I want to offer a big thanks to everyone in the comments for all the kind words and for sharing your results! It is great to see that this fix has helped to restore touchpad functionality for so many users!
@stevewindsenergy
Жыл бұрын
Hello Dash rendar After doing this operation , I noticed 3 new issues , you also? 1) Bump on the surface of the trackpad exactly at the location of the soldering operation, it is ugly 2) strange light electric buzz sounds coming directly from trackpad when you don't touch it, you put your ear close to it, and you ear it as if you hear electricity moving inside trackpad , strange! Before, was not the case! When you put the finger on track pad (contact), this noise disappear, otherwise its permanent noise 3) Device Security Issue After doing this soldering operation, I noticed issues in Windows Security - Device Security Before I could see the 3 features , core isolation, memory integrity and secured boot, and all was on and well. Now, those features are fone completely, cannot see it, just white page, on top written : "Standard hardware security not supported"
@dashrendar2625
Жыл бұрын
@@stevewindsenergy Aside from myself, you are the only other person I've heard from who also got a bump on the surface of their trackpad. Mine isn't bad enough to be a problem or bothersome, thankfully. As far as the other two issues you mentioned, I haven't experienced any odd noises coming from the trackpad or elsewhere, and my computer still shows the three features you mentioned in Windows Security - Device Security. I don't know what to recommend other than perhaps doing some additional diagnosing to make sure the touchpad is indeed the issue (hopefully nothing else was disturbed/damaged when the laptop case was open). Perhaps open the laptop back up and unscrew the grounding wire, or even unplug the entire touchpad, and see if that has an impact on either of the two issues. I suspect the device security issue may be more involved to troubleshoot and possibly some things may need to be checked/reset in BIOS. If you determine the trackpad is damaged, it looks like there are replacements selling on eBay for around $40. There have been a lot of people reporting success using metallic tape in place of soldering, so that might be something to consider if you go this route and need to perform the fix again.
@stevewindsenergy
Жыл бұрын
@@dashrendar2625 i spent 1 h with dell technicians on phone and 3 hours with Microsoft technicians on remote assistance, nobody could solve problem of missing my security features core isolation, memory integrity..... I am really so helpless
@Amraks
Жыл бұрын
Pretty sure you had your temperature set too high on soldering iron. Touch pad circuit is just a plastic flex circuit not your normal PCB. Secondly did anyone here think to use a continuity mode to see if the copper pad and plate are actually touching. I have same issue but there is a connection between the plate and the copper pad, how do I know that I used a multimeter to test.
@Amraks
Жыл бұрын
Also I might add invest in a fibreglass pen to scratch the copper pad for soldering
@NonSequitur404
2 жыл бұрын
I just wanted to say thank you for sharing your insights on this touchpad issue. I bought the same computer in April 2022 (European model) and after 2 months of ownership it developed the same problem. It's shameful DELL still haven't implemented a solution to this known problem during manufacturing. I was able to apply the same principle of your technique but modified it so I didn't have to do any soldering. I used conductive copper tape with one side adhesive. First I screwed through the copper tape with that screw on the top right corner. Then I ran the tape down to the copper element on the trackpad which I also sanded down. I wrapped the adhesive side of the copper tape along some of nearby structures to help fix it in place and then I folded the tape in on itself to exposed the conductive non adhesive side to the sanded down copper element on the touchpad. I then folded the tape over on itself a few more times to create some thickness which would then be pressed down by the battery, insuring a good contact between the two copper structures was maintained. I can confirm it solved the problem instantly and after 4 days there has been no sign of the issue coming back.
@GustavoRodriguez-ec2md
Жыл бұрын
Is it still working properly since the fix you made by the time you wrote this comment?
@walkerpence6305
Жыл бұрын
Has the solution with copper tape continued to work?
@MorenajeRD
Жыл бұрын
thanks for the tip. i just did it yesterday, so far so good, hopefully its a permanent fix
@MorenajeRD
4 ай бұрын
after 3 months, it failed with the tape
@ZeeshanKhan-vw5kl
5 ай бұрын
As many other commenters noted, I just used a thin piece of copper tape to solve the issue with the same idea. I scratched the coating of both sides with a small flat-head screw driver and put the tape so that the exposed metal is connected to that bracket/metal piece that has the tabs on it. I did it on both sides to make sure there's enough conduction of the static off the trackpad. On the right side I did put some extra tape to connect it to the area with the screw in case that helps because I don't want to bother opening this again. Hope this helps someone.
@shawnhoffman1089
Жыл бұрын
Thank you! I used copper adhesive tape and it solved the problem. Was an extremely easy job to do that fixed such a nightmare issue. Thank you so much!
@Gumdohodi
Жыл бұрын
I did the same with conductive copper tape and worked like a gem
@volstarthemagi3859
Жыл бұрын
@@Gumdohodi i tried conductive copper tape and it worked for about 10 days, now it's back to glitching again. Next step is soddering for me...hope it holds.
@hmanriquez87
2 жыл бұрын
Thank you for this video man. You are awesome. I followed all your instructions and my trackpad works again!! Since I didn't want to risk getting the little bump on the trackpad, I used copper foil tape instead of soldering and it worked.
@Gumdohodi
Жыл бұрын
Thank you. It was your comment that made me follow the same idea since I don't have soldering tools and it worked!!!! I've been putting up with this for a year and spend hours with dell support I'll never get back
@hashbrowns9328
Жыл бұрын
any way you can post a pic somewhere?
