OMG finally! its the rollers! they cannot get a grip on the paper. THANK YOU SO MUCH CO-OP CPT HERE I COME!
@jiujiu
13 жыл бұрын
Cleaned the rollers with a Q-tip. That fixed the problem. Thank you.
@axelbrinck1
13 жыл бұрын
yes! thank you! I had to clean the main roller thrice, but it works it had worked just until the warranty ran out saved me some dough,
@chunkymilk
12 жыл бұрын
The first solution worked on my HP Photosmart C4600. Thank you!
@justprintingaround
11 жыл бұрын
Glad you got your issue resolved! I am an HP employee.
@elisesolbreux
13 жыл бұрын
"HP employe", you made my day too ! thanks from belgium ;)
@cardito23
14 жыл бұрын
Thank you so much! This video helped me figure out that different-shaped paper sheets were causing the problem. I don't know why the printer is so sensitive... Appreciate the help
@Jayzgrooves
11 жыл бұрын
cleaning the roller worked great!!
@2Blevins
12 жыл бұрын
my printer is working after cleaning the rollers. Hope it continues to work for me. Thanks!
@justprintingaround
10 жыл бұрын
***** Thank you for editing your post and letting everyone know how you resolved the issue.
@krjjohnson
13 жыл бұрын
Worked on Photosmart C1380 Thanks!
@justprintingaround
12 жыл бұрын
Yes, the steps will work for the 4500. I am an HP employee.
@justprintingaround
11 жыл бұрын
Hi Ava, what operating system are you running? I am an HP employee.
@FULLIMP4CT
13 жыл бұрын
Thank you for your video
@guanajuatenseful
12 жыл бұрын
thank you!
@justprintingaround
11 жыл бұрын
You can try canned compressed air to see if that might dislodge any debris from around the button, otherwise the printer may need to be serviced.
@balancewang
6 жыл бұрын
HI Thanks for the tips. I fixed My printer!
@HPSupport
6 жыл бұрын
+Balance Wang I am glad to know that the video has helped you fix the issue.
@travanx
9 жыл бұрын
Wiping the rubber rollers on a 7510 with a wet paper towel fixed my photo paper tray problems. The rollers are where the photo paper tray gets pulled into the machine.
@ICONiacStephy
12 жыл бұрын
does this work for a HP Officejet 4500 printer ?
@phxeko
12 жыл бұрын
idk its not working for me. im using photosmart D series. it got red blink. i even tried feeding the paper manually from the back, it works but it just let the paper through without printing it. is it possible to print by feeding the paper manually ?
@yonmoore
9 жыл бұрын
Thank you so much!
@justprintingaround
9 жыл бұрын
Jon Moore Glad you liked it!
@CarlosCampos
11 жыл бұрын
can you print wirelessly?
@alejandrolora1017
12 жыл бұрын
hi my printer has an error it is " the usb is not conected " if I want to used the scaner I have to use the disk instaler can you help me what can I do I am from mexico city
@ark50000
10 жыл бұрын
I have a Photosmart c3100 series. I have tried hard resetting, cleaning rollers, powering on and off, changing settings, could not print a test due to it not picking up paper, and pretty much everything that the websites recommend doing. The rollers inside the printer, the first set are not spinning (the ones that are touching the paper as soon as you put it in the printer). Inside their is the big thick roller which was shown in the video and a smaller one which seems to just hold the paper down. The bigger one is not spinning. Resulting in the paper not being picked up. I do not know why those rollers are not moving but the gears are all fine because when i push it with my finger they move fine. The rollers do grip on to paper and i have cleaned them they are just not spinning. How can i Fix this? thanks for your time. If pictures or a video will help i can try to upload one just let me know.
@justprintingaround
10 жыл бұрын
HI ark50000. You have been fairly thorough in your trouble shooting. Please search for C02126558 on HP's home page or using Google search. It has detailed steps to take to trouble shoot a paper pick issue. It is worth taking a look at to see if there are steps you haven't taken. Please also search for C00870767. It is your printer's product specifications which details the paper weights and sizes that are supported.
@ark50000
10 жыл бұрын
justprintingaround The paper is the correct paper to use for this printer. I have used it for many years with no problems. I purchased some new paper at the store just in case it was indeed the paper that was causing the problem, but with no avail. Honestly i am pretty sure it is the front inside roller that is causing the problem. Or something with the communications between the parts and the circuits resulting in the printer to not turning on the one inside front roller. The website recommends cleaning the rollers but like i stated previously the paper doesn't reach the back rollers yet because the front inside rollers are not moving the paper to the next set of rollers in the back. Matter of fact the front roller isnt moving at all. Difficult to explain but let me know if you need clarification. The website recommends printing a test but i cannot print without the paper being fed to throughout the printer. I wonder if their is a way to modify the printer so i can bypass the paper stopper and manually insert the paper two the second pair of rollers in the back? That is my last resort before buying a new printer.
