Hello Charlotte, Gabi, Pat, etc. This is Lawrence from South Florida. It's mostly due to your youtube channel efforts that I'm finally taking delivery of new vehicle as a first time Kia owner. I had to make some difficult choices in terms of seat configuration, engine type, interior and exterior colors. Well, I'm happy to tell you I chose the 2025 Kia Carnival SX Prestige, Ivory Silver, Off Black Nappa Leather, V6, VIP seats, and upgraded 14.6 inch Rear Seat Entertainment tablets. Special thanks to both you Charlotte and Gabi for your in depth almost daily reviews, including those comprehensive tech reviews that significantly enhanced my product knowledge. I've been following your channel for a while now and will continue to monitor it after becoming a first time Kia owner in the next few days. All my best to you ladies.
@BrantfordKia
Ай бұрын
Hi Lawrence! Welcome to the Kia family! Congratulations on the Carnival purchase! We've been really impressed with the changes this model year offers!
@Dr.Wael.Alrifai
24 күн бұрын
Pat and Char.. the best duo :-)
@timjohnson8658
29 күн бұрын
This has been informative and really enjoyable to learn how, as business owners, you approach your work and take into consideration your customers’ best interests. I will purchase my next car from your dealership.
@dlandeen
29 күн бұрын
Keep doing this with your dad. Love it!
@BrantfordKia
29 күн бұрын
Thanks for watching!
@TonyRodrigues63
Ай бұрын
I don't leave in Canada but I'm a Kia costumer here in the UK, I've enjoyed this trunk interview very much, your principles towards your staff and costumers, is exactly what I look for around here, I've purchased my first Kia in 2013, I'm on my fourth one right know, why do I still go back to my area dealership? for the very reasons you gave on this interview, you look after your people and costumers, they will look after you, so much so, that some of your future costumers, have been advised and sent to you by your other loyal costumers, as they say, keep it simple.
@BrantfordKia
Ай бұрын
Hi Tony! Thanks for sharing your experience - we're so glad that you're enjoying your vehicle and that you've got a good relationship with your dealership!
@user-nv8ze2zs6c
Ай бұрын
I’ve been watching Brantford Kia videos for a good while now. I also own a K5 GT so I’m still tuning in at 2:00pm every day Monday through Friday…
@BrantfordKia
Ай бұрын
You know we love the K5! Definitely jealous! Thank you so much for consistently tuning in - we really appreciate it!
@user-nv8ze2zs6c
Ай бұрын
@@BrantfordKia Charlotte when you were in Hancock, Maryland you were only 38 miles from Cumberland, Maryland which is my hometown and you were only 43 miles from LaVale, Maryland where I live now...
@digressor
29 күн бұрын
My family and I were leaning into getting a Telluride but unfortunately, our sole dealership here in Regina has a mark-up on it for about $6k CAD. It’s a shame as I had a 2017 Sorento - which I bought from them without any markup - and loved it but was unfortunately totalled. The markup situation really made car purchasing more difficult.
@1flames952
Ай бұрын
Do you have a dealership in Calgary? 😂 such great content on this channel. Looking to buy a 2025 model and would definitely pay you a visit if I lived in Ontario. Meanwhile I’ll just soak in the information you provide. I’ll tell the dealer in Calgary who I buy from that they owe you a commission! ❤
@BrantfordKia
Ай бұрын
Thank you so much for watching! We really appreciate it!
@dlandeen
29 күн бұрын
Pat would be a great motivational speaker!
@solidaverage
Ай бұрын
When Hyundai/Kia first came to NA they were the cheap but not great quality brand, so that attracted a certain type of dealership owner and salespeople. But now Hyundai/Kia has really upped the quality of their product, but they're still stuck with the old dealer network (Brantford excluded 😅). Thats been an ongoing problem for the brand.
@BrantfordKia
Ай бұрын
Unfortunately, every industry has thought who do a good job, and those who reflect poorly on the brand. In Onatrio, we have seem some changes with OMVIC regulations, but there's always going to be outliers. For us, we're going to do everything we can to do business fair and reasonably.
