I told the cashier the other day at BBW that the app has been wonky-fizzles out,etc. She looked at me in disbelief. I am glad that you posted this to verify that it wasn't just me!
@thisguyshops
12 күн бұрын
There are so many problems with the app!
@rona8148
13 күн бұрын
Thanks for sharing Chris, I had noticed that my total would jump to hundreds higher than my actual total. Thankfully, I would catch it before I hit the official submit order.. I had an order that was $40, and it showed $180 for my total??? I back out of the app and went into store. Crazy! Hopefully they fix it soon! Make sure you double check your total amount before checking out.
@kellystepp7491
13 күн бұрын
Same thing just happened to me. I need to always check my total before clicking on submit.
@thisguyshops
12 күн бұрын
❤️❤️
@BSashaRusso
13 күн бұрын
🤦🏽♀️🙅🏽♀️🙋🏽♀️😂🤣😂🤣 we’re all suffering the same bs from that raggedy app. 😒😒🧐
@thisguyshops
12 күн бұрын
💯
@paulawisenfelder1203
13 күн бұрын
Hi Chris, my app was glitchy, too. Not sure what was going on. Mine would just shut down when I was looking at the site. Hope B&BW gets this fixed before candle day especially. Ty for the update on the app. 🤗❤❤
@thisguyshops
12 күн бұрын
Hey Paula! Thanks for sharing! Seems like there is a ton of problems! Thanks for watching! ❤️
@CaseyJolliffe12
13 күн бұрын
Mine keeps closing on me everytime I click something
@DonnaSnead
13 күн бұрын
Yes....They tried to charge me 438$? And I only ordered 😒74$? I thought I was going crazy??? 😂😢 ...I had to delete my order n redo it... So weird
@thisguyshops
13 күн бұрын
Crazy!
@kellystepp7491
13 күн бұрын
This just happened to me last week! My order total was $38 and when checking out the total was $150. My husband caught that mistake and asked what the hell I bought. I had bought 5 items on sale. I called cs and they told me that they would charge full price until my card until the products ship. The lady said it was like a hold. I had this same issue happen a few weeks ago but caught it in time. I never get the double the points or online coupons. I spend quite a bit at BBW too. My husband calls it Bath and Bankruptcy! Oh boy. Anyway thank you for this video. You address great topics. 😊
@thisguyshops
12 күн бұрын
Oh wow! Yeah it’s definitely happening! I don’t think it’s on purpose but it’s because there app is so bad! You know we get excited to order stuff and we trust that the app will charge us correctly! And the fact that you have to wait for your money is ridiculous! Thanks for watching! I’m glad you enjoy my topic videos! ❤️❤️
@jeannegeiger4750
13 күн бұрын
I’ve had all the same type of problems you mentioned. The worst was at summer sas the early access where if you signed into your accounts you purchase your stuff early like 6pm eastern time. I signed in and out and refreshed more than a dozen times and it would bring up the sas price. I called them CS but they were useless trying to say it wasn’t time for me on the west coast since I was 3 hours behind. I ended up missing ALL the 75% off candles as they were sold out by the time it finally worked hours later! Plus I missed the extra 25% off that day the members we’re supposed to get it. Mine wouldn’t load for that price like other p😢who had it. And then they finally removed it. I also had a goofy Bopis order go through for Easton Mall! Mind you I live on the west coast Seattle area! 😂😂😂😂 CS said they couldn’t do anything about it either haha. You know it would have had to be quite an intentional undertaking to change the zip codes and purposefully order from there! Especially since I had never heard if it! Thankfully I was able to call the store directly to cancel that order. But then I didn’t have my candles and had already used the coupon. I tell you Chris it’s not been a pleasant time. Luckily my store manager honors all online only deals in her store for me! And none of the codes EVER work correctly when it’s for members only! I will have fun reading other’s experiences too! Love that you brought up this issue! Oh and let’s not talk about the 3x the points FIASCO 😂😂😂😂
@ShopandMorewithKimberlyNSantos
13 күн бұрын
My zip code changes all the time too🙄🤬
@thisguyshops
12 күн бұрын
We could go on for hours about all the issues this app has 😂 Hopefully it gets fixed soon!
