Customer experience and service as a differentiator. This month we are focusing on how to deliver superhero-level customer experience and support, even when faced with difficult customer interactions or negative reviews. Learn more about our expert guest who will be joining us and sharing her hero-centric strategies.
Salena Scardina is the founder, primary consultant, and customer experience leader of HeroCX. She has devoted the last 25 years to the customer by leading service, care, and experience for national brands such as Hanes, Vera Bradley, Sweetwater, and many more. As an advisor, change agent, and speaker, she is inspiring organizations to drive customer experience with a hero-focused mindset.
Agenda:
- defining HeroCX
- customer service: who does it well and why
- goal: win, retain, gain - understanding net promoter and impact
- when service works well
- handling and managing difficult customer situations
- Q&A
Негізгі бет HeroCX with Salena Scardina
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