Did I just watch a complete, reasonable, and informative video about an issue on KZitem? Well done.
@preppertechnicianee6013
7 ай бұрын
here's your adult card now you need to do your entire chore list without bailing half way through and you can get the premium service
@Immolate62
7 ай бұрын
This is what I predict will happen. Some people will return their printer, either because they don't feel comfortable doing a basic DIY repair or because they're feeling buyers remorse. Some people will turn off their printer and wait until Bambu ships them a new hotbed. Most people will continue to use their printer, believing that the odds of anything happening because of the problem is 1 in a thousand. They will get their replacement hot bed and their $120 store credit, and they may even replace their hot bed, but not all of them. You may be mad at Bambu for under-engineering the cord to the hot bed, but if you're mad about their response to the situation, you should probably take a deep breath.
@accumall3027
7 ай бұрын
It will be way lower than 0.1% when the cable is looking good. Recall is all what bambu can do for now.
@Immolate62
7 ай бұрын
@@dtibor5903 my friend, what does anything you just said have to do with anything I said? I remarked upon what I thought most people would do about the recall, and stated that if you were unhappy with Bambu's response to the situation then there is something wrong with your thinking. I did not mention the design, UAT or production process. Bambu Labs is paying a big price to stand by its customers and they deserve our praise.
@drjrjules1
7 ай бұрын
My immediate thought was to just wait for the new hotbed to be sent out, however i've now decided that I'll return my entire printer and upgrade to the X1.. this A1 was my first printer and i'm in love with it.. this seems like a perfect opportunity for me to upgrade. Dunno, I dont feel like you can be mad at Bambu for making the responsible decision to recall the machines, even though it sucks to have to put it away for a couple months. I've had to deal with their customer support and they've been nothing short of excellent. I'm not gunna jump off the Bambu wagon because of this.. in fact I'll probably double down with upgrading.
@Immolate62
7 ай бұрын
@@drjrjules1 I was just commenting on another guy's video who returned his A1 and bought an X1C. Maybe this is all a plot by Bambu to sell more X1C's! :)
@-4rchibald
7 ай бұрын
We don’t even know if it’s their fault yet, could be like the 12vHPW connector and it’s just a bunch of idiots slamming the cable against a wall…
@highroyds
7 ай бұрын
Honestly, your channel is the only one that has explained how this issue has happened and all about the voltages which is a BIG thanks !! But I’m with you that the cable is definitely too short & coming out at such a very short turn to the bed. I was about to buy the A1 recently but other issues made me stop & now this happened I can see the A1 being their last ‘bed slinger’
@andreas.grundler
7 ай бұрын
I don't know about that. There's a reason why they built two bedslingers despite their motto "no more bedslingers". They are cheaper in production and shipping. That's the only way they could gain a foothold in this price region at all.
@roncollins4908
7 ай бұрын
Started seeing the warnings 2 days after I finally made my decision about the A1 and placed the order. Came home to the unit sitting in my doorway today and what should have been exciting turned to dread pretty quickly. As an engineer, I totally understand that these things sometimes happen and hope they can get a solution put together quickly. They appear to be taking it seriously and that's certainly important. I'm likely to keep this system and see what they come up with. Unfortunately, I had a large amount of printing to do and was counting on the speed of this machine to accomplish my goals.
@KinbynTrapstar
7 ай бұрын
you can print a cable holder for the cable to prevent over stressing it tho so it wont break lol
@Stefan_Van_pellicom
7 ай бұрын
You know what to look out for now. Provide a quick and dirty strain relief solution, and just start printing …
@Gigaloader
7 ай бұрын
The problem is not just the outer plastic getting fatique. The tight wrap of the inner wires by the outer plastic dipped insulation is the problem. They are using the wrong cables on all their bed slingers. Same applies for the cable going to the extruder. You either need cable chains with loose single strands inside - or a flexnet wrap cable to allow for movement.
@darekmistrz4364
7 ай бұрын
Such a basic mistake for a company that should be taking "3d printing to next level"
@B_M_A
7 ай бұрын
Pro tip a flex net sleeved cable still has a solid ass cable / strands of cables inside lol. They simply just used the incorrect inner insulation for those specific wires and the outer sleeve for aesthetic reasons is also incorrect and on top of that, length wise, it's too short of a cable and with it not having much flex or play to move it's forced to flex in any given spot, but once it finds a spot to flex it will flex in the same spot over and over and over until failure.
@dftdbs1010
7 ай бұрын
Also the thickness and type of wire they are using. They fatigue as well. Bend a piece of metal over and over again, eventually it will break. Same case here.
@PiDsPagePrototypes
7 ай бұрын
Thier response sounds like a good reason to deal with them in the future. Safety first, then options to return or repair. And if people keep using and something happens, Bambu are less likely to be held responsible as they've asked everyone to stop using.
@martythemachinist8104
7 ай бұрын
Ricky, Thanks for the information and quick response to your subscribers. I purchased two machines at Christmas from Micro Center NY and I love them. Being as I am an electrical and mechanical engineer, I have inspected the cable and so far it is fine. I only print when I am right next to these printers and never leave them alone. I opted to send for new beds and cables and I will replace them when they come. In the mean time I inspect the machines before each print and always keep an eye on them. So far so good. I hope Bambu Lab resolves this quickly. These machines are fantastic. By the way, I love your videos. Keep up the good work. Happy Printing everyone. MartytheMachinest
@toddy9141
7 ай бұрын
Hats off to them for pulling the printer, and offering solutions. These things happen and at least they have their customers safety in mind.
@HeroRc
7 ай бұрын
I don't agree that a recall is a reputation killing move. On the contrary, it is a responsible action that I expect from the company that is serious about customer safety. Playing cool and pretending everything is fine - that would be a reputation killing move.