@loriparks8657
13 күн бұрын
You're right Chris had to update it I finally gotten some coupons through the mail been waiting for months all three coupons are pretty good free products one is for free products you spend $35 get $10 off😊
@shannondavis7855
13 күн бұрын
My rewards have not updated at all since the bogo Christmas preview. I have 2 orders on the way but no new points!
@witchyangelambience6112
13 күн бұрын
Hi Chris! I agree with you about the BBW app is glitchy.
@thisguyshops
12 күн бұрын
Very glitchy! Thanks for watching! ❤️
@KamisCorner
13 күн бұрын
Also the app barely loads in stores 😅
@DonnaSnead
12 күн бұрын
@@KamisCorner Sooo true...This has happened to me several times
@thisguyshops
12 күн бұрын
Same! I have that problem too! Even when I’m connected to the store WiFi!
@christianfiguroa7147
13 күн бұрын
Ok bae
@rlilking206
13 күн бұрын
My only issue with the app is the reward points, it doesn't seem to be updated as much as it's supposed to.
@itismyworld141
13 күн бұрын
Whenever I place a pick up order at the store, the staff would cancel some stuff from my order saying that they didn’t have some of the candles but when I get to the store to pick up my items, I would see the same candles that was cancel in the store on the shelf.
@thisguyshops
13 күн бұрын
Yeah it’s a crap shoot with ordering through the app now a days
@LoriBailey-u7s
13 күн бұрын
I have been experiencing the same issue on pick-up orders at one local store, too! Very disappointing.
@rob068
13 күн бұрын
I think if they have less than 6 of any item left in the store BOPIS will say out of stock.
@allysemcnair4762
13 күн бұрын
My app keeps glitching and closing me out of it! It's SO annoying! 🙄🙄
@s.r6331
13 күн бұрын
Glad u said something cuz no1 else mentioned it. Its been glitching on me too
@thisguyshops
13 күн бұрын
The app has been going haywire for a minute now!
@ericlemite6800
13 күн бұрын
We aren’t complaining about the glitches that work in our favor 😉 But everything else they need to fix, we spend a lot of $ in the BBW community. I’m in BBW at least once a week, if the sales are popping of course. Also always have a BOPIS or two. Chris you’re awesome we love your content, so glad to have your channel. I love the other BBW content creators also, but you and @Eric and Company Too are my favorite BBW content creators on KZitem!!!!
@s.r6331
13 күн бұрын
Lol I always somehow miss those glitches 😅
@ericlemite6800
13 күн бұрын
@@s.r6331 me too! I always hear about it the next day and I’m like aww shucks 😑
@thisguyshops
12 күн бұрын
You got that right! 😂 yeah we need an update! I’m always in there too! Aww thank you! We love Eric over here too! He’s so relaxing to watch! ❤️❤️
@ShopandMorewithKimberlyNSantos
13 күн бұрын
Ive had the same thing happened to me b4 where the reward disappears n comes back. Or when im scrolling thru the merchandise i click on it to read over the scent notes and when i go back out to continue scrolling threw the new stuff instead of it going back to where i left off It'll go right back to the top. So annoying! Another thing i try to change location for the bopis and it wouldn't let me change location's! They SERIOUSLY need to get it together with their app, shipping, rewards system, over pricing things and all the repackages !!
@thisguyshops
12 күн бұрын
💯 Tfs!
@robertlint644
13 күн бұрын
My app says to update. But when I tried it says not compatible with my phone. I have had my 25%coupons disappear.
@cynthiaa574
13 күн бұрын
Every time I open it, it tells me to update the app, then I have to go through the process of “updating” every single time I try and use it. It’s soooo annoying and does stop me from wanting to shop!
