This is a spontaneous phone call with Marina Del Rey Toyota after I finished doing the cleaning job myself. This is the difference a professional makes. Michael says he's highly rated online. This first impression I have would agree with his statement.
Michael, if you're watching, thank you.
Message to any viewers interested:
I only play really dumb. I'm actually not that dumb.
Flat Rate / Flagged hours / Book time:
If the manufacturer says that it should take you 3 hours to perform a repair/task, they will pay you for 3 hours of labor at your hourly wage. If you complete that task in 1 hour, you get paid for 3 hours of work at your hourly wage (I've flagged over 24 hours in a single 8hr workday). If you complete that task in 6 hours, get paid for 3 hours of work at your hourly wage (I've also had really slow weeks where a 40 hour workweek would only see 24 hours to my paycheck).
Service Advisors get paid on a variety of goals. One bonus is based upon the total number of technician hours they sell. Example: $1 per flagged hour. 1 technician flags 50hrs in a week. Team of 4 technicians = $200 bonus for a week. They might also get a % of the parts cost. It all depends upon whatever contract the dealership makes with the advisor.
I used to work at Mercedes-Benz dealerships as a Master Certified Tech. I've seen family-owned and big corporate-owned policies. When it's seasonally slow, techs are encouraged to upsell repairs that may not be needed. That's understandable. I do not stand for unfair pricing and I do not stand for subpar diagnostics. My job was diagnosing and fixing everything on the car from the front bumper to the rear bumper. My managers would also give me someone else's car that's been in multiple times for the same problem and even the cars that are in litigation for lemon-law buyback. Diagnose, document findings, report if the technician did a good job and attempt a final repair. I'd advocate for the tech, I'd advocate for the customer, I'd advocate for truth, search for answers, give honest answers and not compromise my integrity or honesty if I was low on funds or hours.
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