@danifromecuador
Жыл бұрын
Your youtube video helped me a lot, I have a dell inspirion 7610 and the same issue with the touchpad. Thanks to the last part of your video I was careful to apply the soldering iron for a short time, so that the touchpad was not damaged. Now, and after 1 year of purchase my laptop is finally 100% perfect!
@TheCodingLadder
10 сағат бұрын
Any updates?
@thierryg2655
2 жыл бұрын
Thanks a lot for sharing this fix !!!!. It saved my day and I can now use the touchad with pleasure. As others I used adhesive copper to avoid sandering and soldering.
@Galoppogos
3 ай бұрын
Thank you for the video. I too have a Dell Inspiron 16-7610. Rather than soldering an additional wire for better grounding, i simply did insert an additional wire between the copper plate and the little aluminum tongue. The connection between these two parts was simply too poor to provide good grounding. Now it is much better and my touchpad problems are gone.
@piotr5646
9 ай бұрын
Works on Inspiron 16 7620 2-in-1 laptop aswell. I had the same grounding problem it seems. The layout was a little different from the 7610, but very similar process nevertheless. ALSO, the contact pad is way smaller on the 7620, so soldering is a bit more difficult if you want to be precise. I recommend practicing soldering beforehand, so the process goes smoothly on the actual laptop. UPDATE: the issues came back again, so I opened the laptop up again, and I soldered another wire on the other contact pad (exactly like on the right side, the 7610 only has 1 contact pad, whereas 7620 has 2 contact pads). I also reheated the existing solder wire incase the connect was bad somehow. Seems to be working for now. Will update this comment if there's any other problems I run into, but this seems to be working for now.
@sabrinaspence5279
19 күн бұрын
how did you do it on the 7620? I need help!
@piotr5646
19 күн бұрын
@@sabrinaspence5279 What exactly do you need help with?
@EVRLYNMedia
Жыл бұрын
thanks SO MUCH. i finally got a soldering iron just for this. ended up using a bit of copper from a broken USB cable to make the connection and now it works beautifully!!... sucks because its actually a really good touchpad when its not jumping all over the place...
@dashrendar2625
Жыл бұрын
That's great to hear! I agree, it's a nice touchpad once its fixed.
@basharhamdan8055
Жыл бұрын
lol i saw the video after I knew where the connceter should be I pressed down on the area hard... this fixed the problem (one week without issues)
@alqutis
Жыл бұрын
Seems to work perfectly! Thanks a ton dude, saved my laptop!
@yourforeignlocal
2 жыл бұрын
Wow I've been interested in this laptop but never knew it had this issue. Thanks for the vid!
@TheSedigo
4 ай бұрын
Working like a charm. thanks so much
@Raoul_Volfoni
2 жыл бұрын
Thanks a lot for sharing. At my side the trackpad does not work well while the charger is connected but works fine without charger. This confirms a grounding issue and poor common/differential mode imunity. I still have to try with other chargers and better earth connection maybe. And also try to add a choke / filter onto the charger cable...
@Abhi_shakti
Жыл бұрын
I went into the kitchen and found my aluminum foil and PVC tape. Applied on the metal tip with tape to put gentle pressure. Now, the mouse pad is working flawlessly. Note: This is not a recommendation
@larryscott4153
Жыл бұрын
Well...here we are. July 2023. Mike Dell still sits at head of table. I'm on touchpad replacement #5, and each time my DELL service contract sends a tech with a new touchpad 200 miles roundtrip. I'm awaiting now, more than 30 days, for yet a 3rd actual Inspiron from the Dell Nashville folks. The good level 2 Dell phone service rep tried to take the company line...we'll replace the touchpad on this newly arrived refurb'd Inspiron. But I am an electronics engineer. A very good one too. Told Dell NO. Said I am sending bad touchpad refurb back to Dell. But I still have the original, dead in water due to NFG touchpad. They didn't like that I had known of their self admitted issue. Heres the BEST PART...Level 2 dude says to me that they are awsre of the "defective gasket". READ THAT AGAIN. Me and the in home repair tech both knew it has been one of Dell's greatest money wasting issues. I said a year and a half ago that it's a intermittent and thus no doubt the connection is plated. Tech told me not to void the warranty and told me he'll replace the touchpad a million times if I need. And so Dell did just that. Costing you Mr. DELL, way too much $$$ money. Times a few thousand machines??? The poor fellas in New Delhi...they can't sway from their playbook. However WE can get the next machine from HP, Lenovo, or dare I say it...c'mon everyone together...that fruit from the Garden of Steve...Err...I mean Garden of Eden. I have not heard back from my 2 latest requests for my laptop repair ticket. Time to strap a piece of copper bus bar to the chassis of Mike Dell's sports car, and to my Inspiron 16 7610. Oh, and India...if you are watching...last 3 of xpress # are 731. Do your leg work. Thanks to our customer community! 3's Lars
@crazedxfighter
10 ай бұрын
What would happen if we just removed the foam between the contacts. and replaced it with a thick copper tape. i do not like the look of the gerry rigged copper tape line i made lol it works but still.
@quarterlifecrisis446
8 ай бұрын
Does the 7630 aslo have this issue or has dell resolved?
@bill6049
Жыл бұрын
Thank you for sharing this, I been dealing with this touchpad issue for a year, now I just need to find those tools, so I can fix it. But can I just remove the sliver pads on both side or sand it down to remove the obstacle between the copper and ground panel? in that case, all I need is a Phil screwdriver and a sand paper.
