Do take note that this video was recorded by my family members and was edited and given to me with permission. Since it's them who experienced this flight and not me, this flight will not be included in my review scoring webpage to maintain objectivity of this review. Again, I cannot thoroughly judge what I cannot see. I also hope that airlines start to consistently apply the rules for delay management - especially regarding the compensation. We have no intentions to downvote Citilink - in fact, we trust them very highly and my family members had a good flight aside from the delay - but again, we have to call a spade a spade. We criticize because we believe in Citilink. Mahalo nui loa!
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