@flyingace1234
6 ай бұрын
Same.They are nailing the reaction as far as I'm concerned. I was saving up to get one. I guess I will have to wait a bit longer.
@markburgess4528
4 ай бұрын
Great video Ricky. It's good to know that Bambu Labs are being proactive on this issue. Sadly though they'll be damned either way. People will complain that they can't use it or they could of kept quiet and not said anything and then if a fire happened the same people would be up in arms saying why didn't you fix the problem. Personally I think they are doing all they can in this case.
@GruesomeJeans
7 ай бұрын
I have an Anycubic Kobra Neo which suffered from faulty bed thermistor wires. They used thin cheap aluminum wires which would break within the insulation causing a misread bed temp and an error. Their solution was to sent you a whole new bed with the same exact wiring on it. I chose the route of desoldering the old wires, and soldering new higher grade flexible wires on. Kudos to Bambu for being so proactive on this, when the A1 is back on the market, I'd be interested in picking one up myself to replace my kobra neo. Hopefully those who choose to do the repair themselves can manage it safely!
@JStunt2
7 ай бұрын
Thanks for passing along this Useful information. Ive got an A1 with an unaffected cord and will be taking the option to receive the new heat bed and cable when its available. I have other Bambu products and will continue to support them as I feel like this is a great solution to a problem.
@Goosefang
7 ай бұрын
I’ve opted for for the heat bed replacement and $120 voucher. They supplied a link detailing the replacement and it seems very straightforward. In the meantime, my cable is fine and already had a printed support before they made their first announcement. I’ll be using it right up until the repair, though I won’t be leaving it unattended.
@Uncle_Baby_Billy
7 ай бұрын
Replacing it should be fine its the same set up as when we got it.
@Goosefang
7 ай бұрын
@@Uncle_Baby_Billy I did not have to attach my heatbed. It won’t be as when we first received it but their video link detailing its replacement was straightforward
@IanAddington-d6p
7 ай бұрын
Do you get to keep your old bed?
@Goosefang
7 ай бұрын
@@IanAddington-d6p replacements won’t be shipping until next month, will find out then. In the meantime I already had support on my cable and will continue to use it, but only while I’m able to supervise it
@Goosefang
5 ай бұрын
@@IanAddington-d6p they do not require you to send the old bed. Got it last week and have it installed, now I’m waiting for the $120 store credit
@KidHaru
7 ай бұрын
Great video. I didn't even think about the lunar new year effecting their staffing or the fact that new people come in not knowing they may have to pop the hood at some point. And it was cool seeing you open the A1 to examine it's repairability. Getting a printer swapped out seems like a pain to wait for but I appreciate Bambu offering it as well as the new cable. Hitting both bases.
@oldphart-zc3jz
7 ай бұрын
Kudos to Bambu for the prompt recall. This is a MAJOR departure for a Chinese company most of whom build garbage unless directed by a foreign company subbing out to them. The wretchedly thin power cord is no surprise but their adult response is impressive! If companies like Bambu emulate the Japanese embrace of quality they can capture much larger markets. W. Edwards Deming is a hero in Japan while he was neglected in his home country. China would do well to study quality because at their labor costs they can make it affordable rather than compete on the bottom with emerging nations who have lower labor costs on that bottom end.
@Ilumiizoldyck
7 ай бұрын
It’s sad men, this machine was perfect for me. I returned it yesterday it hurts. I wish they came out with an improvement soon. I’ll for sure buy it again
@RickyImpey
7 ай бұрын
Hopefully they will find a way to speed things up🤞
@accumall3027
7 ай бұрын
Improved A1 should be in the first priority for bambu now
@jayfowler4747
7 ай бұрын
Its very difficult to stop these issues, and getting users to repair it themselves will be frowned on by the safety standard organisations.... Ah well the update confirmed my thoughts...
@martythestines
7 ай бұрын
I actually snagged a Flashforge 5M since they were on sale for $300, as soon as I saw the recall for the A1 on Friday. Yes, I didn't know until Friday and was using it a ton. The app on my Pixel 7 don't like sending push notifications so i did not see that when it was originally sent out. Now I'll still have my Ender 3 S1 Pro and the Adventurer, once it's here Wednesday. But my wife uses the A1 since she doesn't have to use a slicer and can get a profile from the APP..... Now I wait for the replacement bed and that $120 voucher.
@802Garage
7 ай бұрын
Great choice! They just released vanilla Klipper firmware for it as well as design schematics and a print your own enclosure design they'll have a cheap accessory kit for soon. It's a lot of printer for the money.
@bruceyoung1343
7 ай бұрын
I use now use 120 volts at 750watt and fast to heat the bed. The first time I put in with wrong strings wires. And one broke. I changed the wire with silicone coat. So they are the best bending
@chriss2295
4 ай бұрын
This is a major oversight from an engineering standpoint. This is a known problem with bed slingers for many years. The issue could have been avoided by using a proper spec cable and a different design.
@danielj.3326
7 ай бұрын
Good thing I decided to buy it next month. We will see how the new version will be. Still excited and I think the way they handle the situation is really responsible.
@clockworkvanhellsing372
7 ай бұрын
1:56 The main reason for going with 110 - 230 V beds instead of 24v ones is cost and space. An appropriatly sized powersupply for a good bed heating performance would cost ~40 to 50$, which goven the price of this printer is a significsnt portion. And these powersupplyes aren't small. A 500w one would take up ~ 50% of the space of the base. Going with 24v instead simplyfies safetyratings a lot, since the company can just buy a readymade and certified psu and build the rest of the electronics under much simpler design rules, due to 24v being safe to touch. This saves significant ammounts of onitial costs.
