During This Tutorial, the Instructor highlighted a few things that could be done with FreshDesk!
Contact Management - How to Explore & Manage Contacts, Export contact to other CRM Systems
Creating Tickets - As a Customer Service Agent, FreshDesk requires one skill in the form of Ticket management and Resolution. This was demonstrated
Assignment of Roles - Demonstrates how to Assign roles to various members of your team, Agent, Administrator, Supervisor, etc
Embedding FreshDesk on Website - Perhaps the most interesting part of it all. Being able to embed Freshdesk on a website helped us learn how tickets are gerated from websites too!
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