I was on this flight and the pilot told everyone, "My windshield has exploded and we obviously cannot continue." He actually said 'exploded'. I was sitting near the front and took a picture of the windshield when they opened the cockpit doors when we landed: It was like a large spiderweb... not just cracks. Everyone on the flight remained very calm, but Neos did very little for everyone when we landed. We booked on Emirates and left a few hours later.
@johnbaker9120
11 ай бұрын
And comments here are wondering why we didn't land at Logan... we flew right over the area and I wondered the same thing, seeing Nantucket (I think) below us.
@RocketRenee46
11 ай бұрын
I’m so glad you’re safe. From a flight attendant.
@rafaelm.2056
11 ай бұрын
The ground crew for Neos probably didn't have any contingency plan in place because when a flight takes off it's assumed that it's not going to turn around. This happened to me on a flight from Mexico City to Los Angeles. We were the last flight to Los Angeles at the end of the day around midnight. We had to turn around due to pressurization issues. When we landed nobody from the airline was there because everybody had already gone home when the flight took off. There were no baggage handlers to unload the bags either. Compounding the issue was that it was an international flight and we weren't allowed into the terminal until we went through immigration, which most of their staff had gone home too since no other international flights were scheduled to land until the early morning. They kept us in a small waiting area until they could find an immigration officer to process us.
@johnbaker9120
11 ай бұрын
@rafaelm.2056 I get that, but Neos isn't even accessible by phone on Sundays (day of our flight) and, even then, it's only 8 hrs/day, opening at 10am the next day. This, according to their website and our actual experience. I recognize they can't plan to have people on site, but to absent by phone 16 hrs/day six days a week and entirely absent on Sundays was a surprise.
@der.Schtefan
10 ай бұрын
Neos: Voli Low Cost. What-e ar-e you-e e-xpecting-e? If-e you-e wanting-e to-e fly-e diamond-e shpecial-e service-e book-e a good-e airline-e-e.
@KatherineCioffi
10 ай бұрын
We, also, were on that flight. Hearing the word “exploded” was pretty shocking. The pilot, crew and attendants did a great job. The pilot at one point told everyone that we were returning “low and slow.” As I recall he let us know that it was lucky we weren’t far out over the Atlantic and he said JFK was planning on our arrival. What happened on the ground after we collected our luggage was a total disaster! But the pilot who spoke in Italian first, was excellent.
@LokiDWolf
11 ай бұрын
First off, c'mon, is that not a cool name or what?! Moonflower 789?! That's so awesome. Also, I wish all ATB were as clear and precise as this controller is. LOL Great job by everyone though. Professional and calm. And considering what the problem was, that's pretty awesome as well. :)
@Bright_Broccoli
10 ай бұрын
Moonflower is a beautiful name.
@RonPiggott
11 ай бұрын
The pilot was so polite.
@jemand8462
11 ай бұрын
I don't think that's an issue, those ERF usually have credit card machines in their vehicles, they could just pay the fee at the gate with the company card. @@J0hnS1111
@marcsi05
11 ай бұрын
Both of them :)
@intrinsicimagery
11 ай бұрын
I’m surprised they didn’t immediately descend to 10000.
@mikederucki
11 ай бұрын
Laminated glass under pressure makes a hell of a bang when it cracks so that would have been quite a surprise to the pilots
@ihateusernamesgrrr
11 ай бұрын
Yeh I was thinking that must have been one hell of a code brown situation.
@michaelallen1396
11 ай бұрын
It happens all the time on airliners, it's not a big deal at all.
@jayreiter268
9 ай бұрын
True @@michaelallen1396 on a 707 the outer glass pane was not structural. Flight could be continued if broken layer could be cleared with wipers, A flight could be dispatched per CDL with the outer pane missing if vision was not effected. The strength is the inner layers.
@metrocaptain
11 ай бұрын
Fortunately the laminated glass cockpit windows have several layers. There most likely would have been a un-shattered layer still maintaining structural integrity. While this was not likely a risk of “blowing out,” this was a good call and most safe action to return to their originating airport to have it checked out. Professional crew and ATC for sure.
