Josh your channel is underrated - I just saw one of your videos on the recommend list and I’m definitely going to watch all your videos 😊
@rhea2811
4 ай бұрын
just stumbled to your channel, and love ur video lighting sm
@joshbrindley5652
3 ай бұрын
Great! Glad to hear it. Definitely put a lot into my home office haha.
@jontrobid7764
22 күн бұрын
Josh, just loved your videos. Just wondering what would be the perfect narrative for your call center time-shifting incident?
@joshbrindley5652
21 күн бұрын
Glad you liked them. If I were to do it today, I would do more of a story. I would start by plotting all the typical calls received in a week and a 24 hour period and would create a metric, like 'efficiency' which would be what percentage of calls made were answered. That would be something like 79%. Then I would say what increasing this efficiency means, by relating customer satisfaction to missed calls for example. This is like planting the seed, so the audience can piece together more calls is better and we have an opportunity to get more calls. Then I would hit them with the fact that changing shift times means a higher efficiency. So I have taken them on the journey. Rather than just skipping to the end and telling them to change shift timings
@joshbrindley5652
4 ай бұрын
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@shaunting335
4 ай бұрын
So looking back, how would you have presented the data of shifting work hours by one hour? BTW loving your content. Let me know if you have any suggestions for books on Narrative.
@joshbrindley5652
4 ай бұрын
Glad you're enjoying it. Looking back, starting with a bold statement was not the right approach. I thought it would be an exciting hook that makes people want to know more. If I were to do it today, I'd lead the audience to a conclusion. I'd start by setting the scene and explaining the challenges. I'd almost make it so they think of thr solution themselves. I'd also have had more analysis ready. Such as the %conversion rates per hour. Storytelling with data is a great book. And Bullsh*it: the art of skepticism is great. I have a video about that one, it's a data analyst must read. Also stay tuned for some data narrative content I have schuled to release
@Einstein-360
4 ай бұрын
Nice video Please which books 📚 would you recommend for Data analysts
@joshbrindley5652
4 ай бұрын
1. Bullsh*it: the art of skepticism 2. Storytelling with data 3. Effective data storytelling 4. Any books on the domain you want to work in and general business books.
@Einstein-360
4 ай бұрын
@@joshbrindley5652 Thank you The domain I want to work in is the oil and gas Industry, any tips on it.
@blessinguche9957
4 ай бұрын
Please how can I get domain books on healthcare, education.
@joshbrindley5652
4 ай бұрын
By domain I mean learn about that area, not specifically data analysis in that area. I've been in both Education and health care. In Education there's surprisingly so much depth you wouldn't initially think about. But learn about measuring student outcomes, and the myriad factos that influence progress and attainment.
@joshbrindley5652
4 ай бұрын
I've never worked in there. Sounds exciting though. Don't look for resources on data analysis in oil and gas, but resources about that industry. If you know more about it, you'll understand more and be able to do better analysis.
@M1n2gvcned
3 ай бұрын
Can a non it's background do this and start learning from KZitem and coursera
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