@calvinanderson8943
7 ай бұрын
Thank you, Legand
@tomd716
Жыл бұрын
thanks for the video, I will have to mod soon... getting tired of carrying around a mouse as backup. may I ask, if you go to 5:15 in the video (I am trying to understand the process) you are grounding to the copper pad from the metal on the silver part and screw. has anyone tried to simply remove the little pads underneath the metal parts that touch the copper pads? why are they even there at all? thanks again.
@dashrendar2625
Жыл бұрын
I am not sure what purpose the foam pads were meant to serve. From the feedback I've heard, it sounds like about half of the laptops out there came with the pads, and about half didn't come with them at all. Regardless, laptops in both groups have had the same touchpad issues. Some people have reported removing the pads and bending the tabs more aggressively to try and improve the contact there, though I don't know if this solution has provided long-term success or not.
@howardxian
10 ай бұрын
Does everyone fix this? In my case, the touchpad works ok when the laptop turns on. But after 15 to 20 minutes use the mouse cursor would start running crazy on the screen. It seems it may have something to do with temperature rise, or static build up?
@dashrendar2625
10 ай бұрын
That sounds like the static buildup this fix addresses. On my laptop it wasn't consistent, sometimes it would work for a few minutes/hours/days before the touchpad would start acting up.
@Андрій-к3ф
Жыл бұрын
Dell Inspiron 16 7610 has some bulge in the speaker area?
@johancordova34
2 жыл бұрын
I used electrical tape instead of soldering and it works fine.
@johancordova34
Жыл бұрын
@@ibrahimelmansouri9434 it worked for a while but I had to fix it like two times in the past two months because the copper wire moves. I'm thinking of using hot glue or a superfast glue i havent decided yet.
@johancordova34
Жыл бұрын
@@ibrahimelmansouri9434 I did the same steps in the video except for the part that he uses soldering iron I used electrical tape to make de copper wire touch the copper on the touchpad. Let me know if it works that way for you.
@abacusit8132
2 жыл бұрын
Why they do not make direct contact between the copper and the stainless steel case? What's the grey-ish stuff between them at 6:06?
@dashrendar2625
2 жыл бұрын
I think those are foam pads of some sort. Hearing from people who have opened their laptops, it sounds like some of the laptops have the pads and some of them don't, so I'm not sure what purpose they were meant to serve.
@SHAR177_
2 жыл бұрын
Rather than soldering the copper wire is there anything else that I could do instead
@bernardabbott9198
2 жыл бұрын
Just used very short length of 5mm adhesive copper foil anti-slug tape. The hardest thing was cracking open the case
@a46475
Жыл бұрын
There are two such contacts. Do you do both?
@dashrendar2625
Жыл бұрын
I just grounded one of the contacts
@a46475
Жыл бұрын
@@dashrendar2625 Thanks. I ask because I used conductive copper tape on the contact on the right and the problem came back. I will apply it to the other side before committing to soldering.
@a46475
Жыл бұрын
@@dashrendar2625 UPDATE: I used the conductive copper tape method on BOTH contacts about 4 days ago and the problem has NOT returned. I will update if anything changes.
@a46475
Жыл бұрын
@@dashrendar2625 UPDATE: Problem came back. Doesn't work properly for a while and then works again; same as before. I give up.
@onanysundrymule3144
Жыл бұрын
@@a46475 Thank you for your update Sir. Maybe it is due to something else altogether. A shame though, I was getting my hopes up. Kind regards.
@massimotogni
11 ай бұрын
I fixed with copper tape without welding. It's ridiculous dell don't recognize the problem.. It's not so cheap product
@stevewindsenergy
Жыл бұрын
Hello guys, After doing this operation , I noticed 3 new issues , you also? 1) Bump on the surface of the trackpad exactly at the location of the soldering operation, it is ugly 2) strange light electric buzz sounds coming directly from trackpad when you don't touch it, you put your ear close to it, and you ear it as if you hear electricity moving inside trackpad , strange! Before, was not the case! When you put the finger on track pad (contact), this noise disappear, otherwise its permanent noise 3) Device Security Issue After doing this soldering operation, I noticed issues in Windows Security - Device Security Before I could see the 3 features , core isolation, memory integrity and secured boot, and all was on and well. Now, those features are fone completely, cannot see it, just white page, on top written : "Standard hardware security not supported"
@andrerangel4691
2 жыл бұрын
This is the fix i hoped Dell would make but am so very happy that DashRender provided! I used conductive aluminum tape instead of soldering and I've been so happy ever since! I hardly use the trackpad but when I do, I want it to work. Super bummed that I bought this laptop new in January, found out about this known issue right after the return windows closed, and then saw the first occurrences 2 days after the 30 days. Thank you! Thank you!
@Gumdohodi
Жыл бұрын
@@genericallyrandom I used conductive copper adhesive and just stuck the same connection as the video and it works perfectly
@grunlowen
Жыл бұрын
Same here, just did it today. I got out a soldering iron, but haven't used it much, so I used plain old metallic duct tape instead. Just sanded the copper on the laptop, then pressed down a square sized piece of tape so that it was secure on the copper, covered the tab, and then up onto the metal. Did it on the left side tab as well. Worked great.
@jarosawrzepecki
Жыл бұрын
It works!!! I used a piece of copper self-adhesive tape, so didn't need to use high temperature and sand the surface. Thank you a lot for your great tutorial!
