Thanks for the video. I used to do all this type work and using your videos as a good refresher training.
@Cobuman
3 жыл бұрын
Nice!
@rikachiu
4 жыл бұрын
Why don't users ever restart their computer first before calling help desk?
@teacherrussell5206
2 жыл бұрын
Because they were watching Dancing With the Stars when they should have been watching IT Crowd.
@bryonmiller4326
2 жыл бұрын
Because most of the employees are going to be in a call center, and any time off the phones is great. So, they know a reboot might fix the issue, but calling IT wastes way more time and gets them more time off the phone talking to those damn customers.
@Cobuman
4 жыл бұрын
Call Handling example for Tier 1 Help Desk. Great for people new to Tech Support or Call Center jobs.
@ISE_NXTGEN
4 жыл бұрын
Hey, I really love your videos because it’s really helping me out as starting my career in IT , I also wanted to ask if desktop support is different than help deck technical support? And really enjoy watching your vidoes
@ISE_NXTGEN
4 жыл бұрын
Also can you make a tutorial video of how to use outlook? I would really appreciate that:)
@Cobuman
4 жыл бұрын
@@ISE_NXTGEN Good question. Help Desk is mainly taking phone calls from users/customers that need help using the computer; desktop support is directly working on desktop PCs. for example installing software, OS, and PC support at the location you work at. There is more to it but generally speaking that's what it is.
@Cobuman
4 жыл бұрын
@@ISE_NXTGEN I have some Outlook videos: kzitem.info/news/bejne/xKuMnIx7iqh-Z3Y kzitem.info/news/bejne/o6yV32ihpHl9pHo kzitem.info/news/bejne/1J1qqKd7bpqGa44
@ISE_NXTGEN
4 жыл бұрын
Thanks bro 😊😊
@WiNktub
2 жыл бұрын
Thanks, Cobuman! I agree, update stalling waiting for restart to modify background system files of windows. Not checking and installing updates this too can cause problems of unusual errors. Remember when updates use to be more of a bad than good thing? Back in the old days ...
@Cobuman
2 жыл бұрын
Oh yeah, I remember. :) You would install an update and then suddenly something else don't work. Drivers, older software or something random. That's why I'm still holding off on installing Windows 11, till they figure out those issues. hehe
@WiNktub
2 жыл бұрын
@@Cobuman they will have us to guide users blindly on installing windows 11, they will pay us extra for this and we will work overtime. So I imagine windows 11 will be deployed for everyone soon. We already have incidents with 'internet explorer' disappearing and losing compatibility because now 11 comes with edge as default, as i'm sure you already know.
@Cobuman
2 жыл бұрын
@@WiNktub Yep, the IE no longer receives security updates on any OS but people still insist on using it. Not to mentioned some old (company) websites only work with IE.
@mayesokazembe5880
10 ай бұрын
Very helpful and educative…….
@Cobuman
10 ай бұрын
Glad it was helpful!
@Nicaraguan12
4 жыл бұрын
These videos are great. Please do more when you can. Awesome
@Cobuman
4 жыл бұрын
Sure thing. Usually every Sunday new video comes out. 😁👍
@ISE_NXTGEN
4 жыл бұрын
Very easy to comprehend and to understand and very basic👌👌👌👌
@ltigre2031
4 жыл бұрын
This was a great video ty. Can you do one on remoting in?
@Cobuman
4 жыл бұрын
Sure, I'll add it to my to do list. Thanks for suggestion.
@cocinaquefascina
2 жыл бұрын
I'm just applying for an IT position... Hope I get the job. Thanks for this help Sir.
@Cobuman
2 жыл бұрын
Best of luck!
@saimaheshtatikonda6358
Жыл бұрын
Thank you very much @coboman
@Cobuman
Жыл бұрын
@SpreadingLaugh2151
3 жыл бұрын
Really helpful videos and I regularly watch your videos .I use your methods thanku so much Sir 😎👍
@Cobuman
3 жыл бұрын
It's my pleasure. I'm glad you like them. 👍
@robsiz4634
Жыл бұрын
. Cool, thank U from Poland ✌️😁
@Cobuman
Жыл бұрын
My pleasure. 😁✋
@ronivalle9768
Жыл бұрын
Gave like! ❤ Thanks for the content!
@Cobuman
Жыл бұрын
My pleasure. Thanks for the like.
@imanibrahim6
2 жыл бұрын
thanks cobuman really appreciate this
@Cobuman
2 жыл бұрын
Sure thing.
@katygonzalez2544
4 жыл бұрын
Thanks Cobuman.
@Cobuman
4 жыл бұрын
My pleasure. 😁
@AbhishekMogavira
Жыл бұрын
He didn't even update the system & it worked well... Miracle✌️😂😂😂🤣🤣🤣🤣
@Multi4r4
2 жыл бұрын
So how did you connect remote with end user? RDS was till Windows8 if not wrong. Beginner here. Appreciate any answer. Thx.
