I used to work in a call center. A guy was mad about his bill and told me he was going to jump off the Brooklyn Bridge. I said "We would hate to lose you as a customer sir".
@Niko-ys9ie
Жыл бұрын
He was probably asking you to do the jumping. I understand why you would have been confused about that seeing as though you worked in telemarketing
@hwezda
Жыл бұрын
What a dick thing to say.
@blackfalcon1324
Жыл бұрын
Customer service is telemarketing?
@djLagwayEnjoyer
Жыл бұрын
@@Niko-ys9iecustomer service is quite literally the opposite of telemarketing. As a former customer service rep we did not want people calling us and tried to get off the phone as fast as possible. That’s like the exact opposite of telemarketing
@heidistroessner331
7 ай бұрын
😂 That's funny as hell
@djkatacombz8401
6 жыл бұрын
She didn't ask the Customer " Is there anything else I can assist you with?" And she didn't finish the call by saying " Thank you for calling Comcast. Have a nice day."
@bmk8116
6 жыл бұрын
The Catacombz yea 😂 she din say fk you 😂 how about u do that to yourself..
@alejandragn92
6 жыл бұрын
The Catacombz lmfao true!! I used to work as a customer representative, and we had to say these things 🤣😂
@linahhls3716
6 жыл бұрын
I work for comcast and we finish the calls by saying any question call 1800 xfinity or visit the website xfinity.com
@benconrad5127
3 жыл бұрын
The former is just a good idea but not required; the latter is. At least in my company.
@Yada_I_Mean
3 жыл бұрын
Would you be willing to participate in a brief survey at the end of this call?
@Thurgor_Supreme
5 жыл бұрын
"that's awesome" -said no Comcast customer ever
@justinmiller4779
3 жыл бұрын
I've done when "got it cancelled" LOL
@sweetypie28
3 жыл бұрын
Kekwpwpwp2p2pwpeppepelpwp2 Wellepepepe of ppg pr ppepepeplellelrle W Wpepe
@finallyfree2BMe
2 жыл бұрын
Lmao
@finallyfree2BMe
2 жыл бұрын
Is this a joke
@finallyfree2BMe
2 жыл бұрын
That is not how that shit goes down
@JackOfAllRAIDs
7 жыл бұрын
What I'm getting from this is: never speak the blunt truth. Give them padded fluff that confuses them into agreeing. All righty then!
@MrsNunswife
7 жыл бұрын
JackOfAllRAIDs I had a hard time doing this as a technician when I worked there.
@qwertytypewriter2013
6 жыл бұрын
Yeah I used to always give them the truth and offer all possible solutions and self-service options but they just kept on being dicks.
@embracinglogic1744
5 жыл бұрын
Unfortunately, all this BS results from the fact that corporations are so greedy and put profits before honesty and integrity. This is the crap that exists today, and I ask where is the shame from these corporate douchebags? Believe me, I hate communism, but there are also many parts of capitalism that are extremely faulty.
@mrtwister9002
5 жыл бұрын
Exactly because as soon as the customer hears what they don't like, they throw a tantrum.
@n0de_punk735
5 жыл бұрын
hey kid want a job?
@theaverageguychannel8654
4 жыл бұрын
"Free" content the customer didn't ask for is the reason her bill increased. I don't feel like this response would go over well
@Baxt1211
6 ай бұрын
And wasn't she already getting that free content before the prices went up?
@bessaa
7 жыл бұрын
The caller was more polite the second time round and ruder the first time, so not really an honest training video.
@carpenoctem775
6 жыл бұрын
Kaylee B Not that rude, just hilarious.
@Emanouche
6 жыл бұрын
She was more honest the first time... she bullsh*tted the customer the second time. lol
@bensell4904
4 жыл бұрын
she was rude at first because she was put on hold for a sec..
@TheKrazyk2010
4 жыл бұрын
Theres never an honest training video
@sug4randice
4 жыл бұрын
She got triggered the minute she put her on hold xD
@starscreen85
5 жыл бұрын
From working in a call center, I can confirm....customers are never like that. It would be more along the lines of " WHY THE F**** did yo stank a** company charge me 0.15 this month!!!"