@mitty7578
11 ай бұрын
Really professional job by the crew and all ATC personnel involved. Outstanding work
@rewolff2
11 ай бұрын
Good work by the flight crew. They missed the (not that clearly instructed) "cross 31L at kilo", didn't read it back (that the controller "let slip") and they did NOT make any assumptions before they crossed.
@batshevanivylerner8582
11 ай бұрын
of all the ATC in this video, she's the only one who doesn't speak slowly and clearly enough. She may think she's doing a good job racing through instructions because she's dealing with so much activity at JFK, but instead she needs to repeat herself multiple times (and even then it's not all that clear what she's saying). She needs to slow down just a tad to eliminate the need for multiple repeats. Especially considering how many of her "customers" aren't native English speakers.
@tomriley5790
11 ай бұрын
Nice, really professional by the flight crew very impressed - declared their pan pan. Clarified what they needed and the descent also when things were missed/they weren't completely clear (like the runway clearnace to cross wasn't heard they clarified it, very well done.
@michaelallen1396
11 ай бұрын
A shattered outer pane on a cockpit windshield looks terrifying but the inner pane is about 2 inches thick, it's stronger than the aluminum fuselage, there is zero chance it will fail. This is not an emergency situation. The incovenient part is the landing must be done by the pilot with an un-shattered windshield and if it's in IFR that can be a problem because the Captain is supposed to do all landings in CAT 3 conditions.
@ilovetotri23
11 ай бұрын
Seems like both parties understood language challenges and handled them with extreme professionalism!
@Cheese797
10 ай бұрын
Not sure about the 787, but every jet I've flown as a structural inner pane and a heated, outer pane. The outer pane often cracks/shatters, and it's really not a serious emergency. Use the "Ink pen trick"; put your pen on one of the cracks, and if it touches, it's the inner pane. If it doesn't, you can easily see the thickness and determine its the outer pane and enjoy that sigh of relief!
@michaelallen1396
9 ай бұрын
I have been line maintenance for 34 years, I've seen maybe 10 windows shattered, all on the outer layer, it's an annoyance not an emergency. They always change the window before it flies again.
@BillinHungary
10 ай бұрын
I was impressed by the way that the various area controllers passed the baton, so to speak, as they crossed the Boston and Providence control areas on the way back into JFK. Very clear communications, the pilot was very polite, thanking everyone along the way. A team effort by multiple controllers, who were tasked with moving a lot of other planes out of their way. As an emergency airport, a lot of other planes were getting new instructions to clear out airspace - and I'm sure the other pilots didn't complain - they'd want the same VIP treatment if they have an emergency someday.
@needleonthevinyl
11 ай бұрын
US ATC really does have a strong preference for a flight either being full emergency or not at all
@v1rotate391
11 ай бұрын
That’s like saying you’re kind of pregnant or not pregnant
@needleonthevinyl
11 ай бұрын
@@v1rotate391 I suppose pan-pan means "we could become pregnant up here at any time"
@rogergeyer9851
11 ай бұрын
@@needleonthevinyl: Yes. Pan Pan Pan is "we have a serious situation, but not a full emergency yet". That warrants higher priority / more attention, to help them proceed, and in case an emergency is called, but doesn't escalate things unnecessarily. Seems like a well thought out system.
@thomasg4324
11 ай бұрын
*Very professional all around.* Well done!
@TheButterZone
11 ай бұрын
Final ATC needed to tell everyone in the background to SHADDAP
@mickb474
11 ай бұрын
Great communication by all control and aircrew
@robertwilkins8357
11 ай бұрын
Just thank heaven they are ok.
@AzizuddinAziz
11 ай бұрын
JFK Tower ATC speaking so fast. Even me who is fluent in English was confused when I had this running in background, if not for the subtitle. Probably needs to speak slower, it’s an international airport
@Belchmaster41
11 ай бұрын
you have to change the speed to .75 so you can understand everything
@scottwright8354
9 ай бұрын
Sitting in my armchair I'd think that declaring an emergency instead of PAN and told ATC I was rapidly descending to 10,000! Every pound of cabin pressure I can get off that windscreen is a major plus. I'm going to do that ASAP and let ATC clear the way. But also keeping airspeed somewhat low as early on it's uncertain if wind pressure or cabin pressure will cause an ultimate failure.
