Weird , I’ve got tons of desenio prints and they’ve always been great, in fact one print ( super large size) had a small crease, I private messaged them and not only did they send a replacement print out ASAP they sent me a free matching large size print as an extra, and duplicated the order so I ended up with 4 replacement prints, when I offered to post them back they told me to keep them, proper good customer service, sorry you were unhappy with yours , hope you got ur money back x
@DemiLeeBurns
4 жыл бұрын
Tina Gee yeah! I’ve had mixed responses to this video! People saying they love theirs and other people saying they were also disappointed with the quality! I decided to send mine back and sort some other prints out rather than waiting as they took a while to arrive because of al this going on! They do have a 365 day return policy which is great! So it shouldn’t be a problem! Thank you for commenting ❤️❤️❤️
@tichaferreira
4 жыл бұрын
Happened the same with me. One frame arrived little bit damaged and they sent me a new one for free.
@tichaferreira
4 жыл бұрын
I don't understand why you complain about the prints. Are you sure you ordered on the official website? The package shouldn't take so long to arrive. This is not normal. I ordered more than once and everything was fine! The quality of the paper and the colors are good!
@amberlouhennessy4751
3 жыл бұрын
Yes I agree, I ordered prints off them recently and the pictures were terrible quality and they were blurry, you could definitely print better prints at home! Very over priced
@MrBetterEveryDayYT
4 жыл бұрын
I came for the Desenio review, but I'm staying for the accent and integrity. Subscribed!
@DemiLeeBurns
4 жыл бұрын
admin leadfreelures thanks so much!! That means a lot xx
@loveguruxx
4 жыл бұрын
Why is there such a thick white gap around the image? Because that’s a bit misleading if they’re saying it’s A4 but actually it’s A4 paper with an A5 image in the middle of it coz that’s what it looks like x
@DemiLeeBurns
4 жыл бұрын
Yeah! I'm not sure, to be honest I didn't even pick up on that until you pointed it out! You would think it would fill all, if not, most of the page!xx
@mariah8635
4 жыл бұрын
@@DemiLeeBurns It's supposed to mimic a picture mount. Some prints have it and some don't :)
@matenzo
3 жыл бұрын
@@DemiLeeBurns the white space can be clearly seen in the product thumbnails and is clearly intentional. I personally really like it especially in large prints (like 50*70cm). I've bought over 20 desenio prints and matching oak frames so far and have been happy overall although I would never buy them full-price. I received a couple banged up frames but they instantly replaced them. Print quality has overall been good. I just hope the paper ages well.
@Prttyd_xo
4 жыл бұрын
You're so right. Alot of websites are doing this now. Over charging for the minimal quality they paid for.
@DemiLeeBurns
4 жыл бұрын
It's such a shame as I had really high hopes for them. I ended up ordering from the poster store and they're much better quality!xx
@KeepingupwithDaina
3 жыл бұрын
@@DemiLeeBurns this is why i am hesitant to order from them
@DemiLeeBurns
3 жыл бұрын
@@KeepingupwithDaina I personally didn’t have a great experience & wasn’t happy but there have been people who said they are happy with theirs! I had really high hopes after seeing them everywhere and was so disappointed. I ended up getting a print from the poster store which I love!!! The quality is so much better and it was cheaper too xx
@KeepingupwithDaina
3 жыл бұрын
@@DemiLeeBurns that's right there are better quality prints for cheaper price, I mean if other people are happy with desenio prints thats great ,but if your spending money the company should provide better quality prints. Xx
@xhelloxmaryx
4 жыл бұрын
Yeah with those print-on-demand companies, you don't really know the quality until you get the item. They don't have time to check the quality of what they are printing because they are constantly printing thousands of them in a day! You can find artists on Etsy that make the designs themselves with not 3rd party company in the middle. Plus all of the $ would go to the artist and you'd probably get a better quality design. :)
@DemiLeeBurns
4 жыл бұрын
Yeah!! I guess the more they manufacture the less time they have to focus on quality control! Thanks for the Etsy tip, I'll take a look because I still haven't found anything for my frames, they're currently sat empty on my shelves lol!xx
@chrissy212e
Жыл бұрын
Just remember legally if you pay for shipping online and you ship your purchase back to them you can request your original shipping postage back from the Retailer which they will not advertise. Consumer Contracts Regulation 2014 :)
@mendeslol8932
4 жыл бұрын
Your hair colour and condition is just amazing
@DemiLeeBurns
4 жыл бұрын
mendes Lol thank you!!! I’ve switched up my haircare recently so I was going to do a video on it! I’ll get it filmed & up on Thursday!!xx
@mendeslol8932
4 жыл бұрын
@@DemiLeeBurns looking forward to see it 🤩 its fab!