@Cobuman
2 жыл бұрын
I use DameWare: kzitem.info/news/bejne/lIR3x6J7nKCHmYo
@janithhiranthahettiarachchi
4 жыл бұрын
Dude you are great ! Im help desk support ! This helps me a lot
@Cobuman
4 жыл бұрын
Thanks bro. I'm glad to help. 👍
@janithhiranthahettiarachchi
4 жыл бұрын
@@Cobuman thanks for the kind reply as well ! good luck !
@Amanone26
Жыл бұрын
Great
@Cobuman
Жыл бұрын
Thanks
@lovelyariola634
3 жыл бұрын
Please do more videos like this
@Cobuman
3 жыл бұрын
Sure thing. Check out some of my other videos in this format. I try to make to make them on regular basis.
@ervisfrend
2 жыл бұрын
Super
@Cobuman
2 жыл бұрын
@vermadigvijay29
4 жыл бұрын
Your video made my day 🙏 🙏 🙏 🙏
@Cobuman
4 жыл бұрын
Makes me happy to hear that. 😁👍
@shawntimmons3503
4 жыл бұрын
Thank you!
@Cobuman
4 жыл бұрын
You're welcome! 😁
@teacherrussell5206
2 жыл бұрын
Fantastic videos!!!
@Cobuman
2 жыл бұрын
Thanks! :)
@ascutecoupleslove
3 жыл бұрын
What to do incase if the system if upto-date but still working slowly
@Cobuman
3 жыл бұрын
Could be a virus or hardware issue. Here is an example of HD going bad: kzitem.info/news/bejne/unxm1Hh5hWiUpI4
@vedinthorn
4 жыл бұрын
I find a fairly common problem is also a really large page file size (from any number of things). Care to do a video on addressing that one?
@Cobuman
4 жыл бұрын
Sure. I also have a video on 5 different reason why computer may be slow: kzitem.info/news/bejne/t4mvk3WwgGWqm6g
@alinanguyen262
3 жыл бұрын
Hello cobuman, might be so manny apps running on background,
@Cobuman
3 жыл бұрын
I agree. That could also be the problem.
@mariasiamigo6349
3 жыл бұрын
Hi thanks for the video.. what about being tier 2?
@ashutoshdixit9598
2 жыл бұрын
Thank❤🌹❤
@Cobuman
2 жыл бұрын
My pleasure. 😁
@chrisrupa526
4 жыл бұрын
Sir pls procide with conversion pdf to understand & learn better.bcoz i'm fresher.so can u make video how to get job in tech support & wat kind of preparation i want to make.make video in full details of job in tech support for freshers in easy way.👍
@Cobuman
4 жыл бұрын
I'm not sure what you mean, but I have a lot of videos on tech support. Also a website about it: cosmicnovo.com check it out.
@chrisrupa526
4 жыл бұрын
Sir i'm asking about make a video on tech support process .start with basics & give tips to answer to handle interviewer.bcoz freshers. Need step by step guidance.
@Cobuman
4 жыл бұрын
@@chrisrupa526 Have you looking at my channel? As I said I have a lot of those types of videos already... here is one: kzitem.info/news/bejne/2pCProuApmeImoo
@priyankagajula979
4 жыл бұрын
@@chrisrupa526 ya exactly... I too want the same
@priyankagajula979
4 жыл бұрын
I had question regarding how is the career in help desk troubleshooting.. ?? Can u pls tell me coz I have been in bench for 1 year and shifted to help desk project so is there any possible to get into developer side as I have been trained in dev side but got project in hep desk due to covid crisis... So can u help me how can I develop my career in this and is there any chance so that we can shift to developer side or is it good to be in help desk??? I'll be glad if u reply to this...
@Cobuman
4 жыл бұрын
Help Desk is usually a starting point for IT; that being said here is my playlist with many good videos: kzitem.info/door/PL4jgQJG6eMDNLLqjWeFG-VhtmvtN0wGbI I work as Business Systems Analyst but with Covid crisis I am working from home as Help Desk until things go back to normal. When it comes to developer side I'm not very familiar with that to be honest... however, with hard work and dedication I'm sure you can get that job.
@ihameed
4 жыл бұрын
I had no idea updates could slow down a pc Any more tips ?
@Cobuman
4 жыл бұрын
Sure. Here is my video on 5 reasons why computer is slow: kzitem.info/news/bejne/t4mvk3WwgGWqm6g
@Labaski
4 жыл бұрын
Was the caller Steve Buscemi?
@Cobuman
4 жыл бұрын
That made me LOL for real. 🤣
@Labaski
4 жыл бұрын
cobuman haha, good video 👍🏾
@mohamedbenamer443
Жыл бұрын
Present
@Cobuman
Жыл бұрын
Hello.
@priyankagajula979
4 жыл бұрын
Hello..
@ibbus_21
4 жыл бұрын
Ya it's good.. again my Outlook continuously coming the lot of duplicateail or same mail ..how to solved??
@Cobuman
4 жыл бұрын
It sounds like Outlook configuration issue. Maybe you have same email account added twice somehow. Hard to say without talking a look.
@anasjohn1
4 жыл бұрын
After updating window my computer slow
@Cobuman
4 жыл бұрын
It needs more investigation to fix. Here is my video on 5 reasons why computer is slow: kzitem.info/news/bejne/t4mvk3WwgGWqm6g
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