In this video, we'll walk you through the process of setting up a call flow and business hours in the CloudTalk dashboard.
With our call flow feature, you can easily customize the way calls are routed and handled by your team, ensuring that each call is directed to the right agent or group. We'll show you how to set up your call flow step-by-step and demonstrate how to test it to ensure everything is working correctly.
In addition, we'll also cover how to set up business hours in the CloudTalk dashboard. This feature allows you to create specific settings for what you want to happen with incoming calls inside and outside of your business hours: do you want to route calls to the agents that are on call that day? Should calls go to voicemail?
This feature is especially useful when your agents take turns with on-call responsibilities or when your agents are out of office due to a bank holiday. . We'll show you how to set up your business hours and how to make adjustments when needed.
By the end of this video, you'll have a clear understanding of how to set up a call flow and business hours in the CloudTalk dashboard, providing your business with greater control over your communication processes. So, let's get started with setting up your call flow and business hours in CloudTalk!
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CloudTalk is a cloud-based VoIP call center software designed to empower your customer service and sales operations. It features powerful tools to automate and optimize routine tasks, leading to better customer care and higher employee efficiency.
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