@monicaspurpledoor
4 жыл бұрын
I've bought many prints from Desenio and they've all been amazing. It's weird your prints aren't good quality.
@DemiLeeBurns
4 жыл бұрын
Monica's Purple Door I know! I have had a couple of people say theirs are fine and they’re happy with theirs!! And then I’ve had people say they wasn’t ! Especially on their Instagram comments there’s a lot of complaints about quality recently! So strange! I’m glad yours are okay xxx
@misslewis8341
4 жыл бұрын
You seem like such a genuine person, absolutely stunning! X
@DemiLeeBurns
4 жыл бұрын
kirsten lewis thank you so much!!! ❤️❤️
@lillyrose6568
4 жыл бұрын
Eight pounds is dirt cheap for a print. I mostly disagree with your point about being able to "print them yourself." You're not just paying for the ink on the paper, you're paying for a print that has been licensed and can legally be printed and sold by Desenio. There's no way you can beat the eight pound price point if you plan on printing someone else's work illegally from home.
@DemiLeeBurns
4 жыл бұрын
Lilly Rose I was happy to pay £8 for a print that’s why I ordered them. However in my opinion these prints aren’t worth that, they were poor quality. I’m not looking to beat the £8 price point, just get a better quality print that’s going to look good on my wall. I’d happily pay more in fact, if the quality was good. I’m not the only one disappointed by what they’ve received either. I’m glad you like yours though!
@chrissy212e
Жыл бұрын
True but on gsm paper she can get a close copy I'm sure. Densenio are over hyped because of Instagram and because they send them to media personalities/ KZitemrs for reviews. Good print store but if you want loads of prints it can get pricey imo without discounts and freebies. Having said that returning them might not be worth it if its at your expense.
@laurencollins4900
4 жыл бұрын
First video I’ve seen of yours and loved it 🤗 xx
@DemiLeeBurns
4 жыл бұрын
Ah thank you sooo much!!! That really means a lot xx
@s.p529
4 жыл бұрын
Did you have to pay for frames separately?
@zunairafaiz372
3 жыл бұрын
Yes
@haan8207
4 жыл бұрын
I wanted some desenio prints from ages i really loved them lots of people on insta have got in their homes.i wanted the gold frames with them as well (u can't get good gold frames easily)so I waited to go them on sale i think it was 30% of prints and frames I ordered them and waited.they arrived in good time when I opened them up same as u disappointed. The quality of the print and paper is soooo cheap.i was so sad because I spent a good mount of money.desenio is definitely over rated.i may be can get a better quality print in poundland tbh.
@DemiLeeBurns
4 жыл бұрын
I'm sorry you were disappointed too. Some people have commented to say they love theirs but I've had a lot of people agree with me too! I ended up getting a print from the Poster Store and I'm really happy with the quality of it xx
@davidwatmore5128
3 ай бұрын
I didn’t find this when I was looking for reviews on this company . They make themselves to appear like they are a local company using eupean websites and Canadian websites but it ships from America so you need to pay duties and it’s costly to return if they are not to your standards . Bad customer service here !
@ibpimpinport
3 жыл бұрын
I wish I saw this before I ordered because mine just arrived and I’m really disappointed too 😖
@DemiLeeBurns
3 жыл бұрын
So frustrating isn’t it 😕 I returned mine and got some from I think they’re called the poster store and they were better (and cheaper!)
@ibpimpinport
3 жыл бұрын
@@DemiLeeBurns I’m too lazy to return because mine are huge (50x70) and I even got frames which are disappointing - the pane is plexiglass not actual glass which seems a big rip off for what I paid (my fault for not checking). I should return because it’s a lot of money but for next time I’ll check out poster store!
