UPDATE: A strange 'coincidence' occurred. Within an hour of having a local attorney call them I received a call from someone in the warranty department. When I mentioned that my lawyer informed me that I should no longer speak to them she was "completely unaware of the issue" and would "make it right". So, in the end they did send me a new pump, but it took almost 4 months to get them to do so.
We have had numerous quality issues with our Timber Wolf spa from Arctic Spas. Note, this tub is only 6 months old and was professionally installed.
The spa came with multiple internal components either loose or disconnected. On the first fill the water was simply gushing out into the cabinet flooding it with inches of water. These were easy to fix myself.
More recently almost all the water disappeared overnight. Full one evening, nearly empty the next. Arctic Spa has refused to honor the warranty (which is 3 years parts and labor) telling us labor is not covered and if it was a disconnected component we would be charged.
Their literature clearly states the warranty is three years parts and labor. I'll try to get a screen shot of it added to the video.
Негізгі бет Do not buy an Arctic Spa hot tub! They do not honor their warranty
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