Steam still builds up after unplugging it so you have to be careful with if you want to refill it. Need to hold down the trigger while unscrewing the cap. Use a oven mitt for added protection.
@lostandfound5145
Ай бұрын
Does anyone know if the product is actually defective or if these burns are due to user error? I love my machine 😭
@adorkablejes
Ай бұрын
Honestly without clear information of how exactly it's burning people, I'm just going to keep mine. Allegedly only 150 people have encountered injuries from the product. Sounds like user error, unless Bissell comes out with a more specific explanation I don't understand what the issue is. I love this thing, and there's no equal replacement on the market right now.
@AshNPalm
Ай бұрын
You have to wait 5 minutes to open the cap after the product runs out of water. If you open it too early it burns you, but not so badly that it would leave a lasting injury. People just don't read directions. This product has been out since 2008, and is now popular from tik tok. This means more people are using it, so therefore more injuries bc people don't read directions. I am glad I got mine bf it was recalled!
@skatinghorse
Ай бұрын
My thoughts exactly. I have used my steam shot countless times without any issues. Use distilled water, the user manual, and common sense people.
@pamelawade2334
Күн бұрын
I should have not applied for refund!!!!
@kelseytrevino6940
Ай бұрын
Thank you so much for posting this step-by-step guide for getting a refund. You made it so simple! 🧡
@deedsh6280
Ай бұрын
Thanks for posting this. Just did the form w/ pic, and all went smoothly. You covered the process well. Also appreciate the tip on a different model. I did like my steamer.
@xprismperfectx
Ай бұрын
I am not filing for one on mine, I think it still works great I will just be careful with it to let it cool down before uncapping. I have one of the newer models, just not bothering with the recall.
@AnjanS-rp4qk
Ай бұрын
May good sense prevail. If it works well, who can say except the user, what to do with it?
@pamelawade2334
Ай бұрын
Why would you not do this ??
@xprismperfectx
Ай бұрын
@@pamelawade2334 because it has worked fine for me for years, and they don't have a good replacement steamer to purchase instead with a coupon that they give you, so I'm keeping it.
@PlanetaryThoughts9861
Ай бұрын
I'm so glad that I bought the Shark version!
@Tweetieb
Ай бұрын
Not doing this. The only time I ever had an issue was when I didn’t have the cap screwed down properly. Other than that no problems.
@Arrietta1977
16 күн бұрын
Me either I'm not returning mine. The replacement has terrible reviews.
@alishafeliciano8464
Ай бұрын
Wow. Thanks so much, I am so glad that I came across this video.
@pathoulf1415
Ай бұрын
Thank you so much. Very helpful.
@lme4495
2 күн бұрын
As others have said, I will not be returning mine.... the email I received stated the reason for the recall: "because the product can, in rare instances, expel hot water or steam onto users while heating or during use, posing a hazard of minor burns." Ummm... this product is supposed to produce hot water/steam... if you just use some caution while using it, I'm certain you can avoid being burned. It's really not that complicated, is it?
@angiegreen7225
Ай бұрын
Thank you so much !
@roses609
Ай бұрын
Ty for the information
@pamelawade2334
Күн бұрын
Do you have a recommendation for a replacement for Bissell???
@A66Millhouse
Ай бұрын
80 out of 3 million? Nah something ain't right
@Rose_19911
12 күн бұрын
why?
@paulettabrown6700
Ай бұрын
I filled out the form, and had to upload a photo with the cord cut, and with the model number, and serial number, I tried to upload the photo, but I couldn’t so I had to call Bissell.
@robtk3
29 күн бұрын
183 reported incidences out of 3.2 million units sold. So literally 0.00571875% of units have had a reported problem. 🤨
@brianwolfe87
7 күн бұрын
Sounds like a very reasonable, actually amazingly low problem rate. My opinion, probably user error, not reading the instructions or not enough common sense included outside of the box... 😂
@karenhackney9920
Ай бұрын
What about testing a steam mop that comes with 10 attachments to use like a hand held steamer?
@Tweetieb
Ай бұрын
There isn’t any new model on their website or on Amazon.
@Eargesplitten-Loudenboomer
Ай бұрын
There isn't. I wanted to get a credit for a new one and just redo the cable, but they don't seem to have handhelds anymore :(
@jow.2450
Ай бұрын
My response email says give us up to 3 days. It’s been longer. Wondering how much longer to wait.
@lme4495
2 күн бұрын
just curious, have you received your refund, yet? Hopefully, it's not anything like the blendjet recall, or you may be waiting for months.
@jow.2450
2 күн бұрын
@@lme4495 I received it yesterday! Was glad to chuck the item. What about you?
@FlowerGemsGirl
Ай бұрын
If you get the credit, can it be used to purchase a new one on Amazon or is the credit only good on their website only?
@Keepingthehome345
Ай бұрын
I believe it’s website only
@kateregier7713
3 күн бұрын
So much waste 😢😢 it feels like everyone has this product and there’s nothing like it.
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