I just bought one tonight at Home Depot and I love it
@peekaboo5952
2 жыл бұрын
I bought one too and I’m trying to get a picture of the QR code on the box we bought the floor model and somehow the remote was not attached to the tree and nowhere to be found so we need that QR code on the owners manual or the actual box the Tree came in to use the app to control our lights any chance you could share that with me via a picture I’d be more than happy to send you my phone number
@ENJAYALLDAY57
2 жыл бұрын
@@peekaboo5952 take the tree back..that app doesn’t work..neither does the remote..that tree is garbage
@christophermoultrie4343
Жыл бұрын
Home Depot trees are great
@sarahwade2244
2 жыл бұрын
I bought the tree. So pretty. Same issue with store mode. Called the Home Depot number in the booklet. They are aware of the issue and are sending a new remote and foot pedal. So, everyone that has a “store mode” tree, just call! I’ll update once the new pieces arrive. Also, I have 90 days to return. So I’ll still be in the window if the new parts don’t fix the issue.
@sarahmartinson5998
2 жыл бұрын
@sarahwade Any update? I unfortunately just got this tree from a local auction. Apparently home Depot sold their duds to them and now I'm stuck with it. I love the tree but like others have stated, the remote doesn't work. I'm going to call tomorrow and hope I can get a new piece as well 🤞
@sarahwade2244
2 жыл бұрын
@@sarahmartinson5998 it supposed to take 7-10 days to get here. It hasn’t shipped.
@sarahmartinson5998
2 жыл бұрын
@Jessica Couto yeah I called and that's what I was told. I had to contact the manufacturer and I'm waiting on a reply. Sounds like it may not be covered by manufacturers warranty. And I can't find anything like it on the internet. I'm not sure what to do at this point 😫
@Jasonk7479
2 жыл бұрын
One of the lucky to get it out of store mode.
@Lockemle
2 жыл бұрын
We took a chance on all of the negative Home Depot reviews regarding the inability to get it out of "Store Mode". We were able to get it out of "Store Mode" and put in to "Home Mode" by pressing the "Light Show" and "Timer" button at the same time.
@xsinfulvicesx5650
2 жыл бұрын
Does this tree have the microdot lights on the super thin strand of wire?
@TomikoDiaz
2 жыл бұрын
Do you know where the receiver is to point the remote at? I’ve been pressing the 2 buttons simultaneously and pointing it at the plug to get it out of store mode but nothing has happened.
@Lockemle
2 жыл бұрын
The Manual states, "Bluetooth protocol is not being used to communicate with the tree. a 2.4Ghz frequency transmitter/receiver is being used to communicate with the tree". So you don't have to point it at anything.
@JonathanR13
2 жыл бұрын
I can't find this tree anywhere 😭. My wife and I should had pulled the trigger last week!
@Lockemle
2 жыл бұрын
We thought the same thing. it wasn't listed on the Home Depot website so we decided to start driving around to various Home depots. The Home Depot we went to had 20 in stock but had failed to upload them, so they were not showing up on the website
@JonathanR13
2 жыл бұрын
You're right!! I just got back from the store with my tree! Found it at the second store. Thanks for the tip 🙏🙏
@Lockemle
2 жыл бұрын
@@JonathanR13 Glad you found it. I don't know what everyone else thinks, but we love how the colors are more pastel looking. That's what sold my wife (she likes just white, but loved the colors).
@axm203
2 жыл бұрын
It’s a nice tree, but like many others who left negative reviews in App Store, no one can get tree to exit store mode. Home use remote or App, nothing works. Time for a refund! Shame on The Home Depot for selling a known flunk!
@chrisrodsa210
2 жыл бұрын
Does it have a plug up top for a tree topper?
@Lockemle
2 жыл бұрын
Nope
@yoflamez
2 жыл бұрын
Just purchased this. Can’t seem to get the remote to work. any advise?
@saean80
2 жыл бұрын
I'm having the same issue. Can't get the remote to work or the app.
@anthonynguyen3422
2 жыл бұрын
I’m having the exact same problem. Downloaded the app and it’s not working either.
@yoflamez
2 жыл бұрын
@@saean80 I had to exchange the tree. The remote worked instantly on the replacement.
@yoflamez
2 жыл бұрын
@@anthonynguyen3422 I had to exchange the tree. The remote worked instantly on the replacement.