@psyche5893
3 жыл бұрын
Yes, but I can guarantee you Comcast is the complete opposite...
@xoxpepe
2 жыл бұрын
Facts they be rude asf
@carlosmontana5219
Жыл бұрын
Hahahaha right, off shore? Near shore? Or the states?
@andrewmcdonald9674
7 жыл бұрын
This is a training video to teach Comcast customers how to behave on a call not their staff
@lizettewanzer8650
5 жыл бұрын
Hahaha!
@jimcrovatt6988
4 жыл бұрын
HA!
@can7ge7righ7
3 жыл бұрын
Lmao!
@anonanon8974
Жыл бұрын
ONE HUNDRED PERCENT!!!
@Brando-wc8fz
Жыл бұрын
Shit why not? You people cant pay your bills. Sucks to be you
@Yishaiification
6 жыл бұрын
"Have you been taking advantage of any of the free content we are offering?" "Yeah, you are paying for it now, honey."
@jayme5280
4 күн бұрын
😂
@OBroIchain
3 жыл бұрын
Plot twist: this isnt training for the reps, its training for the customers
@DidzYbanez
2 жыл бұрын
worked in a call center for 12.6 years, best way to get your issue resolved? be always nice to the agent, and most of the time they will do their best and find ways, and go the extra mile to help you out…
@oscarpaiz6923
3 жыл бұрын
so you charge me for the extra free service that I am supposed to have, so is not free I am being charge more for your "free service" great thank you!!
@nx8481
5 жыл бұрын
The caller was a whole different person the second time around
@buckeyedav1
3 жыл бұрын
Because she had the customer service reps total attention instead of constantly being put on hold.. trust me I know I can tell when I don't have their attention. Former call center employee myself. Anna In Ohio.
@nx8481
3 жыл бұрын
@@buckeyedav1 my condolences lol congratulations on the FORMER part. I’m a former call center employee as well. Bank of America, Hughesnet, AT&T and the dreaded Comcast. Worst jobs I’ve ever had.
@bobbyflynn6352
3 ай бұрын
Of course it was. This is a training video for their customers, not employees.
@TheKrazyk2010
8 ай бұрын
Honestly the first scenario is much more realistic
@505Lucky7
7 жыл бұрын
You see, you are getting more, we just did not bother to ask before we decided to charge you or if you wanted more to begin with.
@ashman8465
7 жыл бұрын
Haha! Awesome! Comcast fucking SUCKS!!!
@michaelparks7397
6 жыл бұрын
And we don’t care if it’s content you want to watch. You should be so thankful we have it like it or not.
@Emanouche
6 жыл бұрын
I just quit my call center job for a smart home company... One of the reasons was that I was sick and tired of bullsh*tting the customer. Actually I'm surprised I wasn't fired, a customer called one time having a problem with her system and she was still in the period that she could cancel the service and reverse the contract (Which she would be locked in for a few years), I saw that and then told her "I can send a tech for free because you are within 30 days of installation but are you aware that you will have to pay 200$ for any future technician visits after that?" - "What!? I did not know that, I don't agree to that! I want to cancel" - "I would be happy to transfer you to our customer loyalty team and they can help you with that" - "Yes, please! And thank you for letting me know. " - " You are very welcome, thank you for calling ____ , I'm transferring you now". 🤣 I did that only once, but it's hard if you are a person of morals to carry on such bullcrap.
@carriem6427
3 жыл бұрын
@@Emanouche Right ,its why I could never work in sales . I tried a few of those MLM companies in my 20s and I always felt bad trying to convince people to spend their money haha.
@timl4257
3 жыл бұрын
The answer she gave the first time was actually the truth lol about charging the customer more for the company to make the money back
@anonanon8974
Жыл бұрын
The second answer was definitely shady af
@aakar88
6 жыл бұрын
In other words, "we are giving you on demand and other services for free" but we are raising your rates to keep up with the technology??? The whole company needs to go to jail.
