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Name: - Sh. Pooran Chandra
Gist of success story: - Payment of arrears of disability element amounting to Rs.2,46,521/- after 04 years of retirement.
Sh. Pooran Chandra retired from Army on 30th September, 2019. He was eligible for disability element, however, the same was not included in the PPO at the time of retirement. For this, he approached various forums but to no avail even after the lapse of 04 years.
In the meantime, he got to know about the CPENGRAMS Portal and lodged a grievance on CPENGRAMS Portal on 03rd October, 2023 (DOPPW/E/2023/0045156). Thereafter, his case was forwarded to PCDA.
His case was taken up in Monthly Inter-Ministerial Review Meeting (January, 2024), held under the chairmanship of Secretary (Pension), as it was pending for more than 90 days on CPENGRAMS Portal.
The discussion in the meeting expedite the redressal process and finally, the payment of arrears of disability element Rs.2,46,521/- was made on 15th February,2024.
2 Name: Smt. Rajesh Kumari
Gist of Success Story: Commencement of Family Pension of spouse after 08 years of husband’s death and payment of Family Pension arrears of Rs. 23.95 Lakh.
Smt. Rajesh Kumari is the second wife of Late Shri Tilak Raj, a pensioner from Department of Telecommunications. After the death of her husband in December, 2015, she filed the requisite documents with the department for commencement of her Family Pension.
Thereafter, she was asked to furnish Succession certificate from the court. However, she objected to furnish the certificate by quoting various judgments. This process continued for years and she could not succeed in sanctioning of her Family Pension.
In the meantime, her son got to know about the DOPPW Call centre and filed a complaint on CPENGRAMS Portal on 03rd April, 2023 (DOPPW/P/2023/0002803). Her case was transferred to Department of Telecommunications for resolution of grievance. However, the case was closed pre-maturely on 20th April, 2023.
Thereafter, the case was taken up by DOPPW and was re-registered on 03rd October, 2023 (DOPPW/P/2023/0011173). The case was again closed pre-maturely on 09th October, 2023 with the observation, “It is intimated that your Family Pension case has been dispatched Account Officer(Pension), O/o Controller of Communications Accounts”,
Considering the sensitivity of the case which was pending for more than 8 years, her case was registered for 3 time on 08th December, 2023 (DOPPW/P/2023/0013395). Finally, Smt. Rajesh Kumari received payment of arrear of Rs.23,95,299/- and her family pension was also started.
3- Name: Ms. Anuradha Prajapati Gist of Success Story: Commencement of Family Pension of unmarried daughter after 06 years of parent’s death and payment of Family Pension arrear of Rs. 16 Lakh
Ms. Anuradha Prajapati unmarried daughter of Late Sh. Chakkan Lal, a pensioner of Central Board of Indirect Taxes and Customs (CBIC). Both her parents had expired. She filed the documents with CBIC for the commencement of family pension in 2016. After follow-ups with the Department for years, copy of both cancelled PPOs (disburser’s and pensioner’s portions) were returned back by the CBIC to CPAO in December, 2021 only. However, family pension was not commenced, thereafter. She again approached CBIC in November, 2022 and then in January, 2023.
She was facing financial hardship due to non-commencement of her family pension since 2016. In the meantime, she got to know about the CPENGRAMS Toll free number and lodged a grievance on CPENGRAMS portal in March, 2023 (DOPPW/P/2023/0002365). DOPPW transferred the case to CBIC. Her case was pre-maturely closed by CBIC on 10th April, 2023. Again, her case was re-registered on 29th September 2023(DOPPW/P/2023/0010996) and it was again closed with the remark, “Since, the matter regarding receipt of the first credit of Family Pension in the bank account of the pensioner is pending with PAO, Panaji, no action is pending from this office in this regard.” Hence, again she did not succeed in getting her family pension commenced.
Subsequently, the case was registered for the third time on 8th December, 2023 (DOPPW/P/2023/0013339). Finally, efforts of Ms. Anuradha Prajapati and DOPPW resulted in conclusive redressal of the grievance and she received payment of arrear of Rs. 16 lakhs (05.12.2016 to 31.11.2023) and her family pension was also started in January, 2024.
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