@massimotogni
Жыл бұрын
thanks for the help. i am so sorry i bought this model. i was always a big fan of Dell, but this time i changed my mind. the pc has a lot of problems, the monitor colors are not good and it makes a lot of noise. also it is not a cheap pc. Dell should have recalled all these models since it is everyone's problem. shameful. never again
@jacknelson3734
10 ай бұрын
One and 3/4 years of erratic mouse behavior. Checked ohms from copper pad to TouchPad ground shroud. Fluctuates from .2 ohms to 100 ohms. Not a good connection. This fix holds a solid 0 to .2 ohms. No more erratic TouchPad! Thank you for the fix!
@deenero4410
2 жыл бұрын
You did what Dell's own engineers couldn't and solved the trackpad issue. Thanks a bunch for the guide!
@a46475
Жыл бұрын
Dell has no engineers. Dell is just a name they slap on China sourced computers. It's like Google.
@UnicornGuru
3 ай бұрын
Unfortunately, this is more than likely an issue where it's actually Dell's supplier for the trackpad who made the error and Dell can't force them to fix it (or won't because it will cost them money somehow). The same thing happens in pretty much every industry that sources internals from other vendors. Motor on your blender went out? "Yeah, we're working on a fix for that." Permanent LED headlights on your truck keep failing? "There's a recall pending." It's never the manufacturer's legal responsibility necessarily so they dodge it and just keep on making money. Is it dishonest? Yes. Unethical? Yes, again. Is that going to stop them? Absolutely not.
@pierricklouin7150
Жыл бұрын
Thanks for highlighting the poor trackpad grounding issue and proposing a fix. It seems that the leaf springs, located on each side, were originally designed for this purpose but unfortunately become ineffective after a while (oxidation at the contact point?). Soldering a wire grants for sure a better grounding. However, as I have read in some places, there is a *risk of overheating* and damage to the touchpad. I therefore preferred to implement the alternative solution which consists of using a *conductive strip* instead. It makes it possible to cheaply, easily and *safely* establish a *good electrical connection* between the copper contact area of the trackpad and the chassis. This works like a charm: no more trackpad instability now!
@bogatyrstudios1272
Ай бұрын
would you mind sharing how you used the conductive strip. I want to try this myself
@ribsgoon4329
2 жыл бұрын
Thank you for making this video. I have a little experience with board repair, and I was able to follow along and get it done! It was bothering me for a long time and Dell support was no help
@ulisesreyes1239
2 жыл бұрын
Thank you very much for this fix. I will try it on my Laptop. Needless to say this is something Dell should have already fix in the recent models. They know they have a flaw in their design and I see this keeps happening. I am very happy with my laptop, but very dissapointed by Dell. Needless to say, this would be the last piece of equipment I will buy from them, because they cannot offer a solution to a "simple" known problem and preffer to ignore the issue. Now, thanks to you I will be able to solve it myself!
@mschretter
9 ай бұрын
Thanks a lot - I just repaired my touchpad!!! I used double-sided conductive copper foil tape, so no soldering was required and no overheating or damage could happen. Touchpad works like a charm now. Just like it is supposed to.
@AAVIATOR481
6 ай бұрын
I slid tin foil under there - wished I had that! It worked thought!
@mouadnadzi
3 ай бұрын
Where did you put it?
@freekycheese
16 күн бұрын
Just wanted to confirm, I performed this fix on the Inspiron 16 2-in-1 (7620) last night and it appears to have been successful. Similar layout internally, different under trackpad payout, but the copper pads were obvious that needed bridging Many thanks for posting this guide, deffo saved a laptop and a window!
@Adrian.Bautista
Жыл бұрын
Hi DASH RENDAR, thank you so much for your video. I had the touchpad issue, Dell technical support replaced my laptop with "new touchpad version" which failed miserably again. It was a headache until I saw your aportation, YOU WERE RIGHT with the problem. One comment for all the other people, after watching the video I have solved the problem WITHOUT SOLDER just trying to avoid the stetic mark on the touchpad. Just painted those contacts with CONDUCTING SILVER, in my case I have used Kemo Electronic L100 product. It fixed the issue incredibly well and easy. If you go with this solution be EXTREMELY CAREFULL NOT TO SPLASH SILVER on the electronic board. I recommend you to cover it before. Hope it helps anyone, it is a great laptop and it is very sad to have a failure of this type.
@foxexplorerproductions162
2 жыл бұрын
Thank you! I did this fix a couple weeks ago and it's worked flawlessly since. I used solder as well and made sure to use just a small amount as well as flatten it as much as possible. I did not end up with the bump.
@EliseandDanchannel
Ай бұрын
My machine was only 1 year old and would have needed its 3rd pad replacement if not for finding this ground was an issue. I bought this Dell because my old laptop (win 7 system) still worked even after falling down a flight of stairs. I used solder as I had read the tape will fail after a while. For anyone wanting to solder, use a fine emery cloth (600 or finer) to clean the copper surface of the pad and then wipe with alcohol. Tin the solder iron, then tin the copper pad and the wire you are using. Then, reheat the tinned pad and drop the wire in and pull the iron away. This will assure you have applied the least amount of heat as the solder will melt quickly. Also assures the least amount of solder on the pad.
@om4313284
Жыл бұрын
Thank you a million I have just used self-adhesive tape and without any Soldering I could fix the issue. Now it works fine and I think the issue is solved. I ordered “Premium Adhesive Copper Foil Tape - Double Sided Conductive - 0.5" from Amzaon.
