The machine functions well when it is operational, but once it breaks down, the situation becomes a nightmare. The service provided by Brother is incredibly disappointing. They charge for numerous parts under the guise of "fixing" your machine, only to later inform you that additional parts are required. They send technicians to attempt repairs, but each time, they request more parts, leading to additional charges for unnecessary components, technician time, travel expenses, and mileage. To date, I have already paid approximately $3000, believing that the issue had been resolved. However, the machine still fails to print, and now they are asking an additional $3000 to "fix" it. I made the mistake of relying on their services, and I caution others to be aware of this before making a purchase. Please note that my experience is personal and not intended as a recommendation.
@OliveBee
Жыл бұрын
With all the charges you have said, it is a terrible experience. We often experience a malfunction, but so far, we can still troubleshoot. We also experienced failure while in the middle of printing, so it ruined the Tshirt.. The customer care personnel of brother where we purchased this is responsive, I think that's the lacking of some company's, the after sales service.
@OliveBee
Жыл бұрын
What printer / machine are you using now?
@nurlanhasanov381
Жыл бұрын
@@OliveBee We currently have two Brother GTX and two GTX Bulk machines. Unfortunately, one of them (GTX Bulk only 1,5 years old) has been out of commission for approximately three months. The impact on our business has been significant, resulting in substantial losses. The clogging issue in the print head is directly attributable to Brother's failure to stock the necessary parts for repairs. As a result, we were unable to perform proper head cleaning for over two months. During a visit from a Brother representative to our shop, I specifically asked about the responsibility for any head-related problems after they stock the part. At that time, the representative verbally assured me that if any issues arose with the print head, they would cover it. However, they are now denying any such agreement. I am hesitant to invest another $3000 in purchasing a new print head and other required parts as they have previously replaced unnecessary parts and billed me for both the components and service without resolving the underlying issue. They even don't guarantee that this expense will fix the machine.
@Oneman_army7
8 ай бұрын
@@nurlanhasanov381brother please tell which company printer should I buy for high quality printing
@RapidEmbroidery
8 ай бұрын
It depends on your budget, I like the print quality of this printer, and while the print quality of the Brother GTX is satisfactory, their service, as noted earlier, is lacking.@@Oneman_army7
@07Review
4 ай бұрын
Hi great video, how is your experience with your Gtx Pro as today? If you can go back in time are you would buy it again?
@OliveBee
4 ай бұрын
Yes , still working well.. every equipment need proper maintenance so it will last long.. :)
@Oneman_army7
8 ай бұрын
Can you please tell me the fabric type. which type of fabrics is used in the tshirt its seems high quality please tell
@OliveBee
8 ай бұрын
We used Gildan, which I believe its available worldwide :)
@OliveBee
8 ай бұрын
Yes, it is a high quality
@gokreativadvertising
10 ай бұрын
ang ganda, matagal lng ang process..
@OliveBee
10 ай бұрын
For me, mas madali po sakin kesa sa unang way of printing namin sa shirt.. hehe
@raymundotiozon9891
Жыл бұрын
Saan po store nyo? I wish to have some drifit shirts printed.
@mydtfprints25
2 ай бұрын
ilang secs and pressing?
@bettyf.87
2 ай бұрын
Very high time and electricity consuming😢
@cristyflor2266
Жыл бұрын
Ask ko lang po. Madalas magkano charge sa ganito? Kung print lang say 1000 pcs.
@OliveBee
Жыл бұрын
DTG po.. Ang full print po sa front ay usually P150- P250 , di pa po kasali ung thirt..
@wilsonshow8786
Жыл бұрын
Pwede ba dri fit na tela?
@OliveBee
Жыл бұрын
Yes po, pwede :)
@feelsand_LLC
Жыл бұрын
saan po located yung company | factory niyo
@OliveBee
Жыл бұрын
Urdaneta City , Pangasinan po
@johncleytonfamaranglas1956
Жыл бұрын
Magkano po ang machine?
@OliveBee
Жыл бұрын
This machine is funded by DTI ,but usually it ranges to 600k to 1.2M.. set na po sya.
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