Good job by the employee working with management to offer the customer a good solution. And if it was the employee’s suggestion to provide a new phone at no cost, extra kudos to her. Also the follow up call was a nice touch.
@Arun_kv_
4 жыл бұрын
I have learned how to handle the customers by this video...Thank u lot☺️☺️
@nimsrabby2952
5 жыл бұрын
What an easy customer to convince 😆😆😆 how i wish in reality the customer reaction would be the same 🤣🤣🤣🤣
@amzadansari4145
4 жыл бұрын
Padhe likhe log aisahi karte hai samjha
@amzadansari4145
3 жыл бұрын
@click bait just guessing
@vijaypagare4198
2 жыл бұрын
🤣
@NHegde
Жыл бұрын
@@amzadansari4145 sab log padhe like log he nay hotte. aur padhe like log be chutiya hote he.
@havingteawiththedevil
5 жыл бұрын
He already looks dead inside in the thumbnail lol.
@lostboymusic1714
3 жыл бұрын
Agreed lmao
@OneUponADime
4 жыл бұрын
I wish I've shopped somewhere where I'm treated that well.
@jacquelinemoore9677
3 жыл бұрын
This doesn't happen in reality. Simple.
@husslegang7503
4 жыл бұрын
I work in customer service and all this is easier said than done when u have a person that is a constant complainer but they continue to come back to the same establishment that they complain about because they go by the customer is always right Moto because they always get There way because the staff and management is afraid of it becoming a corporate issue.
@OneUponADime
4 жыл бұрын
Yup, anything short of outright abuse and even then it's iffy
@audizul
4 жыл бұрын
looks like youre one of em. seeing from your comment. lol jk
@HaqNawaz-bl5sf
4 жыл бұрын
Customer Acting is Fabulous good luck....
@ramprakash9597
4 жыл бұрын
it's about handling an angry customer with a polite manner
@nevejackson800
4 жыл бұрын
polite dosnt stop the customer from dragging out the situation and start yelling though. sometimes it makes things worse.
@AJsVIEW
4 жыл бұрын
Reality Customer Service Rep: "Ya, what do you want?" Customer: "I bought this phone from you and it DOESNT work! I want a refund!" Rep: "Why refund? We'll check and fix it" Customer: " I will escalate this to your corporate office" Rep: "You can do whatever you want, next!"
@RodrigoLaiho7
3 жыл бұрын
Not reality, and if it is... bad reality. Check your professionality please.
@stebarg
2 жыл бұрын
ALL depends on the company policy to give him a new phone!!! Everything else is irrelevant. Bad CEO > bad business.
@TheSandesh18
3 жыл бұрын
I am a Retail Shop Owner and Communication very important and at any situation we have to be calm
@badgunda1501
3 жыл бұрын
He's a good actor ngl
@laxyaelectrocare4286
Жыл бұрын
If we provide replacement every customer will be happy no extra ordinary efforts
@gbaca07
2 жыл бұрын
She said sorry about 40 times.
@mohammadazhar1477
2 жыл бұрын
Getting phone replaced makes customer itself happy. The script should be made more challenging for the representative part.
@sunriseeternity300
3 жыл бұрын
Store clerks need to stop being so nice. If the person isn't happy, give them their money back and tell them to go away. The problem is this thinking that clerks are suppose to be taking the disrespect and stay calm and nice. Customers start to think they can act anyway they want. Money isn't worth the foolishness. Tell the customer to act right or leave. They chose to walk in your door. You didn't go find them. Imagine going into someone's home and talking badly to them. They will put you out.
@ShivaprasadR
2 жыл бұрын
If we do by what you said the whole business will flourish! Think in terms of a Business. Suppose you are running a Hotel and I complained you about the taste. Insted of apologizing you told me to get out. I'll tell this to my friends,my families and directly to the people who come to your hotel. Do you think the same people will come back again. May be 30% people will come but other 70% will go to other hotel! Who's in loss here You or the Customer? Customer have 100 other option. You have only one option here it's that Customer. Imagine he publishes it in social media and announces that your hotel is bad amd adds bad comments. Nobody will come to your hotel from the Next Day. And Customer is not in loss,But You Are..
@TheAllrounderBanda
4 жыл бұрын
This girl is on fire🔥🔥🔥🔥🔥
@listomoto
5 жыл бұрын
lol. thats what seller expect what a customer is. but in reality its far from this.
@jpgamercoffemusicenglishti8694
2 жыл бұрын
I love their Accent jajaja is clearer than Americans 😅 and is funny
@WATER-NATURE
4 жыл бұрын
Amazing... But some are very rude even abusing
@OneUponADime
4 жыл бұрын
A lot of them are. If you're in customer service you pretty much have to keep trying to make them happy until they become outright abusive, then most places will let you refuse service. Depends on the company I guess.