@The_Lyd
5 ай бұрын
I've been going crazy with the loss of convenience a buggy trackpad brings. Trackpad has been reliably unreliable, and my warranty JUST expired. I'll be trying this soon, and will edit this comment when I do. Also, has anyone that owns this laptop noticed that pushing the laptop from the bottom but approximately below the trackpad will make it click? Or is that just mine?
@bill0x2a
Жыл бұрын
Works perfectly! Laptop is actually usable now, thank you so much for the tutorial ❤
@gfreidet
Жыл бұрын
I used copper tape to ground the copper pad to the support bracket. It's worked perfectly for a few of weeks now. I can't thank you enough. You completely saved me.
@massimotogni
Жыл бұрын
hi Glenn , can i ask you if your fix is still working? you have put the tape with the same connections he makes with the wire?
@dcheee
Жыл бұрын
I'm curious as well. Did you add the copper wire and taped it down with the tape rather than solder it on? Because I don't have a solder iron and never soldered anything before.
@lounesb9802
Жыл бұрын
Is it still working for you ? I am afraid of solding bro
@gfreidet
Жыл бұрын
Yep. Still works great.
@gfreidet
Жыл бұрын
Look for 1/4" double-sided copper tape.
@HampusTitoFF
4 ай бұрын
Thanks! it works, dell did replace my touchpad but same after 2 month, This video fix it! thanks!
@LukasVanImpePersonalaccount
2 жыл бұрын
thank you! you`re a legend..... you should get payed for this
@tienvoxuan4954
10 ай бұрын
I have asus g15 ga502iu, and this fix work fine for me. Thanks
@AAVIATOR481
6 ай бұрын
OMG! I had the first trackpad replaced under warranty and the new one worked for 2 days. So annoyed that I put it on the shelf until I came across this video. SO, I don't have a soldering iron where I am, but I got creative. I made a small rectangle folded piece of aluminum foil (folded tight to be the same footprint of the tab and not too thick...). I then saw that the right tab was the one probably not making good contact. I lightly sanded the copper pad, used a tweasers to slip between the copper pad and tab (making the tab more level with the other area), then put a piece of electrical tape over the whole area that the battery would hold down... BAM! It has worked for over a week! AMAZED!
@Haven_Hue
5 ай бұрын
which laptop model ?
@korzoto3369
2 жыл бұрын
Great vid dude. Helped me perfectly understand what was wrong with the trackpad and how to fix it.
@andrewp9317
Жыл бұрын
I had a Dell technician out 4 times and mailed it back to them once and it was "fixed" only to start screwing up again in a month or so. Just did your fix about 3 weeks ago after it started acting up and seems to have fixed it. Nice work!
@mandyabernathy7383
2 жыл бұрын
Would anyone be able to share how long this fix has worked for them? Everyone sounds very positive, so hopefully the trackpad issues are solved for good. I've been putting up with the trackpad issues for months. :( My laptop is still under warranty and I would be hesitant to void it, but I'm so skeptical about Dell fixing the trackpad. Would the aluminum tape solution (instead of soldering the wire) be removable/not void the warranty? Thanks for the great video! This solution is the only glimmer of hope I've had after reading dozens of forums.
@dashrendar2625
2 жыл бұрын
I have not had any issues since performing the fix, and I highly recommend it! As you noticed, many have also reported success with less permanent solutions such as using metallic tape or taping the wire down instead of soldering it, so you could experiment to the extent you are comfortable. I share your skepticism about Dell fixing the trackpad. The majority of stories I have heard about people going to Dell for support result in replacement of the trackpad, and oftentimes the problems end up returning after a short while.
@cratosforhire
Жыл бұрын
I'm forced to try this now. Dell tried to fix it 3 times and couldn't. 4th time calling about this and I'm out of warranty and they're saying it's "not the same issue". It's the same exact F-ing issue and Dell is in the wrong. I've spent way too much time dealing with Dell and being without a working laptop when I need it to be a LAPtop (when I can't use a mouse), which is why I bought it - to replace my desktop.
@Bosnovick
Жыл бұрын
1 week and completely solved so far. Thanks!
@Bosnovick
Жыл бұрын
One month and still solved. Thanks!
@nguyendangduclinh124
10 ай бұрын
thank you so much. I fixed my trackpad as same as your guideline and problem is solved
@ErickValenzuela-po2mt
Жыл бұрын
this is brilliant! I had the dell engineers come out at least 3 times before I gave up calling them. Does anyone know another method other than soldering? I dont have a soldering gun at the moment.
@dashrendar2625
Жыл бұрын
Many people in the comments have mentioned alternatives they have had success with, the most common being using conductive copper tape in place of soldering a wire.
@crazedxfighter
10 ай бұрын
i got two sided copper tape and it works. No stress for burning your laptop and no soldering. its just tape. just make a trail to the grounding bolt. no need to scrub anything either. i did both sides to opposite grounding bolts to make it even better and it is working like a charm
@crazedxfighter
10 ай бұрын
Also i had this problem on my dell inspiron 16 7620 oled model. this fix works the same but the track pad looks a little different than the one in this video. the gaps are smaller and its alot harder to get in there and fix
@thisuraD
7 ай бұрын
@@crazedxfighter Hi mate.. i too have the exact same model as you... Mines also a 7620 with a oled and a touchscreen.. the touch pad is slightly different from whats shown here.. it seems to be sorta integrated to the frame at the top. however i still have not opened the back cover yet.. I just wanna know is the internal view different from whats shown here? And also did u sand down that surface?
@James2210
Күн бұрын
I'm having weird issues with the G16 7620 on Linux. I'm wondering if this is the same thing.