@pacificdreams1
11 ай бұрын
Curious what they didn't land at Boston, Logan. Seemed so much closer.
@spiest78
11 ай бұрын
My take on that: it wasn't an emergency but pan-pan so didn't have to land ASAP and their company has operations at JFK and not at Boston Logan
@rogergeyer9851
11 ай бұрын
@@spiest78: Seems right. The pilot normally gets to choose in such situations, and the pilot called for JFK. Likely costs and convenience are key when it isn't an actual emergency, re what the airline would want (and their rules for their pilots).
@maurizioguzzetti4297
10 ай бұрын
Boston was a lot closer, but we were at high altitude and it would have taken the same time to BOS or to JFK. Plus, the priority was getting the plane below 10.00 ft in order to eliminate any depressurization problems
@Michigan_Adventures
11 ай бұрын
6 is afraid of 7 because 789!
@gingerhiser7312
10 ай бұрын
Approach sounds like the controller from the "miracle on the Hudson" flight.
@stanislavkostarnov2157
11 ай бұрын
for a broken windshield they were CALM!!!!
@dirkjanriezebos2240
21 күн бұрын
It took far too long to reach the initially stated objective to get down to 10000 feet.
@LeeSmith-cf1vo
11 ай бұрын
Is it normal to go through multiple approach controllers? Or is that because of their lower than usual altitude or emergency routing ?
@jovanmilosevic2494
11 ай бұрын
It would be because of their altitude. Responsibility is split by altitude as we as geographical area.
@remigiochilaule1961
10 ай бұрын
Why is atc goving speed limitations to an emergency aircraft? 🤔
@othername1000
11 ай бұрын
He sounds so disappointed with his emergency designation.
@ObiWanCannabi
15 күн бұрын
now the pilots windows are exploding too...
@gasaholic47
11 ай бұрын
I’m curious as to why they returned to JFK, and didn’t divert to Boston? Seems as though they were far closer to Logan.
@nightrider9060
11 ай бұрын
They have there own maintenance crew at JFK . Going to Boston would be a more expensive fix / replacement
@gasaholic47
11 ай бұрын
@@nightrider9060 Thanks for that explanation!
@eeedawg1019
11 ай бұрын
I find it kind of odd the controller didn’t clear them to 10k when the pilot advised they need 10 or less in case of decompression. Honestly the pilot should have just done it and told the controller.
@alex2143
11 ай бұрын
No idea, but it sounds like the controller was on top of things, and he probably had his reasons. The pilot could've also asserted PIC privileges.
@chrisschack9716
11 ай бұрын
They were vectored off the route and given each descent step before they needed it. There might have been other traffic to be sure they were clear of.
@UnshavenStatue
11 ай бұрын
ATC ensuring clearance from traffic while descending. Notice that the pilots requested descent, without starting. Finally, according to the video at least, all descent clearances after the first came before they reached the previous clearance, so they never leveled off. All in all, ATC accomdated their request perfectly.
@XPoChangLinX
11 ай бұрын
The pilot had a descend all the way down. ATC cannot clear them to below 10 before coordinating traffic below them. Plus, it's a precautionary descend, not that dramatic. you won't want to do a full emergency descend to startle your passengers. And this is real life, not your flight sim where you just reposition down to 10K.
@eeedawg1019
11 ай бұрын
@@UnshavenStatue in a situation such as this, I feel the descent should have been initiated prior to contacting ATC (ATC should have been an afterthought really). TCAS can give a good confidence in avoiding other cruising aircraft. Then once a solid descent is established let ATC know what you’re doing and work with them.
@zamar2158
3 ай бұрын
Moonflower - how pretty. But why moonflower ? Isnt neos simpler?
@RocketRenee46
11 ай бұрын
Is that NY controller the same guy from the “Miracle on the Hudson” incident? I think so! Same voice. Can anyone confirm? He’s awesome!
@jaysnively2472
11 ай бұрын
Why did ATC request a minimum speed on two occasions when 789 was approaching JFK?
@cptjpk
11 ай бұрын
Probably spacing for other aircraft in the patterns.
@UnshavenStatue
11 ай бұрын
spacing for traffic. note that the requested minimum was well below their actual speed in both cases.
