Thanks for the video, just bought the race max and im putting it together now
@lewisedwardson7776
Жыл бұрын
Updated Comment: So, Heybike support was extremely helpful. They sent me the parts necessary to get the bike working, and they've answered all questions since then. Sure, it was a bit of a hassle, but considering how cheap they're selling this bike for right now, I'm still very happy with it. It's a good bike, it looks great, it feels great, it rides great, it's got a decent amount of power, and the customer support is good. The only other bikes I've seen with this kind of power for this cheap, from other companies, were from seemingly made-up companies with all of their good reviews on the exact same day and other sketchy things that were enough for me to not want to take the risk with those other brands. I chose this one because it's from a company that actually has a reputation to uphold. If you happen to be unlucky like me, you could end up with a bike where one of the plastic spacers used to protect the left side of the front axle, breaks off, leaving a piece of plastic stuck inside of the axle that prevents you from inserting the quick release rod. It seemed like everyone who had this issue, had that issue with the piece in the same place. Everybody else was able to just push the piece out, but mine just wouldn't budge, and the problem turned out to be more difficult to solve for me. But I got it working. And let me tell you, for a bike that is regularly on sale in the $600-700 price range right now, this is great. I weigh over 200 pounds, and I'm having no problem getting up to 16 mph on throttle and maintaining 20 mph with moderate pedaling. Rigorous pedaling gets it from 20, up to 23 mph, in a few more seconds, and after that squeezing out any more speed is going to be a slow and laborious process, but with many places capping you at 20 mph legally, this bike has enough power for the job. This is a great starter e-bike. I plan to upgrade to something faster that can get 28 mph, within the year, but for now I'm having a lot of fun on this bike and it's really liberating to be able to hop on a bike and go anywhere. The front suspension, handle grips, and slightly wider than standard bike seat, make this more comfortable than a typical low-end e-bike. The 12.5 Ah battery is better than most low-end e-bikes, and it's enough for me, over 200 pounds, with a backpack full of stuff, to get exactly 30 miles to a charge, using maximum pedal assist most of the time. If you're lighter, you'll get even more distance out of it. This is the first company I've seen give actual realistic range estimates on their bikes. They're not lying when they say 30-40 miles. If you weigh 140 pounds, you'll probably get 40 miles. It's unfortunate that they have discontinued this bike, but I get it. This is basically just a nice mountain bike, with a hub motor, battery, controller, display, and accessories, added to it. They're moving on to fancier bikes with in-frame batteries that are more clearly designed explicitly as e-bikes. But the Heybike Race Max is nice if you want something that has the body of a real bike. They're not selling these on their website anymore, but the ones on Amazon are on sale for way cheap, it seems like they're trying to just get rid of them and move on. I guess this wasn't just my starter e-bike, it was their starter e-bike, too, and now they're moving on to newer designs. Summary: This is the best cheap e-bike on the market right now. Grab one while you still can, before they're sold out, because I don't think they're going to make any more of these, and their newer bikes will cost you at least a grand. Original Comment: Mine arrived today, I was so excited, only to be let down. I've got the same issue as a lot of people in the comments. The plastic spacer that is there to "protect" the front wheel, arrived broken into pieces, and that side of the front axle is full of plastic that can't be removed. I can't unscrew the piece, because everything attached to it that was supposed to be able to be used for that, was in pieces when the bike arrived. It seems like this "protection" piece is causing problems for a lot of people, and I'm amazed that this issue hasn't been addressed since then. Seriously, you guys need to start using higher quality plastic for that piece so it doesn't brake during shipping and leave people unable to use their new bikes. This was a huge letdown. I was able to get in touch with Heybike support the next day, and they sent me a video to fix the issue, but I was one of the unlucky few whose plastic was wedged into the axle so tightly that I bent the rod in the process of trying to push it out. They said they'll send me a new wheel and quick release rod, and I'm still waiting on that. I'll let let everybody know how it goes.
@Heybike
Жыл бұрын
Thank you for your feedback!!! Enjoy Heybike.
@5504berry
2 жыл бұрын
Just purchased my adult son this bike for Christmas. I really hope he likes it.