@DemiLeeBurns
3 жыл бұрын
@@ibpimpinport ahh that’s a shame!! I wouldn’t have checked that either for the price of them then you would just presume wouldn’t you xx
@ibpimpinport
3 жыл бұрын
@@DemiLeeBurns exactly! And like you said they’re super well know and rated on trust pilot etc xx
@emmalouiseroche6719
4 жыл бұрын
I ordered some prints (2 x a4) when they arrived they came in a flimsy cardboard envelope that got bent in half during shipping. My order came to £18 and something and they both came damaged. The prints sent great quality either! Definitely getting a refund xx
@DemiLeeBurns
4 жыл бұрын
oh no :( I am so sorry to hear that! Mine came delivered the same way, mine wasn't bent but I was just so disappointed with the quality :( I haven't been able to return mine yet as DHL aren't collecting packages for that country and none of the drop off points are open! xx
@f.p.1640
4 жыл бұрын
I was wondering if the prints come in frames but I guess they don't. Maybe your particular print was of a certain lower quality than other prints. because we saw how there are different artists & photographers making these prints. I hope they send you a bunch of free stuff to make up for your disappointment :)
@DemiLeeBurns
4 жыл бұрын
No! You purchase the frames are separate! It’s such a shame, I know lots of people are happy with what they have but also there are people who feel the same as me! So I guess it could depend on getting an off item, depending on the print you purchase, etc. I have chose to return mine! However, I haven’t been able to return as of yet due to postage issues with coronavirus! But they do have a 365 day return policy so there’s plenty of time! X
@f.p.1640
4 жыл бұрын
@@DemiLeeBurns i just found unsplash .com it's free photography prints uploaded by photographers that you can download. I'm just saying, I was searching Desenio for rain photos endlessly and couldn't find exactly what I like...searched the unsplash site for "rain" and instantly found about 6 different prints that were exactly what I was looking for. I think you can find better quality prints of those flowery plants that you got prints of from Desenio. All you need is to get the downloaded free prints printed from whatever online photo developer you have in your country... much love! Are you Welsh?♡
@DemiLeeBurns
4 жыл бұрын
F. P. Thanks so much for letting me know! I’ll check it out because I wanted a pampas grass print! I’ve found a company that print photos if you send them in so that would work perfectly! I’m not welsh, no! I’m from Manchester ❤️xx
@laurenmee9891
4 жыл бұрын
Aww I’m gutted that they are not good quality! I actually have ordered from them before and the prints I got I was really happy with so that is such a shame about your prints! Xx
@DemiLeeBurns
4 жыл бұрын
Oh really!? That's the thing, loads of people seem to be happy with theirs but the prints I got I just didn't think were good at all :( I'm really disappointed as well because my walls are bare now haha xx
@laurenmee9891
4 жыл бұрын
Demi-Lee Burns yeah I hate when you have a plan and something doesn’t work! Mine are quite simplistic and writing so that’s a lot easier to do I suppose xx
@mariah8635
4 жыл бұрын
I think it's meant to look like that. It's not bad quality, it's just not your style :) which is fine.
@DemiLeeBurns
4 жыл бұрын
Maria H yeah it can be a matter of opinion/taste, the prints that I received are blurry/ pixelated so I just didn’t expect them to be like that. Some people have said they are happy with their prints and then there’s some people who have had the same experience as me (there’s a lot on their insta comments🙈) I guess they depend on which ones you get x x
@mariah8635
4 жыл бұрын
@@DemiLeeBurns too bad they weren't what you hoped for. Maybe there are some inconsistensies 🙁 I really like mine though. Just ordered some more so I can chage up my "gallery wall" to have a more summary vibe 😋
@Abdulrehman22223
3 жыл бұрын
Can i order this pictures in Pakistan
@cressidaaaaa
3 жыл бұрын
🤔 it looks pretty high quality to me tho
@reeniixoxo
4 жыл бұрын
Yerr those prints ain’t great... you can deffo tell.
@DemiLeeBurns
4 жыл бұрын
No they aren't :( which is such a shame! Luckily they do have a 365 day return policy which is good, I've arranged for the courier to come and collect them which I have to pay for but I'm just going to look elsewhere for replacements!xx
@reeniixoxo
4 жыл бұрын
Demi-Lee Burns it’s a shame cz there’s some I wanna get but even if you go on their Instagram page and scroll the comments you see people complaining.... so I’m a bit hesitant to get any now... and I want the big ones as well which are quite pricey ... I dunno 🤷🏽♀️
@DemiLeeBurns
4 жыл бұрын
reeniixoxo I just had a look at their insta and you’re right! Loads of complaints 🙈 it’s completely up to you, some people have them and are happy with them!! Just be aware you have to pay for returns if you aren’t happy x x
@reeniixoxo
4 жыл бұрын
Demi-Lee Burns yup...will give it a think... thanks hun x
@monicaspurpledoor
4 жыл бұрын
@@reeniixoxo I've got 4 70x100 prints and they are all fine. Maybe it depends on the print itself?
@Kitakat994
3 жыл бұрын
Looks fine to me. That’s the style it’s not pixelated 😶
@DemiLeeBurns
3 жыл бұрын
I don’t think you can see it properly on the video but the style of the print isn’t supposed to be pixelated/ blurry, the overall quality was poor in my opinion
@tobiasaasvang1737
4 жыл бұрын
I don’t see the problem, the posters are abstract. You should’ve done you’re research, lmao
@DemiLeeBurns
4 жыл бұрын
They aren't supposed to be abstract 'lmao'. Why should I 'do my research' it's up to a company to provide quality products & they didn't but thanks for your opinion Tobias
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