@ronwade5646
10 ай бұрын
When ATC doesn't understand what hypoxia is and doesn't seem to care!
@mitchellmnr
8 ай бұрын
If it was Mayday then yea, they would have dropped immediately - but pan pan was called. Inner window panes were most likely still fine - and realistically no issues to fly on - but for safety : return
@johnbrewer1893
11 ай бұрын
had i been at the controls, my first comment to center wd have been, Moonflower is declaring and descending to 10k…get everyone out of my way…..
@rogergeyer9851
11 ай бұрын
Funny how many random internet commenters think they have more expertise than commercial pilots. When they have no clue about the airline required procedures, etc. Very much like flat earthers insisting they know more than all of NASA, all of astrophysics, etc.
@billbrown6586
11 ай бұрын
Why didn’t they land in Boston? Boston not able to take that size of aircraft?
@andreag23900
11 ай бұрын
Neos doesn't operate in and out of Boston. Easier to go back to JFK where they probably have personnel/contracted personnel who can fix the windscreen and also ground personnel to help passengers deal with getting new flights to Italy After getting down to FL100 the broken windshield is not really that big an emergency, so landing at an airport where your company operates makes much more sense, both economically and logistically speaking
@rdbchase
11 ай бұрын
"You can expect your request to them."?!?
@johnstreet797
11 ай бұрын
0:38 We are descending to 10000 feet ATC, figure it out
@jemand8462
11 ай бұрын
I feel an emergency aircraft shouldn't get mininum speeds told by approach for spacing to the next aircraft, especially with a broken windshield.
@rogergeyer9851
11 ай бұрын
It was NOT a full emergency, hence not a Mayday. Completely different rules for a Mayday, when the pilot gets to make the calls, depending on what's needed for best chances for a safe resolution.
@harrymallory7963
11 ай бұрын
Why would the pilot allow his windshield to crack at 37000 ft. I would not have let that happen in my 787 Dreamliner.
@conorcorrigan765
11 ай бұрын
Thats why I always travel in my flying dishwasher.
@rogergeyer9851
11 ай бұрын
Why does NASA allow the earth to be roughly spherical vs. flat? /s
@sbalak
11 ай бұрын
Another 787 local vendor outsourcing screw up. They never learn.
@markcardwell
11 ай бұрын
Good job all. I would have declared mayday and requested minimum safe altitude and Vref + 20 and Boston immediately if not sooner
@rogergeyer9851
11 ай бұрын
Are you a professional commercial pilot? Because you likely would have followed airline procedure UNLESS a true emergency call is appropriate, or you may well be looking for another job, or get a big ding on your performance review, etc.
@msjdb723
11 ай бұрын
So do windshields sometimes spontaneously shatter?
@golfkid333
11 ай бұрын
Yes
@YouCanSeeATC
11 ай бұрын
Sometimes that happens.
@msjdb723
11 ай бұрын
Why??
@golfkid333
11 ай бұрын
@@msjdb723 small cracks, dings can compromise the structural integrity, then when the plane reaches altitude the pressurization will cause it to fail. However they will never completely fail, just shatter and the plane has to land.
@andy1536
11 ай бұрын
@@msjdb723Not exactly spontaneously... There was a "little" help from air pressure difference between in an out of the airplane 🙂 If there was previously some tensions in windshield, for example due to incorrect maintenance, the additinal tension from pressure difference could be too much for windshield.
@othername1000
11 ай бұрын
Moonflower? What is this, My Little Pony or something?
@gorak9000
11 ай бұрын
does MLP have jets with fractured windshields??
@mikek8377
11 ай бұрын
Why is there ALWAYS one of them, meaning ATC, that has to talk much faster than everyone else. They just manage to make things difficult!!. Seems like they think they're really cool, and it just shows how much better they are than everyone else. Reality is, in many cases, they are a safety issue. But in todays world they can do what they want to do and the union has their back!!
@clandry1234
11 ай бұрын
Have you ever flown in the NY airspace? She probably slowed down from her normal delivery! It can be challenging. 🙂
@AirTraffic1991
11 ай бұрын
How can I obtain permissions to use the aviation audios for a Spanish KZitem channel for learning purposes? Please help me
@EdOeuna
11 ай бұрын
You need to check if you’re able to record VHF conversations. I know that some European counties forbid recording of VHF which is why there are so few events like this one recorded over Europe.
