you discovered you had a problem and refunded people's money. Good on you.
@slightwave
2 ай бұрын
Great move... turned failure into a lesson... Good luck on your journey.
@mhdm
3 ай бұрын
The 'financial damage' computation is not correct. You can't just add the refunds (50x$60, returning customers' money) to the production/fulfilment/delivery costs. Out of pocket you only lost the latter, or $1350, plus some reputation damage. A different way to compute the 'damage' would be by looking opportunity cost - what it is vs. what it could have been. With the mistake you're at -$1350 but you could have been at $3000-1350=$1650 in profit. That's a $3000 difference (opportunity cost) plus some reputation damage. You could call it a $1350+ mistake (actual cost) or a $3000+ mistake (opportunity/refund cost) but you can't just add them up. That said, nice video and a worthwhile lesson.
@3DFarmers
3 ай бұрын
You are fully correct, I should have pointed out this split instead of adding them up together. Additionally, the time lost for handling the refund, doing customer support and investigation could be added to the damage.
@iam-music
13 күн бұрын
Opportunity loss is a real cost...in court anyway
@marinamarinx7655
2 ай бұрын
Even PETG is not dishwasher proof!! Theres also a bit shrinking. So we write in the manual only 60°C - but some customer can't read. Our failure retourn rate is about 0,5-0,7%
@3DFarmers
2 ай бұрын
Yes, we didn't claim that the part is dishwasher safe after this incident.
@marinamarinx7655
2 ай бұрын
@@3DFarmers Or print with ASA/ABS but for that you need a air filter/vent. In summer sometimes packages arrive customer where the PETG part was melted. Maybe it was on the Dashboard of the delivery driver.
@AlbertoMartinez-rk2lf
2 ай бұрын
Really honest video! thanks!
@LockyourHubs4WDing
3 ай бұрын
What material was the prototype made from? how many walls/type of infill/percentage were you initially using, and what specs did you end up using?
@3DFarmers
3 ай бұрын
I used PLA-HP from ColorFabb initially with only two walls and 15% cubic infill. Changed then to PETG from Polymaker, three walls, 15% gyroid and tuned retractions, flow rate and pressure advance.
@ogpennywise
2 ай бұрын
"Since it would be exposed to high temperatures and water, the choice came down to PETG or PLA-HP"...right there in the first few seconds.
@mrwho256
3 ай бұрын
Good lessons here. My etsy shop has been doing better, hit about $350 for the first month. Not great but not bad either, and I'm optimistic for future months
@3DFarmers
3 ай бұрын
Congrats! The start is always hard especially in summer. If you get some traction already, then the xmas season will reward you!
@PrintdAus
3 ай бұрын
Great video and thanks for sharing your experience! Love the production quality of your vids too :)
@3DFarmers
3 ай бұрын
Thank you so much for the feedback! Quite challenging to manage a farm AND produce videos at the same time, but if the information I share can help like minded people, then it is definitely worth it.
@hayden9944
2 ай бұрын
Just be aware that 3D printed drip tray won’t be food safe because of surface finish capturing crud and allowing growth of micro-organisms. This would not get CE certified because of this. The danger in this case is probably very low. But hitting CE certification gives you confidence that you aren’t going to cause any harm with your products.
@3DFarmers
2 ай бұрын
Good point, but in this case the drip tray is just to catch waste water. No need for food safety here.
@hayden9944
2 ай бұрын
@@3DFarmers - yeah, I’m not sure as it is a kitchen appliance and has to go in the dishwasher, touch dish cloths etc. I don’t know how strict they would be on it to be honest - but looking at other plastic ones they are generally food safe by choice. HDPE for example. + I haven’t looked into it. If you were a designer you would probably do this “just in case” as you wouldn’t want to have it remoulded
@OSAMA-eg2xq
3 ай бұрын
Why Do you not have your etsy store link in the description?
@3DFarmers
3 ай бұрын
Here you go: cremaloop.etsy.com
@goilo888
2 ай бұрын
One reason is if creators on KZitem display their store link prominently and have a high viewer counts then a lot of people may visit the store just to have a look. When Etsy sees many people going to the store and not buying anything this affects the algorithm such that the store will fall lower and lower for promotion. Less promotion = less sales, and an even further drop.
@OSAMA-eg2xq
2 ай бұрын
@@goilo888 damn, i didn't know that. Thanks man But doesn't that mean that organic UGC is not the best way to grow your etsy store? Since most people will just visit it and treat it like a portfolio or a menu.
@goilo888
2 ай бұрын
@@OSAMA-eg2xq Well those are my thoughts, too. But plenty of “Etsy gurus” advise not to display your store on YT.
@3D-Printerly
3 ай бұрын
Awesome video! It's great how you identified the issues that came up and quickly solved them. What software did you use to model the drip tray? Also, do you sometimes sell 3D prints in person or just online?
@3DFarmers
3 ай бұрын
Thanks! Fusion is our main CAD program and we only sell online. What about you?
@3D-Printerly
3 ай бұрын
@@3DFarmers Awesome, I'm looking to get into design as well. Either Fusion 360 or Onshape. Sweet, what would you say is a key difficulty selling online as a beginner? I don't currently sell 3D prints, though I will soon
@3DFarmers
3 ай бұрын
I had to choose between these two as well, but after a short test I decided for Fusion because of Autodesks simulation capabilities for future products. The difficulty a lot of people face is to find their niche and leverage their unfair advantage to create original products. That's why my next video might be about the whole ideation process, preferably also using AI.
@3D-Printerly
3 ай бұрын
@@3DFarmers Ah I'm a bit of a newbie there, what do you mean by simulation capabilities for future products? That's a really good point! It's something I also noticed, people don't know how to pick their niche. I made a video on How to Pick a Niche which you might find a few useful tips from. Oh awesome, great idea to incorporate AI
@3DFarmers
3 ай бұрын
@@3D-PrinterlyMy background included thermodynamic and mechanical simulations and I want to go into topological optimization in the future and Fusion can do that (with extra costs of course).
@GP3D_Designs
3 ай бұрын
Hi! Just found your channel 5 minutes ago, and I'd have a complex but very good video idea. Can you maybe share some of your process for fulfilment? I'm personnally uncertain of how I should go about selling online if I have 1 Bambu P1S printer and how I can manage that with full time work, and also limiting order quantities as I start. I easily get confused on what to do when there are too many unknowns and options. For added context, I'm based in Canada. Thanks!
@ed_halley
3 ай бұрын
Always beta test parts. One little cycle in your dishwasher was not enough. Get several friends to use it roughly.
@3DFarmers
2 ай бұрын
Yes, we have incorporated several test loops for new products since then.
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