@Aguililla_94
6 жыл бұрын
aakar88 rates go up, taxes go up, minimum wage goes up insurance goes up stop your bitching if you don’t like it then don’t have it everything goes up get used to it!
@andresGoldstein7651
5 жыл бұрын
Food goes up, oil goes up. Everything goes up included your salary. It's a basic economy knowledge.
@LinkRocks
4 жыл бұрын
@@andresGoldstein7651 LOL salaries in America aren't going up. What drug are you on?
@LinkRocks
4 жыл бұрын
@@Aguililla_94 Minimum wage hasn't gone up in the US since 2009.
@unbornk20si93
4 жыл бұрын
@@LinkRocks Shills
@haha-km2du
6 жыл бұрын
Wtf it's 1 am. Why am I watching this and what am I doing with my life?
@downhell666
5 жыл бұрын
Doing this for living after a bad day 1 am as well
@oldandtiredshouldberetired3436
4 жыл бұрын
You are obviously on hold with customer service still....
@wendyokoopa7048
4 жыл бұрын
@@oldandtiredshouldberetired3436 lol
@BLACKTHUMB01
3 жыл бұрын
Your call is important to us, please continue to hold....
@tomonori8935
3 жыл бұрын
Because they cut my internet at 1 am.
@ChristiansUnite777
7 жыл бұрын
I am so glad that I do not do that job anymore it was a nightmare although now I am nice to customer service people because I know that they want to bang their head on the desk.
@Emanouche
6 жыл бұрын
Agree, same here... however you can't let them push you with the bull-crap they are trained to tell you as shown in the video. If I was the customer I would have been like "Nothing against you, I know you are trained to tell me that, but think about it, this is a bull-crap excuse. Can you do anything for me to lower the amount back down? If not I want to speak to a manager".
@mrtwister9002
5 жыл бұрын
Agreed, I've seen the darkside from the rep side.
@mendellauron1614
4 жыл бұрын
definitely depressing
@HugoVal0
4 жыл бұрын
Same! Can’t wait to get fire, clients are so rude and dumb! Lol literally it’s a nightmare
@mashroob
2 жыл бұрын
After awhile, EVERYONE becomes rep version #1.
@davidb8777
7 жыл бұрын
1) What call center agent picks up a phone, as opposed to using a headset? 2) Some of these companies are known for taking customers who are trying to shed services to lower their bills and instead try to sell them additional services. You need to be very firm and make it clear what YOU want.
@TearYouApart360
4 жыл бұрын
To be honest everytime my comcast bill goes up I just call them, imply that i will have to leave their service if I cant lower my bill (even though I have no intention of leaving and can easy afford the new price) and they always put me on some promotional 12 month package that was either the same price or cheaper than what I was paying before the price increase. So, I actually applaud their lack of caring because it means if I slightly inconvenience them by calling. It'll get me exactly what I want.
@loc-2ndwp500
Жыл бұрын
Thanks for telling me this. I am the ceo of comcast. Now I know. Kidding. Though you are correct with that because agents from the retention department or customer solutions needs to offer everything just to have a customer stay
@prophetgoogle7071
10 ай бұрын
lol, still doing this?
@ascorpio07
6 жыл бұрын
lol I got fired from Comcast in Nashville Tennessee for hanging up on customers....It was worth it!!!
@modestxmichelle
6 жыл бұрын
ascorpio07 yassssss
@Sgt6217
6 жыл бұрын
ascorpio07 how did you get caught?
@alexanderotey4164
6 жыл бұрын
ascorpio07 that’s fucked up.
@luisvillavana7855
6 жыл бұрын
You could have written in the memos the you just hung up by mistake. Then, you could have just attemp to call back. Pretending to reach the cust. Back
@wwilliams2453
6 жыл бұрын
Patrick Arredon They Monitor the calls...If they notice a pattern with your calls they’ll look you up...They have the ability to go back and listen to any call you have taken....