@Bonanza06c
11 ай бұрын
Its not uncommon for that to happen. I have had a few shatter inflight in the last 30 years of flying jets. Never had one loose pressurization. Normally its the temperature controller that makes them shatter .
@BabyMakR
11 ай бұрын
Why not clearance straight to FL10k?
@ElizabethClymer
10 ай бұрын
These videos show only the aircraft which is the subject of the video. Rest assured there is plenty of other traffic in the vicinity, especially in this region, it's just not depicted on this video. The controller, IF AIRSPACE WAS CLEAR BELOW, might then issue a clearance "descend, pilots discretion, one zero thousand". But he can't do that and endanger the traffic below the pan pan until that lower traffic clears and presents opportunity for a descent.
@BabyMakR
10 ай бұрын
@@ElizabethClymer Thanks for that. This is why I couldn't be a pilot. Even in video games my situational awareness of that 3rd dimension has always been terrible. I can't tell you how many times I've CFIT in flight sims.
@neom0nk
11 ай бұрын
8000 pounds of fule and 8 hours, Dreamliner burns aprox 1000 pounds of fule an hour?
@paulmiller303
11 ай бұрын
80,000 pounds
@rogergeyer9851
11 ай бұрын
Really? You can't spell "fuel"? Is English your first language? Besides, it was 80,000 pounds of fuel, and they said it twice. So no, it burns more like 10,000 pounds of fuel an hour. There are reasons flying is expensive and causes a LOT of pollution.
@neom0nk
11 ай бұрын
@@rogergeyer9851 한국어는 제 첫 번째 언어이고, 영어는 제 두 번째 언어입니다....
@Christopher-hx6xm
10 ай бұрын
He is so close to Boston why go all the back to JFK and waste fuel...
@georgeconway4360
9 ай бұрын
Probably because JFK is where they have maintenance and the ability to obtain spare parts.
@thailandrose2603
11 ай бұрын
More great Boeing quality workmanship.
@daftvader4218
11 ай бұрын
A sub contractor.
@andydufresne5297
11 ай бұрын
When telling the aircraft to start descending, what does " descend *level 260* " mean?
@linuspoindexter106
11 ай бұрын
It means to descend to an altitude of 26,000 feet.
@andydufresne5297
11 ай бұрын
@@linuspoindexter106 Thank you!
@rogergeyer9851
11 ай бұрын
level is 100 feet times the number of feet. So level 260 is 26,000 feet. Flight level is the nomenclature used, at least for commercial flights.
@ElizabethClymer
10 ай бұрын
In aviation, altitudes are referenced "one thousand", "one one thousand" etc through "one seven thousand". Beginning at 18000' and above - altitudes are referenced as "Flight Level". "Flight level one eight zero" etc. "Flight level 370" would mean 37000 feet. Often controllers have said the phraseology "flight level" so many tens of thousands of times, they are speaking it so fast that "flight level" begins to sound like "level". No worries though, taken in context of the situation, the pilots know exactly what was said/meant.
@jamescollier3
11 ай бұрын
frying pan, frying pan, frying pan 🍳🍳🍳
@PaulLoveless-Cincinnati
11 ай бұрын
Was this on HF or VHF?
@michaelallen1396
11 ай бұрын
A broken windshield is not an emergency, the outer layer cracks from a windshield heat failure, there is no chance the inner panel will crack, they should have just flown the route and landed normally.
@michaelallen1396
11 ай бұрын
@@comcfi There's 2 layers, the inner layer is sufficient to hold pressurization, there's zero chance it will break- the heated pane on the exterior can fracture all day, the only consequence is vision obstruction, the right seater can do the landing no problem.
@comcfi
11 ай бұрын
@@michaelallen1396 I’ve experienced both layers cracking very recently. It most definitely is an emergency situation, even if one layer cracks. The procedure at least on my aircraft requires O2 masks, smoke goggles, slow depressurization, emergency descent, and diversion.