@justprintingaround
10 жыл бұрын
Thank you for the updated information. If you have tried everything mentioned in the document, then we have exhausted all the trouble shooting that is available as there is no way to bypass the rollers you mention. I'm sorry for any inconvenience this may have caused.
@petergm7576
10 жыл бұрын
Hi, ark50000 Have you solve the roller issue with your printer. My Photosmart C4385 seems has exact same problem as yours, coz i didn't see the big roller is spinning when start printing....
@xpatangie
6 жыл бұрын
ark5000
@ecko90044
11 жыл бұрын
My printer prints prfect on regular white paper but when I use photo paper it doesnt load it correctly and only prints half way which means it didnt load the photo paper all the way to start printing. Do you have any suggestions? Please I really need help with this.
@leoninelives
12 жыл бұрын
Step 1 solved it for me! Thank you @justprintingaround
@loon363
15 жыл бұрын
how do i get paper that got stock inside
@gabrielsilvino2660
12 жыл бұрын
Olá,gostaria de uma ajuda.Minha impressora diz que meu cartucho está danificado,e essa mensagem começou a ser exibida depois que eu recarreguei em casa.Eu levei em um técnico e ele testou o cartucho e imprimiu normalmente na impressora dele.Gostaria de saber se você poderia me enviar um vídeo de um tutorial pra fazer uma espécie de desbloqueio do cartucho. Pode ser em inglês mesmo. Obrigado.
@marielazaragoza
11 жыл бұрын
tengo una impresora hp c4880 y la hoja cuando la carga sale mas afuera de lo que corresponde y me dice atraco de papel ,que tengo que hacer?
@HHalo6
10 жыл бұрын
I do every step mentioned in this video, I can print the diagnostic page by holding Cancel+Print Color Copy buttons and I get that page. But my PC still tells me there's no paper and I cannot print any other page. Help please ! EDIT: I just solved the problem by reinstalling the printer in Windows. Just remove the printer from the list and add it again.
@Teatea2k10
11 жыл бұрын
hey, how i can i fix sticking buttons the ok button is not working
@conniemack3872
4 жыл бұрын
I cleaned the rollers on the outside. I looked inside for the paper pick roller and nothing in there looks like that roller.
@HPSupport
4 жыл бұрын
+connie mack Please follow the guidelines under this document to fix this issue: bit.ly/3kLfjeg
@MrMzprodigy
12 жыл бұрын
i dont have this type of hp printer plz help
@direrumdirennis5017
7 жыл бұрын
i tried everything but my printer says paper is jammed even when there is no paper in it... Any fixes ? I've searched everywhere
@justprintingaround
7 жыл бұрын
+Direrum Dirennis Paper jams can be real or false. Printer might report a paper jam even when there is no jammed paper. The following steps should help you resolve the issue: hp.care/2k5Avj8
@fernuy
10 жыл бұрын
why so many problems with printers?
@alexalvarado5992
8 жыл бұрын
I tried everything but the roller that pushes the paper up to print doesn't roll it just stays still then it shows an error message saying out of paper
@justprintingaround
8 жыл бұрын
+Alex Alvarado #1, #2, #3 and 4! Please use the "HP Photosmart C4200 All-in-One Printer Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper" document ( ow.ly/XguDV ) as a checklist to ensure all steps have been completed. If you still are unable to get the printer to pick up the paper, please contact HP Support per the steps in the document.
@RocioL2012
11 жыл бұрын
my printer wont print. I wonder if Its because I used refill cartridges
@jeannielowe6709
7 жыл бұрын
DOES ANYONE KNOW HOW TO PRINT A BANNER USING HPBANNER PAPER AND MODEL#C4280 PRINTER
@justprintingaround
7 жыл бұрын
+Jeannie Lowe I'm afraid this printer doesn't support banner paper. To know more check the Paper specifications by clicking on the link: hp.care/2ukpcJ4
@justprintingaround
12 жыл бұрын
I will provide more information in a PM. I am an HP employee.
@Abrilpara2
8 жыл бұрын
I have one of these which I'm now using on a new computer and now I can't print documents in languages such as Bengali or Hindi script correctly. Vowels come detatched like क ा instead of का . Please, someone let me know how to fix this.
