Hi, Queen! Thanks for flagging this. I can 'Is Shopify Payments right for you?' and 'Testing Shopify Payments'no longer work is that the same for you?
@llCHR15ll
Жыл бұрын
Can you help us understand why it takes at least 3 working days to process? It seems very old fashioned? Is it a technology thing?
@AndrewKazmierski
5 ай бұрын
Thanks, I'm new and had to fix my bank account yesterday so I'll be expecting a payment early next week!
@textileinnovations
Жыл бұрын
As most of our customers are B2B and Government is it possible to run the shopping cart without using a website integrated gateway? In our current system we collect the CC info and process the CC via our inhouse gateway. Is there an option to collect the credit card data without it going through a website gateway?
@khalidabaza4383
Жыл бұрын
Can I setup a shopify account for my store if I am in Canada? (I don't have "Shopify Balance account" option under my PAYMENTS)
@realcement
11 ай бұрын
My date of birth is wrong on Shopify so how do I change my date of birth so I can receive payments? Have searched forums, link to connect with a support advisor not working, please help. We have been trying to get this resolved for a few weeks now. Don't know what else to do.
@ShopifyHelpCenter
11 ай бұрын
Hi, thanks for reaching out about this. Information for Shopify Payments accounts, like Date of Birth, are stored internally and cannot be accessed within the Shopify admin. Only our dedicated Shopify Payments team are able to help update these types of information for merchants, and they can be reached via an escalation from our live support team. So from here, you'll need to get in touch with our support team for starters via the Help Center here: shopify.link/L4r. Once in the Help Center, you can type "contact support" in the chat box, and the virtual chat assistant will provide you with your next steps on how you can contact support. I see you mentioned that the link to contact our team isn't working on your end however, are you referring to the Help Center link? If so, can you please try the following: - Try to login to the Help Center via an incognito window: shopify.link/6Bxl - Or, you can use your usual browser but to clear the browser's cookies and cache: shopify.link/b4wQ prior to accessing our Help Center again - You can also try another browser. For example, if you're using Safari, you can try contacting our live support team via Chrome or Firefox - You can also try to use another device, such as your mobile or a tablet Hope that works out, if not let us know!
@vickbond008
Жыл бұрын
What happens when a customer goes to use Shopify payments and (I'm guessing they're paying in increments) but then they stop paying? Are the Shopify payment plans similar to layaway, when the customer doesn't get their merchandise until they've fully payed?
@lizbeth2792
2 жыл бұрын
Hello I'm not able to make payment monthly payments using my debit card to Shopify. It was possible before Shopify changed from dollars to indian rupees. Can you tell me why? Did anyone else have same problem? Payment is not going through for maintaining the online store. Pls give a solution or guide on next steps.
@melaniemcclure4626
2 жыл бұрын
All I can add is try your best not to get frustrated and give up, people have been known to get rich off of this sort of thing. Hold that horsey in the road.. GOOD LUCK AND HOLD ON! 👍🥰🖐️💯👌
@rajudesai3069
Жыл бұрын
PayPal only add option right charge minimum..? Different country payment system same here 3..
@lil2ray21
Жыл бұрын
My payout says pending. What’s going on?
@Ximcarrie
Жыл бұрын
So do mine u figure it out
@mmjj3924
Жыл бұрын
@@Ximcarrie mine too bruh
@MrEZGamez
6 ай бұрын
You have to wait. It will come in soon
@MrEZGamez
6 ай бұрын
I ordered something on the 14th and it came on the 21st
@paranjothijothi935
Жыл бұрын
Good morning excellent work
@TravisEnglish-ks2wv
Ай бұрын
Ok. So I’m trying to change my bank account from the old one to the new one but I don’t have the old account number
@GreenCatQueen
6 ай бұрын
The video liniks in the description no longer work.
@beRelentlesS89
Жыл бұрын
I am unable to get payed out. The app doesn't load the payment two step method
@bboobear9071
Жыл бұрын
How long does it take in transit
@secretking6460
Жыл бұрын
Can anyone tell me why when a costumer bought something, I was charged the money ?
@ShopifyHelpCenter
Жыл бұрын
Hey, there. Thanks for your comment. It is highly unusual that you would be charged for something that a customer has purchased. Are you able to provide us with more details of the situation? It may be best that you reach out to our Live Support Team using this link, bit.ly/3eNr2bD, so they can dive into your account and investigate this for you.
@GreenCatQueen
6 ай бұрын
Are you talking about the payment to your print on demand supplier, perhaps?
@SJ_LSF_9
11 ай бұрын
this guy sounds like the anyomos from Assassins Creed 1
@ishfaqueahmed8084
11 ай бұрын
My payment is stll pending since 2cweeks
@charlydarly6171
Жыл бұрын
I have Contrado integrated with my Shopify. Currently, whenever someone places an order for a Contrado product, the money’s taken from my own bank account rather than the customer. Is this the normal procedure, and is there any way to change it as I don’t understand why the money can’t be taken directly from the customer in the first place?
@moealhaj3539
Жыл бұрын
Yeah thats how it is supposed to be
@ecomlatest
7 ай бұрын
What if customer pay with gift card and the money is not in the pay out
@ShopifyHelpCenter
7 ай бұрын
Hi there! You can start off by reviewing the order details to learn more about the situation. If you are still having issues, kindly get in touch with our team through the Help Center: shopify.link/YWD7. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to take a closer look.
@TheonlyHoneyBadger
8 ай бұрын
I have funds hooked up to go into my a Shopify Balance card. Do I need to fulfill the order first before shopify releases the funds to me? Or can I wait the 1-3 days ti receive my funds via Shopify balance card and then fulfill the order?