@richardmetz6032
2 күн бұрын
Sure He Will Know I Would just Finished Putting Mine together Pray 🙏 I Did it Right
@BramleyStafford
27 күн бұрын
Front axle: mine came with a bolt between the forks of the front axle to prevent possible shipping damage. In this video the assembler installs the actual axle with both springs on one side of the wheel. I am quite certain this is incorrect:: the springs should be set left and right of the wheel. Maybe heybike can confirm this? I just received and assembled this bike and I am impressed with its quality and design. I paid twice this much for a 15 speed road bike almost 20 years ago and this is AT LEAST as well made. The assembly instructions seem to be geared more for people in bike shops. If you are a little 'handy' they are adequate. For the not too handy they may be challenging. The actual assembly, however is very easy, you may find third party videos/instructions easier to follow.
@pampierce
2 жыл бұрын
The spring was done wrong. the small part should be in toward the hub. And I think it goes on the other side of the wheel.
@goldeneaglealexander6884
2 ай бұрын
Got mine on the way can't wait for it to get here 🤩🎉 it should be here on the 8th
@elimusewicz8761
Жыл бұрын
Seems like the plastic "protect" piece on the front wheel is very problematic. Ours also arrived "stuck" in the axle. I am in touch with Hey Bike and hopefully we can get this started out!
@bellcranel8873
2 жыл бұрын
Great instructional video! I personally found that it was easier for me to put the front wheel on if i turn the bicycle upside down. Was extremely hard to do it with the bike upwards. Otherwise thank you for the video!
@Heybike
2 жыл бұрын
Thanks so much for choosing Heybike! We are thrilled to have you in the heybike family! 😃Glad the video could help you.
@joshuafox8856
Жыл бұрын
@@Heybike yalls written instructions are horrible! The pictures are too close and you skipped putting on the front tire!
@TonyYikes
6 ай бұрын
@@joshuafox8856that's exactly what brought me here. It was nothing on front tire smh
@lukefrancis6700
3 ай бұрын
My wheel wiggles when I bike and I put the fork on very tight
@lukefrancis6700
3 ай бұрын
For the front tire
@southernshooter
2 ай бұрын
Just put mine together and went for a test ride. Seems a little weak on power but I think it is because the tires have not been inflated to the high pressure. My Rad Mission was the same way. Highly inflated tires really improve the rolling resistance. Mine came with what looks like an extra front axle bolt. Maybe for someone that does not need quick release? Does not show in the parts and not mentioned anywhere. "Race" bike is pretty funny.
@mugiwara_yya
3 сағат бұрын
I just buy it and its so good and fun
@davidwatson4510
Жыл бұрын
When I removed the front wheel cover, there is parts of the plastic still on the nut. Should that be there? Is the quick release "skewer" required? The bike comes when an axial on it. Can I just use that?
@tomcoomes4342
Жыл бұрын
Starting to put this bike together. The plastic on the front wheel is broken and a piece is stuck in the axel. Also the bike came with nuts and bolts in the axel and also there is a bolt and nut already on the fork. I am assuming I have to take the one provided with the wheel out and use the one already on the bike. Is this correct?
@Heybike
Жыл бұрын
Hi,about this issue,you can contact our customer support email:support(@)heybike.com,we will help you solve the problem and will respond you within 24 hours
@BramleyStafford
27 күн бұрын
The bolt assembly in the front fork is for shipping stability only, its not part of the bike.
@djc807-5
Ай бұрын
I sinply cannot remove my seat post. It will not move.
@coyswrld
Ай бұрын
The black plastic got stuck In the whole so if u can’t get it threw that’s the problem btw
@maz1071
4 ай бұрын
Can you help? The handlebars shift forward/ up and down when braking. Ive tightened all the bolts in the instructions but nothing helps
@Heybike
4 ай бұрын
Hi Maz, we want to make sure if the handle missed a screw or something. We welcome you to send your order number, this question and some videos to our customer service email address support@heybike.com 🥰
@maz1071
3 ай бұрын
@Heybike I was sent a damaged wheel, and when I asked for a replacement, I was sent another damaged wheel
@matheresacabamungan7050
Ай бұрын
Hi can anyone recommend me which or where can I buy a extra battery Or how to install a new battery
@davidbayley5194
2 жыл бұрын
Whats with the slippers....?...It rains in Washington all the time.lol. .the music is calming.