@rightontofor6571
4 жыл бұрын
After infinite times call get connected Customer support : can you say your name sir? Customer:E Customer support : can you spell it sir? Customer: what? Customer support:can you say your phone number ,email id, bank id ,pin of atm , passwords for all personal accounts,bla bla bla Customer:you know who are talking with? Customer support: who are you sir? Customer:I was from fbi Customer support:I can't hear your voice *10 times i'am gonna cut the call Customer:Are you mad? Up to infinite trials of call customers can't get any help from the them and they won't get any shit from them Finally it is waste of time to call
@kathleeny899
3 жыл бұрын
I wish judge Judy worked customer service
@improsolutionsbangladesh
3 жыл бұрын
Excellent Video. Nice English accent and nice acting of all 👍
@chanduyadav3508
4 жыл бұрын
I am a seller, in this situation, replacing with new piece is a loss for me..when i can't able to replace then what ?
@OneUponADime
4 жыл бұрын
Insist on the repairs or eat the loss with the replacement in hopes that they buy from you again because you were great to deal with
@AniChijioke
Жыл бұрын
You haven't faced Nigerian customers! They can be a hell of headache
@missmoonlight629
4 жыл бұрын
That attitude change though
@architasingh6506
4 жыл бұрын
Nice video. Can you help with how to deal with aggressive recruiter? It would be a help. Thanks
@changregino6839
4 жыл бұрын
Same to the solution Just dont let your emotion get you because of their behaviour, it will affect of how you talk/speak to ... Wait A recruiter? Damn them Aggressive recruiter? Kindly ellaborate please.
@the_redpanda1295
4 жыл бұрын
He bought a landline and was then walking around with a cellphone, why the hell would you buy a landline
@MSH786
4 жыл бұрын
Are you sure that was a cell phone? Or could it have been his cordless landline phone that he got from the store?
@abhilashforyou116
4 жыл бұрын
But in our stores there is no refunds only playing with customers
@jonathanfalkowsky672
2 жыл бұрын
You dont have to follow up with a customer.
@michalwalks
2 жыл бұрын
That's a pretty weak returns policy if the item didnt work from day 1, was fixed on day 1 and was still broken and they disnt want to give a refund. Also, the ladies 50% off all electronic products is obviously a scam, like there is that much profit margin...
@hashmatullahansari3563
2 жыл бұрын
good practice to handle angry and tipycal contion. thanks
@RyngKatBaDPhiTogetherwithYou
2 жыл бұрын
Excellent Meaningful Video
@OBITO-kb7oo
2 жыл бұрын
so i have to make an company anniversary to force him to come back?
@neesee520
2 жыл бұрын
I just a new job at a Walmart. Nuff said.
@ZulKifli-vt9hl
9 ай бұрын
Prindapan is good
@Alleluia123
Жыл бұрын
Thank you for sharing
@Chhexxy
2 жыл бұрын
Woww amazing 😍😍
@__bx2005
3 жыл бұрын
Every customer will be happy if any products get fully replaced. I didn't find any unique idea in this video..
@es4666
3 жыл бұрын
Why didn’t she ask for receipt etc before she walked off with the phone
@buddhadevpadma7364
5 жыл бұрын
Nice idia
@natarajanramjeedass6194
2 жыл бұрын
Super
@user-iw6dw2yf8u
5 жыл бұрын
Nice
@ramprakash9597
4 жыл бұрын
Thanks for uploading useful video
@majidurmondal1430
6 жыл бұрын
Very nice.....
@sura_jongs
4 жыл бұрын
Tetso College from Nagaland... 🙋
@mrdharamveer2057
5 жыл бұрын
Mujhe laga 2 days later phone phir kharab ho gya
@doubtfulperson9170
4 жыл бұрын
😂😂😂🙏
@effortdigital1
Жыл бұрын
लाजवाब
@blazeblaze666
Жыл бұрын
what if the phone is not working again. i want to see how she calms him.
@SadafKhan-vd9ji
3 жыл бұрын
How many people are here after concentrix training
@prakhartewari7752
4 жыл бұрын
He is still a better actor than varun dhawan.
