C.Y.A. that is the name of the game in this industry
@theroyaltyautoservice
Жыл бұрын
It’s unfortunate but you are 100% right.
@rick343
Жыл бұрын
You beat me to it, was going to say CYA, anyone that has dealt with the public should know by now, price you pay for living in the country of lawsuits, too many people trying to get something for nothing,.
@hughkoontz2166
Жыл бұрын
Unfortunately that's every industry today.
@j.gtheautotech8455
Жыл бұрын
My car didn’t have that light on when I dropped it off, ya broke my car! Lol C.Y.A
@Akadectra
Жыл бұрын
Hey guys, excuse me please, I am a viewer from Bavaria/Germany. What means the C.Y.A. abbreviation you are talking about? Thanks for a short explanation.
@Williamsparky
8 ай бұрын
I’m not a mechanic I’m an electrician, but this is amazing information. I tell you this information applies to so many service trades. Thanks for the video.
@alfee9411
Ай бұрын
Yeah What breaker was popped, was there more than 1 ? Dry erase and permanent markers etc all help too. Almost every car that I scan has 1-3 hidden fault codes in an entertainment module or power feeds for charge ports, imagine that
@iam1smiley1
Жыл бұрын
A prescan caught a module unplugged because it didn't have that code when it came in. It saved our butt and now my partner is happy for us to prescan everything.
@saedchammaa1958
Жыл бұрын
Awesome advice, I never realised how generous the Automotive community can be until I ran into channels like yours. In my last 10 years of experience, I've only seen the dark and toxic side of the industry. Much appreciated!
@kevinkieel6778
Жыл бұрын
Oh there are a ton of shady ones. Especially dealerships. On the flipside there are a ton of great trustworthy ones too. Always do your research. And never fully trust reviews Good ones or Bad. You can always trust a shop that is willing to go out of their way to make sure you are satisfied. Not just rush you out the door.
@edwardspaccarelli5944
Жыл бұрын
22 years of working in the service dept. of a Ford dealership we had many customers pull the “Ever since you worked on my car” bit.
@mr.gutwrench
Жыл бұрын
"I don't know what you did, but you must of done something, cause it was working fine before you touched it."
@docholliday2961
Жыл бұрын
Well it's ford what can they expect right? 😂😂😂
@edwardspaccarelli5944
Жыл бұрын
@@docholliday2961 I’m your huckleberry. 🤪
@lucyanbill
Ай бұрын
I call them "since you cars"
@wwilliams1358
7 ай бұрын
When I need to take my car to the dealership for a repair I can't do, they always (no matter how big or small the job is) take a video of the car inside and out and will send it to me before they work on the car. It is through the video by the dealership I found out my car had aftermarket control arms and brake shims, which are not OEM parts for my car. Very good to record what you do for your customers and yourself. A little time to take a video, will have customers talking about how good you take care of them and will spread the word faster than any advertising can. Those minutes will NOT cost you $$$ but will bring in the $$$ in the long run. Thank you for your concern about the industry and customers...another great video!
@terrencehall7264
Жыл бұрын
thanks a million. I usually charge for a scan, but in this case it's better to do it for free than to do several hundred dollars of repairs for free.
@stansmulders6126
Жыл бұрын
This man is right! Pure facts and good advice
@knock904
4 ай бұрын
Boss you @ a point..Where u wou hav viewers chime in on just abou anyth in life..Guys like u become family..Info u generate to us is priceless. I hit 👍🏾 soon as video begin
@cliffperry8470
Жыл бұрын
Your so right , I use blink cameras as soon the customer drives into the yard all sides are covered and we do a walk about with the customer as well . I scann the vehicle email the report with a comment to the customer then book the vehicle for any repairs that needed. Keep the posts coming I look forward to them .
@lrmastertech
Жыл бұрын
We also do this walk the car with customer whenever possible…sometimes we can up sell wheel repair or light touch up that we send out for sublet
@jimmymakwega3872
Жыл бұрын
Thats absolutely true, i do mobile diagnosis i started doing this long time and it has save me so many issues....
@ky8465
4 ай бұрын
When I am working on a GA airplane engine and I get to an important step like torquing items, I GoPro the actual torquing sequence and torque values. Also GoPro all the finished safety wiring.
@bradz5202
Жыл бұрын
SOLID PLAN. We enjoy your tips. Keep up the good work.
@paulpaquette1961
Жыл бұрын
Words of experience and Wisdom. Priceless.
