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If you've worked in the restaurant industry for a reasonable amount of time, you're sure to have encountered a guest that seems like they WANT to be in a bad mood. No matter how the service goes, good or bad, they act like you insulted their mother. Maybe you're lucky and you haven't experienced it just yet. Just give it some time, and it's bound to happen.
As unpleasant as the experience is, it's rarely beyond fixing. In fact, most of the time, you should be able to turn the situation around. In this video, you'll learn three simple tips that will help you keep your cool and send your grumpy guest home with a smile.
Негізгі бет Emotional Guests Part 1: When They Arrive in a Bad Mood
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