@saean80
2 жыл бұрын
@yoflamez thanks. They are completely out of stock. I'm told they are receiving more later today. Thank you for the reply!
@alisefurlong8142
2 жыл бұрын
Hi! We tred two trees and could not get the remote or app to work. While in home depot we tried the app on the sample tree and it worked perfectly. We traded our tree for the store sample and it is now working perfe try in our home. The folks at home depot were great! However, the company who we were told to contact about the technology has never gotten back to us after five attempts to reach them.
@avg8or
2 жыл бұрын
What company were you told to contact?
@dmana3172
2 жыл бұрын
I checked and they're out of stock at Home Depot. Will they get some more in? :(
@Jasonk7479
2 жыл бұрын
Stay away from this tree. Read the comments below and also the reviews on Home depots site. 90% of them are stuck in store mode.
@Lockemle
2 жыл бұрын
@Jasonk, I would advise people to stay away from it too, it seems like they are all "lemons". However, we have been lucky, so far our tree has been performing flawlessly. We have it turned on about 8 hours a day and it still functions correctly
@Abcdfu993
2 жыл бұрын
How did you program the remote? I followed the instructions but it doesn’t want to work. I just want the color lights to stay on.
@danakick1901
2 жыл бұрын
Same here. I am beyond sad. It's the best tree I've ever seen. it was the floor model and worked perfectly at the store. The app isn't working either, it won't scan the QR code...
@Abcdfu993
2 жыл бұрын
I was able to scan the code but it still doesn’t work. I don’t know if I am doing it wrong. I can’t even exchange it for another because it’s sold out. So sad.
@danakick1901
2 жыл бұрын
@@Abcdfu993 exactly. I’m going to call and call and be as annoying as possible until it’s fixed. I’m on a magical Christmas mission now.
@Lockemle
2 жыл бұрын
GOOGLE PLAY STORE play.google.com/store/apps/details?id=com.tuner168.ledup APPLE APP STORE apps.apple.com/us/app/ledup/id1540717923v
@alexamartinek5620
2 жыл бұрын
We had to email the tree company customer service, and they're sending a new control box to fix the issue. Sounds like it was a big quality control issue with all these comments...
@selinakyle3950
2 жыл бұрын
We bought the tree today from Home Depot. The grand duchess balsam fir. Assembled it. But then couldn’t get out of “demo mode” aka “store mode”. Tried everything (yes holding the two buttons at the same time very close to the tree). The directions are clear. For $500 this was a huge disappointment and now we need to take it back. We thought buying an artificial tree would be so easy but now we question it because of the tech issue. Will the devise not work next year and we will be forced to return it again then?
@MsMaruKitty
2 жыл бұрын
@Jessica Couto which customer service?
@briannawilson7719
2 жыл бұрын
It's no longer availablr at Home Depot 😭 I've been looking for this tree everywhere...
@ENJAYALLDAY57
2 жыл бұрын
Cause it’s GARBAGE!!!
@dmana3172
2 жыл бұрын
@@ENJAYALLDAY57 But it looked so beautiful! Why is it garbage?
@ENJAYALLDAY57
2 жыл бұрын
@@dmana3172 it’s a piece of shit. Remote doesn’t work so it doesn’t function. I bought and returned it 3x
@j.rcoker9051
2 жыл бұрын
@@dmana3172 RUN FROM THIS TREE.......Stuck in store mode!!
@sarahwade2244
2 жыл бұрын
Update: new parts received and all is well!
@robinaldrich8228
2 жыл бұрын
How long did it take you to receive them?
@sarahwade2244
2 жыл бұрын
@@robinaldrich8228 right at 10 business days.
@robinaldrich8228
2 жыл бұрын
@@sarahwade2244 thank you!
@mkanahi
Жыл бұрын
Hello, who did you contact? Having exact same issue😢
@sarahwade2244
Жыл бұрын
@@mkanahi I called Home Depot. I just needed the info from my box. They didn’t ask about my receipt. They said this is a problem they keep getting. They sent the new remote and connector pedal. No issues now!
@augusthippo146
2 жыл бұрын
Anyone have a manual they could share? We bought floor model.
@Lockemle
2 жыл бұрын
I'll get to sharing it
@augusthippo146
2 жыл бұрын
@@Lockemle thanks!
@brittneybelliveau8643
2 жыл бұрын
I bought this tree back in October and waited until now to set it up... and it doesn't work. I get about one minute of demo and then nothing... is there any way to fix this or is the only option to return it?