@digdug5945
19 күн бұрын
I remember one time a shop took pictures of a women's damaged vehicle when she brought it in. He told her we take pictures of all vehicles when customers bring them in. She said the car was in perfect condition when I brought it in In the end the shop did pay for the damage months later because the customer had a witness and the shops times didn't jive with the time the picture was taken and when she brought the car in. So hat's off to Royalty Auto for documenting everything.
@TH-lo9ei
Жыл бұрын
Greetings from Germany, as a recent subscriber to your channel, it is a pleasure to learn from your vast experience in a myriad of automotive subjects, which are all presented by you in a comprehensive manner, especially when correlating different mechanical / Software issues. Thank you for sharing your knowledge with us! With kind regards, TH
@jimstocks
Жыл бұрын
At 81 years of age I am still active in the industry. I ran my shop for 40 years & found another important thing to address is the verbal connection. I would talk the customer through the event & at the same time write what I had said & give them a copy at the point of sale. Amazing the number of people who said I didn’t tell them whatever the issue was showing them the original copy put a stop to further problems
@dporrasxtremeLS3
4 ай бұрын
This comment , really complements this Great video! Thanks!
@alfee9411
Ай бұрын
Yes, I taught my people to go directly to the PC and type in as ya talk, recap it briefly before letting go on the phone, text if available to reaffirm it and we're onto the next phase, order parts etc, document date and time stamp AND $$ amount is most important!!
@sksnormand
19 күн бұрын
This is very important video, for sure you have to cover your work prior and after the fact. Sometimes it would be important to even take pictures after you have made the work to show you have not damaged anything prior to handing back the car to the client and mileage picture and probably the scan tool code after the work has been completed. Just a thought. The extra mile you mentioned is the most important part of running a business. And documentation is key in running a success business.
@lrmastertech
Жыл бұрын
We have been doing this for awhile now….used our shop videos today…client stated items missing from trunk after service….went to the video can see tech pull in the car and open the trunk…it was clearly empty….saved us a lot of money
@phillipzan2005
Жыл бұрын
I only do diagnostics, programming, immobilizer and electronic repairs so this will be different for me and is a lot easier for me. But every vehicle I work on gets a prescan and uploaded to the invoice. then a post scan and uploaded to the invoice. Pictures of bad whatever and what good looks like for the problem and the after repairs test and such. basically I generally can make a case study out of any care I work on. The reason for this is if the car comes back and I was told I did something wrong or had to go to court I got documentation. Also if i ever have to hand a job to someone they can not waste their time doing stuff I already did or maybe catch a mistake I could have made a lot easier. Because of this I was able to get some clients money back after getting their vehicle from another repair facility were it was diagnosed very wrong.
@EduardoGarcia-qr8nn
8 ай бұрын
I was at a shop that did DVIs (digital vehicle inspections) and I will admit, at first, every inspection took a long time. Once I got the flow of doing them down, it started taking no time at all. Not only did it cover our butts, it also made every service recommendation, a credible and honest recommendation. I now work at a shop that doesn’t do this, and I honestly miss doing them. Anyway, great videos you guys! Love and respect from Colorado!
@Jason-cu1jp
Жыл бұрын
Very good video. I work in the car rental industry (both customer service and mechanic) and the number 1 point of contention is damage. I've got a process where photos are taken of hire cars (with customer present) and emailed straight to them. I'm confident if there were any issues, this 2 minute process would generally remove any silly arguments, negative reviews or legal BS.
@MickeyMatt97829
Жыл бұрын
C.Y.A. Interiors also massively overlooked on walk arounds. Working for BMW headliners and seats are out almost everyday and a simple photo has save many of arguments with mgt
@theroyaltyautoservice
Жыл бұрын
Great point! It’s the small things that will get you!
@jameskim62
10 ай бұрын
EXCELLENT VIDEO. I TAKE A LOT OF PHOTOS BEFORE LEAVING THE CAR RENTAL OFFICE ... SPECIALLY THE SPARE TIRE AND WINDSHIELD...
@IHguy
Жыл бұрын
Yep. C.Y.A. When I first started at Walmart, I wasn’t sure I liked that almost every movement was on multiple cameras. It didn’t take me long to realize that those cameras are my best friend (provided I’m doing my job). Had a service writer not do a proper walk around inspection, which could have left us open to liability for damage to the front bumper of a customer’s vehicle, except for the fact that the camera picked up on the icicle hanging out of the crack when we were lifting the car.
@MalteseMafia
Жыл бұрын
Great advice 👍good insurance policy.