@curtish76
Жыл бұрын
I have an appointment with Dell to replace the touchpad this coming week. Now I found the real solution. Thanks.
@d1shy
2 жыл бұрын
Fantastic vid. Followed each step and the laptop is working flawlessly. I salute you sir
@abdullahbhatti4757
2 жыл бұрын
Is your trackpad working fine now?
@d1shy
2 жыл бұрын
@@abdullahbhatti4757 Yes, 100% perfect like it should've been when purchased in August 2021. Defo recommend following the video steps
@miningnosegold
Жыл бұрын
Thanks so much for this mate! Mine was problematic out of the box, and it repaired by dell, and that lasted 2 days. I did a bunch of ohm readings to test the earthing, and it was super erratic, from 10ohms up to 400ohm. I removed the weird little foam pad, and used a bunch of adhesive copper tape and a bit of bare wire, instead of soldering.... Not Ideal just wanted to see if it would solve the problem and sure enough it has. If the copper tape ever acts up I'll do a more permanent job. Dell owes you a bonus for this!!
@laucung88
Жыл бұрын
Hi! Use electric tape does it still working bro?
@miningnosegold
Жыл бұрын
@@laucung88 its gone from a failure rate of all the time, to 1 in 5 times? It's not ideal but I only removed 1 of the weird little foam pads, so if you're in there do both... I think I'll try removing the second one before soldering it
@laucung88
Жыл бұрын
@@miningnosegold thanks bro 🤝
@gooseags
2 жыл бұрын
Thanks for the great vid, I got here from the forum and while the instructions there were clear enough, this video shows just how simple an operation it is.
@BK-mp9by
10 ай бұрын
Thank you so much. If you're careful with the heat, you can apply the fix without any bump at the end. Just get some solder on your tip and on the wire, and you should be able to do it quickly. Has been working ever since (couple days now). Previously couldn't get through a single day without the thing driving me insane.
@mistermercedes123
2 жыл бұрын
Thank you for your instructions. I fixed my touchpad with conductive tape instead of soldering to avoid problem with the heat.
@sarfraz0030
5 ай бұрын
Did this 2 days ago… Trackpad works flawlessly now. Thank you
@Haven_Hue
5 ай бұрын
which model i have same type of problem in dell vostro 15 3510 ?
@Nidavellir9
4 ай бұрын
Literally just finished trying this fix with self-adhesive copper tape (I’m too chicken to solder something this expensive). Fingers crossed it works because sometimes I want to throw my laptop out of the window because of the trackpad. Thanks for such clear instructions.
@harshthomas2735
2 жыл бұрын
Thank you took about 15 mins, I knew how to crack it open. Thanks Jack and DashRendar!
@chomie6085
2 жыл бұрын
Instead of soldering, I simply used a small piece of electrical tape to hold the wire down. Worked like a charm, no issues for a week of heavy use
@phillipgraham1422
2 жыл бұрын
Did you sand the copper pads any
@chris3237
2 жыл бұрын
is it still holding up?
@AzaPattaz
Жыл бұрын
Worked like a charm! Had this issue a week after purchasing the laptop. After backwards and forwards with Currys Support (Where I purchased the laptop) and Dell, no one would help me out. They advised to go through a third party company to get a replacement and be without my laptop for a month. I used some stranded wire out of a broken phone charger, tinned it and connected it to the copper pad. I tried to solder to that silver shield, but it wouldn't take. So I opted to do the same and loop it around that screw to make a physical connection to it. Continuity tested fine. So booted back up and i'm over the moon with how well it works. Unfortuantly I did get a little bump. Had to set my soldering iron @ 350c as the cheap solder I had laying around didn't want to flow properly. This could be avoided by getting some low melting point / good quality solder or maybe adding some heat protection before soldering. Thanks again :)
@mattgeorge505
8 ай бұрын
Thanks for making this video, very useful. I did the fix using adhesive copper tape with double sided conductivity (to both contact points), but the same erratic touchpad issue came back after a couple days of use. I opened it up again and did the same thing, but with two layers of tape for some extra thickness, including folding it over at the copper contact point to ensure there's enough thickness there that would press down, and that time it worked great for almost two weeks. The issue just came back... any ideas what could be resolving the problem temporarily but then having it come back over time?
@dashrendar2625
8 ай бұрын
Unfortunately grounding issues are notorious for being erratic like that. In my original post on the Dell Community Forums, while we were working towards a solution, I mentioned that the problem would often disappear by simply removing the back cover of the laptop, only to resurface after a few days or weeks. In your case, it seems the connection might not be sufficient for some reason. There could be a layer of oxide on the metal surface preventing a solid connection, or perhaps the quality of the copper tape is a factor. One troubleshooting step you could take is using a multimeter to check the resistance between the copper pad and the laptop chassis, observing how the resistance changes with different solutions you try. While using metallic tape is the least intrusive and most convenient solution, soldering a wire is probably the most reliable and robust way to make the connection, so if you continue to not have success with the tape that may be something worth considering.
@mattgeorge505
8 ай бұрын
@@dashrendar2625 I might try with the tape one more time and see if I can establish a better connection somehow. I did read some about trying to get some nearby pins to press down tighter onto copper pads as well, seems potentially worth a shot. This is pretty much my only experience with working on electronics so I'm hesitant to go the soldering route is all. Thanks again. I may invest in a basic multimeter as well, I don't have one right now.