@traceyking6332
13 күн бұрын
I haven't been able to pull up my app or sign into it at all it says oops error. I called and told them multiple times and still can't pull my app up. I have to go through my email click on something from Bath and Body Works then sign in that way? Makes me soooo mad! I spend hundreds a month in store, bopis and still the same crappy app. Also just got the Christmas early access order and top was broken off Sweet Whiskey fine fragrance mist. Had to get ahold of customer service 🙄 I don't know why they can't just have everything in store and on line for purchase that really upsets me with the on line exclusives. I wanted the Sweet Whiskey and Cozy Vanilla Bourbon and Sweet Cinnamon Pumpkin. I also wanted the Pumpkin Doughnut Candle and the Pumpkin Nut Butter but couldn't justify paying shipping just to get those candles. Rewards at $16.95 is ridiculous when they keep raising the prices on almost everything. I love the fine fragrance mists thats what I like to spend my rewards on.
@ShopandMorewithKimberlyNSantos
13 күн бұрын
I love to spend my reward on the FFM also but most of them are all over the price range😢
@KamisCorner
13 күн бұрын
I just don’t understand how the app is so bad!! They have been testing the rewards app for YEARS in my area before launching it to everyone. I don’t get it 😅
@thisguyshops
12 күн бұрын
I know right! I don’t get it either! Need more updates plus up our reward values!
@Ohiogardengoddess
12 күн бұрын
That’s hilarious with the gift card in the future- year 2050 😂
@thisguyshops
12 күн бұрын
Right! 😂
@kmc0728
13 күн бұрын
Any one else having issues with PayPal loading with in the B&BW app? Seems to go in a loop from entering your email, the password then right back to enter your email screen instead of launching PayPal. Tried from a web browser and was then able to check out with PayPal just fine.
@thisguyshops
12 күн бұрын
Yeah I’ve been having issues with sending the order through. I have to keep changing my shipping address
@sandrakush9056
13 күн бұрын
My problems with the app have been going on for about 3 weeks. My points aren't always added, and because of it, I'm missing 2 rewards I've earned.
@thisguyshops
12 күн бұрын
Tfs!
@pattym.wilhelm9252
13 күн бұрын
My app no longer works. I have to use the website. Keep getting messages that my phone is not compatible. Not going to upgrade my phone to get the app.
@thisguyshops
12 күн бұрын
Sorry to hear that! Tfs!
@tiashadae1143
13 күн бұрын
My app has been a hot mess for over a year so im used to it. 😅
@rosahughey8081
13 күн бұрын
Honestly the app and website are archaic by the standards of literally any other online retailer. I LOVE bbw but I dont understand why they dont make a real investment in a reliable and easy to navigate online shopping experience...it has to amount to way more than in store purchases and yet consistently has ongoing significant issues, one after another after another. 😵💫🤯😡😤 whyyyyyyy?????? My biggest pain is loading time in the cart - i literally cant place my order often enough it has reduced my overall shopping at bbw 🙃 I mean, dont take my money if you dont want to 🤷♀️
@thisguyshops
12 күн бұрын
Tfs! I agree
@Dani-ICU-RN
13 күн бұрын
I can give you my list if you two would like to be part of the corporate solution. I hate to complain and when I tell them I'm not complaining I'm explaining, they seem to listen. In fact my issue with the online purchases and b o p i s, having to return them in store but get money put back on the way you paid instead of in-store credit, has made it to a I don't know what she called it but it's some kind of file for corporate to look at. It's not fair if I go to the store once every 6 weeks and have an online order to return, that it must go back on my card, and I cannot just shop in store, this also in disables the swap out the fragrance you didn't want sale item. If I got 495 body wash yesterday, and I want to exchange it for a different flavor same price, I can't do that if I purchased it online. I have all my receipts for everything. It's just a hot mess lately. If you want to see my list of the online issues I've had and missed sales I am happy to share.😅 again, not complaining just explaining. I guess they don't know what they don't know, and, if we don't tell them they can't fix it. Pardon the run-on sentence, doing talk to text
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