@edhdougherty
Жыл бұрын
Years ago when I worked at a Sears I made it a point to mention to a customer obvious damage when writing their car up. More than once people just got in the car and left.
@Caf1972
8 ай бұрын
It's really smart to cover your bases, makes you/company look professional!
@amigo2k10
Жыл бұрын
Thanks for your time
@Mobiletech43
2 ай бұрын
Now we just need shop owners on board with paying techs more for all these added nuances to protect the shop owner. Taking pictures videos loading the scanner all takes extra time that isn’t included in the flat rate system and wasn’t done by every shop just 5 years ago.
@flippintobyland7257
8 ай бұрын
Good cover for the " ever since " customers.
@adamautel2436
Жыл бұрын
hi this Adam from the uk you are so right about scnning a car before it comes in to your workshop i,ve always said this for years this way you can save so much time & trouble for yourself . give them the print out job & done 🙏
@TreRichie
8 ай бұрын
I was doing this a long time ago and for all the same reasons you were talking about and it saved us many times.... Great video to share with others
@patricknacion3960
3 ай бұрын
Thank you for putting out all this amazing content its priceless
@dexfriday5524
Жыл бұрын
Usually when I work on cars, I’ll replace a turn signal bulb, and the customer will tell me ever since you replaced that bulb my brakes are grinding and the engine is making a noise.
@robertmobileman8304
Жыл бұрын
great video , well said , different for mobile guys as the customer normally hangs over ya shoulder all day !!!!😡
@jwoeltje6949
Жыл бұрын
I have the same scanner. I don’t really like it for pre-scan because it doesn’t show the complete vin as well as be able to convert the mileage from kilometers to miles. Something to note if you use and I can only speak of the one car because it’s happened multiple times if you use the auto vin on BMWs for a pre-scan, it will not record any faults in the DME.
@theroyaltyautoservice
Жыл бұрын
I'll check that out when inget innthis morning. Thanks!
@DJ-tn7vj
Жыл бұрын
Yup cover yourself I always tell my techs.i got caught slipping a while back.learned that the hard way
@BenKlassen1
Жыл бұрын
Great advice sir! Golden!
@davidjackson4112
Жыл бұрын
Thanks for sharing this valuable information, there are so many dishonest people today. Enjoy your channel. Kudos for you and your employees.
@johnleinen7167
Жыл бұрын
You do it anyway when doing the usual 180 point FREE upsell inspection sheet.
@theroyaltyautoservice
Жыл бұрын
Not really understanding what a FREE upsell inspection sheet is.
@dougsweldingfabrication953
Жыл бұрын
Great videos and opportunity to learn. Thank you !
@jaydenchen9172
Жыл бұрын
Thank you! Very helpful tip!
@CHIBA280CRV
Жыл бұрын
Fantastic advice sir thanks 👍🏼👍🏼👍🏼👍🏼👍🏼
@josephdelucia7368
10 ай бұрын
this is a great video so many important tips in this video I work at a high-volume dealership I cannot tell you how many people come in and after they pick up there veh say hey that dent was not there when i came to the shop or you need to test drive a car and that's always the car that has the least amount of fuel in it I refuse to work inside a veh that smells like pot was smoked in it on the way to the shop this happens all of the time I just wont get in it and as a personal safety to the tech every shop should turn the customer away because my dealership will take any car no matter how bad it smells of alcohol or pot I just do get this ticket I have gone home because of this I made it a union issue and it has not happened since
@91rss
Жыл бұрын
a dealer drained a tank to change a float and "dumped" their fuel AND charged them a fee to do it........Result was the customer being an IT tech, saw every comment on the internet about the shop, a bad review . and someone I knew had the spare stolen on the lot when the truck was in for first visit. Dealer didnt have a single camera, shrugged their shoulders so sad too bad, well their brother was a purchasing agent who knew purchasing agents, and that dealer lost out on dozens of sales as a result.
@kevinbunter977
Жыл бұрын
Great video and it applies to any repair type facility, and something I push with my guys every day, it just saves so many potential issues and in the end can save you a lot of money 👍🏻
@eriksony6398
Жыл бұрын
Like the Launch CRP919E scanner
@rodvan-zeller6360
3 ай бұрын
My scan tool takes video and pics, also on a pre scan I include monitor status, freeze frame, failure records and mode 6.
@kenfromsilverdale5675
Жыл бұрын
Great topic!
@djosbun
Жыл бұрын
Bullseye. Again…….every video hits the bullseye. 👍🏼👑🔧
@lordkryogen
2 ай бұрын
Same for a dentist office man.