@Heybike
2 жыл бұрын
🤣🤣🤣
@l.t.1305
2 жыл бұрын
I can't fit the front tire on. Looks like the piece where the tires sit are slanted
@Heybike
2 жыл бұрын
We are so sorry about the issue. Please email to our After-sale Support:support@heybike.com for help. (With a short video to show the problem and order number)❤
@beamy9938
2 жыл бұрын
Came with bent tire and plastic was stuck In hole, I was so pumped up for it and I can’t even ride it. 600 dollars down the drain I guess 😊 Edit: Heybike talked to me and offered to pay for the repair or send a new tire out. When I did ride it, it was so much fun, it really takes off and you barely have to pedal if you want to. The seat is very comfortable and would give the whole bike a 4/10
@Heybike
2 жыл бұрын
So what happen with you?🤣
@beamy9938
2 жыл бұрын
@@Heybike update, it’s in the bike shop now and hey ikr was quick and helpful with fixing it. They offered to pay for the front tire, but it may be so badly bent it can be fixed. When I did ride it though it was so much fun . I take back the 600 dollars down the drain
@rohitnijhawan5281
Жыл бұрын
Yeah they need to do a better job of packaging. my seat cushion was damaged. Some people have mentioned a wobbly front wheel. Mine wobbles in the back. Just put it together an hour ago. The bike has some cojones. can't wait to suit up nicely and go out for a long ride.
@FutureNBAStars
Жыл бұрын
I bought the race max and got the race
@Heybike
Жыл бұрын
Hello There, could you please contact our support team to fix it? support@heybike.com.
@i_am_say10
7 ай бұрын
My battery doesn’t lock 😢😢
@marc-andrelachapelle5707
Жыл бұрын
I just received the heybike race, I'm trying to install the front wheel. The nut on the front wheel doesn't match the key provide to remove.
@Heybike
Жыл бұрын
Hello there, thank you for your feedback. Normally they should match. But you can contact our tech support team to help you with the case: support@heybike.com. They will get back to you within 48 hours. Thanks!
@Mingodough
11 ай бұрын
Hello is there a video showing on how to take off the back wheel? I recently received a replacement back wheel due to my old one having a motor issue, I'm not sure how to take it apart and I'm not sure where to start, thanks!
@Heybike
11 ай бұрын
Hello there, we don't have that change guide video, but I found one video on youtube, maybe can help you. kzitem.info/news/bejne/k4Zt2W2igIigeo4
@seanh6179
4 ай бұрын
I have no bolts for the kickstand and the bolts for the handlebar assembly don’t go in… any ideas?
@Heybike
3 ай бұрын
Hey seanh! Sorry to hear about your trouble. We welcome you to send your order number, this question and some videos to our customer service email address support@heybike.com 🥰🥰
@David-wk6md
2 жыл бұрын
$80 shipping and it still takes 10 whole days. ARRRRGHHH
@Heybike
2 жыл бұрын
Buy on the official website and pay no shipping costs!❤ We will ship from CA within 1-3 business days after purchase. And you will receive the package in about 3-8 business days.
@Jackie.playys
3 ай бұрын
I know right😅
@marc-andrelachapelle5707
Жыл бұрын
Second question: the wheel is not centered is that normal? The front wheel is more located on the left side. If you look the axis. Its not center. Not sure how to explain
@Heybike
Жыл бұрын
You can also ask our support with the case: support@heybike.com.
@joeljohn2238
Жыл бұрын
My headlight keeps falling off no matter how many times I attach it. Any help?
@Heybike
Жыл бұрын
Hello there, thanks for your feedback. If you need help about this issue, please contact our support team, support@heybike.com.
@shan4883
2 жыл бұрын
I only have 2 hours left to get this assembled for work. I can't figure out what the 2 pieces of round plastic things are for that came with the handle bar? I'm not sure if you're online but I have 2 pieces of plastic for the handle bar and I don't know if that's meant to be a tightener or if the handle bar didn't come with anything else and if I'm suppose to just put it on without anything else and tighten the screws which I can't seem to do. How are those things suppose to go on? The front tire isn't moving. The things I do when I'm in a hurry for work and I don't have a working bike right now besides my old bike with a flat tire. 😣😩 Just got this bike today after waiting a week and wanted it assembled fast but can't.