@ianfairbanks1318
4 ай бұрын
my brand new A1 just showed up. they have revised the wiring with a mesh sock. and that is about all i see. there is also a tag on it now that says "DO NOT ALLOW ANYTHING TO COME INTO CONTACT WITH THIS CABLE."
@_..-.._..-.._
6 ай бұрын
My Ankermake m5c has a cable like this but at 2000hrs+ of heavy printing it’s in perfect shape. I want the A1 so bad now.
@mechanoid5739
7 ай бұрын
Look at anything that has an electrical connection attached to a reciprocating mechanism, inkjet printer head, scanner, HDD head, etc. They all use flat cables. Round multicore cables flexing like on the hot bed will always put strain on some of the conductors that are on the outer radius of the bend. The action will pull them tight. In this case either the copper conductor will stretch or the outer insulation will collapse causing a kink in the cable. You can see this in the video. This then creates a stress raiser at the point of the kink and the strands of the copper conductor will fatigue and break. This continues until the current being carried by the remaining copper conductors is too much and the cable heats up and goes into melt down. A flat, "ribbon" cable is not subjected to the same stresses and will, if designed correctly, will last a very long time.
@weekendwireless
7 ай бұрын
Such a great video and the best explanation I’ve seen of the problem. Keep up the great work and thanks for sharing.
@kurtnelle
7 ай бұрын
I guess they should print a "strain relief" and adhere it to the back of the bed cable where the cable gland is. Clothes irons have this.
@martinskamla6789
7 ай бұрын
2:00 you are completely wrong about delivering more current The higher voltage is actually there so you could use SMALLER current to deliver the same POWER (ohms law) the cable gauge is actually determined completely based on current and NOT power therefore you can actually use a smaller cable cross section to deliver more power In the Bambu A1 case they use 110/240v (voltage) and up to 7A (current) which make the bed heater 770w (power) in 110v countries and up to 1680w in theory in 240v countries but they seem to have capped the PWM under 700w in real use……… They are using a 0,5mm2 cable to do this as it is only up to 7A However if they wanted the same power out of 24v they would have to pull 29,16A from the power supply which would require a much larger power supply and at least 2,5mm2 cable……..
@zapl80
7 ай бұрын
I guess he meant to say "power" (i.e. Watts) because it's correct in that case: "The main reason for doing this is to either deliver the same amount of to the bed using a smaller cable or alternatively deliver more to the bed using the same size cable". Could also be a heater with higher internal resistance for 240V countries, would be the common practice for DIY where you'd buy a silicone heating mat with some watt rating for your specific voltage 24V, 110V or 240V
@martinskamla6789
7 ай бұрын
@@zapl80 yes exactly
@IanSmithCA
7 ай бұрын
I have an Artillery SW X2. The X1 had issues with its line voltage bed heating cables, but they quickly fixed it and put lessons learned into the excellent X2 cable. I trust it and I am thankful for the agile bed heating. Your toaster is easily a more substantial shock hazard than this thing is.
@BigBenAdv
7 ай бұрын
This is why I've always used Neoprene jacketed light to medium duty industrial cables when making my own power cords - more commonly known as H5RN-F or H07RN-F. Very flexible stuff that's also heat and liquids resistant. Aside to that, an angled strain relief along with a slightly longer cable would probably help. The former would help in situations where the user butts the machine back up against a wall. More complicated fixes would be to use a cable snake or spring type anti-kink mechanism to limit the bending radius.
@logicalfundy
7 ай бұрын
It's definitely hurting Bambu's reputation that this happened. In Reddit I've seen an uptick in A1 owners asking about or outright buying other brands. Bambu had a reputation of being a quality printer, and this knocked them down a couple of notches it looks like. Hopefully they don't just fix this one problem, hopefully they make changes to increase their QA.
@andrewut7ya511
7 ай бұрын
Every bedslinger is open to this problem. I Bought 5 of the same printer at the same time and they are all fine but 2 just happen to have a sketchy bend in the power cable. I work with wires and am paranoid about wire bends so i was able to correct them but i think if those printers were bought by first time users they would have left the weird bend and after many hours of printing im sure it would have severed itself.this is why its best not to leave printers alone. We all do it but you gotta be safe. Im fine leaving it overnight if im home because worst case scenario the smoke alarm would do its job and when i go to work i leave the camera feed open on my desk with the option to cut power through a smart outlet. If the printer is malfunctioning your app wont turn it off. We all hope nothing bad will happen but its important to be aware that printers are inherently kinda sketchy, its 2 heat sources that move around all day. Just do what you can to be safe.
@billmurphy7430
7 ай бұрын
Agreed! I think we all take risks with our unattended printers. I use a smart plug and a camera with mine, but I really need to wire in a smoke Detector that will cut power when it’s triggered.
@andrewut7ya511
7 ай бұрын
@@billmurphy7430 im working on the same thing! Im about to set up a real print shop, its time to make the smoke alarm plug thingy. I might do custom pcb but have also just considered wiring a switch by using the alarm signal to trigger the switch instead of the alarm. My electrical skills are vert basic but i work with alot of smart guys so i can get it done with help. Let me know if you got any ideas, id love to hear them.
@roysutton577
3 ай бұрын
I noticed that the same cable / missing strain-relief issue may exist on my new A1 Mini.
@RickyImpey
3 ай бұрын
The Mini is not affected by the same problem. It has a different cable and a low voltage bed.
@roysutton577
3 ай бұрын
@@RickyImpey That is nice to know but the lower voltage means higher current and the A1 Mini strain reliefs are suspect. I can only go by my electrical career (46kV, 4160 - 600V factory substations, 16 PLC running 2,000 motors, programmer, national trouble-shooter, panel builder)
@donnyriggz
7 ай бұрын
Just returned my A1 Combo to Micro Center last night and picked up a P1S for just $60 more after the $80 refund credit offered by Bambu Lab. I will miss easy multi-spool printing for awhile, but will eventually pick up an AMS.
