When it comes to growing your business, we need to treat our business like a professional entity. A place where clients can easily access all the necessary information to make an informed decision about whether you are a suitable fit for them. Your clients are investing their hard-earned money and time in your services, and we want them to feel confident in their choices.
Everything runs smoothly until it doesn't.🤦🏼♀️ Unexpected situations arise, and misunderstandings occur. Perhaps it wasn't your fault that you couldn't accommodate a last-minute request. Maybe you were sure you conveyed the information over the phone and even followed up with an email. Or was that another client? The busyness of our schedules can make it challenging to keep track. And what about that email regarding pricing updates? It's easy for things to become muddled, leading to confusion and frustration. 😩
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We've all been there, confident in our business practices, striving to be honest and transparent, and treating people with respect. However, without proper documentation and clear communication, misunderstandings can easily arise, leaving someone feeling frustrated, misled, or misused. This is not the ideal way to operate a business.
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It's not only a poor use of your time but also uncomfortable to navigate those difficult conversations. So, how do we improve, level up, and prevent these mix-ups from happening? The answer lies in policies, documents, and contracts.
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