@kerrydho5373
2 жыл бұрын
I called Home Depot and gave them the info and they are sending out a new controller for the tree. If you have your instructions, the number to call is on them.
@sarahmartinson5998
2 жыл бұрын
@@kerrydho5373 any update? Did you get the replacement? I have to call tomorrow to see if I can get a replacement part and am curious the process.
@kerrydho5373
2 жыл бұрын
@@sarahmartinson5998 a confirmation email from HD that they are shipping a new controller and remote is all that I have. Still waiting to receive it.
@kerrydho5373
2 жыл бұрын
@@sarahmartinson5998 received the replacement yesterday and it worked great. Home Depot customer service was very helpful. It took about 2 weeks for the new controller to be shipped.
@sarahmartinson5998
2 жыл бұрын
@@kerrydho5373 I got one two days ago directly from the manufacturer. I talked to the VP actually and had it straightened out. I just got another one today for some reason lol.
@MrDaneu1
2 жыл бұрын
So bought this tree in October and the wife had it up and decorated before Halloween. It has been working fine until this evening. Lights are no longer in "home mode" and now going through the obnoxious cycle. Went to Home Depot's website and I can no longer find in out their webpage. Has this been discontinued and/or recalled?
@peekaboo5952
2 жыл бұрын
No longer available
@peekaboo5952
2 жыл бұрын
I bought the floor model and it didn’t have the remote so I called Home Depot‘s one 800 number and they said they are no longer getting these trees in and on their website it just states no longer available
@Lockemle
2 жыл бұрын
GOOGLE PLAY STORE play.google.com/store/apps/details?id=com.tuner168.ledup APPLE APP STORE apps.apple.com/us/app/ledup/id1540717923
@peekaboo5952
2 жыл бұрын
I just bought the same tree but the floor model and I do not have the owners manual I need the QR code off of the owners manual anyway you could share this with me
@Lockemle
2 жыл бұрын
I'll get that info later today
@peekaboo5952
2 жыл бұрын
@@Lockemle You would be an absolute lifesaver we do not have the remote control somehow it got lost so we cannot program our lights but with the QR code on the box we can use the app I believe it’s model T 30 if I’m not mistaken
@Lockemle
2 жыл бұрын
GOOGLE PLAY STORE play.google.com/store/apps/details?id=com.tuner168.ledup APPLE APP STORE apps.apple.com/us/app/ledup/id1540717923
@avg8or
2 жыл бұрын
@@Lockemle I deeply appreciate the link. However, if you had a way to post a link to the QR code that the app wants us to scan, it would allow all of us to use the app after we download. It appears to tell you the item is in a window once you scan the QR code
@avg8or
2 жыл бұрын
Nevermind, I found a link for the QR code. It did not fix my tree, tho images.thdstatic.com/catalog/pdfImages/3e/3e211d84-2e1f-444c-8c91-6a367878674c.pdf
@augusthippo146
2 жыл бұрын
Or the QR code for the app?
@danakick1901
2 жыл бұрын
I just got the floor model too. It didn't even have the remote, we had to go back to the store for it. Worked perfectly in the store and now not working at all. I can send you the qr code.
@raylattanzio8515
2 жыл бұрын
@@danakick1901 - could you send me instructions or QR code too? I just bought this today... open box. So none of the paperwork came with it.
@Lockemle
2 жыл бұрын
GOOGLE PLAY STORE play.google.com/store/apps/details?id=com.tuner168.ledup APPLE APP STORE apps.apple.com/us/app/ledup/id1540717923
@MsMaruKitty
2 жыл бұрын
@@danakick1901 might I have the qr code too please?
@ENJAYALLDAY57
2 жыл бұрын
We bought this tree at Home Depot a few weeks ago..completely piece of shit!!! Stopped working after about 2 hours. KEEP YOUR RECIPT!!
@raylattanzio8515
2 жыл бұрын
Could you post the documentation? Instructions? QR code? Can't get my remote to work and have read that this seems to be a huge problem.
@Lockemle
2 жыл бұрын
GOOGLE PLAY STORE play.google.com/store/apps/details?id=com.tuner168.ledup APPLE APP STORE apps.apple.com/us/app/ledup/id1540717923
@j.rcoker9051
2 жыл бұрын
DO NOT BUY THIS TREE!!!! These trees are stuck in store mode and Home Depot has stopped selling them.......
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