Effective communication is essential for engaging in meaningful, although sometimes challenging, conversations with customers. Building a strong relationship is critical to facilitating these interactions. During mobilisation, we focus on establishing these connections, and maintaining them through renewal or retention periods. We believe that trust and transparency lay the foundation for these enduring relationships.
Clear communication is absolutely vital. It ensures that both parties are on the same page and that expectations are managed effectively. Some discussions during mobilisation can be particularly tough, especially those involving cost variations or asset verification. These conversations often require a delicate balance of empathy and firmness to reach a satisfactory resolution. Ensuring a positive relationship is crucial for navigating these conversations successfully, as it allows for open dialogue and mutual understanding. By prioritising strong communication and relationship-building, we pave the way for long-term success and customer satisfaction.
We recently had the pleasure of sitting down with Becky Price, DMA's Mobilisation Manager, for a brief discussion on the critical role of communication and establishing customer relationships during the mobilisation phase.
www.dma-group.co.uk
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