We bought this KitchenAid® 48'' Smart Commercial-Style Dual Fuel Range with Griddle for our new home, and when first installed, the burners were all shutting off at the low end. The appliance repair team has been out three times so far and this is what we've been left with. The burners don't go out, but they're generally unusable. We're on propane, so the system had to be converted from natural gas. At one point the KitchenAid engineer told the service guy that it seemed like the gas supply pressure was too low, but after having the propane and plumber techs out to check the pressures, everything's ideal there. Tomorrow they try for a fourth time... We'll see if they fix it!
As an update for those who might encounter the same problem, we finally got a repair tech who did his research and took the time to discover that there's a second adjustment on these stoves hidden behind a cover under the knob. He got in there and was able to trim the settings for the precise simmer and get everything working properly. Why the factory engineers couldn't have told the first tech that is anyone's guess, but thanks to the guy who finally fixed it rather than trying to tell me that was just the way it was!
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