@dashrendar2625
8 ай бұрын
@@mattgeorge505If you haven't already, lightly sanding and cleaning the copper as I did in the video, perhaps even some of the aluminum, might help in case there is any surface contamination or oxidation that is preventing a good connection. Some people mentioned they didn't need to do this step, but it might help. Good luck as you experiment, hope you find something that works!
@brucealanharris3051
2 жыл бұрын
Great video, I did this a few days ago, and mine is now working great. A big thanks to all. Problem solved......
@abdullahbhatti4757
2 жыл бұрын
It's been a few weeks now, is your trackpad still working fine?
@brucealanharris3051
2 жыл бұрын
@@abdullahbhatti4757 yes it's working great the laptop much improved. The fix was easy... I was surprised. Just a touch of the solder and run the little wire and it's fixed. It was definitely a grounding problem from the factory......
@dav8388
3 ай бұрын
Just wanted to say this works. I actually found this video after I orderd my laptop but before it arived. I guess Google was like "oh you bought a dell well here's your protentional future" Well it happend. I rememberd this fix, but i didn't have the tools to solder the wire, so i just put the wire between the conductive pad and the ground tab, then atachet it to the same screw you did, and instant change it work great now. Thanks
@shalva0101
5 ай бұрын
I have inspiron 7620 and had the same problem. First I used double-sided conductive copper foil tape, But the problem returned within a few days, Finally I used soldering as shown in the video (I used welding with a small difference, instead of driving it into the bolt, I also welded it to the top.) and it works perfectly. It seems that the copper foil is not making good contact. P.S If you do not heat it for a long time, no marks or defects are left on the outside of the trackpad
@TroyHowarth
Жыл бұрын
Just adding to the chorus. Mine started playing up for the second time (they replaced it about 7 months ago). I'm out of warranty now. This worked. Wish dell would just fix the issue (given you've effectively told them what is wrong and how to fix it) rather than replacing with parts that just break again. When this laptop has reached its end of life (I can usually make them last a fair few years) I'll be getting a different brand.
@Ripknoxx
7 ай бұрын
I've tried this and it seems to work for about a day then it goes back to acting stupid again.
@vrvideo1
7 ай бұрын
Fabulous. I was terribly frustrated with the track pad issue. Tried your ground wire fix yesterday. Track pad now works beautifully. THANK YOU>
@massimoformisano8281
7 ай бұрын
Thank you sooooooo much. My touchpad has been replaced twice and the 3rd time Dell gave me a new laptop but the issue is always back!! Then the warrenty expired and Dell refused to fix it! Now thanks to you the laptop is reborn
@gio_stz
Жыл бұрын
Thank you!!! You really are a lifesaver. I love my Dell Inspiron 16 plus 7620 (newer model, yes, they did the same mistake...) but it had the same issue, now it is completely fixed and I can finally enjoy this great laptop.
@sabrinaspence5279
19 күн бұрын
How did you do it on the 7620?
@gio_stz
19 күн бұрын
@@sabrinaspence5279 The touchpad has the same conductive foam that is crap, I soldered a small wire directly on the touchpad (on the copper part, as he did in this video) and I stuck the other end under a screw on the motherboard (not on the touchpad as he did in this video) to connect it directly to ground. I hope it's clear, I am sorry I can't attach images or links here.
@lukashermann6762
Жыл бұрын
I used conductive tape and copper wire and it helped to fix the problem for some time, but now the problem has returned. Is there anything else one can try?
@dashrendar2625
Жыл бұрын
Sanding, cleaning, and soldering to the copper pad as shown in the video is probably the best way to ensure a solid electrical connection. Aside from that, all I can suggest is to verify that the tape you are using is conductive on the adhesive side (some metallic tapes are only conductive on the outer face and don't have a conductive adhesive).
@lukashermann6762
Жыл бұрын
@@dashrendar2625 Do you think the width of the copper wire matters?
@dashrendar2625
Жыл бұрын
@@lukashermann6762 Up to a point perhaps, but I really couldn't say definitively. Anything around what I used (24 gauge) should do just fine.
@hrithiknag4904
Жыл бұрын
I have an Acer Nitro 5 and this worked like magic, it seemed like I had to put in a new touchpad as it would work fine for a while and then become eratic all of a sudden but I used conductive coper strips and boom solved !
@bijoucat1
Жыл бұрын
Very helpful video, thanks; it worked well for me. A few notes of my own here. First: if you are using Costco's extended warranty service, beware that the company that you're sending it to is not Dell. And, they will automatically reinstall the whole operating system, so it's advisable to back up your data before you ship, as you will be using a virgin system when you get it back. Second: Use alcohol to clean off the wire and copper pad before soldering (there was no protective layer in mine), and save that q-tip for removing the rosin flux when you're done soldering. This will prevent corrosion. Third: I found two M2 x 3 screws missing from the copper and aluminum cover plates when I got the bottom off my 7610. That's how they came from the factory - missing. This could have accounted for other erratic/grounding problems. Fourth: when removing and installing the battery, note that the outside bottom edges of the battery have small feet that go into slots in the chassis. If not fitted correctly, you'll have difficulty in reassembly. Fifth: Use a soldering pencil with a high heat setting and a very light pressure on the copper, like just the weight of the pencil. The actual soldering should take about one second, no longer. You can use an aluminum tool to lightly hold the wire against the copper if it hovers above the pad.
@cjraisigel27
8 ай бұрын
Great video but I have insprion 14 with the same issue. After opening up the little copper square is not accessible. Is there anyway for me to still fix my issue?
