The best way to prevent a tense situation from boiling over into a confrontation is to de-escalate early and often through body language, nonverbal communication, and respecting personal space. In the context of an RV dealership, these are some ways that de-escalation training can help your organization and its employees succeed:
-Fewer formal complaints from customers about employees’ actions
-Fewer complaints to human resources about interpersonal conflict, harassment, and discrimination among coworkers
-Less stress for employees and better worker morale
-Better workplace communication and more efficient and responsive management
-Improved employee retention
-Higher productivity
-Improved customer retention
During this session, attendees will learn:
-To establish positive communication with customers/clients/vendors
-How to increase awareness of escalation and identify the underlying root cause
-How to self-regulate and respond with empathy in stressful situations
-A communication framework for conflict resolution to minimize escalation and risk
Негізгі бет De-Escalation Interactive 2-hour Super Session Workshop, with Sara Jeckovich
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