@truthmatters5000
6 ай бұрын
I work at a shop that takes pictures of everything. I like to always pre scan a vehicle especially if the battery will be disconnected or If its engine work. We take pictures of the mileage and dash lights. If there was a code that will come back and turn on the engine light after a couple drive cycles, it is good to be able to tell that to the customer.
@theroyaltyautoservice
6 ай бұрын
We posted a video where we do the same thing on every vehicle we work on. Very good policy!👍
@shanedottie
Жыл бұрын
I feel like technicians would do this stuff no problem if it was not for flat rate.
@johanbotha9889
Жыл бұрын
I had a client that brought his vehicle in for a timing belt. As I got in the vehicle to park it on the working spot I smell that something had died inside the vehicle, but I know that slipping clutch can also smell as if something has died. So after an hour and the smell still remains I realized that it must have be something dead. I investigated and found 4 dead mice. U took pictures and kept it for safe keeping if the customer tried to claim something, but now I wonder what I would've done if I didn't find the mice? The customer could've claimed that the mice came from me!! It is so difficult when working on people's vehicles!!
@abdul-kabiralegbe5660
Жыл бұрын
Great heads up info! Thanks.
@tibortorok6343
Жыл бұрын
Helló Srácok! Szerintem fontos a diagnosztikában,az oszcilloszkóp használata.
@pauldavis8716
Жыл бұрын
Very outstanding video, CYA
@kevinkieel6778
Жыл бұрын
Acronym for the day CYA! Always CYA!
@dosiodosev740
Жыл бұрын
Good insurance
@raymundomiranda7853
Жыл бұрын
You guys are legit 👏👏👏
@billseay6399
Ай бұрын
Great information thanks
@deshawnmoon35
Жыл бұрын
This is exactly what they’re teaching in tech schools.
@abdulali46
Жыл бұрын
I totally agree with you 100 percent
@romanjaspe4172
Жыл бұрын
Thanks so much 👍
@tomctutor
Жыл бұрын
All good SOP there. Might also add, advise of anything you might have noticed under or in the motor area, e.g. "noticed some rust building up on your fuel lines, see the pic, do you want us to repair it while its in the shop?" I mean who actually looks under their car, or even in their engine bay these days! 🤨
@johnbonifas6040
Жыл бұрын
I take pictures before I get in the car and have them walk around the car before they get in it
@bullgamer7343
Жыл бұрын
Man I remember this one time guy brings car and I never checked any of the car issues prior to working on it . His power steering rack was clogged , he tried blaming me for his power steering not working so there I am replacing power steering pump and bleeding it etc…… system still not working then told guy it’s rack system is clogged. Felt so ripped off since I never even drove the damn car. This video is good aside check engine check every component also and document. People love getting free work.
@arnoldwilson3719
Жыл бұрын
im a diyer and i do this for people bkthe a before and after action report using Launch x431 Pro3S. choose your own scan tool.
@pontiacsrule8761
7 ай бұрын
The best is they think you purposely broke something to make them come back later. Who really does this? I hope no one, it's bad for business. I've seen the pictures taken before, but the scan is a great idea.
@Hybriddiag
Жыл бұрын
Great advice 👍🏿 👌 👏 thanks sir .
@markwatson2814
Жыл бұрын
Greattttt point!!
@rubiocra
Жыл бұрын
thank you
@Evesautomotive
Жыл бұрын
This is your best video. You know that?
@nimairikowa5650
Жыл бұрын
Where I work, Customer brought BMW for tires replacement, after week, he accuses the shop of damaging his transfer case. Do you imagine that? It was a breath taking, and one customer accusing me of taking his LED bulbs and said he saw me putting them in my pocket. the manger talked to him and showed him the video. There are cracked head there, they can destroy your life in a second, so be aware of them, lack of ethics and morality is the problem nowadays. Thank you for sharing this video.
@kurtiscal3msetccdwell618
Жыл бұрын
Alot of good points and advice you've made and given. That's exactly why I dont work for the public. I work at used car lots and auctions. The public is to spoiled for their own good.
@justinshelby5908
Жыл бұрын
Nice i agree Im a shop auto tech And mobile tech / locksmith I use pre scan / post scan a lot especially when doing Kay programming or module programming I liked autel and snap on for scan reports I have launch also With Snap on as a connected to wifi it automatically saves report altus cloud server where can print from my mobile thermal printer And i take pics of new parts before put on and old parts before take off and what looks like when its off
@ezeeduzzit
Жыл бұрын
We always make a note on the r.o of any light on or damage on the car but like that idea of taking pictures gonna start doing that
@randy1ization
Жыл бұрын
DO NOT WRITE "seat smells like ass" on the inspection form..customers dont find it funny..
