Damien welcomes Michael Chen, Vice President of Alliances at PolAI to talk about building strategic partnerships, what consultants and integrators think about generative AI in conversational and contact center automation, and why only a small percentage of AI deployments transition from sandbox to production.
00:30 Meet Michael Chen: VP of Alliances at PolyAI
02:10 Generative AI: Industry Insights and Challenges
04:13 Sandbox to Production: The Hurdles
06:14 Voice AI: Complexities and Real-World Applications
07:32 Generative AI in Enterprises: Adoption and Testing
11:11 The Future of Contact Centers and AI Integration
20:04 Exciting Partnerships and Future Prospects
Visit PolyAI to learn more: bit.ly/4cmNJyR
#ai #generativeai #ccaas #bpo #automation #voiceai #consulting #enterprisesolutions #integration
Негізгі бет Ғылым және технология Deep Learning with PolyAI: Putting the AI in big tech alliances
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