailBlue
6 жыл бұрын
I can't bring up the caller i.d. How do u do that
@padre305
7 жыл бұрын
Scott I have a Avaya 18D and everything works except the handset. This began just a day or two ago. The speaker phone works fine, but its almost as if a setting to turn off handset was changed. How do I fix this?
@jonathankeenan80
8 жыл бұрын
I have an avaya partner phone system but when I page on an analog phone and when I hang it up theres a loud screem but its not feedback its a strange sound
@isabelgarcia8639
9 жыл бұрын
Hello Scott we have 18D phones in our office. Caller ID was working perfectly until a recent storm. Called provider and nothing is wrong on their end. Is there a setting or feature i can turn back on? Please help!
@roelgarcia1970
6 жыл бұрын
HOW DO I CHANGE DISPLAY NAME
@nancyrupe236
8 жыл бұрын
Scott, where in the owners manual does it tell you how to un-assign a mailbox from an extension? I have extensions that are assigned to mailboxes but I want to move them, so I can Assign selection codes for callers to use at the Automated Attendant Prompt.
@xclutelcommunications
11 жыл бұрын
It's a two pair (four conductor wire) system. You likely either have a cable in the wall that isn't wired properly, a two conductor patch cable or a bad phone. Good luck
@nohameyer2082
9 жыл бұрын
Hi Scott. I have lucent partner 18D we have total of 8 phones one of the phone has no power ,I tested the phone and the cable they work fine at different location and it is not the jack I used regular one line old fashion phone it works fine At&t came and tested the jack their is no problem their. can you help please?
@googleuser4302
6 жыл бұрын
My Mute goes on automatically. My phone is mlx 28d, How can i stop this from happening?
@lindarobinson1392
4 жыл бұрын
Need to change main message not personal greeting or message, the main message when a call is received. Have a 4424LD phone. Cannot find instructions anywhere, Thank you!!
@sinmg13
4 жыл бұрын
Try this video. You need to change the greeting on your auto-attendant. kzitem.info/news/bejne/koKLm5ZnpnmYpJg
@inertia2004
3 жыл бұрын
so I am watching your video. The problem I am having with the small company I work for is that although we have a dial tone the phone no longer rings in the office. We recently had a power outage. After power was restored the phones would no longer ring in the office. I will be going in today to trouble shoot. At the moment the lines have been forwarded to a cellphone so we are still able to receive calls that way. Any suggestions would be helpful. The phones do have power and like I said dial tone. Thanks!
@xclutelcommunications
3 жыл бұрын
The partner has two AA batteries on the processor module. They are dead on your system. Before restoring programming, replace those batteries. Because those batteries were dead, the power outage caused your system to lose all its programming. You’ll have to start from scratch.
@kevinwaldron2271
3 жыл бұрын
@@xclutelcommunications thanks for the quick reply. when you say processor module are you talking about the interface (ACS interface) or the handset itself?
@kevinwaldron2271
3 жыл бұрын
I figured it out thanks.(at least the battery part) I will let you know if I am successful after the battery replacement!
@nohameyer2082
9 жыл бұрын
Thank you Scott how do I pair the phone ?
@echomergenthal7235
7 жыл бұрын
how do you mute with no mute button
@vegajessica10
10 жыл бұрын
My phone says extension 16. How do I get to 10?
@michellesuttenberg4440
9 жыл бұрын
Hi Scott i have the avaya 18 D series ll and need to shut off the voicemail during business hours and then resetting after the close of the day? can you help me????
@xclutelcommunications
9 жыл бұрын
What you need is a night button to engage and disengage the voicemail. It's not something easily described in a reply. We have a vid or two here that can get you into the voicemail, but you might have to do a few more google searches on programming a night button on a Partner ACS phone system with Partner Messaging. Hopefully that helps. :)
@michellesuttenberg4440
9 жыл бұрын
Thanks I will try it!!!
@Rawdipz
6 жыл бұрын
hello Scott can u help me activate the voice mail on my Phone it say voicemail has been deactivated refer to admin
@lilkxx0_gacha535
9 жыл бұрын
HOW DO YOU CHECK YOUR VOICEMAIL?
@jaimanohar
11 жыл бұрын
great video... Thanks.
@londonengineeringassociate1928
7 жыл бұрын
Hi Scott, You seem to have a lot of experience with the Avaya Partner 18D system. How does one go about finding service for this phone? We had the phone installed new 8 years ago and it works fine for what we need but recently it has acquired a high pitch tone when making calls that the call maker and the call taker can hear. The company that installed the system no longer services this particular phone and in calling our local phone provider they say it is not an issue on their end. I've been on the Avaya website but it seems like you have to be a member of some special club just to find out ANYTHING. Can you help? Thanks-
@xclutelcommunications
7 жыл бұрын
Use this website: www.avaya.com/en/partner-locator/ it should give you many options. Thanks!!
@carolyn19611
10 жыл бұрын
Thank you!
@santoshmudaliar6696
7 жыл бұрын
How do you turn off the Do not disturb?
@charned4472
5 жыл бұрын
press the button again or to erase the button, use feature 00, press the DND button and press the MIC and press teature 00 again
@scottwilliams7996
7 жыл бұрын
how to program line 3
@xclutelcommunications
9 жыл бұрын
Here's a couple clues: Option1- 1. Re-record your auto-attendant. 2. You will have to verify that your dial 0 / time-out action is set to extension 10. This is usually the default location. Option2- 1. Disable your auto-attendant 2. Record an announcement 3. Set the destination to ext 10. Both options will require access to the voicemail system first. This is not trivial on a Partner. You may need professional help.
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