In this video, I walk through a full demonstration of using Power Automate as a backend to generate support tickets that come from email. In my previous video, I showed you how to create the Support Ticket Power App which is the front end for my internal users.
Check out that video here: • Intro to PowerApps in ...
This video also provides a lot of great insight to Power Automate workflows if you are not as familiar. I walk through various connectors including Microsoft Dataverse which is storing all of the data for this application.
#Automation #GeneratingTickets #Email #emailautomation #microsoft365 #powerapps #powerautomate #powerplatform #lowcodeplatform #lowcode #dataverse #microsoftdataverse
Table Of Contents
00:55 Review of Power App
01:58 Planning your Flow
03:29 Setting up your Tables
05:59 Creating your Email Trigger
07:28 Parsing HTML to Plain Text
08:17 Initializing Variables
09:49 Creating If/Then Statements
11:16 Looking for Rows in Dataverse
13:48 Using Expressions
15:09 Parsing JSON
19:09 Updating/Adding Rows Dataverse
27:17 Using Trim/Split Expressions
29:37 Copying Values in the Flow
31:45 Adding a Flow for Replies
33:10 Adding Power Automate Flow to Power App
Негізгі бет Generating Tickets from Email | Power Automate
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