@Murgoh
7 ай бұрын
A regular plastic insulated AC cable simply is not designed to bend hundreds or thousands of times per hour many hours a day. Neither is the DC wire used by other manufacturers really but fortunately low voltage wire has much thinner insulation and on most 3D-printers there's no thick outer jacket to stiffen things up so they mostly get away with it unless the wire used is of really crappy quality (too few strands, aluminium instead of copper, poor quality insulation) as the ratio of the bend radius to the cable diameter is much more favorable. There are of course industrial grade flex cables specifically engineered to withstand constant bending meant for applications like this but they are much more expensive than regular household/automotive stuff so the designers would have hard time convincing the bean counters it's actually necessary to use the better wires, especially as this is a budget consumer machine built down to a price. I guess Bambu and other manufacturers will learn from this, cutting wrong corners to save a few pennies can get really, really expensive. Still, unless the cable is totally sub standard crap the material should be fire retardant so it can melt and smolder but not go up in flames which means it's very unlikely to start a fire unless there happens to be something flammable close to the cable. So if I had one of these (which I fortunately don't, I opted for an Ender 3 V3 KE when upgrading to a new generation fast printer) and the cable had no visible signs of breakage I would keep using it under observation (not leave home when printing and have a smoke detector and an extinguisher at hand and regularly check the cable) until I got a replacement.
@SgtHouse
7 ай бұрын
I wish this recall came out sooner. Mine exploded taking out half the house. The flaming filament hitting and decapitation all my family members. Even my hamster "printy" didn't survive the massive carnage! What really was devastating and tragic was me losing my 18 hour pint during the process. 😢
@michaelmerryman587
7 ай бұрын
I believe Bambu did the right thing, disclosed the issue and have a plan to make it right. Not many manufactures will do that. This will build brand loyalty in the long run. I also praise them for offering a self-repair option. I support the right-to-repair movement. I think we, as consumers, need to change our mindset about making repairs and attempt more repairs ourselves. Manufactures need to get better at sharing repair instructions. Bambu is on the right track. Repairs like this can be done safely without being an electrician or having an electrical engineering degree. Safety instructions can be included with the repair instructions. Doing a repair like this yourself will make you more aware of how the printer works and lead to building self-confidence for future repairs, which has many other benefits such as reducing down-time, reducing back-and-forth shipping, reducing landfill waste,. In the end it will improve safety and reducing costs.
@gibilator
7 ай бұрын
I have raised the mains issue (as I live in Aus with a wife that works in insurance lol) The biggest issue I have isnt the handling of the situation, but the requirement for having kept the box! Lots of people live in smaller apartments and houses. The box was huge! Its likely gone to waste for most people (as is mine) they state you can only fill out the form once... do we get a label for postage because this will likely cost well over $100 for a non business ownwe? Lots of unanswered questions still.
@ShawnHicks-os6jp
7 ай бұрын
The blog said they would cover shipping. What the didnt mention is how to claim option 1 or 2 if you purchased thru a reseller. I happened to have purchased mine thru a reseller when i was near one an a business trip. Needless to say they are no where near where I live, and Im not making a trip to return a printer. Bambu should honor all of their units reguardless of where it was purchased. Currently it seems they only have an option for individuals who purchased direct from them and had their units shipped from bambu.
@RickyImpey
7 ай бұрын
From what I have read, I think their intention is to make it possible for anyone to return the A1 if they want to. I imagine that they possibly just haven't worked through all of the different types of customer situations that they will encounter. I would advise contacting them to ask what you should do if you bought from a reseller or don't have the box etc. I would think they will work it out.
@ShawnHicks-os6jp
7 ай бұрын
@@RickyImpey i went ahead and filled out the recall form and just filled in purchased at micro center for the order id number. I received a confirmation of my selected choice, and the discount associated with that and a timeline on when to expect what. So it seems that even though there was no clear explaination for items purchased at authorized resellers the regular form worked fine. Also it appears that individuals returning the A1 to microcenter received refunds no questions asked and the $80 discount twards one of the other bambu labs printers. Many posters reprited that stock of the p1p and p1p combo to be depleted at several microcenter locations.
@meyou9369
7 ай бұрын
Talk about a bad timing for an ad. Just got an ad for the Bambu Labs A1 Mini during this video. The algorithm it seems has it's own sense of irony.
@RickyImpey
7 ай бұрын
🫣
@Celesmeh
7 ай бұрын
I'll be honest I haven't lost any faith in the company if only because they quickly recalled it, that means that they are paying enough attention to recall everything and not try to sweep it under the rug. I think that's worth looking at
@Falkoni339
6 ай бұрын
Would you suggest buying a P1S combo instead of waiting of the A1 combo as first printer? Not only because of the waiting time, also in general worth it? I would spend about 215€ for a shelf to cover the A1 but would a P1S just place on what i have. So price difference would half for me.
@echobucket
7 ай бұрын
I kinda wonder if the people who had this happen shoved the printer too close to the wall or something?
@dancoon7653
7 ай бұрын
Ive choosen to repair myself. I cant afford the uplift to a P1P, Ive bought accessories for the A1 and I don’t want to wait until May. I've watched the guide to changing it, and it seems easier than a lot of things I've done. It's not like I gotta get the soldering iron out. Plus the £111 voucher was the icing on the cake. Ibe gone from angry as hell to impressed at how they are dealing with it
@ontime8342
7 ай бұрын
I thinking same but if like he said, there is fine tuning to be done while changing the bed and this could lead to very bad print quality.