@trdrav4
Ай бұрын
Continuous improvement is a good core value...its one of Toyota's core tenets aka Kaizen
@BrantfordKia
Ай бұрын
It's something a lot of business have adopted! I think it's a great one!
@Hyundai-Wes
Ай бұрын
I bought a new Hyundai from a dealership in the United States that sold cars at MSRP during the end of COVID. As for their competitors who did markups over MSRP, I will never buy from dealerships who did that. Hyundai Wes
@markallenarcano9439
Ай бұрын
Present from the Philippines 🙋
@Rockwolf50
Ай бұрын
Perhaps you could talk to the “fine” people over at River City Hyundai in Edmonton. Routine 3k markups on Tucson’s and trying to get 5300 over msrp on a Tuscon PHEV, claiming that’s the standard deal on one of those vehicles dealer wide.
@BrantfordKia
Ай бұрын
We're really sorry to hear that. That's an example of the "dollar & cents" business model instead of "fair and reasonable."
@raptorjdrc
Ай бұрын
Are you still publishing your inventory (including transit, demos, etc)
@BrantfordKia
Ай бұрын
We haven't in a while for incoming units - this is partly because we are getting back to having in-stock units!
@TheAngryPeanut344
Ай бұрын
I have been watching your videos for 1 month but the downside is that your live streams start at 2pm in your time and 4am in my time. The same goes with some of your videos. And the sad thing is that I am not coming into your upcoming live stream cause I have to sleep early and I have school today So when your stream starts, I will not be coming to see your stream. Please note that and hopefully that is okay with you. Anyways I will see you in your next stream. Overall that's a great interview! I really appreciate it.
@BrantfordKia
Ай бұрын
No worries - if you can't make it for the live! We really appreciate you commenting on this video :)
@thrace336
Ай бұрын
Great interview. It would have been nice to hear what effect our favourite youtube channel - “Kia Hyundai Chanel” has had on the dealership.
@BrantfordKia
Ай бұрын
Haha thanks for watching! Having the channel has been a really great experience. It's impacted our stores as it has allowed us to expand our customer base and keep in touch with past customers with tips/tricks videos!
@joesmith9483
Ай бұрын
My understanding is the most profit for a dealership is the repair center.
@BrantfordKia
Ай бұрын
For most stores, yes, they make the bulk of profit through fixed operations. However, it'll vary from OEM-to-OEM and store-to-store.
@samwitwicky63
Ай бұрын
we need more Pat, Tim, Grant screen-time on Trunk Talk plz
@BrantfordKia
Ай бұрын
Should we do an uncle Tim interview????
@samwitwicky63
Ай бұрын
@@BrantfordKia definitely!!! Mr. Tim on next episode's
@Michaelskids
Ай бұрын
We know that most dealerships are full of snakes. I think you guys are in canada. I believe Canadian laws doesnt allow the dealers to price a car over MRSP. That is already half the battle. Most dealers are snakes as an industry as a whole. While i dont own a business but I have managed one for over a decade. The one thing I dont do is that i lie to customers. If a customer walks in and want to buy a product and no questions asked. Even if I feel the product is not great, I don't say anything because you didnt ask me. Figured you already done your research. I have sold things like 400 dollars less, for I think a product is better. My customer based in for me locally is very well known. I am even known by my competitors in like the 25-mile radius. Now you come in asking me what the cost price of something is. I'm not going to tell you because it's not my business to give that info out.
@BrantfordKia
Ай бұрын
In Canada, you have to abide by “all-in advertising.” So long as any “market adjustment fee” is included in that, it is legal to sell over MSRP. However, we don’t see that as fair and reasonable to our customers, which is why we do not conduct ourselves that way. Honesty and transparency is important in any business, and it’s how you build a loyal customer base. Like any industry, there are good and bad examples - personally, we try to do everything we can to be a good example - although we are certainly not perfect.
@chrismast2790
Ай бұрын
Were you all affected by the CDK ransomware attack?
@BrantfordKia
Ай бұрын
No, we were not!
@r0npineda
Ай бұрын
What an amazing episode!!! I took notes 🤓 and will apply to my life/career (Human/Hotels). Also what a heartwarming father-daughter moment. I'm sure your dad will add thousands of views as he heads towards the autumn season of his life ...🥹
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