QFD (Quality Function Deployment) is a system for translating customer requirements into appropriate company requirements at every stage, from research through production design and development, to manufacture, distribution, installation and marketing, sales and services. QFD methodology is focused on listening and capturing the voice of the customer and effectively responding to those needs and expectations.
PMC Quality Webinar Series: Quality Function Deployment (QFD) QFD (Quality Function Deployment) is a system for translating customer requirements into appropriate company requirements at every stage, from research through production design and development, to manufacture, distribution, installation and marketing, sales and services. QFD methodology is focused on listening and capturing the voice of the customer and effectively responding to those needs and expectations.
PMC’s assessment and roadmap methodology is based on 25 years of experience in conducting productivity and quality measurement and process improvement projects. Our repeatable methodology involves two distinct phases: bit.ly/3m4339L
1. Assessment Assess business processes: What are the inputs, outputs, resources, constraints for the processes? What are the process maps and metrics? Assess workforce: What are the available skillsets? What are the knowledge levels of best practices and standards? What are the expertise levels with tools and methods? Assess technologies: What are the IT environment, platforms, and systems? What are the engineering, manufacturing, supply chain productivity software products in use? What are the levels of performance, scalability, availability, security, integration?
2. Gap Analysis and Roadmap Perform Gap Analysis: What are industry best practices and benchmarks? What are the gaps between your current processes, workforce, and technologies and industry best practices? Define Strategy and Roadmap: How can you get ready for implementation? What are the roles and responsibilities? What specific solutions are most suitable for your company? What training is required? What is a realistic implementation plan? Develop Business Case: How can you project and measure ROI? What are the costs and risks?
3. Deliverable The deliverable of the assessment is an Assessment Report outlining areas for improvement. The deliverable of the gap analysis is the gaps between current processes, workforce, and technologies and best practices of top performing companies with lean engineering, manufacturing, or supply chain management. The deliverable of the roadmap is a phased implementation including recommendations on software, training, and continuous improvement.
The Automotive Quality Core Tools, also known as Quality Core Tools or just simply Core Tools are key pillars of an effective quality management system. Over 30 years ago, AIAG (Automotive Industry Action Group) and ASQ (American Society of Quality) collaborated with the domestic automotive manufacturers Ford, GM, and Chrysler (now FCA) to establish collective quality methods and tools, which became known as the Quality Core Tools. Other manufacturing sectors including aerospace, defense, medical, consumer products, transportation, and pharmaceutical adapted these tools over time.
Most automotive manufacturers and suppliers require use of one or more of the Core Tools. Therefore, organizations whose employees have mastered the Core Tool processes can assure their customers that the industry’s most qualified individuals are working on their behalf, and that IATF 16949 and applicable quality reference manual requirements will be met without fail. PMC offers Core Tools Training that covers all tools including Advanced Product Quality Planning & Control Plan (APQP), Production Part Approval Process (PPAP), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), and Measurement System Analysis (MSA) or provides training for each tool individually.
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Facility Layout & Material Flow Optimization: bit.ly/2SgLZQ1
Manufacturing Productivity: bit.ly/3ioGmd8 Program Management: bit.ly/2HDTA9d
Quality Assessment & Roadmap: bit.ly/3m4339L
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