@dancoon7653
7 ай бұрын
@ontime8342 I can't see that being an issue as it'll run the calibration and if it does cause issues like that Bambu will be right back where they started with loads of angry customers
@loquacious1956
7 ай бұрын
I have opted for the bed replacement and hopefully the machine's self calibration sorts out printing issues if any. I have checked my cable numerous times and also printed and attached the cable strain clip and have seen no issues at all. I am also connected to mains power through an RCD so any short will shut things down immediately. So I will be using my machine under close supervision, i.e. no more running it overnight like I had been for weeks, checking the cable before and after every print and wait to see what happens with either a bed replacement or something else that Bambu might come up with in the mean time. Sending it back is not an option for me as I got rid of the packaging weeks ago.
@spykillergames8402
7 ай бұрын
i predicted this issue when i saw how an A1 works Vs my X1C (the X1 doesnt throw its heatbed violently back and forth but rather slowly winds it up/dn)
@enkidu9989
7 ай бұрын
only affects .01% of customers with that model? seems like an iffy number and probably just to keep faith in the company, worse than that it might convince some to ignore the potential threat and continue using their machine. Maybe more testing next time and not to rush things to market.
@pewpewpops
7 ай бұрын
I want to know what those "other critical adjustments" are. Do you know Ricky? Thanks for the vid and I personally am going with their bed replacement option.
@RickyImpey
7 ай бұрын
Well, even though there are no visible bed springs and adjusters, they are there. They are inside all of the plastic coverings. I don't know if the bed will need tramming somehow or if they come factory set. I guess we will find out!
@pewpewpops
7 ай бұрын
@@RickyImpey I was thinking the same thing. I returned their A1 Mini because the tramming was a pain and I just could not get it done right. I have on Ender and other Creality units but it was such a pain on the A1 Mini. Most likely my old eyes. They took it back and I got this A1. I really hope we do not have to do the tramming. All and all I think they are trying hard to take care of this and I am sure it will be taken care of.
@11290slk
7 ай бұрын
Not sure how many amps they are pushing through that wire but seems like a flexible, “coiled” cord might be a fix
@ShawnHicks-os6jp
7 ай бұрын
I watched the replacement video on the official Bambu Labs website. It appears that the actual bed itself is attached via 4 screws to the actual carrage so you only remove the bed, not the mechanism that moves it. It appears that its as simple as removing the bottom from the gantry assembly, removing the front and rear bottom panels, unplugging 3 connectors and unscrewing the ground, pushing the strain relief out of the printer housing, and unscrewing 4 screws that attach the bed to the carrage assembly. Reverse proceedure to install. It also appears there are 7 wires total inside the cable and 4 of them are in a single plug connector.
@Pjwwoodcraft
7 ай бұрын
Great video! thank you for actually explaining the issue. A hard choice, as someone who is confident in tinkering I feel option 2 is best, however as a hobbyist printer who's printing needs are not essential, is the (albeit tiny) risk of serious hazard worth it at all? Despite the inconvenience I will be going with the full refund. This will also allow me to get the ams lite next time round.
@steini19o4
7 ай бұрын
To me there is 0 need for Bambu Lab to restore any faith in their company. We are all humans, making various mistakes, some more consequential, some less. Bambu Lab issuing (and incentivizing!) a recall this quickly after launch for an issue, that still affects only few models (due to the cause being high stress on the cable followed by fatigue), tells me that they have beyond excellent quality assurance, customer relations, product life cycle management and corporate and moral integrity. It is a really odd experience with many of the new or smaller Chinese companies, who either hide that they're based in China, or leave it ambiguous, but when it comes to customer relations or support, I wish I could get but half as good after-sale support for my all German washing machine and water heater, like the one I got for my 5€ pen or 250€ standing desk frame.
@_..-.._..-.._
6 ай бұрын
I wish I could somehow buy a ton of these as-is and fix myself for a farm. These are perfect farm printers otherwise.
@AM-jw1lo
7 ай бұрын
Good report, but i disagree with what you say of the A1 cost, for what it does its a bargain. I do question we will see new beds by April and can only say I hope so. Sad day when the home fix it person is not allowed to fix his own equipment, calls into question all those Voron kits. Would have been nice to know what those countries were so we don't have to think it is ours.
@zetsuei18
7 ай бұрын
I hate that I had to give up my A1. I was originally going to keep it once the recall was made, but my A1 had an extruder sensor failure that resulted in me having to return the printer to the store I got it from. Unfortunately, because of the recall, I had to get a different model. I got spoiled on the sensors and capabilities of the A1.
@photo_n_art
6 ай бұрын
In my opinion this is the beginning of the end for Bambu. Quality control issues and drastic increase in prices and comparable printers from competition with much more attractive pricing won't help Bambu in long run
@Phynellius
7 ай бұрын
3d print some cat track + a guide for the cable along with a little bracket for mounting, fix the issue yourself? As an electrician fixing this myself doesn't seem like that tall of an order
@aware2action
7 ай бұрын
The issue is BL has used, a mains rated appliance cable, to cut down the costs. There are special high flex high voltage/high power (220V/2.2kW) cables controlling VFD spindles in CNC milling machines, through a dragchain, without any issues. But the cable itself could cost much more than the off-the-shelf nichrome heaters. The bottomline is the design decision to cut costs, by not coming up with a better design, and to slap on an appliance cable to a high power appliance heater, all the while knowing the usecase very clearly. Currently the issue is the liability of customers not doing the cable upgrades properly. All the cables, will bite the dust(or smoke🤔) eventually!. Easier solution, is to get the bed separated and sent to BL(postage paid), for a proper fix. They can give additional credit in BL store, for those customers. For those, who don't want the repair done by themselves, they just return the entire printer, and get credit for a new A1 with free shipping(or better yet pickup one from a nearby retailer like MC). The old printer can be sent back in the same box, while the credit card payment used as a deposit. What BL should avoid at all costs, is a CA suit, with no benefit to customers, brand reputation or BLs bottomline, while lining the wallets of those who brought the CA forward. Just some helpful 💭
@whotube357
7 ай бұрын
Bam boo boo....why I like my Creality Ender3.... proven workhorse
@st0mper121
7 ай бұрын
The early Pursa models used this method and it worked good for bed wiring. take a peace of filament. tie it into your wiring (tape and just follow along side of the wire) the filament will prevent the wire from bending and reduce the chances of your wire to brake. TBH this is really a N00b mistake. as i said this was a fix on early Pursa models. Its like wanting to build a boat with no understanding it needs to be water tight to some degree.