@ujjalbokalial5946
5 жыл бұрын
Wow great
@NITHIN_KUMAR.M
3 жыл бұрын
Who watched this video-without skip
@alifahbawazier6552
3 жыл бұрын
Yang kesini gegara tugas sepaking cunggg🙃
@053_wisnuwardhana6
3 жыл бұрын
2 wkwk
@fahimschannelcomelearnande3055
4 жыл бұрын
Good acting
@version2.078
3 жыл бұрын
Good
@PILATUS1968
3 жыл бұрын
yeah not in America for sure
@WorldExplorerIndia
3 жыл бұрын
Excellent
@kirtikandoi2165
4 жыл бұрын
Great thanks
@Clickographerr
3 жыл бұрын
Nice!
@UYC.
2 жыл бұрын
right 😂😂😂😂
@kowsi882
2 жыл бұрын
Here after i will follow these steps
@dheerajbhagwan6098
2 жыл бұрын
Can u make a video on bargaining really bored of arguing with the customer for discounts and also they keep talking on the phone while shopping that is more irritating
@ksubscriberswithoutvideo-ii5oc
4 жыл бұрын
Good work sir
@ahmadfarzadwardak8345
4 жыл бұрын
We must avoid using the expression “for a second”. That’s #WRONG.
@Munziijunior8282
4 жыл бұрын
What else must they say
@ahmadfarzadwardak8345
4 жыл бұрын
MOHAMED MUNDA As nouns the difference between moment and second is that moment is a brief, unspecified amount of time while second is one that is number two in a series or second can be the si unit of time, defined as the duration of 9,192,631,770 periods of radiation corresponding to the transition between two hyperfine levels of caesium-133 in a ground state at a temperature of absolute zero and at rest; one-sixtieth of a minute or second can be one who supports another in a contest or combat, such as a dueller's assistant. (Source: wikidiff.com)
@Munziijunior8282
4 жыл бұрын
@@ahmadfarzadwardak8345 please help me with alternative ways to tell customer to patient. That's one of my biggest issues
@ahmadfarzadwardak8345
4 жыл бұрын
@@Munziijunior8282 I would recommend you to use "Moment". For further explanation kindly refer English language grammar books.
@Munziijunior8282
4 жыл бұрын
@@ahmadfarzadwardak8345 thanks
@officialBigj
4 жыл бұрын
HINDI M MAJA ATTA
@dipokdev8346
4 жыл бұрын
Thx
@nikmuhamadaqilnikatan2009
3 жыл бұрын
tak rilek betul customer ni
@TalesStories-hw9ko
Жыл бұрын
how to sell kids dress
@sitakantsahoo8606
6 жыл бұрын
kya drama hai..
@dominicrlobo
5 жыл бұрын
Horrible actor in green. The lady was ok
@OneUponADime
4 жыл бұрын
You should watch training videos from the 90s. These people deserve awards by comparison.
@arhaanchettri95
9 ай бұрын
The expression change was funny as hell. I understand it's not supposed to be satirical, but 😂😂😂
@vvsatyanarayanakalla8728
2 жыл бұрын
👌👏👍🙏
@debojyotichoudhury1498
3 жыл бұрын
well too many Sorry is not good. you may loose the grip.
@Mowteng
5 жыл бұрын
Sup Indian fellow, so why is it that Indians usually talk in English with each other?
@ad84_71
4 жыл бұрын
Coz they don't know each other's language. So many languages here
@bingiesiffley4768
4 жыл бұрын
English is the only widely accepted official language in India
@premaditya1941
2 жыл бұрын
Bgm dominated f*ck
@raghavendrapatil1277
4 жыл бұрын
In reality customer be like : tum log chutiya katna band karo 🤣
@castishe40
4 жыл бұрын
Lol 😆 🤣 😂 exactly!!
@myriamhaar2753
5 жыл бұрын
No refund? Bad policy
@Imran-M-
4 жыл бұрын
well it ain't Canada or the US lady, it's a nasty hellhole which i can't even name of and where people ONLY DECEIVE to mint money, too bad the 1st letter of my name is same as the 1st letter of the nation 😡
@mehforreal6954
4 жыл бұрын
@@Imran-M- says the Pakistani
@Imran-M-
4 жыл бұрын
@@mehforreal6954 haa, close but am not......keep guessing
@lilyandmimi8728
3 жыл бұрын
In China is that too
@Bilalkibatein
4 жыл бұрын
Perfect
@Abhay-im4ov
3 жыл бұрын
lmao
@RiteshFilmsCreation
4 жыл бұрын
🤣🤣🤣🤣
@shalomangamaly
2 жыл бұрын
I would not recommend learn anything from this video. They should have replace the product first time not to fix it. Reason: The customer already paid for the product. It's not right to keep the product away from customer without refunding it. Or a new product to compensate waiting period . Wake up!!
@plabonmonir5241
4 жыл бұрын
Is a girl is compulsory for customer service, in this only girl handled the situation. Why ..???
Пікірлер: 122