@ShopifyHelpCenter
8 ай бұрын
Hi, there! You can use Shopify Balance to receive payouts from your Shopify Payments account, which would require that you fulfil and order and capture the funds from that customer first: (shopify.link/l2xr).
@rachiei7860
10 ай бұрын
It’s says payout but not seeing it in my account, why? For a month now??
@ShopifyHelpCenter
10 ай бұрын
Hey, there. Thank you for reaching out and bringing this to our attention. If you're not seeing the payout for your account, then it's possible that there is an issue with the banking details or there may be a hold on your account. You can learn more about Shopify Payments account holds here: shopify.link/PJBN. That being said, if you don't see a banner about the payouts on your admin, or you don't receive an email from our payments teams, then we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via KZitem, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center: shopify.link/D8kd, and login to your account to create a support request. Cheers.
@raphaelvalentedealmeidahein
Жыл бұрын
My payout has been pending for almost two weeks is there a problem and if so how can i fix that
@HunchoTrell1k
Жыл бұрын
Have you figured it out
@Ryuu92i
Жыл бұрын
How is it going if shopify closes the store while having shopify payment ? is the money gone ?
@ShopifyHelpCenter
Жыл бұрын
Hi, there. Thanks for your question. If this has happened to your store, then you may have received an email from one of our teams which contains more information. Replying to that email with any questions you may have will be the best way to proceed. If you haven't received any correspondence from us, then it would be best to contact our support team directly, so that we can access your account to take a closer look: bit.ly/43PTHEm.
@abdo1440
2 ай бұрын
now a week pass and the payment is pending, and I don't know who to contact
@ShopifyHelpCenter
2 ай бұрын
Hi, there! For help with your payments please contact our support team through the Help Center: shopify.link/D8kd.
@abdo1440
2 ай бұрын
@@ShopifyHelpCenter ok I'll
@mohitbeniwal3425
2 жыл бұрын
In india when it will available to use Shopify payment?
@OmarDayZYT
Жыл бұрын
2090
@boedollaz216
6 ай бұрын
So for all sale son shopify you will get the money immediately? Before you ship the product?
@ShopifyHelpCenter
6 ай бұрын
Hi, there. Thank you for reaching out. You would receive your payout on a schedule, so depending on what you set that to, is when you will get paid.
@boedollaz216
6 ай бұрын
@@ShopifyHelpCenter Ok so no matter what you will get paid regardless? As long as you sell correct?
@boedollaz216
6 ай бұрын
@@ShopifyHelpCenter So say for example your are out of town and you sold a product and you had to get back in a week to ship it. Will you still get paid for your sale?
@ShopifyHelpCenter
6 ай бұрын
Yes, you will still get paid, however you should not accept orders if you are not there to ship the product in a reasonable amount of time or your customer could report you.
@boedollaz216
6 ай бұрын
@@ShopifyHelpCenter Ok I got it
@RoyalPearlPetsOfficial
Жыл бұрын
Can I use Payoneer Account for Shopify payments
@ShopifyHelpCenter
Жыл бұрын
Hi, there! Payoneer accounts are not compatible with Shopify Payments. Requirements vary depending on your region, and you can find your requirements by clicking on your country here: bit.ly/3L1ZiPb.
@hplovecraftmacncheese
Ай бұрын
Audio quality is poor.
@tailored4U
6 ай бұрын
i got order last night customer made payment through paypal. the order i recived is pending because payment is pending so CJ dropshipping is not picking up order. Can someone please explain what i should do? thank you
@ShopifyHelpCenter
6 ай бұрын
Hey there! Generally this can happen when an order is processed through PayPal but the PayPal account hasn't been fully set up yet. If the order was processed through PayPal, make sure to sign in to PayPal using the email address you used to create your Shopify store. You will then need to complete the account set up for business to release the payment. This can include verifying your identity and address. Hope this helps!
@tailored4U
6 ай бұрын
@@ShopifyHelpCenter Paypal is connected and its active but the paypal i have connected is sign up is with different email. my shop is new i opened few days ago.
@ShopifyHelpCenter
6 ай бұрын
If you don't have a PayPal business account with the email address you use to sign into your store, then you can add your email address to an existing PayPal account or sign up for a new PayPal business account with the same email address you use to sign into your store. I suggest following the instructions listed here: shopify.link/KZ7B.
@tailored4U
6 ай бұрын
perfect it worked thank you so much!@@ShopifyHelpCenter
@1sh16
9 ай бұрын
do you have to be older than 18 to collect payput
@ShopifyHelpCenter
9 ай бұрын
Hi, there! As per the Shopify Terms of Service, you must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account: shopify.link/j38q. If you are under 18, I'd suggest speaking with your parents and advising them that you're interested in creating an online store to start a business. This means that your parents will need to create and manage the Shopify account until you become of age to manage the account yourself. Given that, your parent's banking information and personal information will be used to create the account.
@1sh16
9 ай бұрын
@@ShopifyHelpCenter would my sister be able to create the account she is older than 18
@ShopifyHelpCenter
9 ай бұрын
Hi, there! Yes, if your sister is older than 18 she can create an account. - Skye
@rahulsingh-jg4zk
Жыл бұрын
I m customer my order is cancelled but my money not refund please help
@mwabakangote7731
Жыл бұрын
Is shopify payments available in Zambia?
@ShopifyHelpCenter
Жыл бұрын
Hi, there. Shopify Payments is not currently available in Zambia. To see a full list of where it is available, check out our resource here: bit.ly/3nBr65n. However, there are plenty of other third-party gateways that you can use on your store in Zambia! Check them out here: bit.ly/3NNvxET. To learn more about how third-party gateways work on Shopify, I would recommend checking out this help center page: bit.ly/44y3n6N.
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