@dickpunchlollipop
7 ай бұрын
I think this will actually help their reputation in the long run. I believe this is the first time a 3D printer manufacturer has treated its customers as customers and not beta testers. You're absolutely right about what you said; even only a few years ago, we were essentially crash test dummies for half-baked DIY projects. It's good to see that changing
@tylervogel3040
7 ай бұрын
My A1 printer has no damage at all to the heatbed cable, however I do have one qeustion, what would happen if I continued to use it until I decide to either send it back or ask for a rep[lacement heatbed, and something happened to my machine durring that short time period where it short circuited or caught on fire? Would Bambu Labs still give me a refund for the $600.00 printer?
@MitchM240
7 ай бұрын
“A fire or worse” What is worse? What else can it cause?
@joehanson4003
7 ай бұрын
Can we expect to see alot of refurbished A1 printers for sale?
@RickyImpey
7 ай бұрын
It wouldn't surprise me. They won't be able to sell the returned ones as new but surely will want to recoup what they can from them🤷♂️
@accumall3027
7 ай бұрын
I guess there will be 'officially refurbished' A1 on bambulab web with a 25% discount.
@hanswurstusbrachialus5213
7 ай бұрын
the problem with bambus closed ecosystem and proprietary hardware. on other printers you just fix it.. here you need to send it back.. thats why they never will be on my desks
@Immolate62
7 ай бұрын
What's keeping you from fixing it and getting a new hot bed and $120 credit as well? This problem has nothing to do with proprietary vs. open source.
@hanswurstusbrachialus5213
7 ай бұрын
@@Immolate62 for those who care about warranty - and thats why most buy bambus because of its noob proof concept, everyone buy these.. i build my own printers.. has nothing to do with the topic. sure i could fix it.. but i wouldnt do it on a machine like this.. they are not the tinker machine like others - at least for me. And if you then really may have a problem, you dont have warranty. Thats a problem when sonething electronic or software related will become a problem. You simply wont fix it as easy like on other printers. Im just looking for the eco system as a whole
@Immolate62
7 ай бұрын
@@hanswurstusbrachialus5213 you seem to have talked yourself into a narrative. Can you replace the wire with something better or not? How often do you return printers under warranty? Do you understand probabilities and risk versus reward? I'm not talking to Suzy homemaker here. I'm talking to someone who is capable and resourceful and is experience at assessing risk - in other words, most people who follow 3d printing channels on KZitem.
@eltamarindo
7 ай бұрын
Contrast this with the Prusa MK series that was the product of a long and iterative process of practical engineering and incremental improvement.
@eltamarindo
7 ай бұрын
@@Immolate62 The A1 uses a smaller cheaper power supply than the Ender 3, so the heated bed will always run on mains power. There is less cost but greater risk for the consumer.
@LeifNelandDk
7 ай бұрын
A spring wrapped around the cable would prevent sharp bends.
@RobertGlazier
5 ай бұрын
Has anyone received a replacement heat bed yet?
@arranwilliams2523
7 ай бұрын
Im glad you menioned it ruining the experience for 3D Printing as a whole, I Am that use case scenario I Got my printer two weeks before this started showing up online. I Bought this to print toys for my kids and to make more interactive and fun projects to stimulate their imaginations. I Then see i can burn my whole house down after making a heft investment in the printer, 12 spools of filament and all sorts of tools, Lube, Brass inserts, Magnets, Sandpaper and paint. Now im waiting months before i can turn it on and make things for them again and its got me a bit depressed. While i think its cool i can get a few new nozzles and a new bed plate when i can print again for free this experience is dulling my excitement for this hobby. I Hope i can get up and printing again soon.
@RickyImpey
7 ай бұрын
I really feel for you. I hope that eventually you and your family will be happy that you got into 3d printing. It can be a really fun thing to do with the family but this kind of thing can make you really regret spending all that money.
@arranwilliams2523
7 ай бұрын
Absolutely i mean this printer was unbelievable, I only really worried about that first layer after that it would be smooth sailing. I Absolutely want to keep my printer and just replace the bed. Im hoping this will work out well and the printer will work for years to come!@@RickyImpey
@ShawnHicks-os6jp
7 ай бұрын
Yeah its a bummer alright, but it appears they are working to rectify the situation quickly, though that doesnt ease the pain of an extended wait.
@rickfair8863
7 ай бұрын
I summited a ticket 7 days ago haven't heard a peep from Bambu. My ticket just says processing. I didn't even get a don't use printer email??? Anyone else in the same boat? I got my A1 right from Bambu web Site.
@RickyImpey
7 ай бұрын
I would email them separately with your details if I were you. People are getting replies quicker than you have.
