Discover how Jira Service Management is revolutionizing IT cost management in our latest webinar. We dive deep into the real ROI insights that Jira Service Management offers, exploring the key features that streamline your workflows, improve accuracy and completeness, and ultimately reduce your IT expenses. Our experts at Stratacom, a platinum Atlassian partner, share their extensive experience in ITSM consulting, offering you a comprehensive understanding of how Jira Service Management stands out as the best replacement for legacy systems like Sharewell, especially with its attractive pricing compared to competitors like ServiceNow.
You'll gain valuable insights into how Jira's no-code/low-code interface simplifies the ticket management process, enhances asset management, and facilitates seamless data import processes, making it an ideal tool for enhancing your organization's efficiency. Additionally, we explore the cloud management tools and marketplace apps that integrate with Jira Service Management, further expanding its capabilities.
Whether you're already using Jira for DevOps and project management or searching for a robust ITSM solution, this session will provide you with the knowledge you need to make informed decisions about cutting IT costs effectively.
Watch now to enhance your understanding of Jira Service Management and unlock the potential for significant cost savings in your IT operations. Learn more about how you can leverage this powerful tool to streamline your IT service management and gain a competitive edge.
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CHAPTERS:
0:00 - Intro
1:01 - StrataCom Introduction
2:47 - Atlassian Overview
3:42 - Forrester Wave Report
5:47 - Understanding Customers
5:59 - ROI Explained
6:25 - Bill Renfro Introduction
7:17 - Jira Service Management (JSM) Overview
7:57 - Managing Projects
10:09 - Customer Portal Features
14:33 - Agent View in JSM
19:02 - Queues and Filters in JSM
22:04 - Teams Integration with Jira Service Management
23:36 - Atlassian's Latest Features
24:46 - Confluence Integration
27:02 - Jira Service Management Project Templates
28:45 - Request Types in JSM
29:36 - Forms in Jira Service Management
31:54 - Asset Management
35:25 - JSM Automation Engine
38:58 - Last Minute Questions & Answers
39:50 - Opsgenie Overview
42:40 - Extended Q&A Session
48:00 - Licensing Explained
49:00 - AI Features in JSM
49:28 - Exploring Other Modules
50:18 - Tracking Projects Effectively
51:15 - Recording Summary & Contact Information
51:50 - Closing Remarks
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