@Heybike
2 жыл бұрын
Thank you for shopping with Heybike and contacting us. We are so sorry about the issue. Please email to our After-sale Support:support@heybike.com for help. (With a short video or photo to show the problem and order number) We will respond to every email within 24 hours, not include weekends and holidays❤
@shan4883
Жыл бұрын
I got it all assembled that day but the motor went out after I fell a few months ago so I had to get a new bike from another brand unfortunately. I got the bike last September and hope to get it replaced or the motor replaced or fixed
@ericsousa9656
Жыл бұрын
I’m having trouble to find new break pads to replace my old ones. The ones available in the usa are a bit too big to fit the filel model. I can’t find the specifications needed for the new break pad anywhere. Does anyone have suggestions?
@Heybike
Жыл бұрын
Hello There, please contact our support team to help you with the issue. Here is the email address: support@heybike.com.
@MrWoodhaven11421
2 жыл бұрын
Where can you purchase a replacement battery or secondary battery?
@Heybike
2 жыл бұрын
Thank you for shopping with Heybike. Please email to our After-sale Support for help. 😊
@jacobclaassen6565
2 жыл бұрын
I literally can't hear anything over the music
@Heybike
2 жыл бұрын
Thank you for your feedback, we will try to improve in the follow-up❤
@jacobclaassen6565
2 жыл бұрын
@@Heybike thank you. I'm hard of hearing so it's especially difficult. Bike is great btw.
@mbl882
2 жыл бұрын
@@jacobclaassen6565 I am not hard of hearing and the music is still quite problematic.
@gavinsoto8430
9 ай бұрын
Can someone please help, I lost the rear wheel axel nuts and I don't know the size, does anyone know what size I need to buy
@i_am_say10
7 ай бұрын
I got it if you need it
@happyjoy4145
2 жыл бұрын
My hey bike will be here tomorrow...hope I like it who wonna see me open it up tomorrow???
@Heybike
2 жыл бұрын
Hope you like it!
@mattlangdon3
5 ай бұрын
Front forks are twisted. Not a very good start.
@davidj.r.9577
Жыл бұрын
How do you connect it to your phone?
@Heybike
Жыл бұрын
Download Heybike app first and and use the Bluetooth to connect it. If you are still confused, please feel free to contact our support team to fix it. support@heybike.com.
@guadalupedelamora6577
Жыл бұрын
Can I make deliveries with this ebike?
@Heybike
Жыл бұрын
Yes of course
@parkermundie4087
Жыл бұрын
Does the battery come fully charged?
@Heybike
Жыл бұрын
Usually fully charged. But it depends. You can try it after receiving the parcel.
@DefiledDame
3 ай бұрын
I’d doesn’t turn on what the fuckkkkk. I’ve followed the instructions. SHIT
@Heybike
2 ай бұрын
Hey, I'm really sorry to hear about the issue you're having. 😿 Please email us at support@heybike.com with videos that show exactly what's going wrong, and our team will help you out. 😊
@DefiledDame
2 ай бұрын
@@Heybike lol I just kept socketing the battery wrong it works now
@Heybike
2 ай бұрын
@Bh-hl8le Great to hear, enjoy it~😆🥰
@DefiledDame
2 ай бұрын
@@Heybike hey I took it to a bike shop to get the back tire replaced. But now when I ride it, it’s a little bumpy. The wheel seems to be stable on the back but when I ride it, it sways left and right slightly. Do you know why it’s doing that? I’m thinking they put the wheel back on incorrectly or didn’t tighten something enough idk
@user-bu3eh4wl7d
2 ай бұрын
Terrible video maybe next time show us what to do with the cone springs and the medal peices
@Heybike
2 ай бұрын
Thanks for your comment! We appreciate your feedback and will keep working to improve. 😊 If you have any questions regarding the installation, please feel free to email our customer support at support@heybike.com.
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