@lassenissen93
7 ай бұрын
Anyone knows or heard from Bambu, what the return and refund solution will be for us, who has thrown out the packaging? Wasn’t expecting to return the printer after 1,5 months because of a cable issue…
@ShawnHicks-os6jp
7 ай бұрын
No news on that front, and Im doubtful at this point we will hear much as far as updates for a few weeks.
@xGILOW
7 ай бұрын
Yea, either sent it in with a similar save packaging for like 80$ coupon and a faster fix time i guess. OR get 120$ coupon and a new heatbed sent for installing it yourself, but this takes longer as they said via email after my callback ticket form.
@AAE-cg1il
7 ай бұрын
I wonder if other fast heating printers such as the FlashForge and QIDI are going to have the same issue……….
@III-zy5jf
7 ай бұрын
I work in QA in the manufacturing stage (not planning) and we don't notice stuff are wrong all the time. Wrong dimension, design, part number...
@billmurphy7430
7 ай бұрын
Well… Possible shipping damage and customer misuse are both test scenarios that a manufacturer must consider and include within their pre- release test plan. They should have tested moving parts to failure, which includes moving wires, especially a mains powered bed heater. So yes, Bambu “owns” 100% of this issue and they did the right thing by recalling 100% of the printers. I might question the thoroughness of their CE or UL testing as well, although it’s possible that production machines were built with different parts than the original product design. Manufacturing sometimes takes liberties with parts and assembly procedures. I would add that this failure can and probably will affect all printers at some point, so the fact that yours looks ok at the moment is meaningless.
@rayxxkaiser3586
7 ай бұрын
gladly mine is P1S. Good luck everyone.
@attreauh
2 ай бұрын
Good luck getting the bed replacement. Bambu will absolutely not support this recall or replacement in any way!
@mikejh6551
6 ай бұрын
The 3d printed fix needs to turn 90 degrees right so the cable twists and not bend.
@necrotic805
7 ай бұрын
i did that recent update where they detect wether or not the printer is affected by the recall and mine was ok
@Goosefang
7 ай бұрын
Recall is on all A1’s, so if not an A1 then you don’t need the update to tell you.
@necrotic805
7 ай бұрын
@@Goosefangmaybe you need to re-read where you got that info cause both my a1 printers are running fine on current firmwares
@Goosefang
7 ай бұрын
@@necrotic805 “Current Solution Given the challenges customers face in reliably assessing cable damage on their own, and to ensure our customers' absolute safety, we are extending the recall to include all A1 printers currently in the market, regardless of their condition. We strongly urge all customers to stop using their A1 printers until the issue has been resolved.” Directly from Bambu Labs recall
@Goosefang
7 ай бұрын
@@necrotic805 recall is for A1, not A1 minis
@JuanLopez-hi8zj
7 ай бұрын
A1 mini too?
@RickyImpey
7 ай бұрын
No, A1 Mini is fine.
@tombo7719
7 ай бұрын
need to put a 3 prong outlet like on all 3d printers, and have a cord that plugs into the side of the machine.
@3D_Zaga
7 ай бұрын
This is simple repair, just use industrial grade cable and longer one
@eltamarindo
7 ай бұрын
You're using video of breaking a bit of solid wiring as a opposed to stranded wiring could be seen as misrepresentation as you included the video clip in the first seconds of the video. In order to be completely above board in your video, you should have bent the actual cord on your Bambu printer. Other than this you should be commended for being so fast to release a balanced assessment of the subject.
@Seren_Derpity
7 ай бұрын
Meh, I'm cool with it.. Hoping I'm able to use the credit they are providing for me to be able to get a P1P.
@JohnDoe-el5ir
7 ай бұрын
LOL at Bambu Lab. They have behaved ugly towards users not to mention that A1 is about to go on sale and luck has turned on them. Apparently their secret was too much secret 😂
@chrisgulick3608
5 ай бұрын
I am tempted to buy this printer at a discount then replace the cable with a piece of Harbor Freight extension cord. 😜
@wadesims2000
7 ай бұрын
And it is hilarious how the European KZitem creators freak out like the sky is going to fall on their head when something like this happens
@keegantheveganat0r
6 ай бұрын
haha they always use the same picture of that dude with an anet a8 that caught fire from 2015... and tbh back then people were sticking soldered power cables into shit terminals... fact of the matter is- this is probably overblown a bit... and moreso because its supposed to be a printer for people who dont want to tinker...so i get it ... i personally would just replace the cable myself and keep going
@TheDrchaos1989
7 ай бұрын
i asked for a refund and been waiting over 2 weeks for a response due to there recall
@davidmedeiros9530
7 ай бұрын
DAMN THAT SUCKS
@scifimodelshop
7 ай бұрын
I will never buy bed slinger from a company that during there kickstarter “ we will never make a bed slinger printer “ will there first attempt should also come with fire extinguisher
@chrisshaw451
7 ай бұрын
And this is why I never ever go out when any of my printers are running.
@MrKornnugget
7 ай бұрын
Should have stuck to the DC bed on a bedslinger, like the A1 mini. I am not a big fan of AC on bedslingers.
@user-uk3gc2dk3h
7 ай бұрын
AC has so many advantages.
@MrKornnugget
7 ай бұрын
@@user-uk3gc2dk3h I think I know why they went with an AC bed on the A1 but a DC bed on the mini. Since Bambu can hook the AC bed to the mains instead of the DC power supply they can use a significantly smaller DC power supply. I am not 100% sure that is why they went AC on the A1, but it is a significant cost savings.
@eltamarindo
7 ай бұрын
It would appear that this was ironically a decision based on cutting costs. The A! has a smaller cheaper power supply than the Ender 3.
@camelKase
7 ай бұрын
Here in 240v land the bed uses 1000w. There's no way on earth they would put a 1200w(?) power supply in a printer. You'll always get faster heat up times with AC beds. As someone with 8 printers, I'll always favor AC beds. It's so much more efficient.