@cienfield1952
8 ай бұрын
Seems I also just fixed the erratic trackpad behavior on my Inspiron 7610 using the advice from the DashRendar video and viewer comments. Used a non-invasive method. Got some 1/4 in conductive on both sides copper tape from Amazon. Assured myself that the sticky side was conductive. I measured about 0.4 ohms per inch. Got to the trackpad using DashRendar's instructions. The copper contact pad seemed to have little surface resistance. So, without sanding, I placed a short piece of tape from the copper pad to the silver-colored metal frame. I overlapped an additional length of copper tape up the frame towards the screw that DashRendar used for his grounding wire. So far so good. Don't have to connect a mouse every time I want to use the computer. Let's see if it lasts. Only problem is that I have enough copper tape to repair a few hundred computers. Many thanks to DashRendar and the commentators.
@DragonProtector
7 ай бұрын
update?
@cienfield1952
7 ай бұрын
Been about a month, and so far so good. There was an occasion when cursor went wacky when I used the trackpad, but I'm not so sure it was the trackpad. Perhaps a software issue. @@DragonProtector
@cienfield1952
7 ай бұрын
Trackpad still wonky. Non-responsive or jittery.
@DragonProtector
7 ай бұрын
@@cienfield1952 so it failed?
@cienfield1952
4 ай бұрын
@@DragonProtector Yes. Failed. Sanded contact point and replaced conductive tape. Worked for a while, then went wonky again. Fed up.
@DragonProtector
2 жыл бұрын
i not used mine since the day I got it so its been in storage. I should take mine out to see if it has the issue
@turn567
Жыл бұрын
I'm not very technical so would love to find a repair place that can do this for me
@jp62200
2 жыл бұрын
thank you for the video. i fixed my inspiron 15 5510 with this also!
@DragonProtector
7 ай бұрын
hey I finally turned on this laptop after like over 2 years. Trackpad half works lol. It works but then glitches and doesnt. So definitely need to do this fix
@TheCodingLadder
17 күн бұрын
How did it go
@rf9139
5 ай бұрын
The solution with copper tape from the comments here worked well and it's totally easy! After a useless touchpad replacement by Dell and after over a year with this problem, I can finally use my laptop normally. Thanks for the video and the comments!
@Haven_Hue
5 ай бұрын
which model my vostro 15 3510 has same problem from a yr and i also have changed the tuchpad ?
@santinochoperena4877
Жыл бұрын
Had the problem, did the fix 2 days ago. Problem 100% solved for now. Only place on the enternet I could find a real solution by the way. Used electrical tape instead of welding, i put it tidy and made sure it would be there permanently (i hope it does) , no dent on the pad.
@knowtheunknown707
Жыл бұрын
Can you help me to solve this problem?
@dougphillips5686
3 ай бұрын
I'll try conductive tape.
@cloudlessx
2 жыл бұрын
Thanks for your video. I placed an order for this laptop and then realized the design flaw with its touch pad. I was going to cancel my order, but your solution seems easy enough so I guess I will keep my order.
@dashrendar2625
2 жыл бұрын
In my opinion it's certainly a nice laptop for the price, and I especially like the display. I hope it all works out well for you if you decide to keep it.
@KINGTACO31
Жыл бұрын
Just followed this video to try and fix the problem but couldn't get good contact soldering, so as an alternative, I took a small piece of tin foil and placed it so that one end would touch the copper contact (after lightly sanding it) and have that bridge onto the metal tab that was above that contact. I made sure to sand a bit of the metal tab to be sure I had efficient contact. Then place a tiny piece of electrical tape to keep it in place. Hope this helps anyone taking an alternative route to soldering.
@NubhavK
Жыл бұрын
Thank you
@Haven_Hue
5 ай бұрын
Does anyone try this for Vostro series.
@tanzerm
4 ай бұрын
I just applied your fix today and my touch pad is now working perfectly! Thank you for figuring this out and for your great video. I have been frustrated for a year with my glitchy touch pad, and now it's great!
@TheCodingLadder
10 сағат бұрын
Update inspiron 7610?
@nicolaspillot5789
6 ай бұрын
Thanks. Question : as there is a "foam pad" between the copper tab and the stanless spring tab, why not "simply" removing that "isolator" If it weren't there, wouldn't there be the same grounding effect between the 2 metals ?
@dashrendar2625
6 ай бұрын
I don't think it makes a good enough connection typically. Some people mentioned that their touchpads didn't come with the foam pads from the start, and yet they were experiencing the issue as well.
@UnicornGuru
3 ай бұрын
Do you know if this same fix will work on a 7620 2-in-1? It seems to use the same basic architecture.
@dashrendar2625
3 ай бұрын
@piotr5646 did the repair on their 7620 2-in-1 five months ago. They left a comment on their experience below.
@jimpeoples
Жыл бұрын
To test this out, I used used a small strip of aluminum foil, folded over a few times to give it some thickness, and taped it to the copper contact using electrical tape. The touchpad works perfectly now! I've ordered a roll of copper conductive tape (with conductive adhesive) and will re-do it using the copper tape for a more "professional" fix. Thanks for the video!
@jimpeoples
Жыл бұрын
Update: I removed the aluminum foil and replaced with copper conductive tape. The touchpad worked perfectly for a few days--but then the same issues started happening again 😞. I'm disappointed that this didn't work for me, as it apparently has for others. I also discovered that when the touchpad isn't working as it should, if I close/reopen the lid the touchpad starts working correctly again (until it doesn't...).
@djaym7
11 ай бұрын
WTF!! I closed and reopened my lid and it started working properly @@jimpeoples
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