@justprintingaround
8 жыл бұрын
+Abrilpara2 When you started using the new computer, did you install the full feature driver for the printer? It is possible that if you didn't that the computer is using the basic driver that comes with your operating system. Please use HP's Printer Install Wizard for Windows to update your driver. I've included the "HP Printers - Finding the Best Windows Driver Using HP Printer Install Wizard" document ( ow.ly/HqWZK ) for you. The utility can always be downloaded from hp.com/go/tools. If you have the full feature driver installed and you're experiencing this issue. Please download HP's Print and Scan Doctor utility. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. I've included the "HP Printers - Using Print and Scan Doctor for Windows to Help Resolve Printer Issues" document ( ow.ly/Arcmm ) for reference. You can also download this from hp.com/go/tools.
@Abrilpara2
8 жыл бұрын
I just connected the printer to the computer before I started the computer.
@justprintingaround
8 жыл бұрын
+Abrilpara2 Since you just connected the printer to the computer, please use the Printer Install Wizard utility I mentioned in my last post. That will give you the full feature software and driver. Once you have the full feature driver, are you able to print in Bengali or Hindi?
@Abrilpara2
8 жыл бұрын
I installed the wizard and I don't know what other adjustments I have to make. I tried printing one of my documents and still having problems. Some lines com out good but others still is detatched.
@justprintingaround
8 жыл бұрын
+Abrilpara2 Please follow the steps in the section titled 'Unable to print with a Windows built-in driver (Africa, Asia Pacific, Europe, and the Middle East only)' from the "HP Printers - Printer Problems after Upgrading to Windows 10" document ( ow.ly/X3axs ). I am presuming that you are in area of the world that is mentioned in the section title. I know you may have already completed some of the steps suggested, but let's try them again please. My other thought is we are dealing with a print quality issue, and not a driver issue. I've included the "HP Photosmart C4200 All-in-One Series - Streaks or Lines in Printed Output" document ( ow.ly/X3bUn ). It is the best document to start with for print quality issues.
@shaznaebrown3543
9 жыл бұрын
i tried them all but it my printer still doesn't work and all the time my printer keeps saying paper mismatch please help me
@justprintingaround
9 жыл бұрын
Shaznae Brown Are you able to make a photocopy of a page on your computer?
@shaznaebrown3543
9 жыл бұрын
i don't know but the paper for my printer is the right size and it doesn't work
@justprintingaround
9 жыл бұрын
Shaznae Brown I’m wondering if there is a print job that is stuck in the print spooler. Please search for C02205477 on HP’s home page or using Google search. The title of the document is “Print Jobs from Your HP Printer are Stuck in the Print Queue”. Please click on your operating system and follow the steps in the order presented. This should clear that message you are receiving. Once the message is cleared please try printing again and please let me know the outcome.
@shaznaebrown3543
9 жыл бұрын
ok
@justprintingaround
11 жыл бұрын
The C4280 printer is not capable of printing wireless. I am an HP employee.
@justprintingaround
11 жыл бұрын
HP recommends using only new genuine HP cartridges.
@lawerocivguy6196
9 жыл бұрын
wth i dont STILL don't know how to put a SINGLE paper in my printer( ))...........................
@justprintingaround
9 жыл бұрын
+Samuel Garza I've included the link to the C4200 Series User Guide ( ow.ly/UKGAY ). Starting on page 11 it explains how to load different sizes and types of paper into the printer. I hope this helps.
@keremaltnok8616
3 жыл бұрын
Still problem
@HPSupport
3 жыл бұрын
+Kerem Altınok Please perform the steps mentioned under this document to fix this issue: bit.ly/3kLfjeg
@jonathanstromm4408
12 жыл бұрын
I HATE HATE HATE HATE HP printers. I've had nothing but trouble with them. Cannon IS the way to go. My HP's are never reliable. Whenever I really need something important printed quick they always fail. My c4385 was the best of the bunch and usually worked great but now it has all these physical problems with the cartidge carrier and now it won't load paper. I never touched the thing, or dropped it, it just sat there so I feel it's poor construction quality.
@clydebill
13 жыл бұрын
I followed this video and it did nothing. I called HP and was on the phone for hours with India Indians and they couldn't fix it either. So I finally fixed it myself. I unplugged all the cords and threw it (C4280 All-in-one printer) in the garbage. NEVER BUY A HP PRINTET OR SCANNER. Billb
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