@MrKornnugget
7 ай бұрын
@@camelKase AC beds have been around for a long time. There is a trade off for speed of heating and shock and fire risk. AC heaters are better for CoreXY because the bed doesn’t sling back and forth. Not that AC heaters can’t be done on a bedslinger, there is just a lot more considerations for the cabling and safety. I have had AC heated beds, 12v and 24v DC heated beds. If I was going to recommend a bedslinger for a friend or family member, where they potentially might be service or tinkering or cleaning the bed with liquid cleaners, I would only recommend a DC bed. In 90% of users a one minute heat up vs three minutes is not really a huge feature. Good DC power supplies have short circuit protection and overcurrent protection that can react faster than a fuse or breaker. If you are counting on a fuse or breaker to protect you from AC mains, good luck. Lower voltage DC is exponentially safer and most vendors choose AC heaters for cost savings not the two minute time savings in a bed heat up.
@emmanuelskolinos1361
7 ай бұрын
why no one is talking about the 80c to 100c firmear update thay did makeing a cable cary more load ? or em i not right that the cables forcet to cary more load im just asking lets say
@Immolate62
7 ай бұрын
100c just takes longer. The load is dictated by the impedance of the heating elements. All the firmware did was increase the limit of the bed.
@PrzemyslawJ
6 ай бұрын
For me A1 is too expensive.
@adamfosfi691
5 ай бұрын
A 5 minute video made in 15 minutes 😭😭
@Junoj101
7 ай бұрын
horrible design with no protocol for replacement. in robotics dynamic wiring harnesses are tested and rated so that after x number of runs the harnesses are replaced. when electing to sell something to an average person one must take into consideration the human element of ignorance.
@daxton7462
6 ай бұрын
Promo sm
@davidmeier1004
7 ай бұрын
go Open source go prusa
@mauricelopez1745
7 ай бұрын
Over reacting . Before bambu labs we all knew the dangers.
@user-lx9jm1wo3h
7 ай бұрын
3:54 No, it is not just because the cable bent too tight of an angle. It is simply poor engineering, and the wrong cable choice by Bambu. Someone did a cable teardown where they split it all apart to show how thin the insulation is on the cables, and the insulation is not even silicone like most AC beds use. They need a completely new cable design, or they need to switch to DC if they want these to be safe.
@IanSmithCA
7 ай бұрын
How on earth is DC safer? Edison created that myth while battling with Nikolai Tesla. It was pure nonsense!
@dave882
7 ай бұрын
So much drama for a nothing problem. Clickbait trash
@joemendoza9188
7 ай бұрын
but all the bambu fanbois said it was a flawless printer
@Xenthera
7 ай бұрын
Imagine hating bambu because they’re popular. Let me know how creality or some other shit Chinese printer company handles a situation like this. Oh wait they’d just ignore it. Go be a hater troll somewhere else.
@dmhayes6
7 ай бұрын
Bad troll is indeed bad. It's not fanboyism to call an amazing machine for the price, a great machine and value. No one is perfect - every being and every company make mistakes. Even you, the holiest of interwebz trollz
@Killswitch1411
7 ай бұрын
You're just a fanboy in another direction.. Who gives a crap what people prefer to use. Worry about what you're doing.
@mahendradhungel8011
7 ай бұрын
This guy didn't talk about any other printer/company. He is just saying things that people in reddit say...
@Immolate62
7 ай бұрын
Said nobody.
@minortoterona2947
7 ай бұрын
recal. man. this easily fixable. also BECAUSE this thing prone to wear and tear, it should be removable eplaceable
@jolonandrade2793
7 ай бұрын
Mines seems to be fine. I am just going to do the replacement. The replacement is straight forward and after having and upgrading Ender 3 so many times. My only beef with Bambu is that short behind AMS lite cable.
@tampa-wings-aviation
7 ай бұрын
Dang, I literally received this printer a WEEK ago, and I already can't use it anymore. It's frustrating but it is also good to know that Bambu Lab have taken note of the problem and are trying to fix it.
@necrotic805
7 ай бұрын
did you do the recent update ?
@someone901
7 ай бұрын
This is the first video of yours that I've seen as I'm really new to the 3D printing space, the A1 was going to be my first purchase. Taking the issues and disappointment regarding the situation aside, this is a really good video. I don't think I've commented on KZitem for quite some time, but there's a level of quality here that's made me do it - I really can't believe you only have 43k subs. Incredible work. Informed, well articulated, unbiased, captivating with no over the top commentary. Kind of reminds me of bigclive (with some differences), if that makes any sense? Looking forward to keeping up to date with your videos.
@RickyImpey
7 ай бұрын
Welcome to the channel! Thanks for your comments. We don't make a lot of noise over here but try to keep things as sensible and balanced as possible. My goal is always to help people make the right choices for them by giving them as much information as possible. That doesn't always bring big views or subcriber numbers but that's not the end goal really. Hope you like some of the other content I've made now your here👍
@Trevs-Shed
7 ай бұрын
Great videos Ricky. Lets be honest here. I have rarely seen anything come out of China that complies with UK electrical safety regulations. Wrong fuses, poor earthing, access to live parts, illegal plugs, the list is endless. Personally I don't want to see mains AC going anywhere other than the power supply. I deal with poor design issues every day and this is a bad one. There is not one electronics engineer who should/would risk their career/livelihood/freedom by implementing any fix to this machine. The same goes for any DIY repair whether advised by Bambu Labs or not. When it potentially catches fire and burns the house down, after the investigation in to why you modified it, guess what your insurance company is going to say. Get these machines returned ASAP. I would love to inspect one, if anyone is close to me in Northants.
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