@raymesquite9157
5 жыл бұрын
"Well you can afford it. You got money, right?"
@wanderer9569
8 жыл бұрын
wrong way to portray a customer LOL
@billjenkins9492
7 жыл бұрын
Guess again.
@wanderer9569
7 жыл бұрын
😂😂😂
@cybermoongamer1071
6 жыл бұрын
I have to agree. If it were a REAL customer she would still be whinning about how the bill is too high and would demand some credit.
@chonagelbolingo4875
6 жыл бұрын
Agreed
@WealthyIndustrialist
4 жыл бұрын
Thrasher987 isn’t just with Comcast. People become entitled brats when they are the customer. The whole idea of the customer always being right is misunderstood. It doesn’t give you the right as a customer to treat the employee like shit.
@ShadowUmbreon
5 жыл бұрын
They keep raising prices consistently, making it not even worth the price.
@carriem6427
3 жыл бұрын
And new customers get deals while loyal ,long term customers get the rate increases . Unfortunately ,Comcast/Xfinity is still the only company w internet speeds fast enough for me, especially now working remotely due to C@VID 😒
@vinsanity982
3 жыл бұрын
I'm so happy to be out of that business. Once I left, I swore i would never take a phone job ever again.
@eddyeddyd
2 жыл бұрын
This is some of the best rule 34 I've ever seen
@thejanitor769
6 ай бұрын
Rule 35 is better though
@CommanderCrash
8 жыл бұрын
why the hell would you want Comcast anyways. Shit is riddle with backdoors and blackouts. They are 10 years behind the times.
@thomasgriffin5340
3 жыл бұрын
I wish that my cable bill was only $18.
@blakesteele7800
7 жыл бұрын
When I call I always hear a Indian on the line calling himself Bob.
@BoyerzUrashima
7 жыл бұрын
Blake Steele when i transfer calls for upgrades of my customers directv box. i took them to the verification dept and the rep i talk to? was indian that his name was steven hahahaha i muted the phone and said what the fuck xD
@bmk8116
6 жыл бұрын
Yea bro..! Most probably u will be taking to a engineering graduate paid less than 200$ a month , like I am now..!
@elizabethponce2268
5 жыл бұрын
BMK 👏🏻👏🏻👏🏻👏🏻
@alexandertorrente198
5 жыл бұрын
Its jim over here
@rajesh7994
4 жыл бұрын
Hey! I am an Indian too. My name is Alex. How may I help you today ?
@evangelinevitales6500
4 жыл бұрын
Most likely they put you on hold till they forget about you,!😣😣😣😣😣Or get annoyed for waiting to long,.....
@elizabethwise223
6 жыл бұрын
I like how the customers attitude change too. Need to be the same attitude with the right way to handle it
@lakesadmin3622
2 жыл бұрын
"If you aren't satisfied with our service, go somewhere else!"
@PropaneTreeFiddy
4 жыл бұрын
Ain't nobody going to satellite from cable lmfao
@Rising_Pho3nix_23
6 жыл бұрын
She forgot to plug discounts, customer surveys, ask to update information, ask if the customer needed additional assistance or ask for a number in case they get disconnected. Their "right" way would have failed the quality assurance checklist. There are certain aspects of the list that it doesn't matter how the call went, you automatically fail the call if you do not do these things. Their right way would have failed where I work.
@jmjn916
6 жыл бұрын
You work for AT&T
@wendyokoopa7048
4 жыл бұрын
Also that's a guy customer service agent
@raulantunez4228
Жыл бұрын
@@jmjn916 I work for comcast and that call doesn’t meet the standards that we have. There’s a lot of key words we have to mention and we also have to ask the customer if they need anything else because if they do and we don’t ask, then they will probably call back and if they do, that affects our metrics.
@zecraw
Жыл бұрын
Also did she follow the script? Because if she paraphrased even one word of the script that's at least 10 points off.
@carressa
5 жыл бұрын
I’m surprised the caller didn’t say “YOU GUYS RAISED MY RATES!!!”