@edwinlomonaco6754
Жыл бұрын
I prescan every vehicle because it's just easy. All 3 of my scantools will do a prescan and saves it automatically.
@robertjohnson4401
Жыл бұрын
The pre-photos is not definitive proof. The customer may think you took the photos after you damaged the car, such as to rewrite history and claim the car came in that way.
@reiannaidoo
Жыл бұрын
Gold
@armchairtin-kicker503
5 ай бұрын
Notwithstanding scanning for codes, taking pictures and making a video, isn't the purpose of the multipoint inspections as much to protect the business as it is an opportunity to upsell the client with necessary services? It seems to me that there has to be a meeting of the minds on the current status of a vehicle before any serious work begins, the exception being the oil change service. When one rents a car, it is standard practice for the agent to conduct a walk-around inspection with the client, noting any body damage, the odometer reading, and fuel status on the rental agreement. The auto repair industry should do exactly the same thing.
@Lcab-bh3wx
Жыл бұрын
I drop off and pick up KW class 8 and the kW dealer doesn't Care you can beg them. Threaten them and they won't give a hoot. They got you by the ears. No parts. No tech....
@arielp2397
Жыл бұрын
Customer claim her windshield wasn’t cracked when she brought the car in , long history short I ended up paying for it , when the windshield guy came I’ve ask him where the crack starter and he show me and was on the inside pass side . All I did was a radiator replacement not interior or close to the windshield , I pay just because she’s a good customer and I didn’t want her to stop Coming here for 125 dollars .
@phillipdotson3589
Жыл бұрын
I've been using OneNote I have it my phone tablet and computer they snyk together for pictures and videos also hand Witten notes and scope captures all on one page to be emailed easily
@OldManBadly
Жыл бұрын
For legal purposes, any car you work on should be documented: Condition in, condition out. But really, it goes further: Security cameras aren't just for keeping bad people out, they are for documenting process. So your full yard should be recorded 24/7. From the time the customer / car enters your yard until they drive it away, you should always be able to see it, and you need to keep 30-45 days of this minimum - if not longer if you can. if you have a "common entrance" to your service bays (single door) then put cameras to record all sides of the cars as they go in and out. Putting a camera in each work bay, a camera in the shop common area(s), and at the service advisor counter is very important toward protecting yourself from false claims, misunderstandings, and outright fraud.
@2eagle86
Жыл бұрын
One of the greatest flaws i see is when you take your ride in and get an estimate and when they will get to it, as soon as its done before they told you one said cost but afterwards the price is way more then what they estimated to be even though both parties agreed on what to be fixed and not to be fixed. Basically fixing more then what suppose to be fixed to get more money out of the customer...
@madmachine87
Жыл бұрын
I'm not scanning the vehicle unless the customer has approved diagnostic time. If any lights are on I will note it in the multi point inspection. Same with any kind of body damage. We do video inspections too, so I'll show things on that as well.
@Howardtripper
Жыл бұрын
Another thing to do is test-drive every car before working on it
@ricardogabbiani7816
Жыл бұрын
It's very valuable when by yourself you have to stop everytime customer comes stop and diagnose there car
@williamvaughan1218
Жыл бұрын
I just watched the first few minutes a d its called triage. You know the cigarette lighter fuse is going to be blown thats murphys law. Lol as a veteran tech that works for himself I don't do the retail public I have my trusted customers and they know not to give out my number without special permission. If you got to fight the public your just working yourself to death. Get a good reputation and go with trusted customers.
@Mustangg16
Жыл бұрын
Don't assume it's my cellular phone
@Mdavied2023
7 ай бұрын
if a car come to the shop towed, make sure write on paper work THE CAR TOWED the shop i used to work get sue and paid $35k ( i wish i knew what was the customer complain, i would share it)
@JOMaMa..
Жыл бұрын
Pre and post with time stamps 👍
@dionhulse347
Жыл бұрын
Excellent video, we do this all the time at my shop CYA (COVER YOUR ASS) Everything you said i went through over the years
@kyletuttle9064
Ай бұрын
Great input guys
@ryang1589
Жыл бұрын
I feel like this is a waste of time and a sales pitch. I've been a technician forever 17 years and never needed to do this.👎
@theniceneighbor
Жыл бұрын
You should mention where your shop is in the video. It would be unfortunate for you to build trust with the public and they are near you but had no idea.
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