@michaelallen1396
11 ай бұрын
@@comcfi Just curious did you have a bird strike because in 33 years I've seen 4 or 5 cracked outer panes but neve an inner. None of them called an emergency, just an early alert. Tell me what your QRH says or is it pilot discretion to call an emergency.
@comcfi
11 ай бұрын
@@michaelallen1396 Correction: outer layer only, just monitor, but for both layers, which happened to me, QRH requires masks, goggles, emergency descent, depressurization, diversion, etc. We were in the flight levels, so it wasn’t a bird strike.
@michaelallen1396
11 ай бұрын
@@comcfi Both layers yes that is definitely an emergency but like I said I've never seen it in 33 years of line maintenance.
@mutantryeff
11 ай бұрын
!!!
@Flies2FLL
11 ай бұрын
This is a non-issue~
@julienb5815
11 ай бұрын
Well, not exactly, but the ATC who declared an emergency for just that got a bit carried away indeed. The emergency would have been if the windshield had actually broken down completely, IMHO
@N1120A
11 ай бұрын
There is no difference in treatment between PAN and MAYDAY in the US.
@Flies2FLL
11 ай бұрын
@@julienb5815 The outer pane of an airliner windscreen is very hard glass designed for scratch resistance, but it is not very thick. The real strength comes from the heated multi-layer inner glass, which not only holds in the 8.6 PSI pressure differential [multiply 8.6 by the window square inch area to get an idea how strong it actually is....], but is the primary resistance force against bird strikes. It is about 30-35 mm thick. I was flying a Dash-8 one night over Vermont and a bird I'm guessing the size of a pigeon hit the windscreen directly in front of my face, the glass held without any damage. We were traveling 210 knots/242 mph at the time. The sudden impact and very loud noise startled the hell out of me!
@Flies2FLL
11 ай бұрын
@@N1120A Yeah, typically. ATC these days is a mess-
@Success_Loves_Speed
11 ай бұрын
Once ATC hears pan pan, it's a full emergency
@theghostoftravel
11 ай бұрын
he didnt even say mayday?
@andyalder7910
11 ай бұрын
It wasn't a life threatening emergency so just Pan-Pan rather than Mayday. They hadn't lost cabin pressure which would have been Mayday.
@RLTtizME
11 ай бұрын
He did say spatula tho.
@rvierra7235
11 ай бұрын
Well, it is a Boeing product, if anything, we should at least be happy the whole damn ship didnt fall out of the sky...
@chizdippler8496
11 ай бұрын
Yes, because Boeing is known for crashing daily. How do you expect to be taken seriously?
@RLTtizME
11 ай бұрын
You are so wacky.
@gorak9000
11 ай бұрын
I mean, at least front didn't fall off...
@philipketchum1407
11 ай бұрын
PPG Aerospace makes the windshields for the 787. Not Boeing or a mom & pops company. And it obviously stayed within engineering specs as it didn’t suffer complete failure. Airbus also outsources their windows. Just like the vehicle you drive outsources their windshields. But don’t let me stop you from being a smart ass.
@rvierra7235
11 ай бұрын
@philipketchum1407 OH MY GOD!!!!😯😯😯😱😱😱 Thank you SO much for educating me on that point! That TOTALLY explains EVERYTHING! I had suspected all along those darn PPG produced windshields were to blame. Has nothing to do with airframe flex or rigidity specs. If you ask me, I think those winshields are to blame for every issue Boeing is experiencing...including the airframe and fuselage Tech's going on lunch break and using dope in the parking lot, then of course returning to the line. Damn PPG windshields...hey, I think they are to blame for 737 Max MCAS issues too! Philip, you Sir, are an ABSOLUTE genius!👍👍👏👏🎉🎊 🎆🎇 Here is your medal and trophy 🥇🏆And a pumpkin too!🎃
@KatherineCioffi
10 ай бұрын
We, also, were on that flight. Hearing the word “exploded” was pretty shocking. The pilot, crew and attendants did a great job. The pilot at one point told everyone that we were returning “low and slow.” As I recall he let us know that it was lucky we weren’t far out over the Atlantic and he said JFK was planning on our arrival. What happened on the ground after we collected our luggage was a total disaster! But the pilot who spoke in Italian first, was excellent.
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