@magiccarp3710
7 жыл бұрын
I can see why comcast employees treat people like shit the pressure they have on them must be unbearable I mean it looks like a shitty place to work I wonder if they even let employees talk to each other.
@qwertytypewriter2013
6 жыл бұрын
They force you to do sales in comcast too. I was on the tech support campaign so maybe billing agents at comcast don't have to sell?
@qwertytypewriter2013
6 жыл бұрын
TheCopyto Oh Ok. It is true that it changes literally every month. I quit like 6 months ago and my ex coworkers are all in a broader campaign now so who knows hehe.
@sofiacorales57
6 жыл бұрын
I work for Comcast right now, they do let us talk to each other as long as we make the calls and they still force clients to buy things that they don't need for a higher price... I honestly don't know how are the Comcast services since in Puerto Rico we don't have them, but every time I sell something to a customer I hope to God they get the best for what they're paying.
@sofiacorales57
6 жыл бұрын
Also, I don't know how the system works in the U.S. but where I work if you treat a client as shit you get fired sooo fast. The only reason I'm still working in the company is because at least they pay $8 an hour, bit the people that call sometimes are so rude... All I want is to help them the best I can do that I can continue with my life but the majority of time if I don't say a word right they rapidly scream for a supervisor because I'm not helping them right... I'm just a person who speaks two languages and in order to give you my best service I have to translate everything in my head.
@wwilliams2453
6 жыл бұрын
Victor Marquez Naw I worked for both ATT and Comcast I worked in billing for both and they both make you sale.
@mjbrooks67
5 жыл бұрын
I work for comcast going on five years (thank you for your prayers) and I've never ever heard a call like that. The way I look at it, when they hired me they said they wanted someone ethical and honest. I said are sure? So that is what they get, I tell people the truth (I can't believe they havent fired me, but I keep trying) many calls end with I hear "Honey you wont fukin believe this, I got a real person at comcast...." On that call I would say "You got to be kidding, how much they need? Lets take a look...good grief you already paying $275 a month for cable and internet! Holy smokes! Last month and next is $550 balance! I couldnt do that, lets see...4 boxs, get rid of those, buy your own modem, and cable? I cut my and I wish I would of done it years ago, I found I can fall asleep to netflix just as well as paying $200 a month of commercials. Just get the internet for your TV you have more then you could ever watch, trust me. And no commercials, you'll never watch cable again I can't IDK how people do it. That would take you to $80 a month! Everyone is doing it, do you still use 8 tracks? Buggy whip? Talk to a young person they'll tell you how it works. And you have outages all the time? Thats because all that money you pay don't go to maintain your network, all that money goes to buy new accounts, thats why its always going on and off, it will only get worse. No problem its been my pleasure now get out of here and thank you for choosing comcast ha ha!" And thats it, a co worker said "I dont care anymore I tell people the truth!" I said great idea I think I'll do that! lol. They want you to lie to people? Why they don't cut me in on the action so.... Cheers lol.
@wendyokoopa7048
4 жыл бұрын
It's not just Netflix and KZitem if you have a smart TV you can almost subscribe to every channel on cable plus several more you might not get. Hell one day by sheer curiosity I discovered an amazing FREE site called tubi that has a lot of great older movies,.TV shows and anime. Yes there are commercials but it's not the annoyingly intrusive kind in TV movies where your movie gets cut all to crap so hardee's can make your waist line as thick as their thick burger every 20 minutes
@graceljoyermena151
10 ай бұрын
Haha that's actually your personality they like❣
@graceljoyermena151
10 ай бұрын
@@wendyokoopa7048 thank you for introducing me to TUBI too❣😭
@richardsmyth1958
4 жыл бұрын
ROFLMAO. This is totally unrealistic, worked in call centers way too long, there isn't a customer out there that would just accept this. This would have ended up being escalated to a supervisor. I've had customers argue over a 2-3 cent discrepancy, because of a pro-rated bill that got changed on the last day of the billing cycle, and that is a valid charge. I'm assuming that Comcast, probably has this buried in the customers Terms & Conditions that they signed when they first enrolled, otherwise, they can't just raise the price whenever they feel like it. Have fun trying to explain to a customer that they agreed to this when they signed the agreement, lol.
@foreverfromhell
3 жыл бұрын
Can you give me just a minute to comment that I just came from a ytp?
@rikasiryujin6246
7 жыл бұрын
its not free content if u hav to pay for it
@thegoonies5599
3 жыл бұрын
Who else was brought here by The KZitem Pooper?
@dondamon443
7 жыл бұрын
What I find disturbing about Comcast and rates that get raised is the they normally sign you for a multi-year contract. And in my book that means that once you are in that contract, they should not be allowed to raise the rates, unless they change the contract. It's just poor business practice to stiff a customer for 5-15 dollars more on their contract because "they had to raise the rates". That's part of doing business.
@billjenkins9492
7 жыл бұрын
Have you read your agreement?
@wwilliams2453
6 жыл бұрын
As a former Comcast employer we dealt with this call a lot....If you read your agreement somewhere on there it says Equipment Taxes and Fees are subject to change at anytime during your promotion/contract No one reads that agreement
@Emanouche
6 жыл бұрын
That's how they get you, people need to read their contracts... I worked for a smart home company and their crappy system breaks all the time, then customers are always surprised that they have to pay for a technician to come fix it because they are still under contract and paying for their equipment. - "Why should I pay a tech when I'm still paying a premium each month to finance my equipment!" - " It's just like taking a loan for you car, though you are still paying the bank for it you still own the car and have to pay the mechanic when it needs to be fixed..." "That's BS I've NEVER agreed to that!" - "It's also under section 5 of your contract where it says that you agree to any technician fees that may arise to come fix your system" - "I don't remember EVER signing anything like that" - "I also have a copy of said signed contract right in front of me with your signature on it, would you like me to send you a copy via e-mail..." - "but... but..." 😰- "If you wish you can pay a little extra of 10$ a month for our premium service plan that includes free technician visits when needed..." I just quit today actually, I'm not enough of an a-hole to keep working at a job like this long time.
@kubotaman85
2 ай бұрын
You do not ask "how can I help you?" You ask "How may I help you?"
@UnbornCzicken
8 жыл бұрын
How come when I call I always get an Indian?
@DanteAtomosKageokami
7 жыл бұрын
outsourcing for cheeper, duh. not an excuse, trust me its incredibly horrible and one of the downfalls of both economy and service.
@davidcartagena1272
7 жыл бұрын
me too 😂😂
@Miraddad
7 жыл бұрын
way chaper
@FFXIBEARD
7 жыл бұрын
yah lets out source to people that do not speak English very well at all and cant be understood
@TheKrazyk2010
7 жыл бұрын
moment i hear that accent....my hopes of my problems being solved....tanks
@marcuslamerson
3 жыл бұрын
I’ve fallen down the hole of customer service videos
@DJ-sn2wn
2 жыл бұрын
"Oh you signed me up for services I didn't ask for and now I'm paying for it, Awesome!"
@mikethemechanic7395
4 жыл бұрын
It’s pat from SNL 🤷🏻♀️
@victorkd9926
3 жыл бұрын
Omg 😂
@thejanitor769
6 ай бұрын
Naw. It's more like Marshall Applewhite
@VCJunkie
6 жыл бұрын
So remember, when dealing with a customer, there’s the wrong way and then there’s the Comcast wrong way!
@jeromemarcini8871
8 ай бұрын
“But I don’t want free extras. Lower my bill manually please”
@Julieber1
4 ай бұрын
This isn’t just any HD box, but a magical HBO Box. 🙄🙄🤦🏻♀️🤦🏻♀️🤭🤭😂😂
@uselessmedia858
7 жыл бұрын
Was she trying to text on a tape recorder?
@fernandobernatte8112
7 жыл бұрын
She is not following the S4 guidelines
@wwilliams2453
6 жыл бұрын
Fernando Bernatte Only People that worked at Comcast will know what that is lol
@renzhernandez401
6 жыл бұрын
You got that right
@renzhernandez401
6 жыл бұрын
No SSO options either
@fernandoparedes3392
6 жыл бұрын
Now is S4X
@evuhmae
5 жыл бұрын
True haha
@timbmd
2 жыл бұрын
First CS Rep was honest. Second one was phony just to get the customer off the phone.
@RideronthestormIreland
4 жыл бұрын
In the end she never asked if there is anything more she could help with and she never thanked the customer for calling Comcast.
@Mike-pj1kv
3 жыл бұрын
So basically Comcast raised the rates because they want to make more money. And it's not clear from the bill. So that's what I learned.
@bluetone49
2 жыл бұрын
I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap. Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me. So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing. I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go. I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero. Update; Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.
@realityorfiction
Жыл бұрын
This isn't realistic, the customer didn't say "I've been a customer for 10 years"
@eyeofhorus70
7 ай бұрын
Allison is kinda cute and handles that lollipop like she knows what she's doing.
@WestieWestie
Ай бұрын
I don't know why she didn't just ask if the bill could be reduced with no change to services. It always works for me!
@TheKrazyk2010
Жыл бұрын
she would be a perfect representation of a government worker LMAO
@danpolshaw2004
3 ай бұрын
It makes me feel good you are still using my original training script (minus the third funny) after all these years. Good improvements with music and adding uno
@JohnSandyProductions
Ай бұрын
You are the king of csr s
@The_Defiant_One
Жыл бұрын
Remember when cable TV was a thing?
@Sitharos
8 жыл бұрын
Comcast blows!
@billjenkins9492
7 жыл бұрын
What an informative and well-researched comment with so many intellectual points.
@sirhoneybadger5875
7 жыл бұрын
you alright mate
@kagekun7689
6 жыл бұрын
Bet he has the Internet service tho.... hypocrite.
@nevadasmith1942
9 күн бұрын
yeah that still doesn't stop the amt going up and even the cx talked differently when she "called in " the second time around and so easily accepted the answers why the price went up because she could take advantage of free services not
@burtonizer-
Жыл бұрын
Notice the bill the customer is holding has a past due balance and the bill totals over $400? Good grief - at least don't use a bill with a past due amount! lol
@vaibhavtripathi9486
Жыл бұрын
To the owner of this video: I would like your permission to use this video in a training activity. Would that be ok? If you are not the right party to grant that permission, could I please request you to point me in the right direction?
@TheReeShow
3 жыл бұрын
The first time it was not explained well enough why the price went up. As far as the customer is concerned nothing has changed but the price. However it's discovered using open ended questions that she does in fact benefit from paying the extra money. This was delivered in an orderly fashion rather than being put on hold and given a blunt answer using opinionated language 👍 hope that helps anyone confused
@kunserndsittizen2655
3 күн бұрын
Hairdo courtesy of the Romulan wig collection
@evuhmae
5 жыл бұрын
Well..that’s not how my customers react when i explains thing to them the same way that agent explains it. 😂😏
@TheHolmaj
5 жыл бұрын
well, yeah, this sounds about Comcast.... So very grateful not to have to use their services anymore.
@mohammedali111
3 жыл бұрын
Save yourself, DO NOT WORK IN THESE MODERN DAY SWEATSHOPS
@djmcflurry4038
Жыл бұрын
First call whatever your loss Second call oh we're just adding more pointless things you're probably not going to watch and charge you more for it
@Matthigast
7 жыл бұрын
"We raise your bill because we're investing in useless *free* services"
@Julieber1
4 ай бұрын
Mees wants some Magical HD HBO Box. 🙄🙄🤦🏻♀️🤦🏻♀️🤭🤭😂😂
@michael0o5
3 жыл бұрын
This is called spin.
@dominiccunningham758
4 жыл бұрын
She's lucky my comcast bill went up 100
@aegiseurobeat4559
6 жыл бұрын
The first one was more honest, the second one was more polite.
@iramadotorg
5 ай бұрын
The call was definitely much better handled the second time, however increasing someone's bill while increasing their service isn't a joyous occasion, it's charging them for a new product without them consenting. Similar to if Target was able to bill your credit card and ship you some random Tea Towels you never ordered.
@sonjasaniinejad5228
5 жыл бұрын
I work in a call center and this is not how it works. Hahahahahaha
@nickNcar
4 жыл бұрын
Yo if someone said "...your rates are going up because we offer free stuff that you may or may not be using" id be pissed.
@james8343
6 жыл бұрын
So basically she's paying $4 more because they added additional "Free" content!! Oh! Ok!!
@heartofearthcrystals
Ай бұрын
Just a little tidbit, when you call in screaming, plz try and remember that the person on the line you waited 30 minutes to speak to did nothing to you and wants to help you, but when you’re screaming and yelling right off the bat, it’s very difficult to get anything accomplished whatsoever. You get more help if you’re kind. Frustrated is ok. The agent gets it. But think of how your own brain works when someone is screaming at you, and then consider the fact that upon answering your call, the rep only knows whether you’re calling for billing or for repair. It’s very difficult to help someone when they acting belligerent and yelling at the top of their lungs.
@JohnSandyProductions
Ай бұрын
It’s truly amazing how people take it out on the csrs
@unicrongobsmacker8595
Ай бұрын
Pls listen to OP. I am a call center agent and it’s been the worst the last 6 months. People are getting meaner and meaner but expect us to bend over backwards to help when you’re literally screaming in our ears and calling us names. Just be civilized and we’ll help you without hassle. You make it harder for yourself and us.
@TheKrazyk2010
5 жыл бұрын
She will have a hard time canceling comcast anyway LMAO
@lizettewanzer8650
5 жыл бұрын
I cancelled mine with no problem. When the customer service agent asked why I was canceling, I told her we were paying more and more for less and less. Comcast kept moving channels into a more expensive higher-tier package. I asked why the monthly price wasn't adjusted downwards since we were getting fewer and fewer channels. That question stopped her cold and she just went ahead and canceled.
@jimcrovatt6988
4 жыл бұрын
The fact that Allison even answered the phone should tip everyone off immediately that this is complete BS!
@theamazingcaper6222
6 жыл бұрын
She didn't brand the call at the end or ask for further assistance. Once the issue was resolved it would have been a great opportunity to pitch an upsell.
@DJRonnieG
5 жыл бұрын
Poor Allison, having to give the bs about value... then the dishonest depiction of the customer's lack of a rebuttal.
@stewiegriffin4118
5 жыл бұрын
Man I do the wrong way on every call 🥴
@PS-mr2bo
4 ай бұрын
"It's not that much" LMAO
@MoistCrumpet
6 жыл бұрын
What the hell? She didn’t even fix the customer’s bill and they are still happy!
@jonathanfalkowsky672
2 жыл бұрын
I've never heard of comcast call center employees from america before. Only like southeast asia
@weetbixwidwater422
4 жыл бұрын
She looks like callmecarson
@thebackpackerph
6 жыл бұрын
#1 that customer is never gonna happen lol #2 you usually get higher bills when your contract has ended and Comcast can do whatever theywant since you don't have a contract with them anymore.
@frenchcourtier9448
6 жыл бұрын
no, I'm an EXISTING customer don't fuckin raise my rates!!
@DominicMedina-h7m
Жыл бұрын
It's Pat
@buffering7612
3 жыл бұрын
The spesh boy with the lollipop should be a Indian… dot not feather.
@jessetaylor4687
3 жыл бұрын
The extra "fees" were for FREE services.
@mg8849
2 жыл бұрын
Give that Allison another heart shaped sucker for talking the customer off the ledge. PS - They all raise rates and no you don’t always get more. Satellite is no exception . I quit Directv years ago for incrementally doubling my bill with nothing extra to show.
@braydenyonts3758
4 жыл бұрын
Well, lord! What bull! I don't think there's anyone who would be happy with the second answer. At least the first one makes sense..
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